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Reviews of Ascot Hotel

4 out of 5
Ascot Hotel
Khalid Bin Walid Road, Bur Dubai, Dubai

Reviews

6.4
Rating 10 - Excellent. 17 out of 102 reviews" "
Rating 8 - Good. 31 out of 102 reviews" "
Rating 6 - Okay. 19 out of 102 reviews" "
Rating 4 - Poor. 22 out of 102 reviews" "
Rating 2 - Terrible. 13 out of 102 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

AMIT

Traveled with family and small children, Traveled with family
Toilets were extremely unhygienic, cockroaches were seen running across. Even after the complains, hotel gave a deaf ear to us. Very very disappointing. No one should ever stay there.
Stayed 8 nights in Dec 2023
Response from Mr. Chand Raina, General Manager on Jan 16, 2024
Dear Mr. Amit, We appreciate receiving your feedback as guest reviews are important to us. It is with regret to note of your dissatisfaction, our sincere apologies for the inconvenience. Your comments had been shared with the concerned team for their info and corrective action. Sincerely, Chand Raina General Manager

2/10 Terrible

Gilbert

Stayed 7 nights in Dec 2023
Response from Mr. Chand Raina, General Manager on Jan 16, 2024
Dear Mr. Gilbert, We appreciate receiving your feedback as guest reviews are important to us. It is with regret to note of your dissatisfaction, our sincere apologies for the inconvenience. Your review had been shared with the team. Sincerely, Chand Raina General Manager

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here for sure next time
It was very good and for the staff they were happy to do anything in their best way possible big thanks to Rico and his female team
Stayed 2 nights in Jul 2023
Response from Mr. Rajesh Kumar, Front Office Manager on Aug 9, 2023
Dear Phillip, Thank you for taking the time to post a review of your stay at the Ascot Hotel. We are delighted to know that you enjoyed your stay with us and was impressed with the services provided by Rico along with the rest of the team. Great service is one of our main focus and its rewarding to know that we have succeeded. It was a pleasure to have you as our guest and we certainly look forward to your next visit. Best regards,Rajesh KumarFront Office Manager

4/10 Poor

Luke

Disliked: Staff & service
1 night of admin madness
Hotel old state of repair or tired nicer way put it. Staff useless
Stayed 1 night in Apr 2023
Response from Christopher Kramer, Hotel Manager on Apr 24, 2023
Dear Luke, It is with regret to read your dissatisfaction with the experience you had during your stay. Sorry for your disappointment. We hope that you will consider give us another opportunity to welcome you back to Ascot Hotel. Sincerely, Christopher Kramer Hotel Manager

10/10 Excellent

akash

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
perfect stay with friends
Stayed 4 nights in Feb 2023
Response from Christopher Kramer, Hotel Manager on Mar 6, 2023
Dear Akash,Thank you for choosing Ascot Hotel and for taking the time to post a review. We are delighted to know that you enjoyed your stay with us. Your feedback is highly appreciated. It was a pleasure to have you as our guest and we look forward to your next visit. Best regards, Christopher KramerHotel Manager

2/10 Terrible

Elif

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ver
Stayed 3 nights in Jan 2023
Response from Christopher Kramer, Hotel Manager on Feb 13, 2023
Dear Elif, It is with regret to read your dissatisfaction with the experience you had during your stay. Your feedback has been shared with the concerned team for appropriate action. We hope you will consider a repeat stay and give us the opportunity to welcome you back again. Sincerely, Christopher KramerHotel Manager

8/10 Good

Girish

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Mar 2022
Response from Christopher Kramer, Hotel Manager on Apr 4, 2022
Dear Girish, , Thank you for choosing Ascot Hotel and for taking the time to rate us. We are pleased to know that you enjoyed your stay and we are all looking forward to see you back at the Ascot Hotel in the near future. Sincerely, Christopher Kramer Hotel Manager

4/10 Poor

Ashwin

Traveled with partner
Liked: Cleanliness
Expect something 4star facilities but it’s kind of 2star and very low coast rooms.
Stayed 5 nights in Feb 2022
Response from Christopher Kramer, Hotel Manager on Mar 11, 2022
Dear Ashwin, Thank you for taking time to post a review and for providing us with your feedback. It was disappointing to note that you didn't enjoy your stay with us while I wish you had a better experience. We apologize for your disappointment. We appreciate sharing your experience with us and again we apologize that we were unable to meet your full expectation on this occasion. Hope you will give us the opportunity to serve you well in the near future. Sincerely, Christopher Kramer Hotel Manager

6/10 Okay

Verified traveler

Disliked: Staff & service
Shower not working. Check your bath room shower .
Stayed 1 night in Oct 2021

4/10 Poor

Preethychandran

Disliked: Cleanliness, property conditions & facilities
Very bad cleanliness
I was stayed in ascot hotel yesterday with my husband, everything ok but bathroom very very disappointed because so smell and pipe broken and water leak in the closet very bad.. And room full foul smell.
Stayed 1 night in Aug 2021

4/10 Poor

Mohammad Mobarock Hossain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2021

8/10 Good

mehdi

Stayed 7 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is close to Meena Bazaar and bus/subway. The room was a bit small, but still a good size.
Stayed 9 nights in Apr 2019
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Greetings! We thank you for choosing Royal Ascot Hotel as your choice of hotel. 100% guest satisfaction is our main service and we are glad to know your stay was good. On behalf of the team we look forward in welcoming you back to the hotel. Warm Regards Rajesh Kumar Front Office Manager

8/10 Good

Verified traveler

Stayed 4 nights in Feb 2019
Response from Rajesh Kumar on Jul 13, 2019
Dear Valid Guest,We thank you for choosing Royal Ascot Hotel as your choice of stay and for scoring us 4 out of 5. We would be pleased if you wish to share with us any suggestions to improve our standards. We look forward in welcoming you back. Warm Regards Rajesh Kumar Front Office Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a musty smell upon arrival. I wish some places would air out their rooms ahead of time when they know they are already booked for the night. Staff good. Travel agent hard to understand. Belfast good. Nice facilities.
Stayed 3 nights in Jan 2019
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you for sharing your very nice comments and recommending Royal Ascot Hotel. Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering. We hope to have the pleasure of welcoming you back to our hotel in the near future. Warm Regards, Rajesh Kumar Front Office Manager

8/10 Good

vick, new york, ny

Liked: Cleanliness, staff & service, property conditions & facilities
the reviews didnt mention that the hotel caters to people from India and is in an Indian neighborhood...I was the only westerner in the place...and most of the restaurants around the place are Indian....all guests to the room need a passport to get in....there are restaurants on site that are good, but the bars onsite are usually empty....
Stayed 4 nights in Dec 2018
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you for sharing your very nice comments and recommending Royal Ascot Hotel. Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering. We hope to have the pleasure of welcoming you back to our hotel in the near future. Warm Regards, Rajesh Kumar Front Office Manager

6/10 Okay

Manish

Stayed 2 nights in Nov 2018
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you for sharing your very nice comments and recommending Royal Ascot Hotel. Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering. We hope to have the pleasure of welcoming you back to our hotel in the near future. Warm Regards, Rajesh Kumar Front Office Manager

8/10 Good

Steev, Kuwait

Liked: Cleanliness, amenities, property conditions & facilities
Good but night little noisy staffs r good WiFi not standard
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you for sharing your very nice comments and recommending Royal Ascot Hotel. Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering. We hope to have the pleasure of welcoming you back to our hotel in the near future. Warm Regards, Rajesh Kumar Front Office Manager

8/10 Good

George

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
Location is good - an easy walk to Al Fahidi metro station and the old souks area, but not much non-Indian food options nearby. Hotel was quite dated but decent and clean. Staff were helpful. Overall a good value for money option in downtown Dubai.
Stayed 3 nights in May 2018
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you very much for sparing your time to send & share your feedback about our hotel facilities with us .We are pleased to learn that you had an overall enjoyable stay at Ascot Hotel and, I am therefore pleased to learn that we have met your expectations in all aspects of our services. I will certainly share your compliments with all my team, which will motivate them to definitely go a long way in continuously providing the utmost in guest experience. Once again, thank you for your valued time and we look forward to welcoming you at Arabian Park Hotel, in the not-too-distant future.

6/10 Okay

Stephen

Liked: Cleanliness
Room and bathroom very small but was clean
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you for sharing your very nice comments and recommending Royal Ascot Hotel. Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering. We hope to have the pleasure of welcoming you back to our hotel in the near future. Warm Regards, Rajesh Kumar Front Office Manager

6/10 Okay

Ansari

Liked: Room comfort
Not much expectation reached as I was expecting
Nothing to specialise they stay but my flight reached at 8 am in the morning n I was on the car parking till 1 pm . I Have requested Ascot hotel to give us any room to get refresh . But they reject n told hotel policy check in is from 2 pm and check out will be 12 pm . This situation made me upset . And other rest of the things were fine n good . Saved time to see the city . Also more comfort to near the shopping centres n shops .
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Greetings of the day! Your comments are valuable to us and will only help us get better. Ascot Hotel is known to strive and deliver efficient service standards and we are saddened to know that we have not achieved this. On another note, all the points that you have mentioned have been noted and will be addressed immediately. I can assure you that the necessary corrective action has been taken to ensure this little lapses in service will not happen again. We appreciate your review and do hope that you will give us another opportunity to serve and enhance your visit. we look forward to being at your service for future occasions at Royal Ascot Hotel Bur Dubai!. Warm Regards, Rajesh Kumar Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Staff
A very good stay and excellently groomed staff, specially Mr. Peter and the staff at reception and the concierge guys and yes the room cleaning staff aswell. All in all more than value for money
Stayed 1 night in Sep 2017
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you for sharing your very nice comments and recommending Royal Ascot Hotel. Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering. We hope to have the pleasure of welcoming you back to our hotel in the near future. Warm Regards, Rajesh Kumar Front Office Manager

2/10 Terrible

noman

Disliked: Cleanliness, staff & service, room comfort
do not stay in ascot hotel ever guys so sh***t.
they hotel stay was sooo sh***t i cant tell in words but ill stop all my familly and friends not to boom this hotel ever becuase hotel mannager nigbt shift and also day shift dont have any manners how to deals with geust..i just can't explain how i feel right now after stay there . soo bad experince
Stayed 8 nights in Aug 2017
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest,Greetings of the day! We thank you for choosing Ascot Hotel and for giving us your feedback. We apologize for the inconvenience caused and attitude of the staff.We request if you could share with us what issues did you face to help improve our services. Warm Regards Rajesh Kumar Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good experience in terms of room cleanliness and prompt response to all the needs
Stayed 2 nights in Jul 2017
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you for sharing your very nice comments and recommending Royal Ascot Hotel. Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering. We hope to have the pleasure of welcoming you back to our hotel in the near future. Warm Regards, Rajesh Kumar Front Office Manager

8/10 Good

Aslam

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was good, comfortable
The hotel had no information my reservation; they actually took good 1/2 an hour to get me a room after I showed them the confirmation email by Hotels.com
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms are very small compare to picture
Rooms are very small compare to picture and its an old hotel. I am not sure how Expedia given 4 Star rating for the same.
Stayed 2 nights in Jun 2017
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you for sharing your very nice comments and recommending Royal Ascot Hotel. Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering. We hope to have the pleasure of welcoming you back to our hotel in the near future. Warm Regards, Rajesh Kumar Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you for sharing your very nice comments and recommending Royal Ascot Hotel. Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering. We hope to have the pleasure of welcoming you back to our hotel in the near future. Warm Regards, Rajesh Kumar Front Office Manager

4/10 Poor

Daniel, Argentina

Noisy night club with prostitutes. Not for family.
The night club is very noisy daily. You can´t sleep. Night club is based on prostitutes catching hotel customers. Not recommended for family leisure days.
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Greetings of the day! Your comments are valuable to us and will only help us get better. Ascot Hotel is known to strive and deliver efficient service standards and we are saddened to know that we have not achieved this. On another note, all the points that you have mentioned have been noted and will be addressed immediately. I can assure you that the necessary corrective action has been taken to ensure this little lapses in service will not happen again. We appreciate your review and do hope that you will give us another opportunity to serve and enhance your visit. we look forward to being at your service for future occasions at Royal Ascot Hotel Bur Dubai!. Warm Regards, Rajesh Kumar Front Office Manager

10/10 Excellent

Azad, ontario.Canada.

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Had heart attack.superb staff.
Had very difficult time while holidaying in Dubai. The manager & I think front desk officer looked after us. The ambulance was called immediately & got the needed care. Unfortunately, never got the chance to get their names. All this happened on our first day at the hotel, however my wife checked out on the third day.
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you for sharing your very nice comments and recommending Royal Ascot Hotel. Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering. We hope to have the pleasure of welcoming you back to our hotel in the near future. Warm Regards, Rajesh Kumar Front Office Manager

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Nice recent reasonable hotel
Staff helpful.. good budget hotel to stay in.. easy excess to local transport
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you for sharing your very nice comments and recommending Royal Ascot Hotel. Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering. We hope to have the pleasure of welcoming you back to our hotel in the near future. Warm Regards, Rajesh Kumar Front Office Manager

4/10 Poor

Nisar Virani, mumbai India.

Disliked: Room comfort
Nice hotel with good facilities around the hotel a
The rooms are small in size compared to other hotel of same grade. Lighting system are inadequate particularly for table work.
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Greetings from Ascot Hotel. We thank you for taking time in sending your feedback. With reference to the lighting we will have the concerned department informed on the same and see if something can be done. We look forward in welcoming you back. Warm Regards Rajesh Kumar Front Office Manager

10/10 Excellent

josh, saudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed it. It's more than what I expected.
The staff are very straight to the point. friendly and accommodating.
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you very much for sparing your time to send & share your feedback about our hotel facilities with us .We are pleased to learn that you had an overall enjoyable stay at Ascot Hotel and, I am therefore pleased to learn that we have met your expectations in all aspects of our services. I will certainly share your compliments with all my team, which will motivate them to definitely go a long way in continuously providing the utmost in guest experience. Once again, thank you for your valued time and we look forward to welcoming you at Ascot Hotel, in the not-too-distant future.

4/10 Poor

Amro

Disliked: Property conditions & facilities
Not as expected
It was not as expected, the room was very small and the hotel is old
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Greetings from Ascot Hotel. We thank you for your feedback and we are sad to know the rooms were not as per your expectations Soon the hotel will be going under renovation. We look forward in welcoming you back. Warm Regards Rajesh Kumar Front Office Manager

4/10 Poor

Prem Chandar

Disliked: Staff & service, room comfort
Cheap stay
Not for Luxury

8/10 Good

Esha P.

Liked: Cleanliness, staff & service, room comfort
Was okay
Hotel was good, our swipe card kept getting deactivated which was annoying but otherwise it was fine.

4/10 Poor

Charles H W, Buderim Queensland Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The Hotel is tired and is in of a make over,not enough downstairs toilets.

4/10 Poor

Anna, London

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible hotel, maximum 2 stars
This is by no means a four-star hotel! The standard room on the third floor I had was old, tiny and dark. The bathroom was so tiny that I couldn't use it with an open door as the door reached to the wash sink and blocked all space. There was a small rusty and stained bath with a dirty shower curtain I couldn't even touch. Mould was everywhere. Despite it being the non-smoking room, the smell of stale smoke was unbearable. I'm a business traveller and I usually don't complain about my accomodation, but this was my worst experience ever! I remember staying in a two-star hotel in Dubai which was better than this one. Avoid this hotel at all costs!

6/10 Okay

Verified traveler

Liked: Cleanliness
Just nice, clean with a great pool.
Our bathroom ceiling leaked, broken water pipes! but was quickly moved to another room. Small but clean rooms. Tempatures everyday, 44 degrees+. Pool was excellent to cool down. Expensive alcohol drinks!!

10/10 Excellent

Yousuf, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very professional staff and satisfactory service
It was a very pleasant stay. The hotel was clean and elegant. The staff was very professional and cooperative. They are even willing to go out of the way for the convenience of the guest. Shows that a very competent manager is at the top. Surely recommend to all my friends in Saudi Arabia. Looking forward to stay here again.
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you for sharing your very nice comments and recommending Ascot Hotel. Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering. We hope to have the pleasure of welcoming you back to our hotel in the near future. Kind Regards Rajesh Kumar Front Office Manager

10/10 Excellent

Yousuf, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best services experienced
It was a very pleasant stay. The hotel was clean and elegant. The staff was very professional and cooperative. They are even willing to go out of the way for the convenience of the guest. Shows that a very competent manager is at the top. Surely recommend to all my friends in Saudi Arabia. Looking forward to stay here again.

4/10 Poor

TI, Kuwait

Disliked: Staff & service
No bell boy to help with my bags or just welcome to the hotel. All the people at the front desk area need to be train on greeting the guess!! Hotel just have guys guarding the eleven they are good at that. No courtiers at all. I have stayed in difference hotel in Dubai, but nothing like this one. I order some ice and when the ice melts it milky water. I will never stay there or recommend anyone.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Rajesh Kumar on Jul 13, 2019
Dear Valued Guest, Thank you for sharing your very nice comments and recommending Ascot Hotel. Great service is one of our main aims and it is very rewarding to know that we have succeeded in delivering. We hope to have the pleasure of welcoming you back to our hotel in the near future. Kind Regards Rajesh Kumar Front Office Manager

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel with bed bugs
Not greatest hotel, beds are 2 singles stuck together and solid hard, hot water system is slow or even changes to cold all of the sudden,furniture worn out, BED BUGS in my bed which are me alive all night the first night until I complained at 3am. Staff were caring and changed and upgraded my room for the remaining 6 nights, and wifi charges are ridiculously over prices at 60 dirhams for 24 hours where most hotels in dubai are now complimentary.

2/10 Terrible

Macarena, UAE

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nightmare before going to hospital
When I arrived I couldn't believe the Executive room was a few square meters, low ceilings, old smelly curtains and blanket (that probably hasn't been washed in long while) and at the top of that a night club underneath which kept me awake all night just the day before going to surgery. The price was high way robbery for the service. I'll never, ever come back

2/10 Terrible

YANAL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
less than one star
very bad simile from the hotel entrance up to the room i have left the hotel even that a pay for 5 nights the room very old i dont know Expedia sell it as 4 star !!!!!!!!!!!!

2/10 Terrible

Sam, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Really bad smell
The hotel had bad smell and staff very unprofessional. Very expensive internet and really slow. The Russian bar in the 5th floor was playing high music until 3 at night you could hardly sleep. When you complaint they couldn't do anything about. I would never go back to that hotel and nit recommending anyone either.

8/10 Good

Punjabi007

Liked: Cleanliness, staff & service, room comfort
Great short stay
Very fast checkin and the manager Mr. Menon was very kind and helpful. The rooms are well maintained although a little dated. Still the overall experience was top notch with entire staff going out of way to make my stay comfortable.

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay
I enjoyed my stay, and I will stay there again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Aged hotel needs upgrade. Very dark and dated.
Rather than renovating their rooms it appears as though the build the Royal Ascot next door and kept the Ascot pretty much as it was with maybe a light upgrade of TVs to LCD. Overall was disappointed especially after coming from the Alhamra Hotel hotel for less which was light-years nicer. This is a value hotel and in now way luxury. You get what you pay for (or less). Staff was friendly but had to stand for my rights in order to get the advertised free internet. Officially it is extra and almost equivalent to the cost of the room on a daily basis. I would rather not hassle and simply get what was promised without making a point of it.