Hafa Adai Kentaroh, Thank you for taking the time to showing your thoughts about your recent stay at The Westin Resort Guam with great number of score. Hope we could have you again in near future to provide you more enjoyable stay.

Dear Sachiko-san,We appreciate you for taking the time to show your opinion with us. We will try our best to offer the better service next time if you allow us to have next chance when you come back to Guam. Thank you.

Hi Yukiko, Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!

Dear Yuji,We're truly pleased to know that your stay with us met your expectations. We look forward to welcoming you back in the near future for another exceptional experience.

Dear Takahiro-samaWe are sincerely sorry to hear about your recent experience at our property, and we appreciate you taking the time share your concerns. Your feedback is crucial to us, and we deeply regret that we failed to meet your expectation with our facilities.We understand the significance of providing a comfortable and enjoyable stay, and it's disheartening to learn that we fell short in these aspects during your visit. Please accept our sincere apologies for any inconvenience you may have experienced.We value your patronage and would like the opportunity to regain your trust. Once again, we apologize for the negative impression left by your recent stay. We assure that we are taking immediate steps to improve our services and accommodations. Thank you.

Dear Guest, Tomo-samaWe appreciate you for taking the time to show your recent experience with us and want to sincerely apologize for any inconvenience you may have experienced during your last visit to our hotel.Our team is committed to addressing this issue promptly and making necessary improvements to prevent similar occurrences in the future.Hope to have the opportunity to welcome you back for a more positive experience in the future.

Dear Kitamura,Thank you for taking the time to share your review and would appreciate the opportunity to speak with you directly regarding your stay. Please contact our team at marketing@westinguam.com.

Dear Anonymous,Thank you for taking the time to share your valuable feedback with us. We regret to hear about the inconvenience you experienced during your check-in process. We sincerely apologize that we fell short in providing you with an effortless and personalized experience.

りく様、 早くコロナウィルスの状況が好転してりく様を再びお迎えできる日を心よりお待ち申し上げます。