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ホテル ムーン ドリームズ フエンヒロラの口コミ

3 out of 5
ホテル ムーン ドリームズ フエンヒロラ
Avenida de Santa Amalia 2, Fuengirola, Malaga

口コミ

8.6

非常に良い

評価 10 - 51 件の口コミ中 25 件が非常に良い" "
評価 8 - 51 件の口コミ中 19 件が良い" "
評価 6 - 51 件の口コミ中 5 件が普通" "
評価 4 - 51 件の口コミ中 1 件が不満" "
評価 2 - 51 件の口コミ中 1 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

6.8/10

設備とサービス

7.8/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Kamel、paris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Le personnel était aux petits soins
2024 年 4 月に 9 泊滞在
Customer supportからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Kamel, Thank you very much. We appreciate your excellent rating. It is very important for the whole team that makes up this hotel to receive these types of comments that make us work much harder to continue offering the best service to our clients. We would like to welcome you once again. Our best regards.

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great loation, town, beach. Good pool area. Clean and friendly. Highly recommended.
2024 年 3 月に 2 泊滞在
Customer supportからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Stephen, Thank you very much for your wonderful review. The entire team is pleased to know that your experience with us has been very important and hopes to have the pleasure of welcoming you back to your reference hotel in our city. Our best regards.

6/10 (普通)

Michael

良かった点 : スタッフとサービス、設備とサービス
The hotal is ok for a 2 days trip, pool is great
2024 年 2 月に 2 泊滞在
Customer supportからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Michael, Thank you for sharing your comment about your experience in our hotel. We are glad to know that your stay has been so satisfactory. These comments motivate us to continue offering the best services. We look forward to welcoming you on your next visit. Our best regards.

8/10 (良い)

Saara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ravintolatarjonta vain aamiainen,johtuen kai tammikuusta.
2024 年 1 月に 5 泊滞在
Customer supportからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Saara, We thank you for choosing and valuing our hotel so well during your visit to Fuengirola. You have all the information about our facilities and services on this platform where you can confirm that we only offer breakfast service throughout the year. We would be delighted if you would trust us again for future stays. Our best regards.

8/10 (良い)

PETER

家族旅行
良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 1 泊滞在
Customer supportからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Peter, Having the best experience at our hotel is very important to us. We thank you for your excellent review and would like you to come back again to meet your expectations. Thank you very much. Our best regards

6/10 (普通)

Thomas、Rockenhausen

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Man merkt deutlich dass das Hotel in die Jahre gekommen ist und nur die notwendigen Reparaturen gemacht werden. Trotzdem überzeugt das Hotel durch die Arbeit des Personals.
2023 年 12 月に 6 泊滞在
Customer supportからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Thomas, Thank you for choosing us during your stay in Fuengirola. We are encouraged that the efforts of our staff have left a positive impression on you. Providing exceptional service remains a priority, and your recognition motivates us to continually strive for excellence. Your feedback is very valuable to us, and we will certainly consider your comments as we work to improve both our facilities and the overall guest experience. We look forward to welcoming you back and demonstrating our commitment to providing you with a memorable stay. Our best regards.

8/10 (良い)

Andreas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Das Hotel liegt zentral, aber eben auch an einer Hauptstraße. Parkmöglichkeiten sind eher schlecht. Einkaufsmöglichkeiten gibt es.
2023 年 12 月に 7 泊滞在
Customer supportからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Andreas, Thank you for taking the time to let us know about your recent stay with us. We appreciate your recognition of our centrally located hotel with nearby shopping areas. We understand that the parking options were not as extensive as you wished, but that is why we always indicate on your booking confirmation information about the nearest public car park. We are pleased to hear that you found shopping opportunities nearby. Guest feedback is crucial to our continuous improvement, and we will certainly consider your comments as we strive to improve our services. We look forward to the opportunity to welcome you back, ensuring a pleasant experience. Thank you for choosing our hotel. Our best regards.

4/10 (不満)

Alina

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 7 泊滞在
Customer supportからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Alina, Thank you for choosing us. That you have the best possible experience in our hotel is the most important thing. We regret that this was not on this occasion on 100% of your expectation. We hope that you trust us again during your next stay to offer you the best service. Our best regards

10/10 (非常に良い)

Jan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful Hotel
Underbart hotell, nyrenoverat och fräscht, fick ett rum med balkong mot poolen, så hade sol hela dagen, stort plus för AC och kylskåp på rummet.
2023 年 12 月に 5 泊滞在
Customer supportからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Jan, Thank you very much for sharing with us your experience about this bedroom location. We are glad that you had a wonderful stay and we will be delighted to welcome you again. Our best regards.

10/10 (非常に良い)

Mary

2023 年 12 月に 6 泊滞在
Customer supportからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Mary, Thank you very much for choosing us during your visit to Fuengirola and for your fantastic rating. We would be very happy if you would come back to our hotel once again. Our best regards.

6/10 (普通)

Jeanette

2023 年 12 月に 3 泊滞在
Customer supportからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Jeanette, Thank you for choosing us. That you have the best possible experience in our hotel is the most important thing. We regret that this time was not on 100% of your expectation. We hope that you trust us again during your next stay to offer you the best service. Our best regards.

10/10 (非常に良い)

Mr John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 7 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Mr.John, Thank you very much for sharing with us your great rating. We are glad that you had a wonderful stay and we will be delighted to welcome you again. Our best regards.

10/10 (非常に良い)

Lena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 7 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Lena, We are glad to know that our daily effort has its reward. Thank you very much for your important rating that makes us move forward always seeking excellence in service and treatment of our customers. It will be a pleasure to welcome you again. Our best regards.

10/10 (非常に良い)

Mary

2023 年 11 月に 7 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Mary, Thank you very much for your great rating. We are glad that you had a great experience and we would like to welcome you again soon. Our best regards.

10/10 (非常に良い)

Kerstin

2023 年 11 月に 3 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Kerstin, Thank you very much for choosing us and for your fantastic rating. We would be very happy if you would come back to our hotel once again. Our best regards.

6/10 (普通)

Kari

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Goot
2023 年 11 月に 7 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Kari, Thank you very much for your assessment of our hotel. We are glad to know that you had a nice stay. This rate motives us to continue offering the best services. We look forward to welcoming you on your next visit. Our best regards.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 7 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear guest, We are glad to know that our daily efforts are rewarded. Thank you very much for your important valuation that makes us move forward always looking for excellence in service and treatment to our customers. It will be a pleasure to see you again. Our best regards.

6/10 (普通)

Matti Juhani

2023 年 10 月に 7 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Matti, We appreciate your choice and great assessment of our charming hotel. We would like to come back this time, if we can meet your full expectations. Our best regards.

8/10 (良い)

Mats

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Frukosten var riktigt bra. Poolområdet var också bra. Trevlig personal. Prisvärt
2023 年 10 月に 7 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Mats, Thank you very much for your assessment regarding our friendly staff, value for money and other details that you have commented so positively on our hotel. We are glad to know that you had a fantastic experience and we greatly appreciate that you count us back on your next stay in our city. It will be a pleasure to see you again. Our best regards.

10/10 (非常に良い)

Abdelilah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
África the front desk was very helpful and not ce has good customers service.the hotel has nice location one block from the beach
2023 年 10 月に 1 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 10 月 18 日)
Dear Abdelilah, Thank you very much for your wonderful review, especially your comment about Africa. The whole team is pleased to know that your experience with us has been very satisfactory and we would like to have the pleasure of welcoming you again in your reference hotel in our city. Our best regards.

10/10 (非常に良い)

Aleksej

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ok
2023 年 9 月に 2 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Aleksej, Thank you very much for choosing us and for rating our establishment so highly. We hope you visit us again very soon to offer you the best experience in the best place. We are waiting for you in the usual place to welcome you once again. Our best regards.

10/10 (非常に良い)

Anni

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Anni, Thank you very much for the excellent assessment of our hotel. That you have the best possible experience in our hotel is very important. It will be a pleasure to see you again. Our best regards.

8/10 (良い)

Anette

2023 年 10 月に 2 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Anette, Thank you very much for choosing us and for your high rating. It will be a pleasure to welcome you back and to meet all your needs once again. Our best regards.

8/10 (良い)

Veikko

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Huoneessamme oli leveä parivuode, mikä oli mukavaa, tosin patja oli melko kova. Vaatekaappi oli iso, mutta henkareita vain kuusi. Varmaan olisi respasta saanut niitä lisää, jos asia olisi kovasti vaivannut. Aamiainen oli hyvä, mutta vaihtelua tarjontaan olisi kaivannut. t. Veve
2023 年 10 月に 5 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Veikko, We greatly appreciate your opinion and we are delighted that you had a good stay at our hotel. We will take into account your comment about the suggestion you informed and not allowing your experience to be seamless. We would like to welcome you back and be able to fulfill them on your next visit to our city. Our best regards.

10/10 (非常に良い)

Petri

2023 年 10 月に 4 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Petri, Thank you very much for choosing us and for your fantastic rating. We would be very happy if you would come back to our hotel once again. Our best regards.

8/10 (良い)

Chantal

2023 年 9 月に 1 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 10 月 5 日)
Dear Chantal, Thank you very much for choosing us and for rating our establishment so highly. We hope you visit us again very soon to offer you the best experience in the best place. We are waiting for you in the usual place to welcome you once again. Our best regards.

8/10 (良い)

Debra

2023 年 9 月に 8 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 10 月 3 日)
Dear Debra We appreciate your choice. We are glad that you enjoyed our facilities and services. We are waiting for you to welcome you again. Our best regards.

10/10 (非常に良い)

Hannu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Todella siisti ja mukava hotelli, jossa oli allas sisäpihalla ja hyvä runsas aamiainen ja muutenkin hyvää ruokaa tarjottavana, lähellä keskustaa ja rantaa.
2023 年 9 月に 4 泊滞在
Customer supportからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Hannu, Thank you very much for your rating. We are glad to know that your stay at our hotel provided you with that comfort and perfect details that you needed to make it an unforgettable experience. We are waiting for you to enjoy our services again. Our best regards.

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay.
Had a great stay here. Great location, staff really friendly. We had one of the rooms right next to the pool which was great. Free safe and great air con.
2023 年 9 月に 5 泊滞在
.からの返信 (投稿日 : 2023 年 9 月 18 日)
Thank you very much Sarah, we are happy to know that you have been comfortable in your stay with us, we will always try to make you feel at home. We hope to see you soon. Greetings. Moon Dreams Fuengirola

10/10 (非常に良い)

Maja

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Love staff and nice, comfortable room. Good for the price! Perfect location
2023 年 8 月に 1 泊滞在
Customer Supportからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Maja, Thank you very much for your assessment about our love staff, comfortable room and our value for money that you have commented so positively on our hotel. We are glad to know that you had a fantastic experience and we greatly appreciate that you count us back on your next stay in our city. It will be a pleasure to see you again. Our best regards.

10/10 (非常に良い)

Emmi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loistava lyhyelle tarpeelle :)
Loistava sijainti, hyvä iso uima-allas ja ystävällinen henkilökunta :) Huone aika pienehkö, mutta sopi ihan hyvin muutamaksi yöksi.
2023 年 8 月に 1 泊滞在
Customer Supportからの返信 (投稿日 : 2023 年 8 月 23 日)
Dear Emmi, Thank you very much for choosing us and appreciating our great location or good big pool and, above all, what distinguishes us, our treatment of the staff that you have liked so much. We loved helping you meet all your expectations during your stay in this wonderful city. We wish to see you again. Our best regards.

8/10 (良い)

nicolaj

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Fint ophold
Hotellet lå placeret fint et lidt roligere sted. Stedet var lidt slidt at se på, men alt var funktionelt. Vi havde savnet lidt bedre senge og ikke en AC unit der blæser direkte ned på én. Personalet var flinke og imødekommende. Morgenmadsbuffet var hvad man kunne forvente af en morgenmadsbuffet.
2023 年 8 月に 7 泊滞在
Customer Supportからの返信 (投稿日 : 2023 年 8 月 16 日)
Dear Nicolaj, Thanks for sharing your comment. We are glad to know that, despite the detail that you indicate and of which we took note, you were able to enjoy a stay as you deserve. We hope that you trust us again on your next stay to offer you the best service. Our best regards.

2/10 (非常に不満)

Ernst

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 3 泊滞在
Customer Supportからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Ernst, We regret that your experience has not been as desired. Every day we strive and work to offer quality services and attention to our guests so that their stay is memorable. We regret that on this occasion your experience has not been the same as for the rest of our clients. It would be a pleasure to welcome you again and show you that we are qualified to offer it to you. Our best regards.

8/10 (良い)

Pipsa

良かった点 : 清潔度、スタッフとサービス
2023 年 7 月に 7 泊滞在
Customer Supportからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Pipsa, Thank you very much for choosing us and for your fantastic evaluation. We would be very happy if you come back to our hotel again. Our best regards.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Customer Supportからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear guest, We appreciate your choice and assessment of our hotel. We are glad that you enjoyed our facilities and services. We are waiting for you to welcome you again. Our best regards.

10/10 (非常に良い)

Nicola

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great to be back at this hotel
We have previously stayed at this hotel 6 times (pre pandemic) although this stay is our first since it became Moon Dreams. Spotted one original member of staff from before who was still very pleasant and happy to help. The new staff werent as friendly and we had ta bit of trouble communicating due to the language barrier. The hotel itself is still a gem. Pool area is fantastic. Breakfast is great too. Our room had a balcony overlooking the pool which was great. The bedroom had been decorated since the new ownership, but the bathroom was tired. Toilet flush button was loose, some tiles and the sink had small cracks - it could have just done with some small repairs/tlc. It didnt affect our holiday though and we will go back again and again. We love Fuengirola and this hotel.
2023 年 7 月に 6 泊滞在
Customer Supportからの返信 (投稿日 : 2023 年 7 月 29 日)
Dear Nicola, Thank you very much for being so faithful to our hotel. We are delighted to welcome you once again and appreciate all the positive comments and also your suggestions you make about our staff, facilities and services. We hope to see you again and continue offering you the best experience in this wonderful city. Our best regards.

8/10 (良い)

Emmanuel

家族旅行
良かった点 : 清潔度、スタッフとサービス
.
2023 年 7 月に 7 泊滞在
Customer Supportからの返信 (投稿日 : 2023 年 7 月 19 日)
Dear Emmanuel, Thank you very much for your great score. We are glad you had a great experience and hope to see you again soon. Our best regards.

8/10 (良い)

Riikka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在
Customer Supportからの返信 (投稿日 : 2023 年 7 月 17 日)
Dear Riikka, Thank you very much for choosing us and for your fantastic evaluation. We would be very happy if you come back to our hotel again. Our best regards.

8/10 (良い)

Juha

良かった点 : スタッフとサービス、客室の快適度
Loistava
2023 年 5 月に 7 泊滞在
Customer Supportからの返信 (投稿日 : 2023 年 6 月 19 日)
Dear Juha, Thank you for sharing your comment about your experience in our hotel. We are glad to know that your stay has been so satisfactory. These comments motivate us to continue offering the best services. We look forward to welcoming you on your next visit. Our best regards.

8/10 (良い)

Risto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 7 泊滞在
Customer Supportからの返信 (投稿日 : 2023 年 6 月 19 日)
Dear Risto, Thank you very much for choosing us and for your fantastic evaluation. We would be very happy if you come back to our hotel again. Our best regards.