Outdoor pool, pool umbrellas, sun loungers

Reviews of White Swan Hotel

5 out of 5
White Swan Hotel
No.1, Shamian South Street, Guangzhou, Guangdong

Reviews

9.2

Wonderful

Rating 10 - Excellent. 494 out of 741 reviews" "
Rating 8 - Good. 194 out of 741 reviews" "
Rating 6 - Okay. 35 out of 741 reviews" "
Rating 4 - Poor. 10 out of 741 reviews" "
Rating 2 - Terrible. 8 out of 741 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wan Yun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and the food is good.
Stayed 1 night in Mar 2024

10/10 Excellent

Wan Yun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and nice view.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Staffs are friendly and professional. They changed our room right away after we reported the air-con was broken.
Stayed 5 nights in Mar 2024

10/10 Excellent

Maggie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels my partner and I stayed at. So comfortable and luxurious.
Stayed 9 nights in Feb 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely return in the future
Stayed 5 nights in Feb 2024

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
这家酒店入住体验很棒
Stayed 2 nights in Jan 2024
Response from White Swan Hotel on Jan 10, 2024
尊敬的客人,非常感谢您的赞赏!白天鹅宾馆地理位置得天独厚,置身于充满历史色彩的沙面,独揽白鹅潭优雅而从容的江岸线。在四十年的历史沉淀下,白天鹅宾馆生生不息,历久弥新,仿佛白鹅潭江畔上一颗经典璀璨的明珠。您的满意就是我们的追求,期待您的再次光临,祝您生活愉快。白天鹅宾馆

10/10 Excellent

james, dover

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from White Swan Hotel on Dec 30, 2023
Dear guests, thank you for choosing to stay at the White Swan Hotel and give us a favourable review. I'm glad to be with you for a good time. The White Swan Hotel is located on a historic Sha Mian island surrounded by green trees, and the atmosphere of quietness avoids the noise of the downtown. I sincerely look forward to your next visit. White Swan Hotel

10/10 Excellent

YI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from White Swan Hotel on Dec 29, 2023
Dear guest, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. White Swan Hotel

10/10 Excellent

Ivy

Stayed 10 nights in Dec 2023
Response from White Swan Hotel on Dec 21, 2023
Dear guest, We sincerely appreciate your positive feedback and are delighted to learn that you had a wonderful experience during your stay at the White Swan Hotel. Your satisfaction is of utmost importance to us. When you plan your next visit to Guangzhou, we would be absolutely delighted to have the opportunity to welcome you back. Thank you once again for your kind words, and we eagerly anticipate your return. White Swan Hotel

10/10 Excellent

Rosita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is renowned and we particularly enjoyed the two Michelin-star restaurants.
Stayed 1 night in Dec 2023
Response from White Swan Hotel on Dec 15, 2023
Dear guest, We sincerely appreciate your positive feedback and are delighted to learn that you had a wonderful experience during your stay at the White Swan Hotel. Your satisfaction is of utmost importance to us. When you plan your next visit to Guangzhou, we would be absolutely delighted to have the opportunity to welcome you back. Thank you once again for your kind words, and we eagerly anticipate your return. White Swan Hotel

10/10 Excellent

Leung C

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from White Swan Hotel on Dec 12, 2023
Dear guests, thank you for choosing to stay at the White Swan Hotel and give us a favourable review. I'm glad to be with you for a good time. The White Swan Hotel is located on a historic Sha Mian island surrounded by green trees, and the atmosphere of quietness avoids the noise of the downtown. I sincerely look forward to your next visit. White Swan Hotel

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from White Swan Hotel on Dec 12, 2023
Dear guests, thank you for choosing to stay at the White Swan Hotel and give us a favourable review. I'm glad to be with you for a good time. The White Swan Hotel is located on a historic Sha Mian island surrounded by green trees, and the atmosphere of quietness avoids the noise of the downtown. I sincerely look forward to your next visit. White Swan Hotel

8/10 Good

Corry

Stayed 2 nights in Nov 2023
Response from White Swan Hotel on Dec 21, 2023
Dear guests, thank you for choosing to stay at the White Swan Hotel and give us a favourable review. I'm glad to be with you for a good time. The White Swan Hotel is located on a historic Sha Mian island surrounded by green trees, and the atmosphere of quietness avoids the noise of the downtown. I sincerely look forward to your next visit. White Swan Hotel

8/10 Good

Tin Wai

Liked: Cleanliness, staff & service, property conditions & facilities
We have a very pleasant stay in this hotel for days
Stayed 3 nights in Nov 2023
Response from White Swan Hotel on Nov 22, 2023
Dear guests, thank you for choosing to stay at the White Swan Hotel and give us a favourable review. I'm glad to be with you for a good time. The White Swan Hotel is located on a historic Sha Mian island surrounded by green trees, and the atmosphere of quietness avoids the noise of the downtown. I sincerely look forward to your next visit. White Swan Hotel

10/10 Excellent

Suping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from White Swan Hotel on Nov 22, 2023
Dear guest, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. White Swan Hotel

10/10 Excellent

Alberto

Stayed 4 nights in Nov 2023
Response from White Swan Hotel on Dec 12, 2023
Dear guests, thank you for choosing to stay at the White Swan Hotel and give us a favourable review. I'm glad to be with you for a good time. The White Swan Hotel is located on a historic Sha Mian island surrounded by green trees, and the atmosphere of quietness avoids the noise of the downtown. I sincerely look forward to your next visit. White Swan Hotel

10/10 Excellent

Jiansheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view
Stayed 2 nights in Oct 2023
Response from White Swan Hotel on Oct 30, 2023
Dear guests, thank you for choosing to stay at the White Swan Hotel and give us a favourable review. I'm glad to be with you for a good time. The White Swan Hotel is located on a historic Sha Mian island surrounded by green trees, and the atmosphere of quietness avoids the noise of the downtown. I sincerely look forward to your next visit. White Swan Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 5 nights in Oct 2023
Response from White Swan Hotel on Oct 30, 2023
Dear guest, We sincerely appreciate your positive feedback and are delighted to learn that you had a wonderful experience during your stay at the White Swan Hotel. Your satisfaction is of utmost importance to us. When you plan your next visit to Guangzhou, we would be absolutely delighted to have the opportunity to welcome you back. Thank you once again for your kind words, and we eagerly anticipate your return. White Swan Hotel

10/10 Excellent

Lawrence, Mississauga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an excellent hotel and facilities it offered. the only concerned I had was the food and beverages services. staff should be more attentive and better knowledge of their products. the services didn’t match the hotel rating
Stayed 1 night in Oct 2023
Response from White Swan Hotel on Oct 23, 2023
Thank you for taking time to share your recent experience with us. We are sorry to hear that our service was not up to your expectations. We will take action to strengthen our training for improving the service skill and product knowledge. Thanks for your comment again and we looks forward to welcoming you again in the future.

10/10 Excellent

Wan Yun

Stayed 4 nights in Oct 2023
Response from White Swan Hotel on Nov 10, 2023
尊敬的客人,非常感谢您惠临白天鹅宾馆。我馆融合了城市历史情怀沉淀的同时,也一直致力于以传承和创新的精神。非常期待能有机会为您的下次旅程增添更多美妙时光,祝您生活愉快!白天鹅宾馆

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from White Swan Hotel on Oct 22, 2023
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hotel

8/10 Good

Lawrence, Mississauga

Stayed 2 nights in Oct 2023
Response from White Swan Hotel on Nov 8, 2023
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hote

10/10 Excellent

Kim Pong ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from White Swan Hotel on Oct 22, 2023
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hotel

8/10 Good

Mei Leng

Stayed 5 nights in Sep 2023
Response from White Swan Hotel on Oct 11, 2023
尊敬的客人,感谢您入住白天鹅宾馆。您的满意是对白天鹅最大的肯定与支持,馆内的员工都致力于为每一宾客打造真挚温暖的服务,希望为宾客带来宾至如归的体验和美好的回忆。期待您的下次惠顾,祝您生活愉快!白天鹅宾馆

8/10 Good

Iman

Stayed 1 night in Sep 2023
Response from White Swan Hotel on Oct 11, 2023
尊敬的客人,感谢您入住白天鹅宾馆。作为一家历史底蕴浓厚的五星级酒店,我们格外关注客人的舒适度及满意度,日后定将再接再厉,为每一位宾客带去最优质的居停体验。真诚地期待您的再次惠临。祝您生活愉快!白天鹅宾馆

6/10 Okay

Fiona

Stayed 2 nights in Aug 2023
Response from White Swan Hotel on Oct 11, 2023
尊敬的客人,感谢您入住白天鹅宾馆。我馆前倚浓厚历史的沙面岛,背靠景色宜人的珠江,地理位置得天独厚,居停于此宾客可尽享从容闲雅的品致生活。您的享受,即是鹅仔最大的心愿。我们脚踏实地、温暖如初的服务初心从未改变,我们会在这里等您再次回来!祝您生活愉快白天鹅宾馆

10/10 Excellent

WAYNE

Traveled with family
Liked: Amenities
Good service with excellent location of walking area around Shamian district. Little crowed since summer vacation season.
Stayed 1 night in Aug 2023
Response from Lin on Aug 17, 2023
Dear guest, We sincerely appreciate your positive feedback and are delighted to learn that you had a wonderful experience during your stay at the White Swan Hotel. Your satisfaction is of utmost importance to us. When you plan your next visit to Guangzhou, we would be absolutely delighted to have the opportunity to welcome you back. Thank you once again for your kind words, and we eagerly anticipate your return. White Swan Hotel

10/10 Excellent

Sin Yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and comfortable to live in. The deluxe rooms were nice and had a huge bathroom. The views were also fantastic. In terms of living conditions, cleanliness, and hotel staff I have no complaints. The only thing is that it is not a very convenient location as there are limited dining options and the food within the hotel is very pricey. The closest train station is at least 10 minutes away making it harder to go to other areas.
Stayed 4 nights in Jul 2023
Response from lin on Aug 17, 2023
Dear guest, we sincerely appreciate your visit to the White Swan Hotel and your generous support for our establishment. we are delighted that you had a satisfactory parking experience, and we eagerly await the privilege of serving you again during your next visit. Warm regards. White Swan Hotel

10/10 Excellent

Jing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort exceeded our already high expectations with its beautiful and calming lobby, kind and attentive staff, and wonderful facilities. We tried most of the restaurants (Jade River, Flavors of China, Hongtu Hall, and the Deli shop) and they were all wonderful. The internet connection was very fast and supports international usage. The location is also amazing because it's near very high quality restaurants along the historic streets and its very convenient to walk to cafes or the mall nearby.
Stayed 1 night in Jun 2023
Response from White Swan Hotel on Jul 12, 2023
Dear guest, thank you for choosing the White Swan Hotel and taking time to give us a feedback of your experience here. We are so happy to share your positive comments, thank you once again for your valuable comments and we look forward to welcome you again at another occasion as our esteemed guest. White Swan Hotel

6/10 Okay

Wan Yun

Traveled with partner
Don’t feel like staying at the hotel. Very crowded in the lobby
Stayed 6 nights in Jun 2023
Response from White Swan Hotel on Jun 18, 2023
Dear guest, thank you for sharing your recent experience with us at the White Swan. We have been committed to providing the best experience for our guests. We will strengthen inspection to build a comfortable environment for guests. Thank you for choosing to stay with the White Swan Hotel and looking forward to welcoming you back as our valued guest some other time in future. White Swan Hotel

10/10 Excellent

Kerry

Stayed 2 nights in May 2023
Response from White Swan Hotel on Jun 14, 2023
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hotel

10/10 Excellent

HAIDONG

Stayed 1 night in May 2023
Response from White Swan Hotel on May 25, 2023
Dear guest, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. White Swan Hotel

10/10 Excellent

Quang

Stayed 3 nights in May 2023
Response from White Swan Hotel on May 25, 2023
Dear guest, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. White Swan Hotel

10/10 Excellent

Eddie

Stayed 4 nights in Apr 2023
Response from White Swan Hotel on May 5, 2023
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hote

10/10 Excellent

David, Auckland

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We can go to Canton Fair by Ferry with breakfast!
Stayed 5 nights in Apr 2023
Response from White Swan Hotel on May 3, 2023
Dear guest, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. White Swan Hotel

8/10 Good

Jane, Honolulu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staffs are friendly.
Stayed 3 nights in Apr 2023
Response from White Swan Hotel on Apr 28, 2023
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hotel

8/10 Good

bowen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Renovation needed
Stayed 2 nights in Mar 2023
Response from White Swan Hotel on Nov 7, 2023
Dear guest, thank you for taking time to share your recent experience at our hotel. We have already shared your advice to relevant department, they will for further improvement. Thank you once again for sharing your experience and we look forward to your next visit. White Swan Hote

10/10 Excellent

Xiayu, Shanghai

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, away from the busy downtown CBD district. Rooms were modern and clean. I would definitely recommend taking an evening stroll around the neighborhood along the riverside and through the colonial villas.
Stayed 1 night in Aug 2020
Response from White Swan Hotel on Aug 10, 2020
Dear guest, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. White Swan Hotel

4/10 Poor

XIAOYU

Stayed 1 night in Jul 2020
Response from White Swan Hotel on Aug 6, 2020
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hotel

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I stayed there 20 years ago and remember the buffet being superb. This time, the food was terrible and cost $200 for 2 people. The worst and most disappointing experience. Because of that, I will never go back. Also, very overrun with local tourists so too busy in the lobby and common areas. Couldn’t take a picture at the iconic waterfall because of this. If the White Swan wants to keep it’s high rating, they should limit traffic to paying guests.
Stayed 4 nights in Dec 2019
Response from White Swan Hotel on Jan 6, 2020
Dear guest, thank you for taking time to share your recent experience at our hotel. We are sorry for your disappointment with buffet. We have already shared this matter to relevant department, and they will consider it for further improvement. It is true that especially during weekend and holidays, our hotel is extremely popular with tourists as it holds a truly special place in their heart. We are putting every effort to control the guests flow and to provide an enjoyable environment for our guest. We look forward to welcome you again at another occasion as our esteemed guest. White Swan Hotel

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mz. Judy L
All the services were wonderful and we are looking forward going back! We stayed there for weeks since 2016.
Stayed 6 nights in Nov 2019
Response from White Swan Hotel on Jan 4, 2020
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hotel

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from White Swan Hotel on Jan 4, 2020
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Very good, clean, nice staff, convenient, this is my
Stayed 1 night in Dec 2019
Response from White Swan Hotel on Dec 30, 2019
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hotel

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Dec 2019
Response from White Swan Hotel on Dec 29, 2019
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent hotel. Great rooms and amenities. Great location.
Stayed 3 nights in Dec 2019
Response from White Swan Hotel on Dec 27, 2019
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Beautiful Hotel
Great view and service. The room facilities are in good condition and high-tech. We found a bit difficult to figure out which switch controls which lights. Need a better illustration. The breakfast is expensive for hotel guests.
Stayed 1 night in Dec 2019
Response from White Swan Hotel on Dec 25, 2019
Dear guest, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. White Swan Hotel

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel overall!
Stayed 4 nights in Dec 2019
Response from White Swan Hotel on Dec 22, 2019
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hotel

8/10 Good

Joan

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location
I love the location of this hotel. Its looking great after the major renovation a couple of years ago.
Stayed 2 nights in Dec 2019
Response from White Swan Hotel on Dec 17, 2019
Dear guest, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. White Swan Hotel

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful service and staff, will definitely come again.
Stayed 3 nights in Dec 2019
Response from White Swan Hotel on Dec 11, 2019
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hotel

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and staff are very friendly. I am glad they have maintain their standard.
Stayed 1 night in Dec 2019
Response from White Swan Hotel on Dec 8, 2019
Dear guest, thank you for your visit and we look forward to welcoming you again at another opportunity. White Swan Hotel