外観

ウエストゲート スモーキー マウンテン リゾート & ウォーター パークの口コミ

4 out of 5

口コミ

8.4

とても良い

評価 10 - 1014 件の口コミ中 571 件が非常に良い" "
評価 8 - 1014 件の口コミ中 189 件が良い" "
評価 6 - 1014 件の口コミ中 114 件が普通" "
評価 4 - 1014 件の口コミ中 73 件が不満" "
評価 2 - 1014 件の口コミ中 67 件が非常に不満" "

9.0/10

清潔度

8.6/10

スタッフとサービス

8.4/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

Sam、Ohio

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
タイムシェアの営業プレゼーテーションはほぼ強制的に聞かされるが、これは余計だった。それ以外は施設も清潔で、快適に過ごせる。ロケーションは悪くないが、国立公園側に行く際は必ずガトリンバーグの街中を通り、渋滞に巻き込まれる。ピジョンフォージ側からホテル敷地に入る際、道を渡るが、信号が無く、入りづらい。
2020 年 6 月に 4 泊滞在

6/10 (普通)

Kanisha

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
My stay was okay , the staff didn’t really know a lot of answers to my question but overall it was okay. But I will say the family style breakfast was the best breakfast I had in a while .
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Derek

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

6/10 (普通)

Rian

良かった点 : 清潔度、スタッフとサービス
M
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Georgena

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice!
2024 年 3 月に 2 泊滞在

8/10 (良い)

Nitia

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the cabin style rooms.
2024 年 3 月に 6 泊滞在

2/10 (非常に不満)

Kristen

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
We had two rooms for this property, one at the bottom of the mountain, and the other one at the top of the mountain the one at the top of the mountain, the room was buried, pretty clean, except for the phone had sticky stuff all over it. When we first got to the property, we had dinner reservations that we had to cancel because the main entry door into our cabin would not lock, so we had to wait for maintenance to come fix the lock then later that evening, the smoke/carbon monoxide detector was going off in the middle of the night. Had to go wait in our truck for an hour and a half while they fixed it the very next night at 3 AM it goes off again. Had to wait an additional 45 minutes for maintenance to come and pull the smoke detectors off the wall. The unit that we had at the bottom of the mountain was very noisy. Could hear everything in the rooms around us. We had a water leak in our room from the upstairs unit. Our room smells very musty and mildew. It’s dark like a cave with one window, looking at the playground parking lot . When I called to see if we could move to a different room due to the noise in the smell, that was not an option and was told as far as the noise goes just call security every time there’s a noise complaint this whole stay has been very frustrating. Not relax , and there’s been no accommodation for all the issues we’ve had. I would’ve been better off staying at a hotel.

10/10 (非常に良い)

Thomas

2024 年 3 月に 2 泊滞在

8/10 (良い)

Jose

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Its on the mountain and in the middle of 2 great towns.
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Efrain

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy hermoso ese sona el parque de agua muy bueno
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Angela

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice resort
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Cody

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 3 月に 2 泊滞在

6/10 (普通)

Tasha

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Parking was not good need more shuttle buses or perhaps a train to help with this.. they need to change the rug in the rooms very unclean
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Tiffany

2024 年 3 月に 6 泊滞在

8/10 (良い)

Marie

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Shirley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

8/10 (良い)

Cole

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Mercedes

2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Kimberly

良かった点 : 清潔度、スタッフとサービス
.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Sloane

2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

diamond

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
My family and enjoyed staying at Westgate
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Casey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent resort to stay at! Everyone was friendly, and other guests were quiet at night! Definitely 10/10
2024 年 2 月に 5 泊滞在

10/10 (非常に良い)

Victoria

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very nice. The only thing was some of the staff seemed not knowledgeable at the desk or server at the restaurant. I guess since it’s off season new employees and the water park was closed for renovations.
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

Sonia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice clean
2024 年 2 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 2 月 12 日)
Hi Sonia, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Smoky Mountain Resort and Waterpark!Best Wishes,Social Media Support

10/10 (非常に良い)

Julie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff is amazing! Location is beautiful!
2024 年 2 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Julie, Thank you for your feedback. We are very happy to see that you had a phenomenal visit to our property. We truly look forward to our next opportunity to welcome you and your family to the Westgate Smoky Mountain Resort & Water Park.Best Wishes,Social Media Support

10/10 (非常に良い)

Salome

良かった点 : 設備とサービス
We were dissatisfied the water park was not working and the site did not mention anything
2024 年 1 月に 3 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Salome, We're delighted to hear that you had a wonderful experience during your stay at our property. Your satisfaction is our top priority, and we can't wait to welcome you back for another fantastic visit!Best Wishes,Social Media Support

8/10 (良い)

Gustavo

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The staff is ok but in my room the outside balcony is a hole in the roof
2024 年 1 月に 3 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Gustavo, Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate Smoky Mountain Resort & Water Park soon.Best Wishes,Social Media Support

2/10 (非常に不満)

amy

2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Kasey

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved it
2024 年 1 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Kasey, We sincerely appreciate you taking the time to rate your experience with us, and we are glad it was fantastic! We hope to see you again soon at the Westgate Smoky Mountain Resort & Water Park.Best Wishes,Social Media Support

4/10 (不満)

Shawn

2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Cristell

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy buena experiencia todo estaba excelente me encantó
2024 年 1 月に 1 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Cristell, We're so grateful for your kind words about your experience at our resort! It's wonderful to hear that you had a fantastic stay. We hope to have the pleasure of welcoming you back soon.Best Wishes,Social Media Support

10/10 (非常に良い)

Hollie

2024 年 1 月に 1 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Hollie, Thank you for your excellent rating! We're thrilled that you had a fantastic experience at our resort. We can't wait to see you again on your next visit.Best Wishes,Social Media Support

10/10 (非常に良い)

Isabella

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
N/A
2024 年 1 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Isabella, Your positive review means a lot to us! We're thrilled that you had a fantastic experience at our resort, and we look forward to welcoming you back for another memorable stay.Best Wishes,Social Media Support

8/10 (良い)

Alcioney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Need breakfast and more acústica
2024 年 1 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Alcioney, Thank you for your wonderful feedback! We're thrilled that you had a fantastic experience at our resort. We look forward to your next stay with us.Best Wishes,Social Media Support

10/10 (非常に良い)

Ania

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Buena
2024 年 1 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Ania, Thank you for your positive rating! We're delighted that you had such a wonderful experience at our resort. We're already looking forward to your next visit and can't wait to see you again soon!Best Wishes,Social Media Support

8/10 (良い)

Angela

2024 年 1 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Angela, Your positive rating is greatly appreciated! We're thrilled that you had a fantastic experience at our resort, and we can't wait to see you again soon.Best Wishes,Social Media Support

10/10 (非常に良い)

Johny

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Johny, Thank you for taking the time to rate your experience with us! We're thrilled that it was fantastic, and we appreciate your positive feedback. We hope to see you again soon at our resort.Best Wishes,Social Media Support

10/10 (非常に良い)

jazmin

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 1 月 26 日)
Hi Jazmin, Thank you very much for your feedback and thank you for choosing the Westgate Smoky Mountain Resort and Casino. We can't wait to see you again!Best Wishes,Social Media Support

4/10 (不満)

Vania

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
The property from outside has a promise and it does fool you by the premises well maintain and big. However, once you get your room, you get a smack on the head to snap out of it. We booked a one bedroom villa and we got something less than a regular hotel room. We were 4 two adults two children and we could barely fit our luggage in the room. It says you get laundry and it is actually shared with your neighbor guests outside of the room. It was just not what we were sold on when booking. We travel a lot and I usual lay look at the reviews and just be careful when booking, the rooms are very very small for the name they are advertising it for. Not worth the money, you can book a whole cabin for your family for the same amount. The waterpark is not included unless you’re an owner. Very very dissatisfying. It is not even quiet because you can hear other guests in other rooms as if they would be next to you. It is definitely a big no for us. For pictures from outside it looks wonderful but trust me once you get the room it feels like the biggest scam.. definitely not coming back. One thing is good is it’s location.
2023 年 12 月に 3 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Vania, We're sincerely sorry to hear that your experience did not meet your expectations. We strive to provide accommodations that match the descriptions provided, and we regret that your room did not live up to your expectations. We apologize for any inconvenience caused by the size of the room and the shared laundry facilities. Your feedback regarding the noise level and the waterpark access is duly noted, and we will review our communication to ensure accuracy for future guests. We understand your disappointment and appreciate you sharing your concerns with us. We value your feedback and hope to have the opportunity to regain your trust in the future.Best Wishes,Social Media Support

2/10 (非常に不満)

Megan

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This hotel was a big disappointment
We were so excited about the indoor Waterpark that we bought 2 day tickets. When we got to the Waterpark we realized how cold the water was. It was way to cold for my 2 young children. We asked for a refund because we wouldn’t be able to use the second day, but was not given one. The bathtub had brown under the nozzles and you can hear the people above you really easily. The people above us woke us up several times a night. The next morning my daughter woke up screaming pain in her ear probably from the terrible water park. This stay was a big disappointment we ended up leaving early and not staying the full time.
2023 年 12 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Megan, We are sorry to hear about your disappointing experience at the indoor Waterpark and during your stay. We genuinely apologize for any inconvenience caused by the temperature of the water and the issues with noise from neighboring guests. Your feedback regarding the cleanliness of the bathtub is noted. We appreciate your feedback as it helps us improve our services and facilities for all our guests.Best Wishes, Social Media Support

10/10 (非常に良い)

Juan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Juan, Your positive feedback is truly appreciated! We're overjoyed to hear that you had such a fantastic experience at our resort. We're counting down the days until your next visit and can't wait to welcome you back soon!Best Wishes,Social Media Support

10/10 (非常に良い)

Maeves

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Maeves, Thank you so much for your positive rating! We're thrilled that you had such an amazing experience at our resort. We're already looking forward to your next stay and can't wait to see you again soon!Best Wishes,Social Media Support

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2023 年 12 月に 2 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hello, Thank you for choosing the Westgate Smoky Mountain Resort & Water Park! We appreciate you taking a moment to rate your stay. We are glad it was excellent.Best Wishes,Social Media Support

10/10 (非常に良い)

Jessica

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Returning customer. Absolutely beautiful place !! Very close to everything.
2023 年 12 月に 4 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Jessica, Thank you for your excellent rating and feedback! We're thrilled that you had a fantastic experience at our resort. We can't wait to see you again on your next visit.Best Wishes,Social Media Support

4/10 (不満)

Ashley

気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Sam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 11 月 20 日)
Hi Sam, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Smoky Mountain Resort and Waterpark!Best Wishes,Social Media Support

10/10 (非常に良い)

gremesha

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My little family had a great time at this resort
2023 年 10 月に 3 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 11 月 9 日)
Hi Gremesha, Thank you for the kind rating. We’re so happy your visit at the Westgate Smoky Mountain Resort and Waterpark well. We look forward to hosting you again!Best Wishes,Social Media Support

10/10 (非常に良い)

Tracy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property!
2023 年 10 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 10 月 31 日)
Hi Tracy, It's fantastic to hear that you enjoyed your time at Westgate Resorts. Your 5-star review is greatly appreciated.Kind Regards, Social Media Support

6/10 (普通)

Amber

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度
Beautiful resort! We did like it. But some honest feedback. The only issue is that you’re 20mins from the front desk if you end up in one of the units that’s the furthest out. If your room key doesn’t work it’s 40mins just driving to get it fixed. And… There were no dairy free, gluten free options at the only restaurant onsite. We had a kitchen in our room so we cooked for ourselves but it would have been nice to have a meal on site. The dining room looked nice!
2023 年 9 月に 9 泊滞在
Social Media Supportからの返信 (投稿日 : 2023 年 10 月 11 日)
Hi Amber, We're pleased to hear that you enjoyed your stay at our beautiful resort. Your feedback is valuable to us, and we appreciate your comments about the distance to the front desk. We'll certainly take this into consideration as we aim to improve our guest experience. Additionally, we apologize for the lack of dairy-free and gluten-free options at our restaurant. Thank you for your honest feedback, and we hope to have the opportunity to welcome you back in the future with an even more convenient and accommodating experience.Best Wishes, Social Media Support

10/10 (非常に良い)

Whitney

2023 年 10 月に 4 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 11 月 1 日)
Hi Whitney, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Smoky Mountain Resort and Water Park!Best Wishes,Social Media Support