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Reviews of Woodmark Hotel and Still Spa

4 out of 5
Woodmark Hotel and Still Spa
1200 Carillon Pt, Kirkland, WA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 790 out of 1000 reviews" "
Rating 8 - Good. 134 out of 1000 reviews" "
Rating 6 - Okay. 46 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

svetlana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The hotel was very clean and pleasant. Staff was great.
Stayed 1 night in Apr 2024
Response from Michelle on Apr 22, 2024
Hello Svetlana, thank you for leaving us a perfect 5 out of 5! We are thrilled to see you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

10/10 Excellent

Jenelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, great servcie amenities
Stayed 1 night in Apr 2024
Response from Michelle on Apr 19, 2024
Hello Jenelle, thank you for leaving us a perfect 5 out of 5! We are thrilled to see you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

10/10 Excellent

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED our time here. Beautiful property. Lake Washington is gorgeous. Best ever in the Hotel category
Stayed 1 night in Apr 2024
Response from Michelle on Apr 19, 2024
Hello Kimberley, thank you for leaving us a perfect 5 out of 5. We are thrilled you see you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

10/10 Excellent

Jacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous night away at the Woodmark. The staff were great, our room was amazing, the view was unbeatable. They have free snack late at night, the television has great channels and a timer off feature. Even the shower was possibly the best I’ve encountered in a hotel. My only complaint was the pillows. If you like sleeping on an air bed that slowly deflates until you’re touching the ground with poofs of air in the bed around you, then you’ll love these pillows. They start out very large and soft but before you know it your head is flat on the bed. Do yourself a favor and bring your own pillow! Otherwise, an absolutely outstanding experience! Love this place!
Stayed 1 night in Apr 2024
Response from Michelle on Apr 19, 2024
Hello Jacy, thank you for leaving us a perfect 5 out of 5! We appreciate your feedback and are thrilled to see you enjoyed your stay with us at the Woodmark. Regarding on the pillow - we actually offer different kinds of pillows for guests, they are available upon request. so please do not hesitate to let us know on your next day if you would like to try a different pillow! Hope to see you again soon

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service
Everything was great, from check in, room was clean, quiet at night!
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on Apr 14, 2024
Dear Cheryl,Wow, thank you for the 5 out of 5 rating! We are so delighted to hear that everything was great from start to finish. We are looking forward to your next visit!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and amenities!
Stayed 2 nights in Apr 2024
Response from Guest Relations Manager on Apr 14, 2024
Hello Lori,Thank you for taking the time to share your feedback! We are so happy to hear that our team provided you with great service and that you were able to enjoy the hotel amenities.Thank you for choosing to stay at The Woodmark Hotel & Still Spa, we hope to see you back soon!

10/10 Excellent

Walter

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on Apr 7, 2024
Dear Walter, Thank you for the perfect score! We are so happy you enjoyed your stay at The Woodmark Hotel & Still Spa! We hope you come back to visit us soon!

10/10 Excellent

Renae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lakefront property, so quiet and pretty at the Woodmark. Have been coming here for years. Feels like you are away from the city when you come here.
Stayed 1 night in Apr 2024
Response from Gene Oineza, Director of Rooms on Apr 7, 2024
Dear Renae,Thank you for the wonderful review! We are so grateful to have you as one of our loyal guests. Looking forward to welcoming you back!

2/10 Terrible

Catherine, Seattle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was extremely rude. We have stayed here before and didn’t experience this type of behavior.
Stayed 1 night in Jan 2024
Response from Michelle on Apr 4, 2024
Hello Catherine, We are sorry to hear that you experience poor attitude from our staff. Please accept my sincerely apologies for the disappointment. Please rest assure this sort of situation should not reoccur with additional training that we have implemented to refine our services. We sincerely wish to have the opportunity of welcoming you back and make things right. Hope to see you soon.

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on Apr 4, 2024
Hi Christine, thank you for leaving us a perfect 5 out of 5! we are thrilled to see you enjoyed your time with us at the Woodmark hotel. Hope to see you again soon!

10/10 Excellent

Seunghee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, well maintained room and comfortable bed.
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on Apr 1, 2024
Dear Seunghee,Thank you for the perfect score! We are so happy you chose to stay at The Woodmark Hotel & Still Spa. We hope to see you again soon!

10/10 Excellent

Adrianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel at a beautiful location. I brought my spouse here as a surprise getaway and we loved staying here. Definitely recommend!
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Apr 1, 2024
Dear Adrianna,We are delighted to hear you enjoyed your stay with us! Thank you for the wonderful comments and we appreciate the recommendation! We look forward to hosting you again at The Woodmark Hotel & Still Spa

10/10 Excellent

Anjanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Excellent customer service, great food, and love the bottles and water dispensers on each floor! Will stay here again.
Stayed 1 night in Feb 2024
Response from Michelle on Mar 25, 2024
Hello Anjanette, thank you for leaving us a perfect 5 out of 5! We are thrilled to see you enjoyed your time with us at the Woodmark Hotel. Hope to see you again soon, cheers!

8/10 Good

Kirstie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with our fur babies!
Stayed 1 night in Jan 2024
Response from Michelle on Mar 20, 2024
Hi Kirstie, thank you for your review! we are thrilled to see you and your fur babies enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

10/10 Excellent

Estera, Mill Creek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. View was wonderful and we enjoyed watching the sunset from our hotel room. The walk around the property and into town was amazing and relaxing.
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 20, 2024
Hi Estera, thank you for giving us a perfect 5 out of 5 and your kind words! we are thrilled to see you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

10/10 Excellent

sharloana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our lake front view. Nice and relaxing
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 20, 2024
Hi Sharloana, thank you for giving us a perfect 5 out of 5! we are thrilled to see you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

10/10 Excellent

Henry, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service. Location is nestled in the edge of Lake Washington where you truly get to unwind and relax.
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 20, 2024
Hi Henry, thank you for giving us a perfect 5 out of 5! we are thrilled to see you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

10/10 Excellent

Nitasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 20, 2024
Hi Nitasha, thank you for giving us a perfect 5 out of 5! we are thrilled to see you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

10/10 Excellent

Garrett

Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on Apr 1, 2024
Dear Garrett,Thank you for the perfect score! We are so happy to have you as our guest. We hope to see you again in the near future!

8/10 Good

Jaline

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice hotel and beautiful view but it lacks the amenities you’d expect for a resort. No real place for drinks or snacks, no minibar, no pool and no valet. Not dealbreakers for the off season rates but I wouldn’t pay a premium to stay here. Nice spa, small but comfortable.
Stayed 2 nights in Mar 2024
Response from Michelle on Mar 12, 2024
Hello Jaline, We're absolutely delighted to hear that you enjoyed your stay overall at the Woodmark, and we sincerely appreciate your feedback regarding the amenities. Your comments have been passed on to our management team, and we're eagerly looking forward to the chance of welcoming you back again in the future!

6/10 Okay

Liz

Stayed 1 night in Mar 2024
Response from Michelle on Apr 4, 2024
Hello Liz, I am sorry to see your experience with us at the Woodmark hotel was less than stellar. We sincerely hope to have the chance of welcoming you back and make it right for you. Hope to see you soon.

10/10 Excellent

Jill

Stayed 1 night in Mar 2024
Response from Michelle on Mar 25, 2024
Hello Jill, thank you for leaving us a perfect 5 out of 5! we are thrilled to see you enjoyed your time with us at the Woodmark Hotel. Hope to see you again soon, cheers!

10/10 Excellent

Anne, yakima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptionally friendly. We were offered a complimentary glass of champagne on arrival. COMO the restaurant next door has wonderful cuisine ! Our room was very comfortable !
Stayed 1 night in Mar 2024
Response from Michelle on Mar 4, 2024
HI Anne, thank you for leaving us a perfect 5 out of 5! We are thrilled to see you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great two day get away.
Stayed 2 nights in Feb 2024
Response from Michelle on Mar 4, 2024
Hello Tammy, thank you for leaving us a perfect 5 out of 5! We are thrilled to see you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michelle on Mar 20, 2024
Hi Bradley, thank you for giving us a perfect 5 out of 5! we are thrilled to see you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet. We had a beautiful view. The staff was friendly. The cost was reasonable. It was pet friendly, so there were lots of furry friends to love on. I would've liked to see more trash bins. There weren't any in the lobby. Or in the ice room on our floor.
Stayed 2 nights in Feb 2024
Response from Guest Relations Manager on Feb 27, 2024
Dear Natalie,We are delighted to hear that we not only met your expectations but exceeded them. Thank you for your compliments regarding our friendly staff service. We hope you visit us again soon. We'd love to welcome you back!

10/10 Excellent

William, Des Moines

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
This property is Great, for a romantic weekend getaway. Definitely worth it.
Stayed 1 night in Feb 2024
Response from Kimber Laus on Feb 26, 2024
Good morning, William!Thank you for taking the time to fill out the post-stay survey and let us know how things went. I'm thrilled that your stay was overall comfortable and wonderful! I do hope we get the opportunity to welcome you back once again in the near future, until then take care and stay safe!

10/10 Excellent

Tania

Stayed 2 nights in Feb 2024
Response from Michelle on Mar 20, 2024
Hello Tania, thank you for giving us a perfect 5 out of 5! we are thrilled to see you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

10/10 Excellent

Ananda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and view. Great hotel and very clean room. Staff was very friendly and accommodating.
Stayed 1 night in Feb 2024
Response from Michelle on Feb 21, 2024
Hi Ananda, thank you for leaving us a perfect 5 out of 5! We are thrilled to see you enjoyed your time with us at the Woodmark Hotel. Hope to see you again soon. Cheers!

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except that our room was directly above the wedding reception tent. The wedding reception was extremely noisy.
Response from Michelle on Feb 19, 2024
Hello Karla, thank you for your feedback. I am sorry to hear the wedding celebration over the weekend disturbed your getaway. We value both our event guests and hotel guests equality and try our best to ensure one does not disturb the other. I have passed on your feedback to our guest services team to ensure should you return to our hotel again, we will make sure your room allocation is far away from the weddings/ events. On the other hand, I am glad to hear everything else was great during your stay. Hope to see you again soon!

10/10 Excellent

Cadeyrn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel in an amazing location. Very clean rooms and comfy beds
Stayed 2 nights in Feb 2024
Response from Michelle on Feb 12, 2024
Hello Cadeyrn, thank you for leaving us a perfect 5 out of 5! We are thrilled to see you enjoyed your stay with us at the Woodmark Hotel, as much as we enjoyed having you as our guest. Hope to see you again soon!

10/10 Excellent

liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay with awesome restaurants just steps away
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on Feb 10, 2024
Dear Liz,Thank you so much for the perfect score! We are so happy to have you as our guest. We hope to see you again soon!

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly check in convenient parking with electric charging station and beautiful rooms, plus a world class spa! Simply the best in Kirkland, Wa
Stayed 1 night in Feb 2024
Response from Michelle on Feb 8, 2024
Thank you for leaving us a perfect 5 out of 5 Kathleen! we are thrilled to see you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon! Cheers.

10/10 Excellent

Kristin, Yorba Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Feb 2024
Response from Kimber Laus on Feb 7, 2024
Thank you for taking the time to fill out the post-stay survey and let us know how things went. I'm thrilled that your stay was overall comfortable and wonderful! I do hope we get the opportunity to welcome you back once again in the near future, until then take care and stay safe!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and nice staff
Stayed 1 night in Feb 2024
Response from Kimber Laus on Feb 7, 2024
Good afternoon, Patrick! Thank you for taking the time to fill out the post-stay survey and let us know how things went. I'm thrilled that your stay was overall comfortable and wonderful! I do hope we get the opportunity to welcome you back once again in the near future, until then take care and stay safe!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we have ever stayed at in Seattle area. Absolutely wonderful staff and check-in experience. The hotel is spotless, quiet, and clean. The room upgrade was so very much appreciated! We cannot wait to come here again!
Stayed 1 night in Feb 2024
Response from Michelle on Feb 8, 2024
Thank you for leaving us a perfect 5 out of 5 Jennifer! We are so thrilled to see you enjoyed your stay with us at the Woodmark hotel. Hope to see you again soon, cheers!

10/10 Excellent

Bill

Stayed 1 night in Jan 2024
Response from Michelle on Mar 20, 2024
Hi Bill, thank you for giving us a perfect 5 out of 5! we are thrilled to see you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

10/10 Excellent

Jaleesa, Kennewick

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel that is very lovely and having a great staff to greet you. Such gorgeous views. Wish we were there longer. We will be back for sure
Stayed 1 night in Jan 2024
Response from Michelle on Jan 30, 2024
Hello Jaleesa, Thank you for your review! We are thrilled to see you enjoyed your time with us at the Woodmark Hotel. Hope to see you again soon!

8/10 Good

Ramie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Bed is very comfy. Bathroom large with deep tubs.
Stayed 1 night in Jan 2024
Response from Michelle on Jan 30, 2024
Hello Ramie, thank you for your review! We are thrilled to hear you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

8/10 Good

Gregory, Torrance

Stayed 3 nights in Nov 2023
Response from Michelle on Mar 20, 2024
Hi Gregory, thank you for leaving us such high score! we are thrilled to see you enjoyed your stay with us at the Woodmark Hotel. Hope to see you again soon!

8/10 Good

Dmitriy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Jan 28, 2024
Dear Dmitriy,Thank you so much for your review! We are so happy that you chose to stay at The Woodmark Hotel & Still Spa.We hope you will come back and visit us again!

10/10 Excellent

joel

Stayed 2 nights in Jan 2024
Response from Michelle on Jan 19, 2024
Hello Joel, Thank you for leaving us a perfect 5 out of 5! We are thrilled to see you enjoyed your time with us at the Woodmark hotel. Hope to see you again soon!

2/10 Terrible

Meghan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Jan 25, 2024
Dear Meghan,Thank you for taking the time to share your experience. I understand that the leadership team has since addressed your concerns.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great location. Friendly staff and clean and spacious room. We really enjoyed this hotel, so much so that I am bringing my parents back in a few weeks for a second visit.
Stayed 2 nights in Dec 2023
Response from Kimber Laus on Jan 12, 2024
Good afternoon, Thank you for taking the time to fill out the post-stay survey and let us know how things went. I'm thrilled that your stay was overall comfortable and wonderful! We cant wait to welcome you and your family back here with us! Have a wonderful day!

6/10 Okay

Nanci

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing
I sent my daughter and my mom for a special girls vacation of spa time and relaxation. When they checked in, the front desk wasn't aware that nothing was open that was advertised. The spa was closed as were the restaurants that are in the hotel write up. So, no dining close to or in the hotel and no spa treatments. This should have been mentioned. It changed the trip.
Stayed 2 nights in Jan 2024
Response from Michelle on Jan 16, 2024
Good afternoon Nanci, Thank you for your feedback. I am so sorry to see your daughter & your mom's vacation trip fell short due to all the outlet closure post new year. I completely agree with you that these closures should have been communicated more effectively during the booking process. Your comment has been relayed to our reservation team to ensure that similar situations are handled more efficiently in the future. We genuinely hope to welcome you and your family back to the Woodmark, ensuring a most delightful experience for all of you.

10/10 Excellent

William, Racine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Jan 31, 2024
Dear William,Thank you for the 5 out of 5 rating! We are so happy you chose to stay at The Woodmark Hotel & Still Spa! We hope to see you again!

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Kimber Laus on Jan 12, 2024
Good afternoon, Thank you for taking the time to fill out the post-stay survey and let us know how things went. I'm thrilled that your stay was overall comfortable and wonderful! I do hope we get the opportunity to welcome you back once again in the near future, until then take care and stay safe!

6/10 Okay

Dan

Traveled with partner
Liked: Cleanliness
cold water in bathroom just a dribble. asked about parking after getting a text from hotel about questions… no response. room dated and needs upgrade. got a email receipt but no receipt within the email. Woodmark needs to do better
Stayed 1 night in Dec 2023
Response from Kimber Laus on Jan 16, 2024
Good morning, Dan! Thank you for taking the time to fill out the survey. I am deeply sorry that your experience was not something you expected, I assure you that is not the experience we want you to receive at our hotel. I will make sure to pass this along to my Director of Rooms, and Front Desk team. I do hope we get the opportunity to welcome you back once again in the near future, until then take care and stay safe!

10/10 Excellent

Cathy

Stayed 2 nights in Dec 2023
Response from Kimber Laus on Jan 12, 2024
Good afternoon, Thank you for taking the time to fill out the post-stay survey and let us know how things went. I'm thrilled that your stay was overall comfortable and wonderful! I do hope we get the opportunity to welcome you back once again in the near future, until then take care and stay safe!

10/10 Excellent

P James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kimber Laus on Jan 12, 2024
Good afternoon, Thank you for taking the time to fill out the post-stay survey and let us know how things went. I'm thrilled that your stay was overall comfortable and wonderful! I do hope we get the opportunity to welcome you back once again in the near future, until then take care and stay safe!