4 人部屋 | ミニバー、セーフティボックス (室内)、デスク、WiFi (無料)
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アイレンホテルの口コミ

2.5 out of 5
アイレンホテル
283/33 Pham Ngu Lao Street, Pham Ngu Lao Ward, District 1, Ho Chi Minh City

口コミ

8.0

とても良い

評価 10 - 87 件の口コミ中 37 件が非常に良い" "
評価 8 - 87 件の口コミ中 29 件が良い" "
評価 6 - 87 件の口コミ中 9 件が普通" "
評価 4 - 87 件の口コミ中 6 件が不満" "
評価 2 - 87 件の口コミ中 6 件が非常に不満" "

8.4/10

清潔度

8.2/10

スタッフとサービス

5.0/10

設備とサービス

8.0/10

施設のコンディションと設備

6.4/10

環境への配慮

口コミ

6/10 (普通)

isao

良かった点 : 清潔度
部屋は広い方だけど深夜まで周りが騒がしいかった。
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

TAKAKO

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The stuff were very kindly. So we could enjoy our trip. We will recommend the hotel.
2023 年 10 月に 2 泊滞在
Ailen Hotelからの返信 (投稿日 : 2023 年 11 月 3 日)
We're delighted to hear that you had a pleasant stay and that the staff's kindness enhanced your trip. Thank you for your recommendation, and we look forward to welcoming you back in the future! If you have any suggestions or further feedback, feel free to share them with us. Your input is valuable in making future stays even more enjoyable.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 客室の快適度
到着したら部屋がいっぱいと言われ別のホテルを案内されました。ですのでこのホテルはわかりません。案内された所はうるさくて寝れませんでした。

4/10 (不満)

らら、東京

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
イメージと違った
入り口が、裏口にあり薄暗く見つけにくく大変でした… 部屋は虫が多く、トイレのプライバシーがなく友達と旅行をするにはちょっと気まづかったです。

4/10 (不満)

Jennifer、bradford

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Someone smoked in our room before us. Rooms were filthy. Other peoples shoes under the bed including a pack of cigarettes. Floors were filthy - turned our feet black. Room reeked of cigarettes.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Vikki

良かった点 : スタッフとサービス
This property is close to everything
2023 年 8 月に 11 泊滞在

2/10 (非常に不満)

Tyler

カップルで旅行
気になった点 : 清潔度、スタッフとサービス
They gave away our booked room before we got there, and had none left for us when we arrived. Doors locked and no one around so had to call in to find that out. Ended up stranded on the street. And was still charged for the room (have since received a full refund).
2023 年 2 月に 2 泊滞在
Ailen Garden Hotelからの返信 (投稿日 : 2023 年 3 月 8 日)
We apologize for the inconvenience you experienced when you arrived at the hotel and were unable to gain access to a room. We sincerely regret any stress or discomfort you experienced as a result and we are glad that we were able to provide you with a full refund. We value your feedback, and will use it as an opportunity to improve our services so that all our guests can have an enjoyable stay in future. Thank you again for choosing us as your temporary home away from home.

2/10 (非常に不満)

THERESA

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is located in the alley where car/taxi cannot get in. There is no staff in person for you to check in. The gate is locked and has a sign with phone number for you to call for check in. The staff is somewhere else. You have to call and they will asked you to wait for couple minutes for them to come to see you. For my case, they made me to wait for hour in the heat outside on the street and didn’t show up. I had to go to look for different hotel even though I had already paid at the booking. This hotel looks very suspicious and unsafe to stay.
Ailen Garden Hotelからの返信 (投稿日 : 2023 年 3 月 8 日)
We apologize for the inconvenience you experienced when trying to check in to the hotel. We take feedback like yours seriously and we are working to ensure that all guests have an enjoyable and stress-free experience when checking into our hotel. We value your feedback and are committed to providing a safe and comfortable stay for all our guests in future. Thank you for taking the time to share your experience with us.

6/10 (普通)

hayo

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Geht garnicht
Check in war erst nach 18 uhr An Rezeption war nie jemant zugegen Auf der Strasse vor dem Hotel nach der Tel.Nr.für die Rrzeptionistin gefragt Alles in allen nie wieder
2022 年 12 月に 1 泊滞在
Ailen Garden Hotelからの返信 (投稿日 : 2022 年 12 月 20 日)
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback.We are very sorry to hear that you didn't have a great experience with us – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

2/10 (非常に不満)

Mark

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rezeption war bei der Anreise und Abreise nicht besetzt . Zimmer waren um 14 Uhr noch nicht bezugsfertig, erst ab 17 Uhr und von der Rezeption war niemand erreichbar. Schlüssel haben wir bei der Abreise einfach auf den Tresen gelegt. Zustand der Zimmer, war von ordentlich bis eins katastrophal.
2022 年 12 月に 1 泊滞在
Ailen Garden Hotelからの返信 (投稿日 : 2022 年 12 月 14 日)
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback.We are very sorry to hear that you didn't have a great experience with us – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

2/10 (非常に不満)

Jimmy

2022 年 11 月に 4 泊滞在

6/10 (普通)

宿泊されたお客様

気になった点 : 客室の快適度
2018 年 11 月に 5 泊滞在

8/10 (良い)

Long My

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
hôtel grand confort , bon rapport qualité/prix
grande chambre au calme, confortable (en particulier plusieurs tablettes) matelas du lit un peu usagé sur les bords (on s'y enfonce en s'asseyant sur le bord du lit) la connexion wi fi est parfois interrompue aménagements aux standards européens
2018 年 7 月に 8 泊滞在

8/10 (良い)

Dobaba、San Francisco

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quiet place to stay!
Clean quiet place to stay in the backpacker area. Friendly staff. We would stay again.
2018 年 2 月に 2 泊滞在

8/10 (良い)

Rob、Canada

良かった点 : スタッフとサービス
Generally quiet alley location In busy area
Positive check in and orientation to hotel and local area by reception clerk. Staff polite and accommodating. Arrived at night and the front doors were being locked o prevent theft as ithe hotel is close to a walking street / bar area. Had a room on first flloor behind hotel desk, which resulted in some noise at night as the hotel also backs onto another alley. However, despite being only a few blocks from some noisy bars, most people in the alley try to keep the noise down between 11:00 and 07:00 to enable reasonable sleep. Despite some noise experienced due to first floor location and single glass windows, managed to sleep well. The hotel is quite central - only needed to walk 50-100 meters to find a reasonable restaurant. There are other small hotels in same alley. The best part is likley the location, as close to nightlife, but also a reasonable walk to other parts of the city.
2018 年 1 月に 4 泊滞在

10/10 (非常に良い)

Monica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfekt
Toppenställe, trevlig personal, rena och rymliga rum, superbra dusch, perfekt läge, bra frukost och underbart kaffe med fresh milk. Kommer gärna tillbaka
2018 年 1 月に 1 泊滞在

10/10 (非常に良い)

Christer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 12 月に 6 泊滞在

8/10 (良い)

jane、bc canada

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good location in district one
Got taxi from bus stn...use the green taxis or sign up for lift, taxis can be rip offs. The taxi will drop you off at the alley entrance. Down the alley are many hotels..this is about 100m in Great staff...no elevator. Room had small window but was clean with modern decor Staff provided maps and recommendations
2017 年 11 月に 3 泊滞在

10/10 (非常に良い)

thi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
good location,good staff, enjoy stay
2017 年 12 月に 4 泊滞在

10/10 (非常に良い)

Ha jin、Korea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
훌륭한 호텔과 직원들.
Great all.
2017 年 12 月に 5 泊滞在

8/10 (良い)

Stacey

良かった点 : スタッフとサービス、客室の快適度
Ok. Location good
Got there early and left bags, told check in at 1. Arrived at 2 and had to wait over half hour more...not impressed... apart from that was ok. Room could be better cleaned though...
2017 年 11 月に 2 泊滞在

8/10 (良い)

jo、sydney

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good for a short stay hotel
It was my first time to Ho Chi Minh City,if you are on a budget a backpacker or just need some where to sleep while in transition than this hotel is the perfect place to stay,but if your not a backpacker and not on a very low budget than i suggest you choose somewhere else like a hotel with pool resort and spa,The hotel staff were great very helpful, you could ask them any question and if they didn't know they would go out of their way to find out,Tips use GRAB UBER to get around it is the cheapest and safest way to get arround
2017 年 11 月に 3 泊滞在

10/10 (非常に良い)

Sally

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hidden gem
Perfect location, close to Bui Vien Street but not disturbed by the noise. Easy to find our way around the city from the hotel & pop back whenever we needed a rest. Ms Mimi is very kind & helpful. As were all the staff. We extended our stay by one night so that my son could join us & freshen up for our onward flight to Hanoi. The only down side was the breakfast which was a limited choice & could have been more. For a cheap hotel in the back packers area it served us well & we would stay there again.
2017 年 10 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 7 月に 3 泊滞在

10/10 (非常に良い)

Jerome、Frankfurt, DE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sehr freundlicher und guter Service. Mitten im Backpacker viertel. Tolles Hotel um auchTouren günstig und in guter Qualität in ganz Vietnam durchzuführen.

8/10 (良い)

Ted、한국

良かった点 : 清潔度、スタッフとサービス、客室の快適度
깨끗하고 친절한 직원들.
근데 E/V 없어서 힘들지만 가격과 방상태는 양호합니다. 참고로 저는5층에 묵었는데 힘들었습니다. 2층은 조리도가능하게 콘도식으로되어 있네요.

8/10 (良い)

Sharia、Azerbaijan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly staff close to night life
The rooms were clean. No elevator, so I had to climb 5 stories, but I had o problem with that. Staff very helpful and friendly. Close to nightlife, and close enough to Bin Tanh Market - about 15 minutes walk. Quiet at night even though close to action (2 minutes). Rented a motorbike from the Hotel for reasonable price - $8/day. Overall I was satisfied with my stay considering that it was cheap in price but had everything I needed.

10/10 (非常に良い)

Riki "Uncle"、Auckland, New Zealand

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff behind the desk were friendly and helpful
Awesome stay, would stay again Enjoyed a good stay

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel and Location
Super friendly staff, incredibly helpful. Rooms were very clean and comfortable. It's a short walk to Ben Thanh market, palace and war crimes museum. There was a pop up market, mostly food right out side when we stayed (a sunday). It's a row behind the main street so less traffic noise too.

8/10 (良い)

Rebecca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

Long My

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
hôtel bien placé, bon rapport qualité/prix
je suis déjà allé plusieurs fois dans cet hôtel moderne et propre, personnel accueillant

10/10 (非常に良い)

Long My

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
hôtel bien placé et au calme
personnel accueillant et serviable, bon point de départ pour des visites dans la région

10/10 (非常に良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
1 night in HomChi Minh
The staff here are incredible, so warm and welcoming. We only stayed 1 night and they helped us book a tour to the Cu Chi tunnels outside the city straight away. Also had good recommendations for breakfast and dinner places. Hotel location is great, behind the backpacker area, but on a side street so very quiet. Only negative for me is wifi cut in and out so was a little unreliable but wasn't a huge deal. They also helped book us a taxi to the airport the next evening. Would definitely stay again.

10/10 (非常に良い)

Andreas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sauberes Zimmer, zentrale Lage
Für den Preis echt OK. Es gab zwar keinen Lift im Ailen 2, aber das Zimmer war neu eingerichtet und sehr sauber. Das Personal war ausgesprochen freundlich. Das Hotel ist in einer ruhigen Seitenstraße mitten im quirligen Backpackerviertel.

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing hotel, amazing staff, amazing location
It was amazing, the staff were so nice and helpful and the customer service was the best in all of Vietnam. The room was clean and the air con worked great and there was always hot water. The location is the best, you walk outside and you are right in the middle of everything. You can't get a better place than this for the price, absolutely amazing.

6/10 (普通)

Virve

良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Vaatimaton siisti hotelli
Ystävällinen ja palvelualtis henkilökunta.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very nice spot- if not overbooked.
Once I was put into the right room that I had booked, the Ailen Garden Hotel was really lovely. The bed is very comfortable. The room is fairly newly remodeled. The bathroom is great. They had trouble when I arrived because my room wasn't available, so they put me in another one of the hotels several doors down. It was not nearly as nice. Luckily the next night they were able to get me into the right room. I had splurged on this hotel in order to have a nice place to get some work done, therefore the disappointment when I was placed into a less nice space. Again once I was in the correct room it was lovely and so were the staff. The street is a quieter one in the heart of the mad tourist district. I found the noise level fine for sleeping and I'm generally a light sleeper. All the best on your trip to HCMC.

8/10 (良い)

Julien、Geneva

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice staff and central location
Hotel staff is very nice, beds are comfortable (not too hard) and good value for money overall. However, windows are anything but sound-proof, we hear everything outside. Fortunately, the street is relatively calm. Good that the staff helps with luggage as there is no lift and stairs are very narrow. No breakfast or kitchen but plenty of opportunities outside.

10/10 (非常に良い)

Maciej

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Dogodnie położony i czysty hotel.
Bardzo dobra lokalizacja, wszystkie najlepsze atrakcje w odległości 15 minut na piechotę. Rewelacyjna obsługa. Polecam.

8/10 (良い)

Lauren

良かった点 : 清潔度、客室の快適度

4/10 (不満)

Fong Fai

良かった点 : スタッフとサービス
気になった点 : 清潔度
Everything is good but childcare hotel
Everything is good, allow keep laugague, room big enought, got safety box, shower glass, windows, free wifi, free water, no lift but staff help to bring up and down etc. But this hotel owners staying 3 family with 6 kids here, 7.30am to 8.30am kids will give you morning call and 4pm to 10.30pm, you will never have peaceful time to rest. This this childcare hotel.

10/10 (非常に良い)

Negin、Perth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good hotel
Hotel was good, nice and clean, good location.

8/10 (良い)

Joseph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Decent hotel in good location.
Nice, hotel. Clean, no fuss. Staff very friendly.

8/10 (良い)

olivee 、London

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nothing wrong with the hotel.
My wife and me book 4 nights for a double room (bed) but instead we been given a twin. Thats the only complain. Staff hotel are quite polite and willing to help. Owners are always around and willing to assist you with anything. Quite close of night life (if it's all you wonder about).! We haven't had any noise at night because we had room in 4rd floor. For price paid, in comparation of another hotels (price-quality), if we back to HCM, ill book it again!

6/10 (普通)

Shaun

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Nice property for the money, terrible service
The room was modern looking with a few corners cut. However the front desk service was not very good. We arrived in the morning and to check in early they demand we pay for a half day. We checked in early in other hotels throughout the country with no problem at all. The laundry service was awful. They told us if we dropped off our clothes in the morning it would be ready in the evening. We asked about our clothes at 730pm and were told they should be ready soon. By midnight we found out the clothes were soaking wet and we needed to pack and check out early the next day. They blamed the rain so they obviously hung our clothes out but never took them out of the rain. They also made you take your shoes off at the front door of the hotel. I would understand that in a guesthouse but not a hotel. If you don't need to interact with the staff it would be a fine stay but if you need anything from them it will be a nightmare.

10/10 (非常に良い)

Ryan、Lancashire

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Can't ask for much more
Friendliest staff we have ever experienced from any hotel, make you feel welcome everytime they see you asking if everything is ok etc. Can't ask for a better location in the middle of everything from markets to the main streets. The price for what we got was amazing, they planned all our trips and buses for us and booked our bus for our next hotel without us even having to ask! Ever want to go Saigon this is the place you have to stay, definitely coming back!

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent management and location
We loved this for a 3 night stay in Saigon. Clean and comfortable. Great food just out the door.

8/10 (良い)

Jay Park、Seoul

良かった点 : 清潔度、スタッフとサービス
Good location and cheap
It was satisfied staying. Very near to the center of Saigon and cheaper than I expected. However, I felt smelly in my room. but my friend room was nothing. Anyway, I liked this place and I will visit again later.

10/10 (非常に良い)

Garry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fijn hotel
Prima hotel, perfecte prijs/kwaliteit verhouding. Heerlijk geslapen