Metropark Hotel Casueway Bay Hong Kongからの返信 (投稿日 : 2020 年 2 月 15 日)
Please accept our sincere apologize for those unpleasant experiences and hope it will not mar your overall impression of our hotel. The hotel would pay attention to the problem continuously and won't let the situation happening again. We whole-hearted in inviting you to experience our improvement and looking forward to serving you again soon.
6/10 (普通)
宿泊されたお客様
2020 年 2 月 6 日
良かった点 : スタッフとサービス
宿泊されたお客様
2020 年 1 月に 1 泊滞在
Metropark Hotel Causeway Bay Hong Kongからの返信 (投稿日 : 2020 年 2 月 10 日)
Thank you so much for your kind review, we hope to see you again soon!
8/10 (良い)
Koji
家族旅行
2020 年 1 月 9 日
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
Koji
2020 年 1 月に 5 泊滞在
Metropark Hotel Causeway Bay Hong Kongからの返信 (投稿日 : 2020 年 1 月 24 日)
Thank you for your kind review and we hope to see you again.
Metropark Hotel Causeway Bay Hong Kongからの返信 (投稿日 : 2020 年 1 月 24 日)
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
Metropark Hotel Causeway Bay Hong Kong からの返信 (投稿日 : 2019 年 12 月 9 日)
Thank you for your kind review. We are regret to hear that you did not enjoy your stay to the fullest. Please be rest assured that we have passed your comments to the related department for further investigation. Your comments will undoubtedly make the possibility for us to rectify and uplift our service standard. We assure that the hotel will pay attention to the situation continuously to attain our service and please be rest assured that the incident had already been brought to the attention of management immediately. Hope to see you again soon.
Metropark Hotel Causeway Bay Hong Kongからの返信 (投稿日 : 2019 年 11 月 22 日)
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
8/10 (良い)
宿泊されたお客様
出張
2019 年 11 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
コストパフォーマンスが高い
宿泊されたお客様
2019 年 11 月に 1 泊滞在
Metropark Hotel Causeway Bay Hong Kongからの返信 (投稿日 : 2019 年 11 月 22 日)
Thank you very much for your fantastic review. We are delighted to hear that you had a pleasant stay with us and that you enjoyed our services, facilities as well the convenience of our hotel location. Your positive comments are highly appreciated, and have certainly helped us to continually improve and strive for service excellence. We hope to welcome you again soon!
8/10 (良い)
宿泊されたお客様
家族旅行, グループ旅行
2019 年 10 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
小ぢんまりとしたホテルで好きです。アクセスも良く、便利で良かった。
宿泊されたお客様
2019 年 10 月に 3 泊滞在
Metropark Hotel Causeway Bay Hong Kongからの返信 (投稿日 : 2019 年 10 月 24 日)
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
6/10 (普通)
宿泊されたお客様
出張
2019 年 9 月 29 日
良かった点 : スタッフとサービス
シャワールームが古さを感じる。
アメニティも最低限。
宿泊されたお客様
2019 年 9 月に 1 泊滞在
Metropark Hotel Causeway Bay Hong Kongからの返信 (投稿日 : 2019 年 10 月 2 日)
Thank you very much for your fantastic review. We are delighted to hear that you had a pleasant stay with us and that you enjoyed our services, facilities as well the convenience of our hotel location. Your positive comments are highly appreciated, and have certainly helped us to continually improve and strive for service excellence. We hope to welcome you again soon!
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
8/10 (良い)
ろん、日本
グループ旅行
2019 年 9 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
スタッフ親切で設備清潔だった。パノラマビューの部屋を遅い時間まで開設してほしかった
ろん
2019 年 9 月に 1 泊滞在
Metropark Hotel Causeway Bay Hong Kongからの返信 (投稿日 : 2019 年 9 月 27 日)
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
Thank you for your reviw! We would love to have you back soon and in order to investigate further, could you please kindly provide more details of your stay (check in and check out date or other relevant information you may provide which you think is relevant) by sending us an email to pr@metroparkhotel.com. Once we hear you back we will look into the issue immediately. Thank you so much once again for choosing us and looking forward to see you again soon!
Thanks for your kind review. We really appreciate you sharing your comments on your experience following your recent stay at our hotel. They serve as a great source in our ongoing quest for continuous improvement. Please reach out to us for your future visits. Hope to welcome you again soon.
10/10 (非常に良い)
宿泊されたお客様
2019 年 6 月 7 日
宿泊されたお客様
2019 年 6 月に 3 泊滞在
8/10 (良い)
Hirobumi
2019 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hirobumi
2019 年 5 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2019 年 5 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2019 年 5 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
出張, カップルで旅行
2019 年 5 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
フロントの気遣いは最高です。たいへん気持ちよく過ごせます。
宿泊されたお客様
2019 年 5 月に 1 泊滞在
10/10 (非常に良い)
akira
2019 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
akira
2019 年 5 月に 1 泊滞在
8/10 (良い)
tsushi、Tokyo
小さなお子様連れの家族旅行
2019 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス
部屋とラウンジ、スタッフの応対はとても良かった。サウナが狭いのが残念。
tsushi
2019 年 5 月に 3 泊滞在
Director of Sales & Marketingからの返信 (投稿日 : 2019 年 5 月 8 日)
Thank you very much for your wonderful review. We are glad that you find most of the elements you need at our hotel and your stay with us was an enjoyable one. Our staff are so proud of your compliments on the service provided. We hope to welcome you again soon!
Dear customer,
Thanks very much for your kind review. We are delighted to know how much you found our location to your liking. Simultaneously, we have also taken careful note of your valuable input and we shall make improvement where needed accordingly. Hope to see you again soon!
Best regards,
Jeremy Wong
Director of Sales & Marketing
Dear customer,
Thanks for your amazing review! I truly appreciate your kind words and we will certainly strive harder to ensure you will have an even better stay next time you are here! Look forward to your return visit to Metropark Hotel Causeway Bay.
Best regards,
Jeremy Wong
Director of Sales & Marketing
Dear customer,
Thanks for your kind review. It is uplifting to learn that you liked most aspects at our hotel. Simultaneously, we have also taken careful note of your valuable input and we shall make improvement where needed accordingly. Hope to see you again soon!
Best regards,
Jeremy Wong
Director of Sales & Marketing
10/10 (非常に良い)
K
2019 年 1 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
駅からも近く、清潔で十分満足のいくホテルでした。
K
2019 年 1 月に 2 泊滞在
Jeremy Wong からの返信 (投稿日 : 2019 年 1 月 25 日)
Dear K,
Thank you very much for your fantastic review and your recommendations. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Please stay connected with us and we look forward to welcoming you again in the near future!
Best regards,
Jeremy Wong
Director of Sales & Marketing
Dear customer,
Thank you very much for your fantastic review. We are delighted to hear that you had a pleasant stay with us and that you enjoyed our services, facilities as well the convenience of our hotel location. Your positive comments are highly appreciated, and have certainly helped us to continually improve and strive for service excellence. We hope to welcome you again soon!
Best regards,
Jeremy Wong
Director of Sales & Marketing
8/10 (良い)
madam
2019 年 1 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
コーズウェイベイまで歩いて行ける
madam
2019 年 1 月に 4 泊滞在
Jeremy Wong からの返信 (投稿日 : 2019 年 1 月 18 日)
Dear customer,
Thanks very much for your kind review. We are delighted to know how much you found our location to your liking. Hope to see you again soon!
Best regards,
Jeremy Wong
Director of Sales & Marketing
8/10 (良い)
宿泊されたお客様
2019 年 1 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
駅に近く、コンビニもすぐで便利です。
宿泊されたお客様
2019 年 1 月に 4 泊滞在
Jeremy Wong からの返信 (投稿日 : 2019 年 1 月 18 日)
Dear customer,
Thanks very much for your kind review. We are delighted to know how much you found our location to your liking. Hope to see you again soon!
Best regards,
Jeremy Wong
Director of Sales & Marketing
8/10 (良い)
宿泊されたお客様
2019 年 1 月 10 日
宿泊されたお客様
2019 年 1 月に 3 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2018 年 12 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
スイートルームに変更してくれた。
宿泊されたお客様
2018 年 12 月に 2 泊滞在
Jeremy Wong からの返信 (投稿日 : 2018 年 12 月 31 日)
Dear customer,
We would love to have you back soon. Feel free to let me know if I can be of any further assistance. Hope to welcome you again soon.
Best regards,
Jeremy Wong
Director of Sales & Marketing
10/10 (非常に良い)
宿泊されたお客様
2018 年 12 月 5 日
良かった点 : スタッフとサービス
ふろの栓がつまっていた。
宿泊されたお客様
2018 年 11 月に 7 泊滞在
Jeremy Wong からの返信 (投稿日 : 2018 年 12 月 8 日)
Dear custpmer,
Thanks very much for your kind review. We have taken careful note of your valuable input and we shall make improvement where needed accordingly. Hope to see you again soon!
Best regards,
Jeremy Wong
Director of Sales & Marketing
Dear customer,
Thank you very much for your wonderful review. We are glad that you find most of the elements you need at our hotel and you stay with us was an enjoyable one.I truly appreciate your kind words and we will certainly strive harder to ensure you will have an even better stay next time you are here! Look forward to your return visit to Metropark Hotel Causeway Bay.
Best regards,
Jeremy Wong
Director of Sales & Marketing
8/10 (良い)
宿泊されたお客様
2018 年 12 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
駅に近い、アクセスいい、セントラルステーションとのシャトルサービス便利
宿泊されたお客様
2018 年 11 月に 3 泊滞在
Jeremy Wong からの返信 (投稿日 : 2018 年 12 月 4 日)
Dear customer,
Thank you very much for your fantastic review. We are delighted to hear that you had a pleasant stay with us and that you enjoyed the convenience of our hotel location. Your positive comments are highly appreciated, and have certainly helped us to continually improve and strive for service excellence. We hope to welcome you again soon!
Best regards,
Jeremy Wong
Director of Sales & Marketing
8/10 (良い)
宿泊されたお客様
2018 年 11 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
部屋の清掃を御願いしてませんでしたが綺麗にして頂けてました。
宿泊されたお客様
2018 年 11 月に 2 泊滞在
Jeremy Wong からの返信 (投稿日 : 2018 年 12 月 3 日)
Dear customer,
Thanks for your great review and your recommendations. The team here are so flattered by your comments and they serve as a great source of encouragement in our ongoing quest for continuous improvement. Please reach out to us for your future visits. Hope to welcome you again soon.
Best regards,
Jeremy Wong
Director of Sales & Marketing
6/10 (普通)
宿泊されたお客様
2018 年 11 月 27 日
1st floor night time entertainment was very nice
宿泊されたお客様
2018 年 11 月に 2 泊滞在
Jeremy Wong からの返信 (投稿日 : 2018 年 11 月 27 日)
Dear customer,
Thank you very much for your fantastic review. We are delighted to hear that you had a pleasant stay with us and that you enjoyed our live band performance. Your positive comments are highly appreciated, and have certainly helped us to continually improve and strive for service excellence. We hope to welcome you again soon!
Best regards,
Jeremy Wong
Director of Sales & Marketing
Dear tak,
Thank you very much for your fantastic review. We are delighted to hear that you had a pleasant stay with us and that you enjoyed our services, view as well the convenience of our hotel location. Your positive comments are highly appreciated, and have certainly helped us to continually improve and strive for service excellence. We hope to welcome you again soon!
Best regards,
Jeremy Wong
Director of Sales & Marketing
8/10 (良い)
宿泊されたお客様
2018 年 11 月 4 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
快適でした。シャワーの水圧がもう少し欲しかったかな。
立地、内装、朝食、サービスいずれも問題ありませんが、シャワーの水圧がちょっと弱かったのが残念。
宿泊されたお客様
2018 年 10 月に 4 泊滞在
Jeremy Wong からの返信 (投稿日 : 2018 年 11 月 7 日)
Dear customer,
Thank you for posting your review. We are glad that your stay with us was an enjoyable one. While we have shared your positive comments with our team, we also take note of your comment about the water pressure of the shower in hotel. We will bring it up to our management team as consideration for our yearly plans on the property upgrade. Please stay connected with us and we look forward to welcoming you again in the near future!
Best regards,
Jeremy Wong
Director of Sales & Marketing
Dear Anonymous
Thank you very much for your fantastic review. We really appreciate you sharing your uplifting comments and the team will be encouraged in their efforts when I share your review with them. Our team work hard to ensure all our guests' stay are as comfortable as possible and we are pleased that they were able to do so on this occasion. Please stay connected with us and we look forward to welcoming you again in the near future!
Best regards,
Jeremy Wong
Director of Sales & Marketing
Dear Anonymous ,
Thanks for your kind review. We really appreciate you sharing your comments on your experience following your recent stay at our hotel. They serve as a great source in our ongoing quest for continuous improvement. Please reach out to us for your future visits. Hope to welcome you again soon.
Best regards,
Jeremy Wong
Director of Sales & Marketing