Dear Ritsuko,I do apologise for the issue you experienced on arrival.If you have the time to contact the property, we would appreciate the chance to discuss further.I do hope the remainder of your stay was an enjoyable one.
10/10 (非常に良い)
YURI
小さなお子様連れの家族旅行
2023 年 9 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The tram station was nearby and the breakfast was delicious.
Dear Masami,"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jason Rvoco Gold Coast
6/10 (普通)
Nao
2023 年 5 月 8 日
Nao
2023 年 5 月に 1 泊滞在
Jason Rからの返信 (投稿日 : 2023 年 5 月 31 日)
Dear NaoThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jason Rvoco Gold Coast
10/10 (非常に良い)
Mikiyasu
2023 年 5 月 5 日
Mikiyasu
2023 年 5 月に 1 泊滞在
Jason Rからの返信 (投稿日 : 2023 年 5 月 16 日)
Dear Mikiyasu,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Jason RHotel Services Manager
Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future - Ale D (GSA)
10/10 (非常に良い)
Shinji
家族旅行
2022 年 9 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
サーファーズパラダイス駅の目の前。1Fにあるクリフォードグリルは美味しく、料金も手頃で良かった。
Shinji
2022 年 9 月に 1 泊滞在
Brooke Dからの返信 (投稿日 : 2022 年 9 月 23 日)
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Thank you for your 5/5 rating.
We hope to welcome you back soon.
Kind regards
Riki
Duty Manager
10/10 (非常に良い)
宿泊されたお客様
グループ旅行
2020 年 3 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの方たちがフレンドリーで安心して過ごすことが出来ました。
宿泊されたお客様
2020 年 3 月に 1 泊滞在
Managerからの返信 (投稿日 : 2020 年 3 月 10 日)
Dear
Thank you for your 5/5 rating.
It is great to see you enjoyed the service from our staff.
We hope to see you again soon.
Kind regards
Management Team
8/10 (良い)
宿泊されたお客様
2020 年 2 月 18 日
宿泊されたお客様
2020 年 2 月に 4 泊滞在
Alexからの返信 (投稿日 : 2020 年 3 月 10 日)
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Sincerely,
10/10 (非常に良い)
TSU
グループ旅行
2019 年 12 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
稚拙な英語力でも快く対応していただきました。
TSU
2019 年 12 月に 4 泊滞在
8/10 (良い)
candy、東京
グループ旅行
2019 年 11 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフが親切だった。チェックインの時に貰えるクッキーが美味しい
candy
2019 年 8 月に 2 泊滞在
10/10 (非常に良い)
Azusa
家族旅行
2019 年 11 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Azusa
2019 年 10 月に 4 泊滞在
Christopher McHargからの返信 (投稿日 : 2019 年 11 月 18 日)
Hello Azusa,
Thank you for your review and choosing to stay at voco Gold Coast.
We look forward to seeing you again soon!
Kind regards,
Christopher McHarg
Guest Services Team Leader
voco Gold Coast
10/10 (非常に良い)
宿泊されたお客様
2019 年 10 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
立地がとても良かったです。
宿泊されたお客様
2019 年 10 月に 2 泊滞在
Christopher McHargからの返信 (投稿日 : 2019 年 10 月 13 日)
Hello Anonymous ,
Thank you for choosing to stay at voco Gold Coast.
Look forward to seeing you again soon!
Kind regards,
Christopher McHarg
Guest Services Team Leader
voco Gold Coast
8/10 (良い)
宿泊されたお客様
グループ旅行
2019 年 9 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの対応がとても親切でした
宿泊されたお客様
2019 年 9 月に 5 泊滞在
Christopher McHargからの返信 (投稿日 : 2019 年 11 月 14 日)
Hello Anonymous,
Thank you for the review!
Thank you for choosing to stay at voco Gold Coast.
We look forward to seeing you again soon!
Kind regards,
Christopher McHarg
Guest Services Team Leader
voco Gold Coast
10/10 (非常に良い)
Graham
小さなお子様連れの家族旅行
2024 年 3 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, food was great. Definitely recommend.
Graham
2024 年 3 月に 6 泊滞在
8/10 (良い)
Jacqueline
家族旅行
2024 年 3 月 21 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
The pool was out of order and has been since Dec, but they still told us they had 2 pools at check in.
Breakfast buffet was good.
Staff were friendly but not super knowledgeable for us tourists looking for recommondations.
Jacqueline
2024 年 3 月に 4 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Jacqueline,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management
10/10 (非常に良い)
Lulu
2024 年 3 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast was really good! Room was in great condition and no noise from neighbors or hallways could be heard. Very clean and nice hotel! Nice view from the room. Overall very satisfied!
Lulu
2024 年 3 月に 1 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Lulu,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Navjyot
2024 年 3 月 12 日
Great service, beautiful hotel, excellent 💕
Navjyot
2024 年 2 月に 15 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Navjyot,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
8/10 (良い)
Gina
カップルで旅行
2024 年 3 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Proximity to public transport was excellent. Amazing meal at Clifford’s Grill and Lounge. Would definitely stay again.
Gina
2024 年 3 月に 4 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Gina,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Yuto
2024 年 3 月 11 日
良かった点 : 施設のコンディションと設備
Yuto
2024 年 3 月に 2 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Yuto,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Luke
2024 年 3 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Luke
2024 年 3 月に 1 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Luke,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
8/10 (良い)
Giuli
2024 年 3 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Giuli
2024 年 3 月に 3 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Giuli, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
2/10 (非常に不満)
Glen
2024 年 3 月 4 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The place itself was ok but I got a random charge on my card that I used for the hind of $398 halfway through my stay. This is the 2nd time this has happened for no reason.
I use 2 different cards 1 for the bond and 1 for the payment of the room. I don’t understand how or why they would look up my card details for the bond payment (which they already took out the day before to hold it) and then charge me nearly $400 for no reason. When I went and spoke to them they said it was an accident and will refund it.
Not staying here again something dodgy as this is the 2nd time they’ve done this.
Glen
2024 年 3 月に 2 泊滞在
mattからの返信 (投稿日 : 2024 年 3 月 5 日)
Good Evening Glen,I’m sorry to hear about your experience with the unexpected charges on your cards during your stay with us here at Voco Gold Coast. It's understandable that this situation has caused frustration and concern. But please be assured that moving forward the correct training will be conducted and that I hope you can trust and stay with us again in the future. Thanks Matt ConaghanDuty Manager
10/10 (非常に良い)
parminder
2024 年 3 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect place for holiday
parminder
2024 年 3 月に 3 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Parminder, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
8/10 (良い)
Tyler
2024 年 2 月 27 日
Tyler
2024 年 2 月に 4 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear tyler,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Andrew
カップルで旅行
2024 年 2 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Most friendly staff. Rooms were excellent. King size bed was amazing… location was spot on for our needs…
Andrew
2024 年 2 月に 1 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Andrew, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
8/10 (良い)
Boris
家族旅行
2024 年 2 月 6 日
Would of been nice if there was a bit more supplies. More coffee, tea, biscuits full milk. Just an idea for next time.
Thank you great Hotel, we would stay again.
Boris
2024 年 2 月に 2 泊滞在
MDHからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Boris,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Dejana
小さなお子様連れの家族旅行
2024 年 2 月 4 日
We love everything except buffet breakfast 2 x cold bacon completely and cold pancakes
Othervise everything was excelent
Dejana
2024 年 1 月に 5 泊滞在
MDHからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Dejana, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
10/10 (非常に良い)
Kunal
2024 年 2 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Kunal
2024 年 2 月に 3 泊滞在
MDHからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Kunal,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Sabina Khadka
2024 年 2 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really good
Sabina Khadka
2024 年 1 月に 3 泊滞在
MDHからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Sabina, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
8/10 (良い)
KHALID
家族旅行
2024 年 2 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel
KHALID
2024 年 1 月に 4 泊滞在
MDHからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear Khalid, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
10/10 (非常に良い)
Tara Jane
2024 年 1 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My family really enjoyed their stay here at Voco and so did I it was fun for all the pool was amazing and the food too!
Tara Jane
2024 年 1 月に 6 泊滞在
MDHからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Tara Jane,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Stephen
2024 年 1 月 27 日
Stephen
2024 年 1 月に 4 泊滞在
MDHからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Stephen,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Ines
家族旅行
2024 年 1 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great quiet location within walking distance from Caville St.
Ines
2024 年 1 月に 5 泊滞在
MDHからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Ines,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Soon Weei
家族旅行
2024 年 1 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Comfortable and good ambiance. There are lots of vegetarian choices for the buffet breakfast. Congee is good but the soya sauce is not so good. The room is clean.
Soon Weei
2024 年 1 月に 4 泊滞在
MDHからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Soon,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Brittney
2024 年 1 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Brittney
2024 年 1 月に 1 泊滞在
MDHからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Brittney, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
8/10 (良い)
Xiao Fang
家族旅行
2024 年 1 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
酒店位置好,交通方便,卫生还行,服务态度好。
Xiao Fang
2024 年 1 月に 4 泊滞在
MDHからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Xiao,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Shehan De
2024 年 1 月 23 日
良かった点 : 清潔度、施設のコンディションと設備
Really Good . I would certainly go back there again. Only downside is had to wait in a long queue for Morning breakfast.
Shehan De
2024 年 1 月に 5 泊滞在
MDHからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Shehan,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
8/10 (良い)
Jennifer
2024 年 1 月 21 日
良かった点 : スタッフとサービス
Jennifer
2024 年 1 月に 1 泊滞在
MDHからの返信 (投稿日 : 2024 年 1 月 21 日)
DearJennifer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
8/10 (良い)
Andrew
家族旅行
2024 年 1 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
Andrew
2024 年 1 月に 7 泊滞在
MDHからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Andrew,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
10/10 (非常に良い)
Terry、Buckeye
家族旅行
2024 年 1 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, friendly staff, very nice facility
Terry
2024 年 1 月に 1 泊滞在
MDHからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Terry,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
8/10 (良い)
Hani El Badawi El
家族旅行
2024 年 1 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
10/10
Hani El Badawi El
2024 年 1 月に 4 泊滞在
MDHからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Hani,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management
10/10 (非常に良い)
Fardawsa
カップルで旅行, 小さなお子様連れの家族旅行
2024 年 1 月 14 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Fardawsa
2024 年 1 月に 5 泊滞在
MDHからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Fardawsa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management
10/10 (非常に良い)
Graham
2024 年 1 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Graham
MDHからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Graham,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management