庭園

ホテル リージェンシーの口コミ

5 out of 5
ホテル リージェンシー
Piazza M. D'Azeglio, 3, Florence, FI

口コミ

9.2

とても素晴らしい

評価 10 - 397 件の口コミ中 288 件が非常に良い" "
評価 8 - 397 件の口コミ中 73 件が良い" "
評価 6 - 397 件の口コミ中 23 件が普通" "
評価 4 - 397 件の口コミ中 7 件が不満" "
評価 2 - 397 件の口コミ中 6 件が非常に不満" "

9.4/10

清潔度

9.6/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Ririna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 2 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 7 月 9 日)
Dear Guest,Allow me to thank you for leaving this feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know.We are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
wifiが不安定だったことが唯一の欠点でした。あとはスタッフの皆さんは親切で丁寧。朝食もレストランの食事はとても満足しました。落ち着いた場所にあるので夜間もゆっくり休めおすすめのホテルです。
2019 年 6 月に 5 泊滞在
Claudia Gallo Hotel Managerからの返信 (投稿日 : 2019 年 7 月 6 日)
Dear Guest, First of all we would like to thank you for having spent a little time to give us a feedback about your Experience. I hope we achieved our goal in making your stay memorable by providing outstanding service. Best regards,

10/10 (非常に良い)

Issy、Tokyo

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテルは美しく、スタッフ達も色々なリクエストに真摯に対応してくれました。
2019 年 5 月に 3 泊滞在

10/10 (非常に良い)

Tomoko、Oita, Japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2つバスルームのついたスイートで3日間快適に過ごせました。 部屋にネスプレッソ(コーヒーメーカー)が付いているのも助かりました。 朝食ビュッフェの際に、温かい飲み物は席に着いてから準備していただけるのが嬉しかったです。
2018 年 8 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful hotel experience in Florence
We stayed at Hotel Regency for 4 nights. Even though the hotel is a bit far from the city central, you can enjoy the calm and quiet stay away from the busy streets. The hotel buildings and interior facilities are all classical and beautiful, and the hotel staffs are all welcoming and friendly. What we enjoyed the most is the breakfast buffet and dinner at the restaurant; they are nicely served and so pleasant by the inner garden. For those who wish to experience luxurious and easy stay in Florence, this hotel is one of the best choices!
2017 年 8 月に 4 泊滞在
The Regency Teamからの返信 (投稿日 : 2017 年 9 月 4 日)
Dear Guest, It has been our pleasure to welcome you to Hotel Regency on your recent visit with us. Please know, that we appreciate all of your useful comments and suggestions, which help us to improve the thousands of small attentions, which Hotel Regency is renowned for. We look forward to having you soon again as our honoured guest at Hotel Regency, “your home away from home”. Regards

6/10 (普通)

ビアンカ、日本

良かった点 : スタッフとサービス
アットホームなスタッフのいるホテル
私たちの宿泊した部屋は、浴槽が狭く、予約時に確認したほうが良かったかなと思いました。、 スタッフは、皆さん感じ良かったです。ただ、街中から離れているので、タクシーを使用しての移動になりました。

8/10 (良い)

トシ、横浜

良かった点 : スタッフとサービス
美術館に歩いて行ける便利な所にあるあったかみのあるホテル
美術館に歩いて行ける距離にある静かで公園の前にあるまた訪れたいホテル 従業員も感じが良く英語も通じます。五つ星の割に安い印象。朝食も込みで。良かったです

10/10 (非常に良い)

leochanmama、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
静かでフレンドリーな素晴らしいホテル
夜遅くに到着したにも関わらず、コンシェルジュの方がお待ちしておりましたと名乗る前にご挨拶をして下さり、着いた早々から優しい気持ちにして下さりました。また清掃スタッフさんに至るまでとても礼儀正しく心の底からまた泊まりたいと思わせてくださるホテルでした。そして何と言っても素敵なお庭を見ながらの朝食は最高でした。

6/10 (普通)

ムルソー、愛知県

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
静かで落ち着いたホテル
観光エリアの中心地からはやや離れているが、その分、静かな環境で、こじんまりとした落ちついたホテル。スタッフの対応も親切で気配りが利いている。ベッドは大きく快適。清掃は行き届いている。部屋の設備や内装は、不快というほどではないが、古さは否めない。電源コンセントがデスクやベッドの傍にないため、スマホのやカメラの充電をバスルームのコンセントでしなければならなかった。蚊よけのために、電気蚊取線香がついていたが、臭いが気になり外した。レストランは中庭にテラス席もあり、緑に囲まれて気持ちが良い。今回泊まった部屋は、ロビーやレストランには近かったが、1階の眺望が遮られている位置だったことが残念。初日だけ無料のミネラルウォーターが置かれていたが、翌日以降は供給されなかった。このクラスのホテルにしてはサービスが劣る。

10/10 (非常に良い)

YOSHIDA、munich

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ホスピタリティが素晴らしい
隅々まで行き届いたサービス、気遣い。一言でいうならおもてなしの精神が満ちていました。少し市内から離れていますが、徒歩圏内です。朝食もとても美味しかったです

8/10 (良い)

HAYAKAWA、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
お金が掛かってもグレードの高い部屋を!!
予約した部屋のシャワーが弱過ぎて、部屋を変えてもらいました。 料金はプラスで掛かりましたがグレードアップしました。 そこには不満足です。 変えてもらった部屋は広くて清潔で最高でした。 ホテルスタッフはみんなサービスも良く快適に過ごしました。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ラグジュアリーホテル
2度目の宿泊です。街中から少し離れていますが、静かで、貴族の邸宅に住んでいるような優雅な気分になります。 サービスがきめ細かい。朝9時の到着に部屋が空いているからだと、用意してくれした。 部屋は広く、バスルームを入れて100平米以上ありました。

10/10 (非常に良い)

JHG、K

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
最高のサービス
邸宅を改築した由緒あるホテルです。このホテルの一番のポイントはサービスです。とくにコンシェルジュのアレッサンドロ、併設されてるレストランのウエイター、ユーリのサービスは最高級、いつも笑顔で気が利いていて、ずっとこのホテルにいたい気分にしてくれました。ドゥーモまで10分ほど歩きますが、中庭のあるこのホテルで一日過ごすのも悪くありません。

10/10 (非常に良い)

スクービー

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
こじんまりした高級ホテル、サービス、食事、設備最高。観光地までやや遠い感あるものの、絶対お勧め。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ホテル リージェンシー フィレンツェ
中心部まで歩いて15分位の不便さはありますが、 サービス面で大満足です。無料の朝食、インターネット、またホスピィタリティ等々。こじんまりした、中心地の喧噪から離れたホテルならではの良さが詰まっていました。

8/10 (良い)

Janis

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Small boutique hotel. Really nice staff. Good breakfast! Building is classic, therefore also noise cancellation is not sufficient. However, everything else is great!
2024 年 4 月に 2 泊滞在
Hotel Regencyからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Guest,Greetings from Hotel Regency - Small Luxury Hotel of the World.We would like to thank you for your review.We took note of your comments related to the noise of our infrastructure. We apologize if your room did not completely meet all your expectations, it is essential for us to receive Guest’s feedback in order to improve our services. Looking forward to welcoming you again here at the Regency hotel. I send you my best regardsClaudia Gallo - General Manager

10/10 (非常に良い)

Mahra、LAGUNA NIGUEL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Hotel Regency Florenceからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for the kind review.We look forward to welcoming back you soon!Best RegardsClaudia Gallo - General Manager

10/10 (非常に良い)

Claudia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ci torneremo di sicuro
2024 年 3 月に 1 泊滞在
Hotel Regency Florenceからの返信 (投稿日 : 2024 年 4 月 10 日)
Gentile Claudia, Grazie mille per aver scelto il nostro hotel e per aver condiviso la sua bella recensione.Sono davvero felice di sentire che abbia apprezzato la struttura. Speriamo di poterle dare nuovamente il benvenuto in un futuro prossimo!Cordiali saluti,Claudia Gallo - General Manager

6/10 (普通)

Arunabha

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 3 泊滞在
Hotel Regencyからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Mr. Arunabha, Greetings from Hotel Regency - Small Luxury Hotel of the World.We would like to thank you for the time spent leaving this feedback on Expedia. We apologize if our hotel did not completely meet all your expectations, it is essential for us to receive Guest’s feedback in order to continue improving our services. We sincerely hope that we have an opportunity to reverse the impression you had during your stay on your next visit to Florence.Best RegardsClaudia Gallo - General Manager

10/10 (非常に良い)

Ulas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sakinlik arayan çiftlere öneririm. Konforlu ve ilgili bir tesistir
2023 年 12 月に 5 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Mr. Ulas, Thank you for sharing your comments with us regarding your recent stay at The Regency Hotel. We are delighted to learn that everything exceeded your expectations and I am so pleased you enjoyed your stay in the luxurious surroundings of our beautiful hotel.We look forward to welcoming you back to our Hotel.With very best wishes,Claudia Gallo - General Manager

10/10 (非常に良い)

Antonio

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is top notch and so is the property!!!
2023 年 11 月に 4 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 11 月 16 日)
Dear Antonio, We are glad to read that our Team made every attempt to ensure that your stay with us was the best possible.We all look forward to welcoming you back for another indelible stay. Best RegardsClaudia Gallo - General Manager

10/10 (非常に良い)

Nicholas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Unique property, excellent service and convenient location that is away from the tourist area.
2023 年 10 月に 1 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Nicholas, Thank you for sharing your memorable experience at our Hotel Regency. We are indeed delighted to know that the services rendered were up to your expectations. Allow us also to thank you for the kind words that you spent for our Staff. We are glad to read that our Team made every attempt to ensure that your stay with us was the best possible and of course that you enjoyed our strategic location.We all look forward to welcoming you back for another indelible stay. Best RegardsClaudia Gallo - General Manager

10/10 (非常に良い)

James Francis

2023 年 10 月に 2 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 11 月 16 日)
Dear James Francis, Thank you for your positive feedback. We are indeed delighted to know that the services rendered were up to your expectations. We look forward to welcoming you back soon!Best RegardsClaudia Gallo - General Manager

10/10 (非常に良い)

Beba、New Milford

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Very quiet area. Close to everything (15-20 minutes walk).
2023 年 9 月に 3 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Beba, Greetings from Hotel Regency - Small Luxury Hotels of the World. We are very pleased to learn that you were well impressed by the enchanting charm of the hotel. The rooms and suites indeed are elegantly furnished with fine fabrics, valuable antiques and soft beds to offer a relaxing and comfortable stay to our precious Guests.The excellent location, Piazza D'Azeglio, makes this hotel even more esteemed. We sincerely hope to welcome you back to the Regency in a not too distant future. Best RegardsClaudia Gallo - General Manager

10/10 (非常に良い)

Jeffrey

2023 年 10 月に 2 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Jeffrey, Greetings from Hotel Regency - Small Luxury Hotels of the World. Thank you for your positive feedback !We sincerely hope to welcome you back to the Regency in a not too distant future. Best RegardsClaudia Gallo - General Manager

10/10 (非常に良い)

Carla

グループ旅行
Our stay was perfect, other than our dinner in their restaurant, Le Jardin. A little fixing needed there, but the hotel is beautiful and a short walk to the attractions.
2023 年 9 月に 4 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Carla, I would like to thank you for taking the time to write a comment in regards to your last stay at the Regency.We are delighted to hear you appreciated the service provided by our Team and our property overall.We take care of every single detail in everything we do for our clients. Please note that I will inform the entire team about your lovable feedback. We are all looking forward to welcoming you back at our property in Florence.Best RegardsClaudia Gallo - General Manager

10/10 (非常に良い)

Ira、malvern

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Ira, Greetings from Hotel Regency - Small Luxury Hotels of the World!Thank you so much for your positive feedback.We are all looking forward to welcoming you back at our property in Florence.Best RegardsClaudia Gallo - General Manager

10/10 (非常に良い)

talal

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean property, very good staff cooperative give you good advice about the area want to see . I was so happy to be in this property and have a very nice time there Thanks for all the staff there
2023 年 8 月に 2 泊滞在
Hotel Regency Florenceからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear Talal,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them.They will be more than glad to know.We are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 (非常に良い)

Sarmad、Vaughan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hospitality and service from staff was beyond expectations. They made me feel very comfortable and well welcomed during the stay. Staff were very helpful, friendly, knowledgeable and professional .
2023 年 8 月に 2 泊滞在
Hotel Regency Florenceからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear Sarmad,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them.They will be more than glad to know.We are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

2/10 (非常に不満)

Neil

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel spoiled by valet parking service. Make sure you take photos before they park it and give it a thorough check on handover or you will be as sorry as I was. Hotel did not really seem to care either, simply shrugged the shoulders.
2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

sharon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel. The food was excellent and staff was friendly and helpful. About a 15 minute walk to anything but thats why it was so quiet.
2023 年 8 月に 2 泊滞在
Hotel Regency Florenceからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear Sharon,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them.They will be more than glad to know.We are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 (非常に良い)

greg

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We stayed in the premium suite with a separate living room. When we arrived the AC in the bedroom wasn’t working. The hotel couldn’t fix the issue until Monday so the first night we slept with no AC in the bedroom. Keep in mind that it’s 95 degrees outside this week in Florence. AC was fixed Monday afternoon. We asked the hotel to credit us for the night. The manager was only willing to credit 150.00 euros towards dinner in the hotel restaurant. Totally un-acceptable.
2023 年 8 月に 3 泊滞在

10/10 (非常に良い)

Sam

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very elegant & luxury hotel even in the tiniest details!!! Definitely worth staying there
2023 年 8 月に 3 泊滞在
Hotel Regency Florenceからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Mr. Sam, Allow me to sincerely thank you for leaving this positive feedback after your stay with us. We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know. We are all looking forward to welcoming you for your next trip to Florence. Kindest Regards, Claudia Gallo

10/10 (非常に良い)

Cécile

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tout nous convenait
2023 年 8 月に 2 泊滞在
Hotel Regency Florenceからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Cécile, Allow me to sincerely thank you for leaving this positive feedback after your stay with us. We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know. We are all looking forward to welcoming you for your next trip to Florence. Kindest Regards, Claudia Gallo

10/10 (非常に良い)

Tashi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was high end, luxurious and the service was great.
2023 年 7 月に 2 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 7 月 24 日)
Dear Tashi,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them. They will be more than glad to know.We are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

6/10 (普通)

Raquel

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
Esta lejos del centro No tiene servicios Falta aire acondicionado en el baño
2023 年 7 月に 2 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 7 月 24 日)
Dear Mrs. Raquel,Greetings from Hotel Regency.Thank you for taking some of your time to leave a feedback after your stay with us.We are sorry to hear that your experience at the Hotel Regency did not completely meet your expectations, we always aim to offer the most comfortable stay to our Guests and we regret to know that this time we did not manage it.Concerning your kind comments, please be informed that we are located just 10/15 minutes walking from the very heart of the city and that our location, together with the services our boutique hotel offers, are all in the description of the Hotel, which you can read during the booking.Looking forward to the opportunity of welcoming you again in the future in order to reverse your first impression of us.Kindest regards,Claudia GalloGeneral Manager

10/10 (非常に良い)

Cecil

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 4 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 7 月 24 日)
Dear Mr. Cecil,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. We are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 (非常に良い)

Vladimir、Fair Lawn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 3 泊滞在
Hotel Regency Florenceからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Mr. Vladimir, Allow me to sincerely thank you for leaving this positive feedback after your stay with us. We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know. We are all looking forward to welcoming you for your next trip to Florence. Kindest Regards, Claudia Gallo General Manager

10/10 (非常に良い)

Gerald

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 4 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 7 月 9 日)
Dear Guest,Allow me to thank you for leaving this feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know.We are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

8/10 (良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall, a good experience. Just did not like the idea of climbing all those steps to get to our room after a long day of sightseeing.
2023 年 5 月に 3 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Mr. Jose,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know.We are sorry to hear that the room we assigned to you was not completely to your satisfaction, we have taken note of your preference should you decide to visit us again in the future.It was a pleasure for us to have you as our precious Guest and we are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 (非常に良い)

Kim

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Incredibly lovely property! Loved our suite & breakfast was wonderful 💜❤️💜 Excellent staff & service👊👊👊
2023 年 5 月に 1 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Guest,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know.It was a pleasure for us to have you as our precious Guest and we are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

8/10 (良い)

Tore J M

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 4 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Mr. Tore J M,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know.It was a pleasure for us to have you as our precious Guest and we are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

8/10 (良い)

Atilla

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Das Personal war sehr freundlich und nett. Wir haben uns als Familie sehr wohlgefühlt. Das Frühstück könnte etwas vielfältiger sein. Oliven sind für die Toskana ein Muss, jedoch gab es das nicht. Im Allgemeinen waren wir sehr zufrieden und bedanken uns vor allem beim sehr hilfsbereitem Personal.
2023 年 4 月に 2 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Mr. Atilla,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know.Thank you for your kind suggestions regarding the breakfast, we have taken good note about your comment and we will do our best in order to improve it.Concerning the olives, please be informed that we have them and we usually serve them with the aperitif.It was a pleasure for us to have you as our precious Guest and we are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 (非常に良い)

carlo

2023 年 4 月に 3 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 6 月 4 日)
Egregio Signor Carlo,Mi permetta di ringraziarla per aver lasciato un feedback così positivo a seguito del suo soggiorno.Siamo tutti lieti di leggere che la sua esperienza presso l'Hotel Regency abbia soddisfatto le sue aspettative e tutto sia stato di suo gradimento.E' stato un piacere per noi averla come nostro gradito ospite e non vediamo l'ora di avere di nuovo l'opportunità di accoglierla.Cordiali saluti,Claudia GalloGeneral Manager

10/10 (非常に良い)

Olaug Merete

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Herskapelig og vakkert
Amazing opplevelse med fantastisk personale og vakre omgivelser.
2023 年 4 月に 3 泊滞在
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Mrs. Merete,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them, they will be more than glad to know.It was a pleasure for us to have you as our precious Guest and we are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 (非常に良い)

Joshua

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is absolutely wonderful in all respects. The facility is charming, classy and beautifully decorated. The restaurant has delicious selections of food and drink and the staff were extremely accommodating of particular food requirements of my wife and two adolescent children. The breakfast is lovely and the garden is peaceful and full of lemon trees. The location is in a relatively quiet and upscale part of Florence. Our family enjoyed the open space of the Parco giochi D'Azeglio immediately across the street. The concierge staff was extremely helpful in arranging a variety of activities for our family (beginning even prior to the start of our stay). We would stay here again in a heartbeat!
2023 年 3 月に 5 泊滞在
Hotel Regency Florenceからの返信 (投稿日 : 2023 年 5 月 1 日)
Dear Joshua,Allow us to thank you for leaving this wonderful review after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that you enjoyed our property and our location, which is indeed perfect in order to discover the wonderful city of Florence.It was a pleasure for us to have you and your family as our precious Guests and we are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 (非常に良い)

oscar

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel and location
2023 年 4 月に 2 泊滞在
Hotel Regency Florenceからの返信 (投稿日 : 2023 年 4 月 16 日)
Dear Guest,Thank you for leaving this kind review after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet our Guests' expectations. I am also very glad to hear that you enjoyed our property and our location, which is indeed perfect in order to discover the wonderful city of Florence.It was a pleasure for us to have you as our precious Guest and we are all looking forward to welcoming you for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager

10/10 (非常に良い)

JUAN

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bien
2023 年 3 月に 3 泊滞在
Hotel Regency Florenceからの返信 (投稿日 : 2023 年 4 月 16 日)
Dear Guest, Greetings from Hotel Regency.Allow us to thank you for spending part of your time to leave this positive review after your stay with us.It is a pleasure for us to read that we managed to meet your expectations and that you enjoyed our property, I will share you rkind review with the whole Team, they will be more than happy to know.It was really an honor for us to have you and your family as our precious Guests during your trip to Florence.We are all looking forward to welcoming you again in the future.Kindest regards,Claudia GalloGeneral Manager

8/10 (良い)

Ali

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
Hotel Regency Firenzeからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Ali, We deeply thank you for your kind feedback regarding your recent stay at the Hotel Regency. We are very pleased to learn that you were well impressed by the enchanting charm of the hotel. We sincerely hope to welcome you back to the Regency in a not too distant future. Best RegardsClaudia Gallo - General Manager

10/10 (非常に良い)

Francesca

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good location, wonderful staff and very nice breakfast.
Hotel Regency Firenzeからの返信 (投稿日 : 2022 年 12 月 4 日)
Dear Guest,Allow me to thank you for leaving such positive feedback after your stay with us.We are all delighted to read that you enjoyed your experience at our Hotel Regency and that you appreciated our property, it is always a pleasure to know that we managed to meet your Guests' expectations. I am also very glad to hear that our Team looked after you so well and I will surely share your comments with them.We are all looking forward to welcoming you again for your next trip to Florence.Kindest Regards,Claudia GalloGeneral Manager