Dear Naohiro Thank you for your positive review! We look forward to welcoming you back soon. RegardsThe Hotel Management

Dear Sawado,Thank you for choosing to stay with us and for your kind review! We're thrilled that you and your family had a wonderful experience at our hotel.Your appreciation means a lot to us, and we're grateful for the opportunity to have served you and your family. Thank you for choosing our hotel, and we hope to welcome you back in the future for another exceptional experience.Warm regards,The Hotel Management

Dear Masakazu Thank you for your review. We're glad that you were satisfied with the room. Event though the hotel is 20 minutes away by car from the Old Quarters but it takes only 5-10 minutes to reach popular attractions like Tran Quoc Pagoda, Quan Thanh Temple, Ho Chi Minh Mausoleum and Temple of Literature. We hope that you'll make time to visit these destinations the next time you stay with us! We look forward to welcoming you back soon. The Hotel Management.

Dear valued Guest,Thank you for taking your time to share with us your experience at Sheraton Hanoi Hotel.We really appreciate your sincere feedback and look forward to welcoming you again!

Dear Mr./Ms. Taku,We are truly impressed to know that you had an enjoyable and memorable experience with Sheraton Hanoi Hotel.At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure.We will pass your great compliment to the Team. It would definitely make their days!I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future.Warm regards,Marketing & Communications Team

直木様シェラトン ハノイ ホテルでのご滞在を共有していただき、ありがとうございます。 私たちのサービスの期待に応えられなかったと聞いて申し訳ありません。シェラトン ハノイ ホテルでは、すべてのお客様に高品質の製品と最高のサービスを提供するため、改善を最高に目指しています。ご指摘いただきましたご指摘を真摯に受け止め、サービス向上に努めてまいりますので、何卒ご了承くださいますようお願い申し上げます。もう一度、お客さまの表明した失望を心からお詫びし、私たちのホテルに再びお迎えできることを楽しみにしています。敬具、マーケティング & コミュニケーション チーム。----Dear Mr Naoki,Thank you for taking your time to share with us your stay at Sheraton Hanoi Hotel. We are sorry to hear that our service was not up to your expectation.At Sheraton Hanoi Hotel, we are always aiming for improvements in providing high quality products and top service to all of our customers.Please be assured that we fully appreciate the points you have raised to the Reception team and we will take serious to enhance our services. We would, once again, like to offer our sincere apology for the disappointment you have expressed and look forward to welcoming you back to our hotel.Warm regards,Marketing & Communications Team.

Dear Mr./Ms. はじめ、シェラトン ハノイ ホテルで楽しく思い出に残る体験をしていただけたことを大変うれしく思います。シェラトン ハノイでは、すべてのお客様に高品質の製品と一流のサービスをお届けすることに尽力しています。 ホテルは西湖のすぐそばに位置し、ビジネスやレジャーでの滞在に静けさをもたらします。お褒めの言葉をチームに伝えます。 あなたの旅がこの美しいハノイの街に再びつながることを願っています。今後ともよろしくお願いいたします。敬具、マーケティング & コミュニケーション チーム

Dear SHOICHI, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear Hiroko, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear T, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear Hiroshi, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future.

Dear Hosokawa, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future. Sincerely yours.

Dear valued guest, thank you very much for staying with us. We appreciate your feedback.

Dear パパさん, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed our buffet at Oven D'or Restaurant. We look forward to welcoming you back in the future. Sincerely yours

Dear パパさん, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future. Sincerely yours

Dear valued guest, thank you for taking the time to share your experience at Sheraton Hanoi. I will share your comments with our team to ensure other guests are not subjected to similar inconveniences. We look forward to welcoming you back in the future. Sincerely yours

Dear Tomomi, thank you very much for staying with us. We appreciate your feedback.

Dear valued guest, thank you very much for choosing Sheraton Hanoi Hotel and for your time reviewing us. We are glad that you enjoyed your stay. We look forward to welcoming you back in the future. Sincerely yours.

Thank you very much for choosing Sheraton Hanoi Hotel. We appreciate your feedback.

Thank you very much for choosing Sheraton Hanoi Hotel. We appreciate your feedback.

Thank you very much for choosing Sheraton Hanoi Hotel. We appreciate your feedback.

Thank you very much for choosing Sheraton Hanoi Hotel. We appreciate your feedback.

Thank you very much for choosing Sheraton Hanoi Hotel. We appreciate your feedback.

Thank you very much for choosing Sheraton Hanoi Hotel. We appreciate your feedback.

この度はシェラトンハノイにご宿泊賜り誠に有難うございました。快適にお過ごしになっていただけたと伺え、大変嬉しいことと存じております。またのお越しを従業員一同お待ち申し上げております。

Dear valued guest, we’re sorry you were unhappy - Please kindly let us know in details about your experience so we can rectify the issue if there is any. Thank you very much for letting us know.

Dear valued guest, thank you very much for choosing Sheraton Hanoi Hotel. We appreciate your feedback.

この度はシェラトンハノイにご宿泊賜り誠に有難うございました。快適にお過ごしになっていただけたと伺え、大変嬉しいことと存じております。またのお越しを従業員一同お待ち申し上げております。

Dear valued guest, thank you for choosing Sheraton Hanoi Hotel. We appreciate your feedback.

Dear valued guest, thank you very much for choosing Sheraton Hanoi Hotel. We appreciate your feedback.

この度は弊ホテルへ足をお運びいただき誠に有難うございました。またお褒めの言葉を頂戴し誠に光栄でございます。今後とも変わらぬお引き立てのほどよろしくお願い申し上げます。

この度は弊ホテルへ足をお運びいただき誠に有難うございました。またお褒めの言葉を頂戴し誠に光栄でございます。今後とも変わらぬお引き立てのほどよろしくお願い申し上げます。

Please accept my sincere apology for the inconveniences you experienced during your stay. Your experience is contrary to the high level of service we strive to maintain, and of which you have every right to expect at Sheraton Hanoi Hotel. Rest assured that we have shared your feedback with our hotel management team for improvement. We are looking forward to your future visit to our hotel.

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

この度は弊シェラトンハノイにご宿泊賜り誠に有難うございました。 また、施設面に関して貴重なご意見を頂戴し、有難うございます。今後の改善点とさせていただければと存じます。ハノイへお越しの際には、また是非、弊ホテルをご利用くださいませ。 この度は有難うございました。

tetsuya様, この度は弊ホテルへ足をお運びいただき誠に有難うございました。またお褒めの言葉を頂戴し誠に光栄でございます。今後とも変わらぬお引き立てのほどよろしくお願い申し上げます。

この度はシェラトンハノイにご宿泊賜り誠に有難うございました。貴重なお時間を割き、お褒めのことばをくださったことに重ねて御礼申し上げます。またのお越しを従業員一同お待ち申し上げております。

Thanks for staying with us. We appreciate your review!

KOHEI 様, この度は弊シェラトンハノイにご宿泊賜り誠に有難うございました。先ずは、ご滞在中のご不便に対しまして、心よりお詫び申し上げます。申し訳御座いませんでした。今回いただきましたコメントを基に、サービス向上に努めさせていただきます。 貴重なご意見を頂戴致しまして、誠に有難うございました。

この度は弊ホテルにご宿泊を承り誠に有難うございました。多くのお褒めのお言葉を頂戴し誠に幸甚に存じます。またのご利用をスタッフ一同お待ち申し上げております。

dolce様 この度はシェラトンハノイへご宿泊賜り誠に有難うございました。お褒めの言葉を承り誠に有難うございます。弊ホテルにおきましてはサービス面や施設、御食事まで常にお客様に選ばれ続けられますよう日々努力を重ねております。またハノイにお越しの際には、是非弊ホテルをご利用いただきますよう従業員一同お待ち申し上げております。

シェラトンホテルを何年も変わらぬお引き立てのほど誠にありがとうございます。次回ハノイにお越しになる機会がございましたら、是非またシェラトンハノイにご宿泊ください。