Dear Caroline,Thank you for your positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Andre,Thank you for your review.We are sorry if there was a problem with the air-conditioning system in your room and that this was not readily addressed during your stay. We will always do our best to ensure the complete comfort of our guests and this issue will be reviewed with our team to ensure a better level of service is offered in the future.We hope to welcome you back in the future. Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Cher Ahmed,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Santa Catalina, a Royal Hideaway Hotel.Nous sommes ravis que le service ait répondu à vos attentes et que vous ayez apprécié la propreté de votre chambre ainsi que l'ensemble des installations de notre hôtel. Il est gratifiant de savoir que notre personnel a été à la hauteur de vos attentes et que les attentions dédiées à nos clients ont été remarquées.Nous tenons à vous remercier pour vos retours positifs sur les aménagements de la chambre qui ont été pensés pour offrir confort et élégance, en harmonie avec le style historique de notre établissement.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Malcolm,Thank you for sharing your opinion about your recent stay.We are very sorry to hear that you did not enjoy your overall experience. We endeavour to provide an excellent standard for all our guests. Please make us aware of any concerns at the time, so that we may take the appropriate action. We are open to any suggestions you may have which may have made your stay more pleasurable.We hope to welcome you again in the future. Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Thomas,Thank you very much for your kind feedback.We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Guest,Thank you for taking the time to review your stay.It's heartwarming to hear that you had a wonderful birthday celebration at our hotel and that you found our facilities to be beautiful. We're delighted that our team, particularly Carolina from Concierge, provided you with professional and excellent guest services. Your kind words about her patience and readiness to assist are much appreciated.We're also pleased to know you were satisfied with the cleanliness of your room, the condition of the hotel, the service you received, and the amenities provided.We look forward to welcoming you back in the future.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Antonia,We appreciate that you took the time to share your experience with us.We regret to hear that certain aspects of your stay did not meet your expectations. It is our priority to ensure that our rooms are impeccably ready for all guests upon arrival, and we apologize for any oversight in this matter. Our team strives to provide accurate and prompt room service, and we are looking into the communication challenges you've mentioned to ensure clarity in all our guest interactions. We are also attentive to the details that enhance our guests' experiences, such as the provision of blankets and the correct garnishing of drinks. We are pleased to see positive comments about the quality and condition of our hotel, and we take pride in maintaining a high standard for our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Arlene,Thank you for your positive feedback.We're thrilled to hear that you enjoyed the fantastic rooms and setting, as well as our convenient location. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, the level of service, and the amenities provided all met your expectations. Our team strives to maintain the highest standards in all that we offer, so it's rewarding to receive such positive feedback.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Ailsa,Thank you for your positive feedback.We're thrilled to hear that our convenient location provided easy access to the old town and port, and that you found our local bus service and range of restaurants to your liking. It's wonderful to know that our staff made a positive impression with their friendliness and helpfulness, and that you felt well taken care of throughout your stay.We appreciate your high ratings on room amenities and are delighted that they met all your expectations for comfort and convenience.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that our team made your stay pleasant and that you found our hotel to be a clean sanctuary for relaxation. It’s wonderful to know that we could provide a service where nothing was too much trouble, as we strive to cater to our guests' needs with the utmost care.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Einar,Thank you for your review.Rest assured that your comments regarding the service will be addressed with our restaurant manager to identify any issues that need to be dealt with.However, we appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We are also delighted to know that you appreciated our installations. It is our intention to offer pleasant accommodation with high standards so that our guests can enjoy their vacation memories once they are back home.We hope to welcome you again in the future. Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Sehr geehrter Georg,herzlichen Dank für Ihre Bewertung.Es freut uns sehr zu hören, dass wir Ihre Erwartungen übertreffen konnten und Sie mit der Sauberkeit der Zimmer, dem Zustand des Hotels, dem Service und dem Komfort Ihres Zimmers vollkommen zufrieden waren.Nochmals vielen Dank für diese sehr freundliche Bewertung unseres Hotels und wir freuen uns darauf, Sie in Zukunft wieder zu empfangen.Mit freundlichen Grüßen,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Guest, Thank you very much for your kind feedback.We're delighted to hear that you enjoyed the historical charm of our establishment and took pleasure in our spa and wellness facilities. It's wonderful to know that the cleanliness of our rooms, the condition of the hotel, and the level of service met your expectations, providing you with a comfortable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Kjære gjestVi er glade for å høre at du satte pris på hotellets restauranter, vår frokostbuffet og fasilitetene. Det er en glede å vite at våre gjester nyter våre spesielt designet områder som Alis Rooftop.Vi beklager eventuelle misforståelser angående ekstra kostnader for massasjetrykket. Vår hensikt er alltid å sikre klar kommunikasjon om alle våre tjenester og priser. Vi setter pris på din tilbakemelding og vil ta dette med oss i vårt kontinuerlige arbeid for å forbedre våre gjesters opplevelse.Vi håper å se deg igjenGuest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Ivar, Thank you very much for your kind feedback.We're delighted to hear that you found comfort in our beds and pillows, crucial for relaxation after exploring our vibrant city. It's wonderful to know that our location served as an ideal starting point for your city walks and that the quality of our breakfast offerings met your expectations. Your kind words about the serene surroundings of the park and the professionalism of our staff are greatly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Temidayo,Thank you for your review.It's wonderful to hear that our staff, particularly Pavlo and his team at the bar, provided exceptional service and that their willingness to assist made a positive impact on your stay. We're also delighted that you enjoyed the culinary delights our restaurants offer, assuring a memorable dining experience. While our rooms reflect a neoclassical style that resonates with our hotel's historic charm, we appreciate your preference for more modern accommodations and will consider your feedback as we continuously strive to meet our guests' expectations.We hope to welcome you back in the future. Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Kära Fredric, tack för att ni tog er tid att recensera oss.Vi är glada att din vistelse hos oss var till er belåtenhet.Ni är varmt välkommen tillbaka.Med vänliga hälsningar,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Guest,Thank you for taking the time to review your stay.We're thrilled to hear that you found our rooms spacious and comfortable, a testament to our dedication to providing a welcoming environment. It's wonderful to know that our team's efforts in maintaining cleanliness and delivering exceptional service contributed to your enjoyable stay. The well-being of our guests is a priority, and we're pleased that the hotel's condition met your expectations, ensuring a pleasant atmosphere during your visit.The entire team look forward to welcoming you back for a future visit.Kind regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Craig, Thank you very much for your kind feedback.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Craig, Thank you very much for your kind feedback.We're delighted to hear that you appreciated the condition of our hotel and found our service to be impeccable. It's also gratifying to know that the amenities provided in your room met your expectations to the fullest. We strive to maintain our historic establishment while ensuring modern comforts for our guests, such as a fully-equipped room with ergonomic furniture and a Wi-Fi connection for a seamless stay. However, we noticed your room cleanliness score and would like to assure you that we hold our housekeeping standards in high regard, continuously working to ensure a spotless environment for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Kjære GunnarVi er glade for å høre at du hadde et fint opphold og at du satte pris på vår hjelpsomme stab. Vårt team jobber hardt for å sikre at alle gjestene våre får en hyggelig opplevelse, og det er alltid givende å motta positive tilbakemeldinger som din.Vi håper å se deg som gjest igjen her hos oss på Santa Catalina, a Royal Hideaway Hotel i fremtiden også.Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Mats, Thank you very much for your kind feedback.We're delighted to hear that you found our rooms to be impeccable and that our selection of English-language channels added to your stay. Our team strives to maintain the highest standards of cleanliness and service, and it's rewarding to know that we met your expectations in these areas.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Kära Peter, tack för er recension.Det är fint att höra att ni uppskattade hotellets elegans och våra restaurangers kvalitet. Vi är också tacksamma för era vänliga ord om vår personal, som strävar efter att ge varje gäst en minnesvärd vistelse. Tack för att ni dessutom nämner vår privata parkering som en fördel.Med varma hälsningar,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Ritva Helena,We appreciate that you took the time to share your experience with us.It is great to hear that our location met your needs completely. We do carry out maintenance, whenever necessary to keep our facilities up to date, and have noted your comments for future improvements.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you had a fabulous time during your birthday celebration and appreciated our clean facilities and excellent service. It's great to know that you enjoyed our pools, gym, and massage services, as well as the quality of our bars and drinks. We are also glad that our convenient location allowed you to explore the city and nearby restaurants.Thank you for your kind words about our staff, especially Paula. We will make sure to pass on your compliments to her. Your satisfaction is our top priority, and we are thrilled that our team was able to make your stay memorable.We look forward to welcoming you back in the future.Kind regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Carin,Thank you for your positive feedback.It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Sehr geehrter Gast,vielen Dank für Ihren Besuch und Ihren Erfahrungsbericht zu unserem Hotel.Wir sind begeistert zu lesen, dass Sie uns mit einer Höchstbewertung belohnt haben und dass Ihnen unsere zentrale Lage zugesagt hat. Schön, dass Sie mit der Sauberkeit Ihres Zimmers zufrieden waren und sich wohlgefühlt haben.Wir würden uns sehr freuen, Sie auch in Zukunft wieder bei uns begrüßen zu dürfen!Mit besten Grüßen,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Guest, Thank you very much for your kind feedback.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.It is nice to know that you were pleased with our decor, as it was our goal to create a comfortable atmosphere in which our guests feel welcomed and at home.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel