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Reviews of Hotel Diva

4 out of 5
Hotel Diva
440 Geary St, San Francisco, CA

Reviews

7.4

Good

Rating 10 - Excellent. 283 out of 999 reviews" "
Rating 8 - Good. 362 out of 999 reviews" "
Rating 6 - Okay. 204 out of 999 reviews" "
Rating 4 - Poor. 96 out of 999 reviews" "
Rating 2 - Terrible. 54 out of 999 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020

2/10 Terrible

Sheree

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

4/10 Poor

Yuuuuuuuna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is not that clean like photo. Also, I saw some homeless in side the hotel, hotel is not safe.
Stayed 4 nights in Mar 2020

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Peter on Mar 17, 2020
Thank you very much for staying with us!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Customer service is great. Shout out to Theo for being energetic, attentive, and greeting my fiancé and I with mimosas. We stayed in a King bed and unfortunately the bed was way too firm and hurt my back. The rooms are small and the grey walls do make it feel even smaller. If you need a place to lay your head, this will do (if you like firm beds). Bathroom is very small too. The rooms don't seem to have good insulation as you can hear everything outside the rooms. It was clean and had character of a old building. I like the curved ceiling. I wouldn't stay here again to be honest. No complimentary breakfast. We paid around $145 plus $60 parking.
Stayed 1 night in Mar 2020

8/10 Good

paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel
I love this hotel, it's staff, it's rooms, it's location. I recommend it often to others!
Stayed 3 nights in Mar 2020

10/10 Excellent

Mr.Guzman, Cerritos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it was centrally located. The staff was awesome, Carlos, Maggie, and the rest of everyone there.
Stayed 3 nights in Mar 2020

6/10 Okay

Mia, Seattle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Best thing about Diva hotel is a convenient location. However, reserving a king deluxe room, received a queen bed room instead, also less smaller than in the description on the website. No windows-or I guess matte windows where you can’t see anything-that’s disappointing, it’s downtown of SF, no fresh air in the room.. Bathroom is very small too, the shower needs a renovation. Heating is also very old, was working so loud, so you can hear once you sleep, and it had a bad smell, which is not good for your body. But overall, good staff at the reception.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary Champagne from 5-7 was great and the staff were so nice. The room was small but this is the norm in big cities. I’d stay there again.
Stayed 4 nights in Mar 2020
Response from Peter on Mar 7, 2020
We are very happy to hear you enjoyed your our champagne reception ! Thank you very much for staying with us!

10/10 Excellent

Madison

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

2/10 Terrible

Chia-Wei

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
The location of this hotel is really greasy. Service here at the front desk was pretty good, no complaints. But when I was trying to take shower in my room, the water came out of shower head was just weak, it was probably the worst shower I’ve ever had at all the hotels I’ve every stayed. Also, house keeping knocked on our room at 8:30 am was just bazaar. Don’t think I want to stay here again.
Stayed 3 nights in Feb 2020
Response from Paul K on Mar 6, 2020
Thank you for being our guest and sharing your stay. We certainly care what our guests take away from their experience and I apologize you were unhappy with the shower water pressure. I will have my team look into this and we appreciate you letting us know. We hope to have the chance to welcome you back and impress you in the future.

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that i booked there for 4 nights and everytime i entered the hotel the staff acted if i didn't belong there
Stayed 4 nights in Feb 2020
Response from Paul K on Mar 9, 2020
Thank you for being our guest and sharing your stay. I am very sorry to hear your visit was less than excellent and can assure you this is not what we strive for. I will review these comments with my team and we hope to welcome you back and impress you in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Peter on Mar 3, 2020
Thank you for staying with us!

8/10 Good

Adrian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Peter on Mar 3, 2020
Thank you for staying with us!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in San Francisco
We only stayed one night, but the staff was very friendly and helpful, the room was clean and comfortable, and there's a Starbucks connected to the lobby which was a definite plus for us!
Stayed 1 night in Mar 2020
Response from Peter on Mar 3, 2020
Hi Amy, Thank you very much for staying with us! I'm delighted to hear you were pleased with our service and enjoyed our adjacently located starbucks!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, especially the front desk. When we were checking in their system was slow but they conversares with us and gave us tips on where to go in the city.
Stayed 1 night in Feb 2020
Response from Peter on Feb 29, 2020
Thank you very much for sharing your arrival experience with us! I'm very pleased to hear our front desk staff was able to be consistently helpful while checking you in!

10/10 Excellent

Ann Dinger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Brandon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the nightly champagne is a nice touch.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2020
Response from Paul K on Feb 28, 2020
Thank you very much for staying with us and for taking the time to rate your experience. Please let me express my sincere apology for having disappointed you. We certainly care about what our guests take away from their visit, and I am unhappy that we fell short of your expectations. We hope to have the opportunity to impress you in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Grest location right across the street from the Curran. Funky and modern. Staff was friendly and helpful. Free mimosas and evening champagne. Room is a.bit small but it was expected. Property is older but we love the character of the place.
Stayed 1 night in Feb 2020
Response from Peter on Feb 24, 2020
Thank you very much for staying with us! Should you stay with us again please reach out to us! We love return guest!

10/10 Excellent

Josue, Woodbridge VA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
purple theme and design my wife loved it. First time ever having a room with 2 levels on it
Stayed 3 nights in Feb 2020
Response from Peter on Feb 24, 2020
Thank you very much for staying with us! We are very pleased to hear your wife enjoys the purple motifs as much as we do!

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and clean, the staff were amazingly friendly and helpful. The rooms were nice, though on the smaller size. The only disturbing thing is that the walls are not well insulated and therefore you hear every sound in the hallway and the upper rooms, in addition to waking up at 5am to the loud loud noise of trash cans being dragged in the back alley of the hotel (where I assume are several restaurants and therefore so many trash cans getting dragged). All in all, our stay was very good and we will use this hotel again
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The style of this hotel is unique. They even have me a loaded Starbucks card for breakfast and a 10% discount to the Mexican restaurant next door!
Stayed 4 nights in Feb 2020
Response from Peter on Feb 22, 2020
Thank you very much for patronage! We are very glad to hear that you got the most out of your Diva experience !

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2020

8/10 Good

L.R, Sacramento

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was incredibly friendly. The location was great, within walking distance of union square.
Stayed 2 nights in Feb 2020

10/10 Excellent

Tamara L

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
From the moment we came thru the doors, they went above & beyond to make sure we were comfortable, enjoying our stay and had everything we needed. Totally coming back! Only note would be, wished for 1 pay channel in the room vs. just basic cable. But that is so minor to what was a great stay.
Stayed 1 night in Feb 2020
Response from Peter on Feb 10, 2020
On behalf of all staff at Hotel Diva, THANK YOU!!!! We take a lot of pride in delivering the best service possible and it fills us with great joy that it was reflected on your stay! Please let us know when you return so that we can offer you a complimentary upgrade!

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
The hotel is ok...location wise you are walking distance from restaurants, coffee shops, night life, and shopping. The staff at the hotel are very nice and friendly. The decor of the hotel is ok. My reservation was for 2 double beds (the beds are pretty small) and the room was pretty small. The decor of the room was simple nothing extraordinary. You need to keep in mind that if you are staying at this hotel you are in downtown area so there will be noise at all times even at 2, 3, 4, 5 in the morning. Location wise was excellent but I wouldn't stay in this hotel again. The rooms are clean but the walls of our room were a bit dirty . Overall it was an ok stay...hope this help other people.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This property is nice and close to Union Square. It is also not extremely busy on the street it was very easy to get around the city. Staff are extremely helpful and nice. However, the elevator is sounding very old, seems like it will stop working any second. The floor of the hotel is not the best, it was lumpy in certain part of the carpet. Also, in the morning, I can smell there is cigarette coming from the bathroom (most likely other tenant, so not much you can control for that)
Stayed 1 night in Feb 2020

8/10 Good

Anastassia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 4 nights in Jan 2020

10/10 Excellent

Tomas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Done Hotel Diva!
Service was excellent with the staff very friendly, accomodating and courteous. Great location and central to the sights and transport.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The walls looks like they haven’t been washed in years.
Stayed 2 nights in Jan 2020
Response from Paul K on Jan 28, 2020
Thank you for the feedback, we are sorry to hear your stay was less than excellent. We take cleanliness very seriously and I will address this review with my team right away. We hope to welcome you back and impress you in the future.

6/10 Okay

Michelle

Liked: Staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Lawrence R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like the Hotel Diva - room is very comfortable
We were checked in quickly and the room was very nice. My only complaint, an alarm was set and woke us at 6AM. That is a pet peeve of mine, the cleaners should be told to check for alarms and turn them off. I always check the clock but could see nothing indicating an alarm. And no place to unplug it as it is wired for music, the tv etc.
Stayed 1 night in Jan 2020
Response from Luz MIranda on Jan 23, 2020
I'm sorry about that. I hope in your next trip we can give better experience.

8/10 Good

Verified traveler

Stayed 4 nights in Jan 2020

4/10 Poor

Sam

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff was friendly, but the room condition was not so great. The floors were saggy and bathroom too small. For the price paid, it was disappointing. I would rate it just 3.0 or even 2.8 star
Stayed 2 nights in Dec 2019
Response from Paul K on Jan 7, 2020
Thank you for being our guest and sharing your stay with us. We are pleased to hear you enjoyed our friendly staff. I apologize if you were unhappy with your guestroom. We do offer a variety of room types and are always willing to relocate a guest if we have something different available. I will review these comments with my team and we hope to impress you next time you are visiting SF