Superior Twin Room, Smoking (Preminum) | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Chisun Hotel Utsunomiya

3 out of 5
Chisun Hotel Utsunomiya
3-2-3 Ekimaedori, Utsunomiya, Tochigi-ken

Reviews

8.0

Very Good

Rating 10 - Excellent. 212 out of 844 reviews" "
Rating 8 - Good. 406 out of 844 reviews" "
Rating 6 - Okay. 175 out of 844 reviews" "
Rating 4 - Poor. 42 out of 844 reviews" "
Rating 2 - Terrible. 9 out of 844 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Masaaki

Disliked: Property conditions & facilities
Wonderful breakefast!
Stayed 1 night in Mar 2024

8/10 Good

Masaaki

Toilet washing system was old.
Stayed 1 night in Mar 2024

8/10 Good

Masaaki

Washlet system is not good.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Nice clean facilities and a great Japanese Buffet Breakfast
Stayed 1 night in Dec 2023

2/10 Terrible

Koji

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower toilet was broken
Stayed 1 night in Mar 2022

6/10 Okay

Jimmy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Analyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
It was a relaxing and comfortable stay. Very close to the train and bus station. Many restaurants and a mall nearby. Convenient place for sight seeing, traveling and just relaxing.
Stayed 3 nights in Aug 2021
Response from CHISUN HOTEL on Aug 22, 2021
Dear Guest Thank you for staying the Chisun hotel Utsunomiya. Thank you so much for your review. We are looking forward to your stay again in the future. Best regards,

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioner provides Noise
Stayed 1 night in May 2021
Response from CHISUN HOTEL on May 28, 2021
Thank you for taking time to contact us about our air conditioner. We apologize for the inconvenience. I'm very sorry.We won’t let this happen again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean room and stylish atmosphere. Some English signage, pamphlets etc. Not sure if there are any English-speaking staff.
Stayed 1 night in Dec 2020
Response from フロントスタッフ on Mar 5, 2021
Dear guest, Thank you for staying the Chisun hotel utsunomiya. We are glad to hear that you enjoyed your stay. We hope you'll visit our hotel again in the future. Best regards. Chisun hotel usunomiya, Koyama

6/10 Okay

Verified traveler

Business traveler
Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Kelvin Chiu K

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Marty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Hiromi

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the bathroom, the special toilets were interesting. The beds were very comfortable.
Stayed 4 nights in Oct 2019
Response from NAITO on Oct 29, 2019
Thank you very much for staying at Chisun Hotel Utsunomiya this time. Thank you again for your compliment in the room. In the future, we will make every effort to gain further satisfaction. We look forward to the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2019
Response from 内藤 on Aug 13, 2019
この度はチサンホテル宇都宮にご宿泊頂きまして誠にありがとうございました。 次回のご利用もお待ち申し上げております。 ご投稿に感謝申し上げます。 ホテルオペレーションマネージャー 内藤 英之

8/10 Good

Yong Chuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from 内藤 on Jun 24, 2019
この度はチサンホテル宇都宮にご宿泊頂きまして誠にありがとうございました。 次回のご利用もお待ち申し上げております。 ご投稿に感謝申し上げます。 ホテルオペレーションマネージャー 内藤 英之

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from 内藤 on Jun 20, 2019
この度はチサンホテル宇都宮にご宿泊頂きまして誠にありがとうございました。 次回のご利用もお待ち申し上げております。 ご投稿に感謝申し上げます。 ホテルオペレーションマネージャー 内藤 英之

10/10 Excellent

Retsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from 内藤 on Jun 13, 2019
この度はチサンホテル宇都宮にご宿泊頂きまして誠にありがとうございました。 次回のご利用もお待ち申し上げております。 ご投稿に感謝申し上げます。 ホテルオペレーションマネージャー 内藤 英之

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old but the problem is the smell of the bathroom, its is disgusting!!!
Stayed 1 night in Feb 2019
Response from 内藤 on May 22, 2019
Thank you for staying at Chisun Hotel Utsunomiya this time. I am very sorry for the smell of the bathroom. I exchanged the shower curtain and it was deodorized. We will strengthen preliminary inspection in the future. I am very sorry to have made you feel uncomfortable, but I'd appreciate it if you give me opportunity to recover the next time you use it. We are waiting for you. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

8/10 Good

Jae You

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from 内藤 on Feb 22, 2019
この度はチサンホテル宇都宮にご宿泊頂きまして誠にありがとうございました。 次回のご利用もお待ち申し上げております。 ご投稿に感謝申し上げます。 ホテルオペレーションマネージャー 内藤 英之

8/10 Good

Esther

Liked: Cleanliness
Breakfast. Near station
Room but a bit small but breakfast was good. Near the Station
Stayed 4 nights in Feb 2019
Response from Naito on Feb 19, 2019
Thank you for staying at Chisun Hotel Utsunomiya this time. I thank you for having praise for breakfast and piling up again. From now on, I will make every effort to get more satisfaction. I am waiting for the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
WiFi was down; staff didn’t admit this until I came back down and mentioned it. FD gave me a loaner pocket WiFi that also didn’t work.
Stayed 1 night in Feb 2019
Response from 内藤 on Feb 13, 2019
Thank you for staying at Chisun Hotel Utsunomiya this time. I am very sorry for Wi - Fi down. We are planning to reinforce now. I appreciate your patience while waiting for a while. It is very frustrating to have made you feel inconvenient, but I hope you will be able to use it next time as well. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, only like 100m from Utsunomiya station. Although, the bathroom is smaller than other budget hotel that I've been to. And the door of the bathroom has some dirt all around. Staff is very helpful and speak good English.
Stayed 2 nights in Jan 2019
Response from Naito on Feb 8, 2019
Thank you for staying at Chisun Hotel Utsunomiya this time. Thank you for your compliments on the location and repeated pleasure. I am very sorry for the aging and dirty bathroom. The renovation plan is in the bathroom. I appreciate your patience while waiting for a while. Also, I am sorry for cleaning inconvenience. We will pay attention and re-instruction to staff in charge, we will strive to prevent recurrence. From now on, I will make every effort to get more satisfaction. I am waiting for the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

6/10 Okay

Verified traveler

No parking no service for parking
Stayed 1 night in Dec 2018
Response from Naito on Jan 4, 2019
Thank you for staying at Chisun Hotel Utsunomiya this time. The parking lot of our hotel is a multistory parking lot and it is possible to receive goods only for a car height of 158 cm. I'm sorry for the inconvenience. I am waiting for the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the station. Nice room. Comfortable bed. Stayed two nights while visiting.
Stayed 2 nights in Nov 2018
Response from Naito on Nov 20, 2018
Thank you very much for staying at Chisun Hotel Utsunomiya this time. Thank you for having praise for the location and the guest room. From now on, I will make every effort to get more satisfaction. I am waiting for the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

8/10 Good

Ilaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel in great location
The staff was very friendly and helpful. The wifi in the room was not working but they quickly found a solution and gave us a router. The room was nice and spacious. Free amenities were nice 😀 very convenient for station and shops!
Stayed 2 nights in Oct 2018
Response from Naito on Oct 24, 2018
Thank you very much for staying at Chisun Hotel Utsunomiya this time. Thank you again for your compliments overall. It is our encouragement by our staff. We are sorry for the inconvenience caused by WiFI. From now on, I will make every effort to get more satisfaction. I am waiting for the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

10/10 Excellent

Neil, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge room by Japanese Standards
Two double beds with space between them, coffee table and chairs, ... Opposite station but quiet. Free loaner items. All good.
Stayed 3 nights in Oct 2018
Response from Naito on Oct 24, 2018
Thank you very much for staying at Chisun Hotel Utsunomiya this time. Thank you again for your compliments in the room. From now on, I will make every effort to get more satisfaction. I am waiting for the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

8/10 Good

Mingo

Liked: Cleanliness, staff & service, property conditions & facilities
Room size/bed too small, great location
Stayed 1 night in Oct 2018
Response from Naito on Oct 23, 2018
Thank you very much for staying at Chisun Hotel Utsunomiya this time. I am waiting for the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018
Response from 内藤 on Oct 25, 2018
この度はチサンホテル宇都宮にご宿泊頂きまして誠にありがとうございました。 次回のご利用もお待ち申し上げております。 ご投稿に感謝申し上げます。 ホテルオペレーションマネージャー 内藤 英之

10/10 Excellent

Shih-Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Utsunomiya
I will stay again next time for the following reasons, 1. Great location, 3 minutes from JR Station. 2. Many local eateries especially Gyoza Stores that Utsunomiya is famous for. 3. Reasonable price. 4. Breakfast is great for both western and Japanese food. 5. Bus station is in front of the hotel 6. Staff friendly, courteous, English speaking, but not much smiling. 7. Room size is understandably small, but bigger than average Japanese hotel room.
Stayed 1 night in Aug 2018
Response from Naito on Aug 15, 2018
Thank you very much for staying at Chisun Hotel Utsunomiya this time. Thank you for your compliment and thank you for your compliments in various ways. From now on, I will make every effort to get more satisfaction. I am waiting for the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Straightforward, functional place to stay, steps from the train station.
Stayed 4 nights in Jun 2018
Response from Naito on Jun 27, 2018
Thank you very much for staying at Chisun Hotel Utsunomiya this time. I thank you for having praised the location for repetition. From now on, I will make every effort to get more satisfaction. I am waiting for the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

8/10 Good

Okasan in US

Liked: Cleanliness, staff & service, room comfort
Very convenient, front of JR Station.
near the local bus terminal, front of Utsunomiya JR station, easy to find, there is a bus stop to go to Narita too.
Stayed 2 nights in May 2018
Response from Naito on May 18, 2018
Thank you very much for staying at Chisun Hotel Utsunomiya this time. I thank you for having praised the location for repetition. From now on, I will make every effort to get more satisfaction. I am waiting for the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location in front of JR station
Very good hotel right in front of the JR station. Room is small but cozy and has good view. Nice self-service stand in lobby with all kinds of amenities from toothbrush to tea and coffee.
Response from Naito on Apr 16, 2018
Thank you very much for staying at Chisun Hotel Utsunomiya this time. Thank you again for your compliments on the location and guest room as well as the amenity "Smart Select" you can choose. From now on, I will make every effort to get more satisfaction. I am waiting for the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff were all pleasant, accommodations fit our needs. very convenient location.
Stayed 3 nights in Mar 2018
Response from Naito on Apr 9, 2018
Thank you very much for staying at Chisun Hotel Utsunomiya this time. Thank you again for your compliments in total. I will continue making efforts every day so that I can get more satisfaction in the future. I am waiting for the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

6/10 Okay

Chigusa

Hotel near station
Near Utsunomiya station. I heard that breakfast of the hotel was good. I did not take it, though. Blanket was running out when I requested just before midnight. Spacious, clean enough, but the facilities are old.
Stayed 1 night in Feb 2018
Response from Naito on Feb 14, 2018
Thank you very much for staying at Chisun Hotel Utsunomiya this time. We apologize for the inconvenience in the request of the blanket. I will reinforce the guidance so that it will not be the same again. We apologize for any inconveniences, but we look forward to your next visit. Hotel Operations Manager Hideyuki Naito

10/10 Excellent

Dolores, Oxnard,CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to train station
Check in was easy staff spoke some English. Rooms were clean and comfortable but room was a little small,overall a nice hotel to stay at in Japan.
Stayed 6 nights in Jan 2018
Response from Naito on Jan 11, 2018
Thank you very much for staying at Chisun Hotel Utsunomiya this time. Thank you for your compliments on front reception and guest room cleaning. From now on, I will make every effort to get more satisfaction. I am waiting for the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

6/10 Okay

Dean, Hawaii

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great location near the train station and department stores. With outside temperature at 3C, room AC not able to heat room above 22C. No local calls can be made from the room and no public phone on property.
Stayed 4 nights in Jan 2018
Response from Naito on Jan 8, 2018
Thank you very much for staying at Chisun Hotel Utsunomiya this time. I thank you for having praised the location for repetition. Guest room We have been unable to connect outside telephone line by telephone and have inconvenienced it. Due to popularization of mobile phones, it was reduced and it was abolished. Happy if you can understand kindly. I am waiting for the next use. Thank you for your contribution. Hotel Operations Manager Hideyuki Naito

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
この度はチサンホテル宇都宮にご宿泊頂きまして誠にありがとうございます。 次回のご利用もお待ち申し上げております。 ホテルオペレーションマネージャー 内藤 英之

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2017
この度はチサンホテル宇都宮にご宿泊頂きまして誠にありがとうございました。 次回のご利用もお待ち申し上げております。 ご投稿に感謝申し上げます。 ご返信が遅れてしまいましてお詫び申し上げます。 ホテルオペレーションマネージャー 内藤 英之

4/10 Poor

Chambliss, Utsunomiya Japan

Disliked: Cleanliness, room comfort
Chisun Hotel
We didn't get the room reserved, beds are old and very very hard. Needs major update
Stayed 2 nights in Aug 2017
Thank you very much for staying at this Chisun Hotel Utsunomiya. It seems that bed was hard and uncomfortable you did not like it. We apologize for bed is hard in the room. We got valuable comments.And then we will be able to improve more comfortable bed we have to do. By all means we are looking forward to seeing you again. Hotel Operatoins Manager Kazuhiro Maki

8/10 Good

David L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed it!
Nice and close to the train station - easy walk. If you like gyosa, there are several restaurants very close by with good food and good prices. The hotel is clean, comfortable and the staff are very pleasant and helpful. I would certainly stay here again.
Stayed 2 nights in May 2017
Thank you very much for staying at this Chisun Hotel Utsunomiya. We would like to express our sincere gratitude to represent the hotel and thank you very much for your valuable comments. Staff will be encouraged. By all means, we are looking forward to seeing you again. Hotel Operations Manager Kazuhiro Maki

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend this hotel
Really loved this place, good location, near the station. Very clean, very comfortable beds. Excellent staff. Can't fault it. Would definitely recommend
Thank you very much for staying at this Chisun Hotel Utsunomiya. We would like to express our sincere gratitude to represent the hotel and thank you very much for your valuable comments. Staff will be encouraged. By all means, we are looking forward to seeing you again. Hotel Operations Manager Kazuhiro Maki

8/10 Good

John, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Nice Hotel. Decent buffet breakfast. Directly in front of the Utsunomiya Train Station.
Response from Manager on Apr 18, 2017
Thank you very much for staying at Chisun Hotel Utsunomiya. We got valuable comments. We will consider it as a reference. And aiso we will continue to improve the daily menu in the breakfast menu you pointed out. By all means we are looking forward to seeing you again. We thank for the comment. Hotel Operations Manager Kazuhiro Maki

8/10 Good

christine , m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
Wonderful staff made the stay amazing!! Level 11 is very nice! Comfy and clean! Close to the station!!
Response from Manager on Apr 11, 2017
Thank you very much for staying at this Chisun Hotel Utsunomiya. We would like to express our sincere gratitude to represent the hotel and thank you very much for your valuable comments. Staff will be encouraged. By all means, we are looking forward to seeing you again. Hotel Operations Manager Kazuhiro Maki

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location.
Most of the hotel staff spoke English and were helpful.
Response from マネージャー on Feb 22, 2017
Thank you very much for staying at Chisun Hotel Utsunomiya. We got valuable comments. We will consider it as a reference. By all means we are looking forward to seeing again. We thank for the comment. Hotel Operations Manager Kazuhiro Maki

6/10 Okay

Eric

Inexpensive; clean basic room next to train stat.
The room was OK but it needed some freshening up with new paint on the walls and a little more decor. Just very plain inside.It was very inexpensive so for the money it was OK and internet worked Great. If I dont have good internet then a expensive room will not matter. McDonald's right next door.
Response from General Manager on Feb 21, 2017
Thank you very much for staying at Chisun Hotel Utsunomiya. I received valuable comment this time. We will consider it as a reference. By all means we are looking forward to seeing you again. I appreciate your comment. Hotel Operations Manager Kazuhiro Maki

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Right next to Utsunomiya Station (JR). Would have been nice if there was a conbini located closer to the hotel.
Response from General Manager on Jan 26, 2017
Thank you very much for staying our hotel this time. By all means all the staff will be waiting from the bottom of our heart. Thank you for your contribution. Hotel Operation Manager Kazuhiro Maki

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities