Deluxe Penthouse | Premium bedding, pillowtop beds, iron/ironing board, free WiFi
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Reviews of Akama Resort

4.5 out of 5
Akama Resort
625 Charlton Esplanade, Marina Precinct, Hervey Bay, Urangan, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 311 out of 419 reviews" "
Rating 8 - Good. 90 out of 419 reviews" "
Rating 6 - Okay. 12 out of 419 reviews" "
Rating 4 - Poor. 5 out of 419 reviews" "
Rating 2 - Terrible. 1 out of 419 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Stayed 10 nights in Dec 2023

10/10 Excellent

Jayakumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was very spacious and had a well stocked kitchen utensils. Good view of the ocean and well lit with folding doors on the balcony. The blinds were bit out dated and didn't block light coming in the bedroom in early hours of the morning. Overall, we enjoyed our stay and the pool and spa.
Stayed 2 nights in Dec 2023

10/10 Excellent

Chaminda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we need for very comfortable stay. Dana at the front desk was extremely helpful and we felt very welcome there. The apartment and the facilities are top quality and well maintained.
Stayed 3 nights in Dec 2023
Response from Dana on Dec 25, 2023
Hi Chaminda,Thank you for taking the time to write us a wonderful review. I am glad you enjoyed your stay here and hope to see you back again soon.Thanks,Dana

6/10 Okay

Damian

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Needs a good clean. Carpet stained.
Stayed 2 nights in Nov 2023
Response from Dana on Dec 25, 2023
Hi Damian,Unfortunately these stains are from chemicals that we couldn't get out. Our carpets get cleaned all the time. Hopefully this year we will be replacing the much needed carpets.Hope you enjoyed your stay.

10/10 Excellent

Stacy

Traveled with family
Liked: Staff & service, property conditions & facilities
Thanks Brad. Great spot for a getaway. Beautiful property and fabulous location.
Stayed 3 nights in Oct 2023
Response from Dana on Oct 18, 2023
Hi Stacy,Thank you for taking the time to leave a review, I'm glad you enjoyed your stay.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute gem of a place stayed here three times now will book again for next visit
Stayed 4 nights in Aug 2023
Response from Linda on Aug 24, 2023
Thanks David for your excellent review, we are pleased that you enjoyed your stay here.

6/10 Okay

Stacey

Stayed 2 nights in Jul 2023
Response from Dana on Aug 1, 2023
Hi Stacey,Thanks for taking the time to review us. If you have any feedback for us, please email or call so we can improve on our apartments.

6/10 Okay

Adam

Stayed 3 nights in Jun 2023
Response from Dana on Aug 1, 2023
Hi Adam,Thanks for taking time to leave us a review. We hope you enjoyed your stay.

10/10 Excellent

Colin

Traveled with family and small children
Liked: Cleanliness, staff & service
Great place to stay, with large apartments, good parking underneath and handy to get around Hervey Bay - the Boat Clun is a few minutes walk away. Swimming pool is fun.
Stayed 3 nights in Jun 2023
Response from Dana on Aug 1, 2023
Hi Colin,Our heated swimming pool is always a hit, optimal for any season. I'm glad you enjoyed your stay and enjoyed dining at the Boat club.

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spacious apartment, friendly and helpful staff, really enjoyed our stay.
Stayed 2 nights in Jun 2023
Response from Dana on Aug 1, 2023
Hi Helen,Thank you for taking time to write a review, I am glad you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the deluxe penthouse suite. It was spacious and had everything we needed for a self contained stay. The view from the huge balcony was fantastic. The only downside we experienced was the carpark, if you have large car (like a landcruiser) you might not fit between the columns in the basement carpark.
Stayed 4 nights in Jun 2023
Response from Linda on Jul 2, 2023
Hi Juliethanks for your excellent review, we are pleased that you all enjoyed the spacious penthouse with the excellent view. The car parks are on the smaller side but the land cruisers do fit, you just need to take it slow.Thanks Linda

6/10 Okay

Debra

Business traveler, Traveled with family
Second time we have stayed here, traffic can be quiet noisy at certain times, appartments are very roomy, pillows need replacing beds are very comfy, reasonably clean throughout, not sure what the bad smell was on the ground floor but hopefully it was temporary.
Stayed 2 nights in Jun 2023
Response from Linda on Jun 19, 2023
Hi DebraThank you for your review, there are many pillows in the apartments of varying types for your use, and you could of asked us for another pillow if they weren't suitable. I live on the ground floor and I never noticed any bad smell.Thanks Linda

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Great quality property conveniently located
Amazing spacious rooms with super sized balcony and ability to slide back all the doors. Quality fittings with full sized washing machine and dryer. Kitchen well equipped.
Stayed 4 nights in May 2023
Response from Dana on Jun 16, 2023
Hi Anthony, Thanks for leaving such a nice review! People definitely love our facilities that the apartments offer, great to hear you enjoyed your stay and we hope to see you back again!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service
A beautiful, super modern, large fully self-contained apartment with big windows and spacious balcony. Excellent bed and great shower. Big kitchen. Useful having two toilets! Parking with a lift directly to our floor was very convenient. Walking distance to Boat Harbour & Urangan shops and restaurants.
Stayed 3 nights in May 2023
Response from Dana on Jun 16, 2023
Hi Richard,Thanks for leaving a great view, it's nice to hear that you also got to experience what Urangan has to offer within walking distance from us. We hope to see you back again!

10/10 Excellent

Waltraud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Dana on Jun 16, 2023
Hi Waltraud,Thanks for leaving a review, we are happy to hear that you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2023
Response from Dana on May 4, 2023
Hi Alicia,Thanks you for your review, we hope you visit us again.

10/10 Excellent

Fergus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Dana on May 4, 2023
Hi Fergus,Thanks you for your review, we hope you visit us again.

8/10 Good

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Dana on Jun 16, 2023
Hi Geoff,Thank you for the review, I'm glad you enjoyed your stay.

10/10 Excellent

Courtney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the size of the apartment! So big. Everything was new and lots of facilities. Big balcony overlooking the pool was beautiful. Main bedrom was super spacious. Awesome storage for longer stays. Extra touch was fresh herbs being available from reception, freshly cut from their garden.
Stayed 5 nights in Apr 2023
Response from Linda on Apr 15, 2023
Hi CourtneyThanks for your excellent review, we are pleased to hear that you enjoyed the spacious apartment and big balcony. Fresh herbs, fruit and vegies are just an added extra.

8/10 Good

Debra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like, that the ducted aircon was default set on a 6 hour timer, very hot in rooms once it turned off, having to reset at 1 or 2 am was very inconvenient Traffic noise was very loud when out on the balcony. The apartment was very roomy and comfortable, beds were super comfy.
Stayed 6 nights in Mar 2023
Response from Linda on Apr 15, 2023
Hi DebraThanks for your review, i am sorry about the air conditioner timer turning off, there are fans in every bedroom. Unfortunately cars make noise, some worse than others but I am pleased you enjoyed the apartment and the beds were comfortable. Thanks Linda

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Linda on Apr 5, 2023
Thanks so much

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This apartment was absolutely beautiful with heavenly views and the area was quiet and peaceful and the swimming was lovely. Beautiful walks and the area was perfect.
Stayed 2 nights in Feb 2023
Response from Linda on Apr 5, 2023
Hi MichaelThanks for the excellent review, we appreciate your beautiful comments. Thanks Linda

10/10 Excellent

Andreas

Stayed 1 night in Dec 2022

10/10 Excellent

CARRIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean apartments. We had direct access straight out to the lovely pool and spa.
Stayed 2 nights in Dec 2022

10/10 Excellent

Maja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space of loungeroom and bedroom was excellent. Pool big and clean. The most important was quite at night 🙏
Stayed 3 nights in Nov 2022

10/10 Excellent

Michae

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Great service on our late check in Lovely apartment
Stayed 4 nights in Nov 2022

4/10 Poor

Richard

Traveled with family
Disliked: Staff & service, property conditions & facilities
Location was good near the harbour
Stayed 3 nights in Oct 2022
Response from Dana Baggett on Nov 1, 2022
Hi Richard, Sorry to hear that you didn't enjoy your stay to give us a 2. If you could email us with your concerns so we can address them for future guests. Thank you.

10/10 Excellent

JONATHAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, fully equipped apartment in convenient location. Friendly, knowledgeable and helpful staff too.
Stayed 3 nights in Oct 2022
Response from Dana on Nov 1, 2022
Hi Jonathan,Great to hear that you enjoyed your time and that we could help you with information about Hervey Bay. I hope everyone enjoyed their time exploring Hervey Bay and that we get to see you again.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to dislike at all The views where lovely ,it was just so nice
Stayed 2 nights in Oct 2022
Response from Dana on Oct 28, 2022
Hi Margaret,It's great to hear that you enjoyed your time here and relaxed with our amazing view. Hope to see you again in the future

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful apartment with an amazing view. The complex overall was spotless, the staff were amazing couldn't ask for anything more. The location is great also, nice and quiet with walking distance to cafes and restaurants!
Stayed 2 nights in Sep 2022
Response from Linda on Oct 13, 2022
Thanks so much, we appreciate your review.

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel advertised a heated pool. The pool was absolutely freezing! Kids wouldn’t even go in the pool and it was the end of September. We found lolly wrappers under the bed. The main part of the esplanade wasn’t within walking distance (for a young family) and most restaurants closed super early, 8pm at the latest, some even 1pm. Rooms were modern and spacious with a nice view.
Stayed 6 nights in Sep 2022
Response from Linda on Sep 25, 2022
Hi DonnaThanks for your review, I am pleased you enjoyed the spacious apartment and the view is really good. Unfortunately the pool heater died at the start of winter and the new heat pump is scheduled to be installed next week. There has been plenty of kids swimming and the spa is running at 34*. I am sorry to hear that a lolly wrapper was missed, I will inform the cleaners too. Hervey Bay is very spread out and there is no CBD. We are only 200m or so from a lot of restaurants, the beach, a park, Reef World and the Marina. There are 11 restaurants within a 1 - 1 1/2 km radius and the Boat Club is at the end of our street. Yes, a lot of the restaurants do close early and some of the coffee shops close early too. I hope to see you again one day.Thanks Linda

8/10 Good

WAYNE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Good value for money. Maybe time for a freshen up of the room. Pool heater also
Stayed 2 nights in Sep 2022
Response from :Linda on Sep 25, 2022
Hi WayneThank you for your review, unfortunately the pool heater died at the start of winter and the new heater has just arrived and is scheduled to be installed this week. Also the carpet in that apartment is booked in to be replaced in November. I hope you enjoyed your holiday. Thanks Linda

10/10 Excellent

GWYNETH

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hervey
Stayed 3 nights in Aug 2022
Response from Linda on Oct 13, 2022
Hi GwynethThanks for the excellent review.

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the marina
Stayed 1 night in Aug 2022
Response from Linda on Oct 13, 2022
Thanks for your review Louise.

10/10 Excellent

Peter

Stayed 2 nights in Aug 2022

10/10 Excellent

MELODY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay had all the facilities we needed and walking distance to everything
Stayed 3 nights in Jun 2022
Response from Linda on Jun 29, 2022
Hi Melody Thanks for the excellent review, we are pleased that you enjoyed your stay with us.

10/10 Excellent

Cristy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. We had the 3 bedroom and it was so spacious and clean.
Stayed 4 nights in May 2022
Response from Linda on Jun 29, 2022
Hi Cristy Thanks for the excellent review, we are pleased that you enjoyed your stay with us.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly managers. Rooms are massive.
Stayed 3 nights in May 2022
Response from Linda on Jun 29, 2022
Hi Sarah Thanks for the excellent review, we are pleased you enjoyed our spacious apartments.

10/10 Excellent

Hayden

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and views were wonderful Great for the kids even with the rain.
Stayed 2 nights in May 2022
Response from Linda on Jun 29, 2022
Hi Hayden Thanks for the excellent review. I am glad the rain didn't ruin your holiday.

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022
Response from Linda on Jun 29, 2022
Thanks Carrie for the excellent review. Linda

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed our stay, however it was not in walking distance to a lot of facilities. The bbq and grounds could have done with better maintenance.
Stayed 4 nights in Mar 2022

10/10 Excellent

SAN-HSIEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Jess

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect apartment with everything we needed. Great friendly service and staff!
Stayed 4 nights in Mar 2022

8/10 Good

trevor

Liked: Cleanliness, property conditions & facilities, room comfort
A lovely two days in urangan
As a couple we found the unit to be very comfortable and well located. Like most places it’s not brand new but pretty good really. We thought that the price was probably a little high for what it is but really we were very comfortable and enjoyed the location. We went to the Asian restaurant one night and it was terrific. Next night we joined friends at balaeno restaurant at the marina and highly recommend that too./ Yes we would go back again but would look next door for comparable pricing. The pool was great. Parking free and easy. The bed very comfortable.
Stayed 2 nights in Jan 2022

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Jan 2022

10/10 Excellent

Hyun ha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Linda on Jan 30, 2022
Thanks so much Hyun we are pleased that you enjoyed your stay here.

10/10 Excellent

Raisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure parking away from the sun. Swimming poole, walking distance to beach. Very clean and spacious rooms.
Stayed 2 nights in Jan 2022
Response from Linda on Jan 30, 2022
Hi Raisa Thanks so much for the excellent review, we are pleased that you enjoyed our large and clean apartments and the swimming pool. Thanks again.

10/10 Excellent

Andrew

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night, that being said we really enjoyed our stay. Friendly staff, easy check in, very spacious and everything is available. We walked in and the air con was on and everything was clean. We had our own little court yard type area which was lovely. Cannot wait to come back soon.
Stayed 1 night in Jan 2022
Response from Linda on Jan 30, 2022
Hi Andrew Thanks for the great review, you will have to stay a little longer next time.

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 4 days and enjoyed our stay very much. It’s clean, spacious , excellent location and lovely pool. Definitely will come back again.
Stayed 3 nights in Dec 2021
Response from Linda on Dec 18, 2021
Hi Vivian Thank you so much for the excellent review, we are pleased that you enjoyed our spacious apartment and the pool, we look forward to welcoming you back. Thanks again Linda

10/10 Excellent

Reece

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely stay. Nice hotel with great facilities and lovely staff. Would definitely stay there again.
Stayed 4 nights in Nov 2021
Response from Linda on Nov 27, 2021
Hi Reece Thanks so much for the excellent review, we are pleased that you enjoyed your stay with us, we look forward to welcoming you back. Thanks again.