Dear MINAMI, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager
10/10 (非常に良い)
Naoko
家族旅行
2024 年 3 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
立地が最高でスタッフも親切。もう20年以上お世話になっています。
Naoko
2024 年 3 月に 3 泊滞在
Martin Fungからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Naoko, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. In response to your compliment towards our staff, we are most pleased to learn of your appreciation. We are much obliged to your kind words which serve as an encouragement and impetus in our pursuit of excellence. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager
8/10 (良い)
Junji、Kawanishi
家族旅行
2024 年 3 月 7 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is very close from station.
Junji
2024 年 3 月に 2 泊滞在
Martin Fungからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Junji, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager
Dear KAORI, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager
6/10 (普通)
Kenji
2024 年 2 月 18 日
Good location for business and tourism.
Kenji
2024 年 2 月に 2 泊滞在
Martin Fungからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Kenji, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager
Dear MIDORI, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are sorry for the unsatisfactory experience you encountered. Please accept our apologies for the inconvenience caused to you. Your valuable comments will be taken to our management’s attention to ensure that necessary improvements can be made immediately. We look forward to welcoming you back in the future. Yours sincerely,Martin FungFront Office Manager
6/10 (普通)
Yuji
2024 年 2 月 12 日
Yuji
8/10 (良い)
HIROKI、YOKOSUKA
グループ旅行
2024 年 2 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
室内も清潔で周辺も利便性が良く大変良かったです。
HIROKI
2024 年 1 月に 3 泊滞在
Martin Fungからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear HIROKI, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager
10/10 (非常に良い)
Hiromi
2024 年 2 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
安全で過ごしやすく、また交通に便利で買い物もしやすい。スタッフは親切だった。
Hiromi
2024 年 2 月に 4 泊滞在
Martin Fungからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Hiromi, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are most pleased to receive compliment regarding our customer service and we were able to meet your expectations. We look forward to having the pleasure of welcoming you back again in the future. Yours sincerely,Martin FungFront Office Manager
8/10 (良い)
Satoshi
2024 年 2 月 9 日
良かった点 : 清潔度、スタッフとサービス
Satoshi
2024 年 2 月に 2 泊滞在
8/10 (良い)
HIROSHAI
2024 年 2 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is inconvenient that there is no watch in a room.
HIROSHAI
2024 年 2 月に 1 泊滞在
Martin Fungからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear HIROSHAI, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are sorry for the unsatisfactory experience you encountered. Please accept our apologies for the inconvenience caused to you. Your valuable comments will be taken to our management’s attention to ensure that necessary improvements can be made immediately. We look forward to welcoming you back in the future. Yours sincerely,Martin FungFront Office Manager
4/10 (不満)
HIROMICHI、izumi city
カップルで旅行
2024 年 2 月 1 日
気になった点 : 施設のコンディションと設備
トイレ事情宜しくない
HIROMICHI
2024 年 1 月に 2 泊滞在
Tampo Tamからの返信 (投稿日 : 2024 年 2 月 1 日)
Thank you for taking your time to send this valuable feedback about your recent visit to The Kowloon Hotel.Your comments made about toilet condition is not good was encountered during your recent stay is out of your expectation. I have already brought to our Department Heads concerned attention. Please accept our sincere apology for all the inconveniences caused to you. We are appreciate if you could provide more booking information for us such as room number and your full name so that we could fix the issue of the captioned guestroom.We look forward to welcome you in the not distant future.
Dear Sanae, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are sorry for the unsatisfactory experience you encountered. Please accept our apologies for the inconvenience caused to you. Your valuable comments will be taken to our management’s attention to ensure that necessary improvements can be made immediately. We look forward to welcoming you back in the future. Yours sincerely,Martin FungFront Office Manager
Dear Masayo, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager
Dear Joji, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager
Dear MORIFUMI, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We will share with the management for further possible enhancement. Please accept our apologies for the inconvenience caused to you. We have already brought this up to the attention of the concern departments for reviewing their current procedure and rest assured that similar of such will not re-occur in the future. Yours sincerely,Martin FungFront Office Manager
10/10 (非常に良い)
Noriyuki
2024 年 1 月 6 日
良かった点 : 設備とサービス
Noriyuki
8/10 (良い)
宿泊されたお客様
2024 年 1 月 2 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 12 月に 1 泊滞在
Martin Fungからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager
Dear NAKAGOME, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager
Dear SHIGAKU, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that your stay with us was satisfactory. We look forward to welcoming you back next time. Yours sincerely,Martin FungFront Office Manager
Dear katsunori, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that your stay with us was pleasant. We look forward to welcoming you back next time. Yours sincerely,Martin FungFront Office Manager
4/10 (不満)
TAKAO
出張
2023 年 4 月 16 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
TAKAO
2023 年 4 月に 3 泊滞在
6/10 (普通)
Isao
小さなお子様連れの家族旅行
2023 年 3 月 6 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
便利でどこでも行きやすい
Isao
2023 年 3 月に 2 泊滞在
8/10 (良い)
Tsunemi
2023 年 3 月 6 日
Tsunemi
2023 年 2 月に 3 泊滞在
8/10 (良い)
??
2023 年 2 月 18 日
??
2023 年 2 月に 4 泊滞在
10/10 (非常に良い)
kazumasa
出張
2023 年 2 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
部屋が狭い。それ以外は問題なしです。
kazumasa
2023 年 2 月に 1 泊滞在
Front Office Managerからの返信 (投稿日 : 2023 年 2 月 20 日)
Dear Kazumasa, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that your stay with us was satisfactory. Your suggestion has been passed to the management for further review and consideration. We look forward to welcoming you back next time. Yours sincerely,Martin FungFront Office Manager
8/10 (良い)
SHUNQING
出張
2023 年 2 月 13 日
良かった点 : スタッフとサービス
清掃が一部よくなかった
SHUNQING
2023 年 2 月に 3 泊滞在
Front Office Managerからの返信 (投稿日 : 2023 年 2 月 14 日)
Dear SHUNQING, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are concerned of the cleanliness of your room was not up to our typical standard which failed to meet your expectations. Please accept our apologies for the inconvenience that has caused to you. We will use your comments as a training opportunity with our Housekeeping team. We look forward to welcoming you back in the future. Yours sincerely,Martin FungFront Office Manager
6/10 (普通)
HIDEKAZU
出張
2023 年 2 月 5 日
HIDEKAZU
2023 年 1 月に 3 泊滞在
10/10 (非常に良い)
Tamami
2022 年 12 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
どこへ行くのも便利な場所にあります。
Tamami
Front Office Managerからの返信 (投稿日 : 2023 年 1 月 4 日)
Dear Tamami, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager
Dear Anonymous, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that your stay with us was satisfactory. We look forward to welcoming you back next time. Yours sincerely,Martin FungFront Office Manager