高級寝具、セーフティボックス (室内)、デスク、ノートパソコン用作業スペース

ヒルトン ロンドン ガトウィック エアポートの口コミ

4 out of 5
ヒルトン ロンドン ガトウィック エアポート
South Terminal Gatwick Airport, Gatwick, England

口コミ

8.8

非常に良い

評価 10 - 1150 件の口コミ中 687 件が非常に良い" "
評価 8 - 1150 件の口コミ中 287 件が良い" "
評価 6 - 1150 件の口コミ中 88 件が普通" "
評価 4 - 1150 件の口コミ中 49 件が不満" "
評価 2 - 1150 件の口コミ中 39 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

YASUHIRO

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Reservation teamからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Yasuhiro,Thank you for taking your time on writing a feedback. We are pleased you enjoyed your stay here at Hilton London Gatwick.Look forward to welcoming you back in the near future.Kind regardsReservation team

10/10 (非常に良い)

Tomomi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
チェックインの際のスタッフの対応はとても丁寧でした。空港からのアクセスもよく、便利です。
2023 年 11 月に 1 泊滞在
Hilton Gatwick Teamからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for your feedback! We are glad to hear that you had a pleasant stay with us.We hope to have the opportunity to welcome you back soon.Kind regards,

10/10 (非常に良い)

TOMOKI

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good
2023 年 9 月に 1 泊滞在
Hilton Gatwick Teamからの返信 (投稿日 : 2023 年 9 月 19 日)
Good afternoon,Thank you for your feedback! We are happy to hear your recent stay with us was enjoyable. Looking forward to welcoming you soon again! Kind regards, Hilton Gatwick Airport

8/10 (良い)

NORIKO

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
浴槽付きの部屋を予約したつもりでしたがシャワーのみでドライヤーがありませんでした。お茶とコーヒー用のスプーンが汚れていた。たくさんの荷物を部屋まで運んでくれてチェックアウト直前にも部屋まで取りに来てくれて助かりました。あと朝食がとても良かった。
2023 年 8 月に 1 泊滞在
Hilton Gatwick Airportからの返信 (投稿日 : 2023 年 8 月 21 日)
Good Morning,Thank you for taking the time to leave us your feedback. We are happy to hear your recent stay with us was enjoyable. However, we are sorry to hear that you did not have the room in which you thought you had booked.Your comments and marks will be thoroughly reviewed in order to improve in the future. Looking forward to welcoming you soon again!

10/10 (非常に良い)

Noriyuki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
早朝のフライトの為、朝食をパスしようと思いましたが5時半から食べることが出来たので良かったです。 お部屋も、清潔でした。 出来れば、スリッパが欲しかったです。
2022 年 10 月に 1 泊滞在
Hilton Gatwick Teamからの返信 (投稿日 : 2022 年 10 月 19 日)
Good evening,Thank you for staying with us and for your feedback.We hope to see you again soon.Kind regards,Hilton Gatwick Team

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel, highly recommend
2024 年 4 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear David,Thank you for taking your time to leave us your feedback.We are delighted to have received your review,We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 (良い)

Marie-France

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Marie-France,Thank you for taking your time to leave us your scores regarding your recent stay.We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pillows are great. Coffee in room. Bathtub not draining as quickly as I would prefer.
2024 年 4 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear David,Thank you for your feedback. We're glad to hear that you found the pillows comfortable and enjoyed having coffee in your room.We apologize for any inconvenience caused by the bathtub draining slowly. We'll make sure to address this issue promptly to ensure a more pleasant experience for our guests in the future.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your input and look forward to welcoming you back for a more enjoyable stay.

10/10 (非常に良い)

Scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Scott,Thank you for your feedback. We appreciate your input and are glad to hear that your experience met your expectations. If you have any further comments or if there's anything else we can do to improve your future stays, please feel free to let us know. We look forward to welcoming you back soon!

10/10 (非常に良い)

JANE

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Jane,Thank you for your feedback. We appreciate your input and are glad to hear that your experience met your expectations. If you have any further comments or if there's anything else we can do to improve your future stays, please feel free to let us know. We look forward to welcoming you back soon!

8/10 (良い)

JULIA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel with easy access to terminals at Gatwick. Very friendly front of house staff. Room clean and comfortable. Extras - soap, shampoo, creams etc. good and all well presented.
2024 年 4 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Julia,Thank you for your feedback. We are happy that you found our front of house staff friendly and the room clean & comfortable. We always aim to help and be at your service. Please do not hesitate to contact us for any queries and we hope to have you stay with us again in the near future.Kind RegardsReception Team

10/10 (非常に良い)

Aaron

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The staff were really helpful and kind. Great location for flying out of Gatwick or traveling to London by train
2024 年 4 月に 2 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Aaron, We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it.We look forward to having you with us again in the near future.Kind Regards,Hilton London Gatwick

10/10 (非常に良い)

Claudia

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Air conditioning. Walk to the airport. Simply brilliant.
2024 年 4 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Claudia,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it.We look forward to having you with us again in the near future.Kind Regards,Hilton London Gatwick

8/10 (良い)

Rebecca

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Good airport option, very long walk to our room
2024 年 4 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Rebecca,Thank you for taking your time to leave us your feedback.We are very sorry to hear that your room was located too far from the Reception as the hotel is very large.We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 (良い)

Han

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wel located hotel with convenient access to Gatwick. Family room was well cleaned and equipped. Especially having two single beds for the kids is great.
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for your feedback! We are glad to hear that our room and location were to your liking. We hope to welcome you back soon. Kind regards,

8/10 (良い)

Stephen、Taunton

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, helpful staff, quiet rooms, easy access to airport.
2024 年 4 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Stephen,Thank you for taking your time on writing your feedback.We are pleased you enjoyed your stay and we were able to meet your expectations.Look forward to welcoming you again soon.Kind regards,

10/10 (非常に良い)

Catherine、BAINBRIDGE ISLAND

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
So convenient and comfortable!
2024 年 4 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Catherine,Thank you for taking your time on writing your feedback.We are pleased you enjoyed your stay and we were able to meet your expectations.Look forward to welcoming you again soon.Kind regards,

8/10 (良い)

Celia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Helpful staff, good service in restaurant, very easy checkout
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for your feedback! We are glad to hear that you found the staff to be helpful. We hope to welcome you back soon. Kind regards,

8/10 (良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A good location to arrive back into at Gatwick airport.
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Robert,We're glad to hear that you found our hotel to be a good location to arrive back into at Gatwick airport. Providing a convenient and welcoming experience for our guests is important to us, especially for those returning from travels.We appreciate your kind words and hope to have the opportunity to welcome you back for another comfortable stay in the future.Regards,Reception Team

8/10 (良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient for the South Terminal. Due to the unusual construction and layout of the rooms it can test your patience as you negotiate additional corridors within the outer square. Once we located it we enjoyed a clean, spacious and comfy room.
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Richard,Thank you for your feedback! We're delighted to hear that you had an easy check-in and check-out experience and that you found your room to be satisfactory.Ensuring a seamless check-in and check-out process is a priority for us, and we're glad that we were able to meet your expectations in this regard. We're also pleased to hear that you found your room to be comfortable and accommodating. Apologies about the time he took you to get to the room.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable stay.We look forward to welcoming you back in the future!

8/10 (良い)

Shan

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice but for the price a bit regrettable that the walls were quite thin we could hear other rooms and that there is no toiletries (seeing as we were doing the twilight check-in like many pp, would have been practical)
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Shan,Thank you for taking your time on writing your feedback.Your comments will be passed to our executive team to review.Look forward to welcoming you again soon.Kind regards,

10/10 (非常に良い)

Lyle、Kelowna

カップルで旅行
良かった点 : 設備とサービス
Great airport hotel in Gatwick. Only had time to sleep and head for our plane but enjoyed the restful sleep and good shower!
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Lyle,Thank you for taking your time on writing your feedback.We are pleased you enjoyed your stay and we were able to meet your expectations.Look forward to welcoming you again soon.Kind regards,

10/10 (非常に良い)

Francisco Alejandro

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nuevo
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Francisco Alejandro,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,Hilton Reception team

4/10 (不満)

Daryl

気になった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Daryl,Thank you for taking your time to leave us your feedback.We are very sorry to see that we let you down on this stay. Please accept our sincerest apologies for this.Kind regards,

10/10 (非常に良い)

Margaret

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Easy check in friendly and helpful staff
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Margaret,Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us.We hope to have the opportunity to welcome you back soon.Best Regards,Hilton London Gatwick Airport

10/10 (非常に良い)

Shane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great room. Fab WiFi. Nice staff. Convenient to the airport
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Shane,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience during your stay with us.We're delighted that you found your room comfortable and enjoyed the reliable WiFi service. Providing a seamless internet experience is important to us, and we're glad we could meet your expectations in this regard. Additionally, we're pleased to hear that our staff were able to assist you and that you found them to be pleasant.Convenience to the airport is one of our top priorities, and we're glad that our location met your needs effectively.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable stay with us.Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Regards,Reception Team

10/10 (非常に良い)

Desmond、Key West

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This does everything you want from it. Right in the airport, clean, comfy and surprisingly quiet.
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Desmond,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 (非常に良い)

claudia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect for an early flight the next morning. Great night's sleep and easy walk to the terminal.
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Claudia,Thank you for your wonderful feedback! We're delighted to hear that you had a great experience during your recent stay with us.It's fantastic to know that our hotel was perfect for your early flight the next morning. Providing a great night's sleep and easy access to the terminal are top priorities for us, and we're thrilled that we could meet your needs effectively.We appreciate you choosing to stay with us and for taking the time to share your positive experience. Should your travels bring you back to the area, we would be honored to welcome you again for another seamless and comfortable stay.

10/10 (非常に良い)

Nicola

2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Nicola,Thank you for choosing HIlton London Gatwick and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Hilton Gatwick.Kind Regards,Hilton London Gatwick

6/10 (普通)

Rai

Expensive for what it is
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Rai,We appreciate your feedback. We understand that value for money is important to our guests, and we apologize if you felt that our pricing did not match your expectations.We continuously evaluate our pricing to ensure that it reflects the quality of service and amenities we provide. However, we will take your comments into consideration as we review our pricing structure to ensure that it remains competitive and offers fair value for our guests.If there's anything specific you feel we can improve upon to enhance your experience and justify the pricing, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a more satisfying stay in the future. Thank you for choosing to stay with us.

10/10 (非常に良い)

ALEXIS

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Walking distance to airport
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Alexis,Thank you for your feedback. We are happy that you found the hotel to your liking and we hope to see you again in the near future.Regards,Reception Team

10/10 (非常に良い)

jacqui

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good size room, quiet and convenient to the terminal
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank your feedback! We are glad to hear that the room was to your liking. We hope to welcome you back soon. Kind regards,

10/10 (非常に良い)

Edwina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fabulous hotel, friendly staff, wonderful waiter service in the restaurant and prices fairly reasonable. Great room with a separate walk in shower. Very comfortable bed too. Perfect location for an early morning flight from Gatwick.
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for your feedback! We are glad to hear that you had a pleasant stay with us. We hope to have the opportunity to welcome you back soon. Kind regards,

10/10 (非常に良い)

Gillian

2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Gillian,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 (良い)

Kimberley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Like that it is attached to the airport.
2024 年 2 月に 1 泊滞在
Hilton Gatwick Airportからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Kimberley, We are truly heartened to receive your generous review of Hilton London Gatwick. We look forward to having you with us again in the near future. Kind Regards, Hilton London Gatwick

10/10 (非常に良い)

Helen

2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Helen,Thank you for your feedback. We appreciate your input and are glad to hear that your experience met your expectations. If you have any further comments or if there's anything else we can do to improve your future stays, please feel free to let us know. We look forward to welcoming you back soon!

10/10 (非常に良い)

Alistair

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Comfortable beds and friendly staff.
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airportからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Alistair,Thank you for taking your time to leave us your feedback about your recent stay at Hilton London Gatwick.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel when you next travel through Gatwick airport.Kind regards,

8/10 (良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very long corridors and signage not always obvious
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airportからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear David,We are truly heartened to receive your generous review of Hilton Gatwick. Thank you for letting us know how much you enjoyed it.Apologize for the inconvenience occurred regarding the long corridors and lack of signage.We look forward to having you with us again in the near future.Kind Regards,Hilton Gatwick Team

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing and a free upgrade on arrival, they were so helpfull, would definitely stay again
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airportからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Mark,Thank you for your feedback. We are happy that you found the hotel to your liking and hope to see you again soon.RegardsReception Team

10/10 (非常に良い)

SONYA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For those wanting a convenient Gatwick airport hotel on the North Terminal side, don’t look further! There is a tunnel accessible from the airport to the hotel via the parking garage (not the best signage so ask for directions to avoid our debacle of walking on the ground level, navigating car traffic.) It’s a huge and luxurious hotel with food options within or grab food at the North Terminal with multiple stores like Marks and Spencers, Boots and WH Smith. Great option for those having an early flight!
Hilton Gatwick Airportからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Sonya,Thank you for your detailed feedback! We're delighted to hear that you found our hotel to be a convenient option for travelers needing accommodation near Gatwick Airport's North Terminal.We appreciate your insight regarding the tunnel access from the airport to the hotel and will work to improve our signage to make it easier for guests to navigate.It's fantastic to hear that you found our hotel to be luxurious and that you appreciated the food options available both within the hotel and at the nearby North Terminal.Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels!Regards,Reception Team

6/10 (普通)

Richard

カップルで旅行
Food and drink overpriced and under whelmed. Room was nice, clean and fresh.
2024 年 3 月に 1 泊滞在
Hilton Gatwick teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for taking a moment to share your experience. We are glad to hear that the room was to your liking. However we are sorry if you found our prices to be too high. Our team continuously review them to make sure they are in line with our competitors. We hope to welcome you back soon. Kind regards,

4/10 (不満)

Andre

家族旅行
気になった点 : 清潔度、スタッフとサービス
from checking in it was an unpleasant experience being asked when I would be checking out before I had signed any paper work which I had to say twice it wasn’t my name on the printed form. Got to our room, it’s ok went for a drink on payment to be told “£12 yeah” not please then dinner we had fish and chips food came told enjoy your meal not a problem but what we using to eat with I had to ask for a knife and fork.Thanks I will not forget this experience
2024 年 3 月に 1 泊滞在
Hilton Gatwick teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Andre,Thank you for taking a moment to share your experience. We are really sorry to hear that we let you down, specially because it is due to staff interaction. I can assure you that we work hard to provide our guests with the best service and it is disappointing to see that we failed to do so on this occasion. We will retrain our team to make sure no other guest feels like you. We hope to have the opportunity to welcome you back in the future and provide you with a better service.Kind regards,

10/10 (非常に良い)

scott

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We are extremely lucky to be able to use the diamond member lounge which was fabulous The updated hotel was great however despite having hot water for the bath and sink the shower was stone cold Aside that the stay was great as always Definitely recommend
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Scott,Thank you for your valuable feedback. We're delighted to hear that you enjoyed your experience at our Diamond Member lounge and that you found the updated hotel facilities to be great overall.We apologize for the inconvenience you experienced with the shower temperature not meeting your expectations. Please know that we take such matters seriously and will address them with our maintenance team to ensure that our facilities meet the highest standards.We're grateful for your recommendation and appreciate your continued loyalty. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back soon for another great experience.Regards,Reception Team

10/10 (非常に良い)

Merla

2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Merla,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel when you next travel through Gatwick airport.Kind regards,

10/10 (非常に良い)

Sharon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is very convenient to the terminal and it is affordable and great hotel.
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airportからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Sharon,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel.Kind regards,

10/10 (非常に良い)

Diane

2024 年 3 月に 1 泊滞在
Hilton Gatwick Airport Teamからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Diane,Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us.We hope to have the opportunity to welcome you back soon.Best Regards,Hilton London Gatwick Airport

8/10 (良い)

Diane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All good apart from no hairdryer in room and the bathrobe was damp
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airportからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Diane,We apologise for the missing hairdryer. We understand that this would have been frustrating. Your feedback regarding the condition of the bathrobe is duly noted, and we will prioritize addressing any amenities issues to ensure a more comfortable experience for our guests in the future.However, we're pleased to hear that everything else was all good. We appreciate your positive remarks in this regard.Thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If you have any further comments or concerns, please feel free to reach out to us directly.Best Regards,Hilton London Gatwick Airport

8/10 (良い)

Mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A bit overpriced for what is on offer. The restaurants are also very expensive.
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airportからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Mark, Your feedback regarding the pricing in the restaurant is duly noted and will be passed to the relevant department.We're sorry to hear that your dining experience did not meet your expectations. We will certainly review this feedback with our culinary team to improve the quality of our offerings.Thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If you have any further comments or concerns, please feel free to reach out to us directly.Best Regards,Hilton London Gatwick Airport

10/10 (非常に良い)

Elena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airportからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Elena,Thank you for choosing Hilton London Gatwick and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Hilton Gatwick.Kind Regards,Hilton London Gatwick

10/10 (非常に良い)

alejandra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente propiedad y muy comoda en el aerosol
2024 年 3 月に 1 泊滞在
Hilton Gatwick Airportからの返信 (投稿日 : 2024 年 3 月 3 日)
Dear Alejandra,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,