We arrived in Florence later than what check-in was, but we communicated what time we were set to arrive with the host (also adding we did not have a phone plan so we could only message when we had wifi). The person letting us into the apartment was late, these things happen, but we had just been traveling all day with two young kids so it was off to a bad start. We were let in to the apartment only to find it was not yet cleaned (check-in was at 2pm and this was around 5pm), we were told to leave all our bags and go eat and the place would be cleaned within an hour and a half. As we were finding a place to leave our bags that was not completely filthy, the cleaners arrived and told us they would be done in 20 minutes. I told them to please take their time, not to rush, we would go for dinner and come back in a couple hours. When we got back I could see they couldn't have taken longer than 20 minutes. The floors were SO dirty, all the high touch areas (door handles and door frames, light switches, etc) were caked on with dirt--I had some antibacterial wipes and used those to scrub the dirt off these areas, and there was a VERY thick layer of dust on all the decor and tops of cabinets. The extra blankets looked like they were disposable and were all ripped and one was very stained. It was very disappointing how dirty everything was, even the walls were completely scuffed up--nothing like the crisp looking apartment from the photos.
All that said, it was a great location.