屋内プール

ダブルツリー バイ ヒルトン グラスゴー ウェスターウッド スパ & ゴルフ リゾートの口コミ

4 out of 5

口コミ

8.4

とても良い

評価 10 - 761 件の口コミ中 338 件が非常に良い" "
評価 8 - 761 件の口コミ中 275 件が良い" "
評価 6 - 761 件の口コミ中 83 件が普通" "
評価 4 - 761 件の口コミ中 39 件が不満" "
評価 2 - 761 件の口コミ中 26 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 1 泊滞在
Westerwood Teamからの返信 (投稿日 : 2021 年 8 月 24 日)
Dear Guest, Thanks for taking the time to post a review Kind regards

10/10 (非常に良い)

Alison

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

8/10 (良い)

Gareth

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good gym, bar food was ok. Nice room.
2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Gareth,Many thanks for leaving a a lovely review about your recent stay with us at DoubleTree Westerwood. In particular your kind words about our rooms and leisure facilities.We thank you for your patronage and can't wait to welcome you back again in the near future.

10/10 (非常に良い)

Samuel

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really enjoyed my stay
2024 年 1 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Samuel,Many thanks for taking the time to leave a fabulous review of your recent stay with us at DoubleTree Glasgow Westerwood.We are so happy to hear that you enjoyed your stay and can't wait to welcome you back again in the near future.

8/10 (良い)

AFOLABI

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good property and environment. More attention to cleaning of the room
2023 年 12 月に 2 泊滞在
Connieからの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you so much for taking the time to leave a review! We are delighted to hear that you enjoyed your stay and we really appreciated your feedback, particularly in relation to cleanliness, we will take this on board. We hope to welcome you back again in future.

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Friendly/Helpful Staff
2023 年 12 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear James,Thank you for your review and comments on our team, I hope we can welcome you back to the Westerwood in the near future. Kind Regards,Dean McDonnellOperations Manager

10/10 (非常に良い)

Wing Ka

2023 年 12 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Wing Ka,Thank you for your review. I hope we can welcome you back to the Westerwood in the near future. Kind Regards,Dean McDonnellOperations Manager

10/10 (非常に良い)

Fraser

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic offer via tesco and Hotel.com
So delighted with our stay and especially delighted that we got such a fantastic deal with Hotel.com and using our tesco clubcard points. The bed was so comfortable and complete blackout curtains meant we had an amazing sleep. The food was fantastic. Will definitely be back.
2023 年 12 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Fraser,Thank you for your fantastic review, I am delighted to read you enjoyed your stay with us and hope we can welcome you back to the Westerwood in the near future. Kind Regards,Dean McDonnellOperations Manager

8/10 (良い)

Richard

2023 年 11 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Richard,Thank you for your review - I hope we can welcome you back to the Westerwood in the near future. Kind Regards,Dean McDonnellOperations Manager

10/10 (非常に良い)

Hazel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good location and friendly staff. quiet rooms and good dining and breakfast.
2023 年 11 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Hazel,Thank you for taking the time to review our property. I am delighted to read you enjoyed your stay while visiting the Westerwood and I hope we can welcome you back to the hotel in the future. Kind Regards,Dean McDonnellOperations Manager

4/10 (不満)

Geoff

2023 年 11 月に 1 泊滞在
Connieからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you kindly for taking the time to leave a rating of your recent stay. We are sorry to hear that you did not have the most positive experience at the hotel and would really like to know how we could've made this better for you. Your feedback is appreciated and we hope to welcome you back again in future.

10/10 (非常に良い)

Fleming

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
Connieからの返信 (投稿日 : 2023 年 11 月 9 日)
Thank you so much for leaving a review! We are delighted to hear that you enjoyed your stay and look forward to welcoming you back again in future

10/10 (非常に良い)

Graeme

2023 年 11 月に 1 泊滞在
Connieからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you so much for your fantastic feedback! We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back again in future.

10/10 (非常に良い)

David

2023 年 11 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear David,Thank you for your fantastic review of our property - I hope we can welcome you back in the near future to the Westerwood.

2/10 (非常に不満)

Aimee

2023 年 10 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Aimee,I'm sorry you didn't enjoy your stay with us - should you wish to discuss further please contact the hotel direct.

8/10 (良い)

Helen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location for visiting Glasgow and Edinburgh via nearby train stations. Some good eating places in Cumberland.
2023 年 10 月に 5 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Helen,Thank you for taking the time to review our property - I am happy you enjoyed your stay with us and hope we can welcome you back to the Westerwood in the near future. Kind Regards,Dean McDonnellOperations Manager

10/10 (非常に良い)

Mariam

2023 年 10 月に 1 泊滞在
Connieからの返信 (投稿日 : 2023 年 11 月 19 日)
Thank you for leaving a review! We are thrilled to hear that you enjoyed your stay and we look forward to welcoming you back again in future.

8/10 (良い)

Ronald

2023 年 10 月に 2 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Ronald, Thank you for taking the time to review our property, I am glad that you overall enjoyed your stay and I hope we can welcome you back to the Westerwood in the future.Kind Regards,Dean McDonnellOperations Manager

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super værdi for pengene
Super oplevelse på lækkert hotel. Havde et familieværelse og det var med store lækre senge til børnene også. Morgenmaden var lækker og vi kunne bestille alt det de ikke havde i buffeten hvis vi ønskede det. Sød og venlig betjening og godt personale.
2023 年 10 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Michael,Thank you for taking the time to review our property - I am delighted to read you and your family enjoyed your stay with us and I hope we can welcome you back to the Westerwood in the future. Kind Regards,Dean McDonnellOperations Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely staff ,excellent breakfast buffet
2023 年 10 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you for taking the time to review our property - I am delighted to read that you enjoyed your stay with us and I hope we can welcome you back in the near future. Kind Regards,Dean McDonnellOperations Manager

8/10 (良い)

Kevin

カップルで旅行
良かった点 : 設備とサービス
Comfortable and pleasant
2023 年 10 月に 2 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Kevin,Thank you for taking the time to review our property. I am delighted to read that you enjoyed your stay with us and hope we can welcome you back soon to the Westerwood. Kind Regards,Dean McDonnellOperations Manager

10/10 (非常に良い)

Andrew

2023 年 10 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 10 月 23 日)
Dear Andrew,Thank you for taking the time to review our property - I hope we can welcome you back to the Westerwood in the near future. Kind Regards,Dean McDonnellOperations Manager

8/10 (良い)

Stephen

2023 年 10 月に 1 泊滞在
Connieからの返信 (投稿日 : 2023 年 11 月 9 日)
Thank you so much for leaving a review! We are delighted to hear that you enjoyed your stay and look forward to welcoming you back again in future

10/10 (非常に良い)

Gillian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thoroughly enjoyed my stay. Staff were excellent and helpful. Room and amenities were great. Would recommend
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 10 月 23 日)
Dear Gillian,Thank you for taking the time to review our property - I am delighted to read you enjoyed your stay and would recommend our hotel. I hope we can welcome you back in the future. Kind Regards,Dean McDonnellOperations Manager

8/10 (良い)

Alexander

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely room, spacious and bed was comfortable. Bathroom was great - clearly recently renovated, although the shower head was leaking from the join. Unfortunately the pillows were very soft and there was a lot of noise from the room upstairs and affected my sleep. The restaurant was very delicious, however it was fully booked for Saturday night and with the lack of other options around the venue i didn't get to eat that night at all
2023 年 10 月に 3 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Alexander, Thank you for taking the time to review our property - I will pass your comments direct to our maintenance team regarding the shower in your room, also please accept my apologies regarding noise form another guest that affected your sleep. Our restaurant does tend to get very busy at weekends, however this shouldn't have stopped you being able to make a reservation. Alexander, I hope we can welcome you back to the Westerwood in the near future. Thanks,Dean McDonnell - Operations Manager

6/10 (普通)

Grant

出張
気になった点 : 清潔度、施設のコンディションと設備
Dated hotel, average stay
Tired rooms and facilities. A number of stains on my bedroom carpet
2023 年 10 月に 2 泊滞在
Connieからの返信 (投稿日 : 2023 年 10 月 6 日)
Thank you so much for taking the time to leave a review. We are glad to hear that you enjoyed your stay for the most part although we apologise for the aspects of your stay that let you down. All of this feedback is greatly appreciated and we look forward to welcoming you back again in future.

10/10 (非常に良い)

Keng Cheung Kenneth

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Connieからの返信 (投稿日 : 2023 年 10 月 6 日)
Thank you so much for a fantastic rating! We are thrilled to ear that you enjoyed your stay with us and we hope to welcome you back again soon.

8/10 (良い)

Christian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
2023 年 9 月に 2 泊滞在
Connieからの返信 (投稿日 : 2023 年 10 月 6 日)
Thank you kindly for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back again in future

10/10 (非常に良い)

Christopher

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Christopher,Thank you for your review - I am delighted to see you enjoyed your stay with us and I hope we can welcome you back to the hotel in the near future.Kind Regards,Dean McDonnell Operations Manager

6/10 (普通)

Louise

良かった点 : 清潔度、施設のコンディションと設備
Unfortunately the loud noise of the laundry van disturbing our stay . Very loud banging under window . At service door. We stayed in room 342 it was directly below our window . Which unfortunately ruined our stay
2023 年 9 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Louise,Thank you for your review and I am sorry to see this delivery impacted upon your stay. I have reached out in response to your email that you sent.Thanks,Dean McDonnellOperations Manager

4/10 (不満)

Garth

出張
気になった点 : 清潔度、スタッフとサービス
Average at best for a expensive brand
20 minute Delay on check in with no apology, no complimentary water or biscuits. No guiness on tap or canned!! Ordered 2 x Prawn lingunie for myself and colleague, arrived looking like the small portion sizes had been dropped from a height in to the bowls resulting in uneven sized portions. very expensive hotel rooms for a uncomfartable single bed.
2023 年 9 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Garth,Thank you for takin the time to review our property. I am sorry to read your encountered issues during your stay, please accept my sincerest apologies for your delayed check in and that we were unable to offer Guinness during your stay - this was due to a supply issue. I will also share your feedback direct with our Head Chef regarding your evening meal.. Kind Regards,Dean McDonnellOperations Manager

2/10 (非常に不満)

Richard

2023 年 9 月に 2 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Richard,I am sorry to see your rating of only 2/10. Kind Regards,Dean McDonnell Operations Manager

8/10 (良い)

Norvil

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Excellent warm welcome from reception staff on arrival. Room was spacious, comfortable and scrupulously clean with excellent storage & facilities (inc mini fridge). Hotel with very busy with tours and therefore meal times were a bit hectic but staff coped well. Sadly, the whole spa/pool area was closed unexpectedly (while I was in it) and messages from staff & management were confused and not very polite. Overall a good experience & we would return for another visit.
2023 年 9 月に 2 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 9 月 18 日)
Dear Norvil,Thank you for taking the time to review our property & I am delighted to read that you enjoyed your stay. I'm sorry to read your experience in regard to the Health Club, we suffered a significant issue with power within the pool plant room and as such we couldn't keep the pool open safely as a result. I am glad to see this didn't stop you from enjoying your stay with us and I hope we can welcome you back to the Westerwood in the near future.Thanks,Dean

2/10 (非常に不満)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
4 days later and I still haven't seen a receipt or even had a piece of paper stating how much they've charged me Avoid this place... surely you have to see proof of claim before they can take money out of your account ? Decidedly dodgy
2023 年 9 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Michael,I am sorry to read your feedback - if you contact the hotel directly we will provide a recipt for your stay and all charges.Kind Regards,Dean McDonnell Operations Manager

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Breakfast leaves much to be desired
Clean and comfortable but staff rude on leisure centre reception and breakfast - I’d go elsewhere
2023 年 9 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 9 月 18 日)
Thank you for taking time to review our property. I am sorry to read your feedback regarding our Health Club team and breakfast, I will be sure to share your feedback directly with the Heads of each department. Kind Regards,Dean

8/10 (良い)

Joanne

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel very friendly staff and really helpful Food was good Could do with a few updates
2023 年 9 月に 1 泊滞在
Connieからの返信 (投稿日 : 2023 年 9 月 8 日)
Thank you kindly for taking the time to leave a review! We are delighted to hear the you enjoyed your stay and we really appreciate all of your feedback along with your recognition of the staff. We do hope to welcome ou back again in future.

8/10 (良い)

Stuart

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 8 月 29 日)
Dear Stuart,Thank you for your 8/10 review of our property - I hope we can welcome you back to the Westerwood in the future. Kind Regards,Dean McDonnellOperations Manager

10/10 (非常に良い)

Christian

2023 年 8 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 8 月 29 日)
Dear Christian,Thank you for your 10/10 rating of our property, I hope we can welcome you back in the near future.Kind Regards,Dean McDonnellOperations Manager

8/10 (良い)

Laura

2023 年 8 月に 1 泊滞在
Connieからの返信 (投稿日 : 2023 年 8 月 21 日)
Thank you so much for taking the time to leave a review! We are so glad to hear that you enjoyed your stay with us and we look forward to welcoming you back again in future.

10/10 (非常に良い)

SALMAN AHMAD

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall it was wonderful experience. Quality of stand in shower can be improved and also air conditioning is needed.
2023 年 8 月に 2 泊滞在
Siann Probertからの返信 (投稿日 : 2023 年 8 月 15 日)
Hi Salman,Thank you for sharing your feedback, I am so pleased you have a wonderful stay with us. I hope to welcome you back in the future.

10/10 (非常に良い)

Sandeep Singh

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing place
2023 年 8 月に 1 泊滞在
Dean McDonnell - Operations Managerからの返信 (投稿日 : 2023 年 8 月 14 日)
Dear Sandeep,Thank you for your kind review of our property - I hope we can welcome you back in the near future.Kind Regards,Dean

10/10 (非常に良い)

Ian

2023 年 7 月に 1 泊滞在
Connieからの返信 (投稿日 : 2023 年 8 月 3 日)
Thank you for a perfect rating! We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back soon.

8/10 (良い)

J

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Nice hotel, but expensive. Expected nore.
The hotel was nice and comfortable, if a bit tired with regards to decor in our room, and changing rooms etc. Staff were very nice and friendly. Although we don't play golf the surrounding grounds were lovely. My girls spent many hours in the nice pool, and I charged my EV for free, which was a welcome bonus. At around £400 for 2 nights I was a little surprised at the need to tidy up the decor etc. The one thing that really let did disappoint, sadly was the food on our first night. We arrived tired and hungry, and i thought I'd treat the girls to dinner in the bar. 3 main courses, 1 glass of wine and 2 soft drinks was over £75, and for this I would expect a very high standard of food. My daughters fish and chips was nice enough. My cesar salad with chicken was very basic and bearly acceptable, but my other daughters ploughman's was extremely disappointing. It arrived on a tiny plate and was little more than a small slice of ham and a couple of pieces of cheddar. It looked rather dried up, as if it had been sitting around for quite some time. How this came to over £75, I dont know.
2023 年 7 月に 2 泊滞在
Connieからの返信 (投稿日 : 2023 年 8 月 1 日)
Thank you kindly for taking the time to leave a review.We are glad that you enjoyed your stay with us for the most part although we are sorry to hear of the factors that let you down. Please accept my most sincere apologies that you did not have the most enjoyable dining experience, it is never our intention to disappoint our guests in this way and I further extend my apologies that this was the case for you. All of the feedback that you have provided is greatly appreciated and will be taken on board. We do hope to welcome you back again in future.

10/10 (非常に良い)

Laurent

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Après une journée à arpenter l'Ecosse, nous avons été ravis de l'hôtel. Rien à voir avec le côté désuet constaté dans d'autres établissements des highlands. Ici, on monte en gamme. Les chambres sont spacieuses, la literie confortable, le wifi fluide. La piscine, le sauna et le hamac sont très appréciables. La salle du petit-déjeuner offre une belle vue sur le golf adjacent. Le personnel est dynamique et souriant. Bref, on recommande sans hésiter l'établissement.
2023 年 7 月に 1 泊滞在
Siann Probertからの返信 (投稿日 : 2023 年 7 月 31 日)
Thanks for sharing your kind feedback. I am delighted your stay was so enjoyable and hope the rest of your trip in Scotland was equally so!

10/10 (非常に良い)

Jorge

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice hotel, good amenities
2023 年 5 月に 4 泊滞在
Siann Probertからの返信 (投稿日 : 2023 年 7 月 31 日)
Thanks you for sharing your positive review. We hope to welcome you back soon!

10/10 (非常に良い)

Rosalie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Connieからの返信 (投稿日 : 2023 年 8 月 3 日)
Thank you for a perfect rating! We are delighted to hear that you enjoyed your stay and look forward to welcoming you back to the hotel again soon.

6/10 (普通)

James

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
There are just things a spa/resort facility is expected to provide those who are paying. The first being a spa facility that is ready for clients at open time. The pool/jacuzzi area opened at 8 am yet we couldn’t get in the water because staff were working on water balance of chemicals. Why not do this when the pool is closed from 9 pm to 8 am? The second is that to access the spa facility you have to walk through the middle of the restaurant by people eating at tables. This is super uncomfortable and awkward for both those using the spa and those eating! Why would anyone want to parade in sweaty clothes or swimsuits through the middle of a restaurant and why would those dining appreciate that?
2023 年 7 月に 3 泊滞在
Connieからの返信 (投稿日 : 2023 年 7 月 27 日)
Hi James, Thank you kindly for taking the time to leave a review. We are glad that you enjoyed your stay for the most part although we apologise for the aspects of your visit that let you down. Please accept my apologies that you could not get in to use the facilities straight away. We do put guest safety at the forefront of what we do here and at times with the spa facilities, the chemicals need to be regulated, sometimes not at the most convenient times, and I further extend my apologies that this negatively impacted your stay. This is never our intention although we do always want to ensure that the water is safe for our guests. All of your feedback is greatly appreciated including that of the layout of the hotel, this will all be taken on board.We do hope to welcome you back again in future.

8/10 (良い)

Rachael

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stay but go into town for food
Hotel itself was lovely & staff nice to talk to. Loved the pool for my son. Resteraunt was the opposite sadly and ruined stay, if we had eaten somewhere else it would have been perfect weekend.
2023 年 7 月に 2 泊滞在
Connieからの返信 (投稿日 : 2023 年 7 月 25 日)
Hi Rachael, Thank you kindly so taking the time to leave a review! We are so glad to hear that you enjoyed your stay for the most part although please accept my sincere apologies that you were let down by your dining experience. This feedback is appreciated, taken seriously and will be taken on board for improvement. We do hope to welcome you back again in future.

8/10 (良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス
2023 年 7 月に 1 泊滞在
Connieからの返信 (投稿日 : 2023 年 7 月 25 日)
Hi David, thank you for your review! We are so glad to hear that you enjoyed your stay and look forward to welcoming you back again in future.

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Would not recommend
Disappointing stay. The food from the bar menu was terrible for the price paid. Very much cheap and not made fresh or by an actual chef. When asked how it was and informed the staff it was not good the response “ah ok” and left. Room was clean but due to how out of date the hotel is no air con so boiling hot. We had a family room overlooking the car park and where people must go to smoke underneath so could not have the window open. Pillows awful so hardly slept due to heat and uncomfortable. Digital room keep worked once then never again and we were so far from reception that when asked about it said it working on the system and I am the only staff member on so can’t leave my station. Pool was outdated, dirty and needs major repair work. Hardly any working lockers. I would not recommend this as a spa hotel. For a Marriott we were bitterly disappointed. The only plus point was that they accept dogs in the room but they are not allowed in any of the restaurant only bar area so limited to food options.
2023 年 7 月に 1 泊滞在
Siann Probertからの返信 (投稿日 : 2023 年 7 月 17 日)
Many thanks for staying with us at DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort, and for taking the time to share your detailed feedback. I am very sorry that we did not met your expectations and that you were disappointed with much of your stay. I have shared your feedback with my team, we will take any necessary action which will assist to enhance our guest experience.