Exterior
Check availability

Reviews of Hampton Inn Dubuque

2.5 out of 5
Hampton Inn Dubuque
3434 Dodge St, Dubuque, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 549 out of 1002 reviews" "
Rating 8 - Good. 311 out of 1002 reviews" "
Rating 6 - Okay. 77 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Greg

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness
1.The mini fridge had an old, dried spill of something that hadn't been cleaned. I had to clean the mini fridge before I used it. 2. The shower and bathroom were so dirty that my wife was very upset. I had to clean them before she felt comfortable enough to use the bathroom. There was long, black hair dried onto the shower walls.There was medium length blonde hair and a barrette with blonde hair on the floor under the sink. There was black and blonde pubic hair on the floor by the toilet.
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thank you for staying with us, I am sorry to hear that you had cleaning issues with your room, I will pass this information on to my housekeeping dept to let them know of your concerns.

4/10 Poor

Dyon

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
Upon arrival the first light we turned on was burnt out, window shades did not work and when we asked the staff about it they knew the room before asking for it . Tells me that staff knew the shades didn't work and failed to fix before renting the room. Smoke alarm went off three times??? I will not be back.
Stayed 2 nights in Mar 2024
Response from GM on Apr 9, 2024
Thank you for staying with us, I am sorry to hear about the issues you had with your room. the motor in the shades is non repairable but we are waiting on the new motors.

8/10 Good

Elisabeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean overall.
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Thank you for staying with us, we hope to see you again soon.

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was clean and convient for our travel
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Michele

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beds very comfy.
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Gary

Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Thank you for staying with us, we hope to see you again soon.

10/10 Excellent

DeAnn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from gm on Mar 12, 2024
Thank you for staying with us! Hope to have you back again soon.

8/10 Good

Elisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a track team there and the boys were very loud by the elevator. It only got quiet at 11pm. The breakfast bar was okay but a lot of the food was cold or gone because of the track team.
Stayed 1 night in Feb 2024
Response from gm on Mar 12, 2024
Thank you for staying with us! Hope to have you back again soon.

10/10 Excellent

jerrad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great. Nice rooms. Good shower, and the bed was like a cloud. In my former job i slept in a ton of hotels. And the bed is everything!
Stayed 1 night in Feb 2024
Response from gm on Mar 12, 2024
Thank you for staying with us! Hope to have you back again soon.

6/10 Okay

Tim

Traveled with family
Noisy
Stayed 3 nights in Feb 2024
Response from gm on Mar 12, 2024
Thank you for staying with us! Hope to have you back again soon.

10/10 Excellent

Derek

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people that designed or remodeled this hotel thought of many little things that other hotels did or do not. An automatic built in night light in the bathroom - genius. A coat rack on the wall - genius. The lamps with built in USB charger - brilliant. The multi position shower head - often installed but useless but not here - Awesome. The decor was modern yet comforting. The welcome on the TV screen was fantastic. The ability to log into MY streaming services was great, (you just need YouTube TV and not just YouTube). The mattresses were middle of the road. Not too firm and not too plush. Pillows are always a guest preference and we brought our own. Will be staying here again in December. See you then!
Stayed 1 night in Feb 2024
Response from gm on Mar 12, 2024
Thank you for staying with us! Hope to have you back again soon.

10/10 Excellent

Michael

Traveled with family and small children, Traveled with pets
Staff was very accommodating, the facility was clean.
Stayed 2 nights in Feb 2024
Response from gm on Mar 12, 2024
Thank you for staying with us! Hope to have you back again soon!

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, pet friendly, nice updated rooms, good breakfast!
Stayed 2 nights in Feb 2024
Response from Carol on Feb 7, 2024
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its around a bunch of stores
Stayed 1 night in Feb 2024
Response from Carol on Feb 7, 2024
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Joanne, Dubuque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Carol on Feb 7, 2024
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot surrounds the hotel (unfortenately close spots are reserved for diamond memebership. Otherwise nice property. Well kept. Staff was very nice
Stayed 1 night in Jan 2024
Response from Carol on Jan 22, 2024
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Carol on Jan 17, 2024
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Carol on Jan 15, 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Jeff

Stayed 1 night in Jan 2024
Response from Carol on Jan 29, 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Neema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carol on Jan 10, 2024
Thank you for staying with us, Hope to see you again soon.

6/10 Okay

Beth

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom needed some attending too. The floor definitely needed swept. There was hair in the shower and on the drain. The conditioner was out in the shower. The rest of the hotel room was clean.
Stayed 1 night in Jan 2024
Response from Carol on Jan 10, 2024
Thank you for staying with us, Hope to see you again soon. I will let housekeeping know of your concern.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Carol on Jan 10, 2024
Thank you for staying with us, Hope to see you again soon.

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Carol on Jan 5, 2024
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Cheryl

Stayed 1 night in Dec 2023
Response from Carol on Jan 22, 2024
Thank you for staying with us, We hope to see you again soon.

10/10 Excellent

Cissa

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carol on Dec 19, 2023
Thank you for staying with us, Hope you enjoyed your stay

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Carol on Dec 19, 2023
Thank you for staying with us, Hope you enjoyed your stay

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Carol on Dec 19, 2023
Thank you for staying with us, Hope to see ypou again soon

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Nov 2023
Response from Carol on Dec 4, 2023
Thank you for staying with us. Hope to see you again soon.

8/10 Good

Connie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel - bed needs replaced - hump in the middle. Kleenex and conditioner were empty.
Stayed 1 night in Nov 2023
Response from Carol on Dec 4, 2023
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

KENNETH, Portage

Stayed 1 night in Nov 2023
Response from Carol on Dec 19, 2023
Thank you for staying with us, Hope you enjoyed your stay

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not much parking, but nice.
The hotel was located right in the middle of a shopping area, not a whole lot of parking. It's convenient for walking to get things nearby though. There were several restaurants, shops, and a Target nearby. The interior appears to have been newly redone. The room was nice, with a comfortable bed and large new TV with several options for streaming as well as live TV. The bathroom had soap/shampoo/conditioner in bottles attached to the wall, instead of individual disposable bottles. We didn't eat breakfast here, so can't comment on that.
Stayed 1 night in Nov 2023
Response from Carol on Nov 13, 2023
Thank you for staying with us. Hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really comfortable with some glitches
The rooms were clean, and in general we were very comfortable, but there were some problems When we got there, the receptionist was excellent but when we got to the second floor, they were piles of towels everywhere you had to walk around. I’ve never seen anything like it. We were literally stepping over things to get into our room. It was depressing for as much as we payed for the room. Once we got in the room everything was as expected, super clean and updated. There was a lightbulb out which animal itself is not a big deal. When we called to get a replacement lightbulb the front desk person walked into our room as we were leaving. I was horrified. I think she knocked but the door turns immediately. I don’t know what she was thinking, but we made the call from the room. I think she felt bad and apologized. The shampoo is out in the tub, but that’s about it. No biggie. You clearly need a different way to do things because this was a Saturday evening, prime time. Also, you should know they were scratches along the nice clean wall up and down the hallway that lined up with that housekeeping cart. There clearly needs to be a different system in place and some guidance. Not what I expect from a Hilton for what we paid. But again I was impressed with how nice the room was how comfortable we were.
Stayed 1 night in Nov 2023
Response from Carol on Dec 4, 2023
Thank you for staying with us. Hope to see you again soon.

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was pleasant. Only complaint being the bathroom door didn’t shut completely
Stayed 1 night in Nov 2023
Response from Carol on Dec 4, 2023
Thank you for staying with us. Hope to see you again soon.

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Carol on Nov 13, 2023
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Joseph A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location great service abd staff
Stayed 1 night in Nov 2023
Response from Carol on Nov 11, 2023
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Carol on Nov 8, 2023
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Carol on Nov 8, 2023
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Carol on Nov 6, 2023
Thank you for staying with us. Hope to see you again soon.

8/10 Good

Verified traveler

Business traveler
Liked: Property conditions & facilities
Stayed here before for location and all the good aspects of a hotel but this breakfast was undercooked and inedible.
Stayed 1 night in Nov 2023
Response from Carol on Nov 4, 2023
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Great breakfast.
Stayed 2 nights in Oct 2023
Response from Carol on Nov 4, 2023
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second time staying at this Hampton Inn in Dubuque, and we were not disappointed. Very nice, quiet hotel. Staff are helpful and friendly, and the room is clean. Solid breakfast too!
Stayed 1 night in Oct 2023
Response from Carol on Oct 28, 2023
Thank you for staying with us! Hope to have you back again soon,

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Carol on Dec 4, 2023
Thank you for staying with us. Hope to see you again soon.

8/10 Good

Kirk

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
EV charging needed.
I have been staying at this hotel since it first opened and have stayed many times. What concerned me most was the cleanliness of the main areas such as the elevator, the steps, hallways, and piles of dirty linens left untouched in the hallways. The rooms themselves were clean but were only serviced every other day and I believe it was because of management issues and staff not able to keep up. Overall pleasant stay. I'll rebook in the future, but this was not the high Hampton Inn standards that I have known staying here and others throughout the country. I gave a low rating for environment because I would like to see electrical car chargers available. No other branded hotel in Dubuque, Iowa has one and would be most beneficial to guests and the Hampton Inn.
Stayed 3 nights in Oct 2023
Response from Carol on Oct 23, 2023
Thank you for staying with us. Hope to have you back soon.

10/10 Excellent

YOLANDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Carol on Oct 23, 2023
Thank you for staying with us. Hope to have you back soon.

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for a 2 night stay. The hot breakfast and coffee bar were awesome to wake up to. I loved how clean the room looked. It was one of the reasons I picked this hotel, from their website pictures of the room. Exactly as pictured. Overall excellent experience
Stayed 2 nights in Oct 2023
Response from Carol on Oct 23, 2023
Thank you for staying with us. Hope to have you back soon.

2/10 Terrible

Lucrezia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Carol on Oct 16, 2023
Thank you for staying with us! Hope to have you back again soon,

10/10 Excellent

Stan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The dinning area works great for playing cards.
Stayed 2 nights in Sep 2023
Response from Carol on Oct 14, 2023
Thank you for staying with us. Hope to see you again soon.

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Carol on Oct 28, 2023
Thank you for staying with us! Hope to have you back again soon,

4/10 Poor

Margrethe

Liked: Cleanliness, amenities
Disliked: Staff & service
Housekeeping service was terrible. You have to ask for it and they did not do what you asked. One day I got new towels (which I did not ask for) and they did not make the bed (which I did ask for). After 5 nights I ask for clean sheets. I came back to an unmade bed and was handed sheets and told to do it myself. Completely unexceptable.
Stayed 6 nights in Oct 2023
Response from Carol on Oct 14, 2023
Thank you for staying with us. I am sorry to hear about your housekeeping issues. We have talked to the staff so it will not happen again in the future

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A review
A last minute stay because of a family emergency. Peaceful, cleans, quiet. Exactly what I needed.
Stayed 1 night in Oct 2023
Response from Carol on Oct 11, 2023
Thank you for staying with us! Hope to have you back again soon,