Exterior

Reviews of Embassy Suites by Hilton Tampa Downtown Convention Center

3.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 567 out of 1016 reviews" "
Rating 8 - Good. 216 out of 1016 reviews" "
Rating 6 - Okay. 108 out of 1016 reviews" "
Rating 4 - Poor. 66 out of 1016 reviews" "
Rating 2 - Terrible. 59 out of 1016 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Thank you for your rating, Leslie! We are thrilled to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon.

8/10 Good

Pablo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and riverwalk access
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Thank you for choosing us, Pablo. We are glad to hear that you appreciated our location and access to the river walk. It was our pleasure to serve you, and we hope to welcome you back again soon for an even better experience.

10/10 Excellent

Jennifer

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The Staff was friendly and helpful, room was very very clean. Hotel was lovely. It was convenient to restaurants, activities and shopping.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Thank you for your positive review, Jennifer! We are thrilled to hear that you enjoyed your stay. It’s great that you appreciated our service and amenities. It was our pleasure to serve you and we hope to welcome you back again soon.

4/10 Poor

Kelly

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was extremely crowded during our stay and only 3 of the elevators were working so wait times were extremely long. We paid extra for a 2 queen room and they did not have one available. Our first room was dirty and the toilet was not working. I believe the property is due for a refresh. The positives: breakfast was excellent and the staff did their best.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Thank you for sharing your feedback with us, Kelly. We apologize for the issues you experienced during your stay. Your comments are important, and we are actively working to address these concerns and improve. We're delighted to hear that you enjoyed our breakfast and that our staff provided excellent service. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless and enjoyable stay in the future.

10/10 Excellent

Amelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hilton Embassy suites, just a short walk to the arena. The restaurant on site is wonderful. We look forward to our next stay.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Thank you for your kind words and for choosing to stay with us, Amelia. We're thrilled to hear that you enjoyed your stay, the convenient location, and our restaurant. It was our pleasure to host you, and we can't wait to welcome you back for another wonderful stay in the future.

4/10 Poor

David

Traveled with family and small children
Disliked: Staff & service
When we got there, there were so many people in this hotel you could not get up and down the elevators for at least a half an hour or more. Valet parking was horrible. I had to wait for a car for at least 1/2 hour and what time they even forgot to bring our car out. Understaffed. Had to call twice for towels and washcloths. I never cleaned up our room until the third day. Said they were sorry, but just didn’t know when they could get somebody there Call the front desk for some not quite emergency, but some quick needed information about the locality of the place they put us on hold and never got back to us. There was no alternatives to using valet because there’s no parking around. The only reason why we stayed there ways to get across the street to the ice hockey rink for ONE game. Don’t waste your time come in with an Uber and stay somewheres else.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
We apologize for the inconveniences you experienced during your stay, David. Your feedback is important to us, and we are actively addressing these issues to ensure a better experience for all our guests. We regret that we fell short of your expectations and hope to have the opportunity to regain your trust in the future. Thank you for sharing your concerns with us.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Complimentary happy hour with drinks and appetizers - veggies, dip, cheese, crackers salsa and chips. Great breakfast. Free trolly stops at hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Thank you for your review, Elizabeth! We are delighted to see your high rating and to know you enjoyed your stay. It’s great that you appreciated our happy hour, great breakfast, and the city’s trolley. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

6/10 Okay

Phoebe

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Great location and lots of beautiful walking areas outside the hotel. The staff were very friendly and helpful. The hotel is in need of a face lift as the room had several broken or damaged items in it including major scratches on the wall and broken lamp shades. Had I not been present for the Florida bar and they not been sold out of rooms I would have asked to switch, especially given the cost of the room and the daily added fees outside of the 3rd party booking charge. Albeit I am not sure regarding the quality of the rooms- there are many hotel options in the same area, all in close walking distance, especially to the convention center.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Thank you for choosing our hotel and for sharing your feedback, Phoebe. We're delighted to hear that you enjoyed our convenient location and the friendliness of our staff. However, we apologize for any inconvenience caused by the condition of your room. Your comments have been noted, and we are actively working to address these maintenance issues to ensure a more comfortable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.

6/10 Okay

Floyd

Liked: Cleanliness, staff & service, property conditions & facilities
Paid for bay view with tub. Was told there is no bay view rooms with tubs. Offered us smaller room overlooking street. We stayed with shower. Room was clean and overlooked Convention Center mostly, with partial view of River, not bay. Street below was noisy. We were on. 14th floor. Staff was kind but not sure we were told the truth about no tubs in bay view nexuses clearly that is what my booking said. It was very convenient to Amelie Arena. Met some nice people. Breakfast was fine and fresh . Pets are allowed so when dogs barked in main lobby, you could hear it all the way up to the highest floors. The lobby it’ll is open all the way up. We didn’t have time to go working the hotel. Parking was easy. Remember, you pay $40 a day to park which is crazy to me. Rooms are expensive but what isn’t anymore. Booked through Expedia and they have us a credit for not having the tub we booked. We just wanted what we paid for, nothing more. Hotel did comp Our parking for the mess up but I would have much rather had the tub for my wife.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Thank you for your review, Floyd. We sincerely apologize for the confusion and inconvenience regarding your room type and amenities. It's disappointing to hear that we fell short of your expectations in this regard. We appreciate your understanding and patience. Your feedback is invaluable, and we will use it to enhance our services for future guests. Thank you for choosing us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.

8/10 Good

Takisha

Traveled with family
Liked: Cleanliness
Staff for breakfast was rude. The entrance area is unsafe as people walking and cars driving up is extremely tight. Was stuck in Lane waiting for valet to move other vehicles.
Stayed 1 night in Dec 2023
Response from Customer Service on Mar 4, 2024
Thank you for choosing us, Takisha. We regret to hear about your experience with our breakfast staff and the challenges you faced with our entrance area. Your safety and satisfaction are our top priorities, and we apologize for any inconvenience caused. Rest assured, we are taking steps to address these issues. We hope to welcome you back for an improved experience.

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service
The parking and area around this property is full of construction and re routed traffic. Very hard to get into. Im in a wheelchair and i had asked for a handicap room but wasnt given one. So no shower or ability to use the bathroom at all for me. Its an old property in need of a facelift.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Thank you for your review, Denise. We deeply apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we are committed to addressing these issues promptly to ensure a more positive experience for all guests. We hope to welcome you back for a better experience in the future.

10/10 Excellent

Donna

Traveled with family
Liked: Amenities, property conditions & facilities
nice place and would return here! People who work here are friendly!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Thank you for choosing us, Donna. We are thrilled that you found the hotel to be nice, and would return. It’s also great that our staff was friendly. We look forward to welcoming you back in the future for another wonderful experience.

6/10 Okay

Ramzi

Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Thank you for your rating, Ramos. We are disappointed that your time with us did not meet our high standards. If you have specific feedback on how we can improve, please reach out to us. We hope to have another opportunity to serve you in the future and provide you with a better experience.

10/10 Excellent

Roberta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here one night prior to our cruise and it was a really nice hotel. The rooms were clean and spacious.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Thank you for your positive review, Roberta! We appreciate your remarks on the clean and spacious rooms, and are glad that you found the hotel to be really nice. We hope to have another opportunity to welcome you back in the future for another great experience.

10/10 Excellent

Doug

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for your rating, Doug. We are thrilled to know that you enjoyed your experience with us. It was our pleasure to serve you and we hope to welcome you back again soon.

6/10 Okay

Brian

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 24, 2024
Thank you for your rating, Brian. We are sorry to see that you are disappointed at your experience with us. If you have any specific suggestions for how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Zeverick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and rooms… I would definitely stay again
Stayed 2 nights in Dec 2023
Response from Customer Service on Feb 23, 2024
Thank you for choosing us, Zeverick! We are thrilled to see your rating. It’s great that you appreciated our staff and rooms. We look forward to serving you again in the future.

6/10 Okay

Lino

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for choosing us, Lino. We are disappointed to see that your time with us did not meet our high standards. We apologize for any inconvenience you experienced during your stay. We hope to have another opportunity to welcome you back and provide you with a better stay.

2/10 Terrible

Andrey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Add destination fee $25 per night!!!! Valet parking $45 per night!!! No information about this when I booked. Terrible customer service Bad quality of bedding/ pillows/matress . Totally not worth it
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Thank you for your review, Andrey. We apologize for the inconvenience and frustration you experienced during your stay. We regret any confusion regarding additional fees, as transparency is important to us. Your feedback regarding customer service and the quality of amenities will be addressed with our team. We appreciate your insights and hope to have the opportunity to better serve you in the future.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Thank you for your rating, Brandon. We are glad that your overall stay was positive. However, if you have any specific feedback about how we can earn that final star, please reach out to us. We hope to have another opportunity to welcome you back in the future for an improved experience.

8/10 Good

Carolyn

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Thank you for your rating, Carolyn. We are glad that your overall stay was positive. However, if you have specific suggestions about how we can further improve, please let us know. We hope to welcome you back again soon for an even better experience.

8/10 Good

Jeff, Bradenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 8, 2024
Thank you for choosing us, Jeff. We’re glad to see that your overall stay was positive. However, if you have any specific information you can share about how we can further improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with an even better experience.

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Nice place. Nice staff
Stayed 1 night in Feb 2024
Response from Customer service on Feb 6, 2024
Thank you for your review, David! We are thrilled to hear that you enjoyed our property, and that our staff provided a high-level of service. It was our pleasure to welcome you, and we hope to have another opportunity to do so again soon.

10/10 Excellent

Ladislau, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay for a WWE event at Amelie- was basically next door. Free full breakfast and 90 minute open bar in early evening were nice extras.
Stayed 2 nights in Jan 2024
Response from Customer service on Feb 4, 2024
Thank you for choosing us, Ladislau! We are thrilled to know that the proximity to the WWE event was convenient. It’s also great to know that you enjoyed the breakfast and open bar. It was our pleasure to serve you, and we hope to have another opportunity to welcome you back in the future.

6/10 Okay

Gregory, Wayne

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated and dirty. Hotel needs a good cleaning and coat of paint.
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 8, 2024
Thank you for your feedback, Gregory. We're sorry to hear about your disappointment with your recent stay. Our team strives to provide clean and comfortable accommodations for all guests, and we regret that we fell short of your expectations on this occasion. We appreciate your feedback regarding the need for updates and renovations, and we will address these concerns with our management team to ensure that improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent the weekend for a WWE event Area was across the street. Perfect Location
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Thank you for your review, Catherine! We are thrilled to know that you enjoyed your weekend with us. It’s great to know that you enjoyed the location. it was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excellent

Erik

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jan 2024
Response from Customer service on Jan 30, 2024
Thank you for your review, Erik! We are thrilled to know that you enjoyed our great location. It was our pleasure to serve you, and we hope to have another opportunity to welcome you back again soon for another wonderful experience.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 29, 2024
Thank you for your five out of five rating, Bonnie! We are thrilled to know that you enjoyed your time with us, and we hope to have another opportunity to welcome you back in the future.

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Thank you for choosing us, Tracey! We are thrilled to see your high rating, and to know that you enjoyed the beautiful view. It was our pleasure to serve you, and we hope to have another opportunity to do so again in the future.

10/10 Excellent

Ricky, Cinnaminson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy hour. Breakfast
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Thank you for your review, Ricky! We are thrilled to hear that you enjoyed your stay, including our happy hour and breakfast. It was our pleasure to serve you, and we hope to welcome you back again soon for another wonderful experience.

6/10 Okay

Karene, Sarasota

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer service on Jan 23, 2024
Thank you for your rating, Karene. We were disappointed to learn your time with us did not meet our high standards. We hope to learn more about what was lacking, and how we can improve. Please reach out to us if you wish to provide us with specific feedback. We hope to have another opportunity to welcome you back and regain your trust by providing you with the excellent experience you deserve.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Thank you for your high rating, John! We are delighted to know that you enjoyed your time with us. We hope to have another opportunity to host you again in the future, and provide you with another wonderful experience.

10/10 Excellent

Tevin

Liked: Cleanliness, staff & service, property conditions & facilities
Grat service clean room
Stayed 3 nights in Jan 2024
Response from Customer service on Jan 22, 2024
Thank you for your review, Kevin. We are delighted to hear that you enjoyed our great service, and your clean room. It was our pleasure to welcome you, and we hope to do so again in the future, and provide you with another wonderful experience.

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay to watch a Tampa Bay Lightning game.
Stayed 1 night in Jan 2024
Response from Customer service on Jan 22, 2024
Thank you for choosing us to watch the Tampa Bay Lightning game, Gregory! We are thrilled that you enjoyed your time with us, and we hope to have another opportunity to welcome you back again soon for an equally satisfying experience.

6/10 Okay

Keith

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Breakfast is a awesome addition. Staff really didnt talk to you at. But room was clean and comfortable. Downfall to the room was the water pressure was horrible and i mean horrible, water wasn't very hot at all either. The valet parking is ridiculous in my opinion 45 dollars a night and you cant park your own car. Then everyone wants a tip
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 20, 2024
Thank you for sharing your recent experience, Keith. We appreciate your positive comments about the room's cleanliness and comfort, as well as the acknowledgment of our breakfast. We apologize for any inconvenience caused by the water pressure and temperature issues. Your concerns about valet parking pricing and service will be addressed with our team. We value your feedback and hope to have the opportunity to provide an enhanced experience during any future stays.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 19, 2024
Thank you for your review, Annette! We are glad to know that you enjoyed your stay, and that our staff went above and beyond to provide you with excellent service. We hope to have another opportunity to welcome you back again for another amazing experience.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Thank you for choosing us, Heather! We are thrilled to know that you enjoyed your stay, and we hope to have another opportunity to welcome you back in the future for another great experience.

10/10 Excellent

Eric, Lake Zurich

Traveled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Thank you for your high rating, Eric! We are thrilled that you enjoyed your time with us, and we hope to welcome you back again soon.

10/10 Excellent

Beth

Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 30, 2024
Thank you for your five out of five rating,Beth! We are thrilled to know that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Location and service for a business traveler. Very convenient.
Stayed 1 night in Jan 2024
Response from Customer z on Jan 11, 2024
Thank you for choosing us, Maureen. We are delighted to hear that you enjoyed the location and the service. It was our pleasure to welcome you, and we hope you have another opportunity to do so in the future.

10/10 Excellent

Gary A

Liked: Cleanliness, staff & service, property conditions & facilities
Managers hour, breakfast were excellent. Location was great.
Stayed 6 nights in Dec 2023
Response from Customer Service on Feb 2, 2024
Thank you for choosing us, Gary, A! We are thrilled to know that you enjoyed our managers hour, breakfast, and great location. It was our pleasure to welcome you, and we hope to have another opportunity to do so again in the future.

10/10 Excellent

Christopher D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in downtown Tampa. Next to the Riverwalk and the Sail Plaza. Trolley stop in front of the and close to Sparkman Warf. Included breakfast includes make to order omelettes and a happy hour in the evening
Stayed 6 nights in Dec 2023
Response from Customer Service on Jan 8, 2024
Thank you for sharing your positive experience with us, Christopher D! We're delighted to hear that you enjoyed your stay. It's fantastic that our proximity to the Riverwalk, Sail Plaza, and Trolley stop, along with the included breakfast featuring make-to-order omelettes and an evening happy hour, contributed to a great overall experience. We appreciate your recommendation and hope to welcome you back in the future for another enjoyable stay!

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 8, 2024
Thank you for your review, Rodney. We are delighted that you enjoyed your stay and appreciated our location. We hope to have another opportunity to welcome you back in the future and provide you with another great experience.

10/10 Excellent

Amanda, Odessa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is top-notch! Such an amazing time and experience. We stay here every time we go to a lightning game.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 4, 2024
Thank you for your review, Amanda. We value your loyalty, and appreciate that you choosing us whenever you have a lightning game to attend. We are delighted to hear that you had an amazing time and that our staff was top-notch. It was a pleasure to serve you, and we hope to welcome you back again soon for another wonderful experience.

8/10 Good

Glenn

Stayed 2 nights in Dec 2023
Response from Customer service on Jan 23, 2024
Thank you for choosing us, Glenn! While we are glad to see that your overall stay with us was positive, we hope to learn more about how we can improve even further. We hope to have another opportunity to welcome you back and provide you with the flawless experience that you deserve.

6/10 Okay

Douglas

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 4, 2024
Thank you for taking the time to leave a rating, Douglas. We are disappointed that your stay with us did not meet our high standards. If you have any information you would like to share about how we can improve please reach out to us directly. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

8/10 Good

Aaron, Poughkeepsie

Stayed 1 night in Dec 2023
Response from Customer service on Jan 22, 2024
Thank you for your rating, Aaron. We are glad to see that your overall stay with us was positive. However, if you have any information you can share about how we can further improve our services, please reach out to us. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

Donna

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 19, 2024
Thank you for choosing us, Donna! We are glad to see your 5/5 rating, and to know that you enjoyed your time with us. It was our pleasure to serve you, and we hope to welcome you back again soon.

10/10 Excellent

nichole m

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Dec 30, 2023
Thank you for choosing us, Nichole M. We are delighted to see your high rating and to know that you enjoyed your time with us. We hope to welcome you back again soon for another wonderful experience.