Terrace/patio

Reviews of Hilton Garden Inn Exton / West Chester

3 out of 5
Hilton Garden Inn Exton / West Chester
720 Eagleview Boulevard East, Exton, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 267 out of 420 reviews" "
Rating 8 - Good. 107 out of 420 reviews" "
Rating 6 - Okay. 23 out of 420 reviews" "
Rating 4 - Poor. 11 out of 420 reviews" "
Rating 2 - Terrible. 12 out of 420 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kory

Liked: Cleanliness, staff & service, property conditions & facilities
No complimentary coffee in the lobby.
Stayed 1 night in Mar 2024
Response from Hotel Guy on Mar 26, 2024
Thank You for your response!..

10/10 Excellent

Gina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great property very well kept and excellent staff. The man that checked me in ask if this was my first time and I said yes. He gave me the layout of the hotel and pointed out breakfast the next morning. He pointed out the bar and your bartender was great. He made sure you were taken care of and he joked with us.
Stayed 1 night in Mar 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great!!!
Stayed 2 nights in Mar 2024
Response from Hotel Guy on Mar 26, 2024
Thank you for your response.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Guy on Mar 26, 2024
Thank you for giving us a 5 out of 5 rating

8/10 Good

Jorge

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Good
Stayed 2 nights in Feb 2024
Response from Hotel Guy on Mar 26, 2024
Thank you for your response

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Guy on Mar 26, 2024
Thank you for your response.

10/10 Excellent

Laura

Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
This is the first hotel review I have done. This hotel was clean. The manager was on site and extremely helpful even personally search the premises to find me a corkscrew. Just overall a very nice hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Guy on Mar 26, 2024
Thank you for your response.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful the night of our reunion. We needed some copies made of pictures out of the yearbook and they were kind enough to help us. I forget the guys name who helped us (maybe it was John), but he was very kind and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Librado

Stayed 1 night in Oct 2023

10/10 Excellent

CAROL ANN

Stayed 1 night in Oct 2023

8/10 Good

Harold

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Very clean hotel. Hostess found a room for us to check-in to early. Very accommodating and pleasant
Stayed 1 night in Aug 2023

2/10 Terrible

Jaylene

Stayed 2 nights in Aug 2023

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities
Confusing entrance. Quick check in awesome room!! King size bed suite same price as reg rooms great room!! Huge soaker tub
Stayed 1 night in Jul 2023

10/10 Excellent

Alexa

Stayed 1 night in Jul 2023

4/10 Poor

Marissa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lobby and rooms
Stayed 2 nights in Jun 2023

10/10 Excellent

frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

CJ

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

2/10 Terrible

Teresa

Traveled with family
Disliked: Staff & service
Customer service at the Hilton is Horrible!
The Hilton Garden in charged my card 186 dollars on May 5! I already paid for the room through Hotel.com. The Hilton is denying the charge and is blaming Hotels.com.
Stayed 1 night in May 2023

10/10 Excellent

Karen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Karl, Chantilly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot!
Stayed 1 night in Apr 2023

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed and maintained property with friendly staff. Breakfast buffet had tasty options (for additional cost) and the pool area was lovely.
Stayed 1 night in Apr 2023

10/10 Excellent

John

Stayed 2 nights in Apr 2023

10/10 Excellent

RACHEL

Stayed 1 night in Mar 2023

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
another perfect location and experience
Exceptional stay -
Stayed 1 night in Nov 2022

10/10 Excellent

Anllely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good
Stayed 1 night in Mar 2023

8/10 Good

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Room was clean and comfortable. location was perfect for our event that was close by.
Stayed 1 night in Feb 2023

8/10 Good

Thomas

Stayed 1 night in Jan 2023

8/10 Good

Chase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy.

10/10 Excellent

Lynne

Stayed 1 night in Dec 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The check in and out process was very easy.
Stayed 1 night in Oct 2022

10/10 Excellent

Anthony

Stayed 1 night in Aug 2022

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

darlene, woolwich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Eileen

Wrong night and had to drive 4 1/2 hours home! Not good n requesting a refund and stop payment through Amex platinum
Stayed 1 night in Jul 2022

4/10 Poor

Eileen

Stayed 1 night in Jul 2022

8/10 Good

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from David H - General Manager on Jun 29, 2022
Thank you Susan for the 10 out of 10 rating!`

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable stay :)
Stayed 1 night in May 2022
Response from David H - General Manager on Jun 29, 2022
Thank you Stephanie for the 5 out of 5 rating and for recognizing the hard work of our housekeeping staff.

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to job and restaurants.
Stayed 11 nights in May 2022
Response from David H - General Manager on Jun 29, 2022
Thank you Danilel for the 4 star rating and for highlighting our location and convenience.

10/10 Excellent

carol

Stayed 1 night in May 2022
Response from David H - General Manager on Jun 29, 2022
Thank you for the "Perfect 10" ranking Carol!

10/10 Excellent

Kenneth

Stayed 1 night in Nov 2021

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Lauren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022