This hotel is not a good place to stay. The staff was polite, and the three gentlemen that manned the door were very helpful. But the condition is run down and it looked it. It is NOT handicap accessible. The showers were dirty (we had 2 rooms), the mattresses were wrapped in plastic (bedbugs? I hope not) and the plumbing leaked. The water did not get hot in the sink. I ran into other "guests" and found out they had been there 8 months and paid $800/mo. Is this a halfway house? It looked like it and felt like it. About 7:30pm the neighbor started blasting music. I had to ask it be shut off at 9:00 because we needed to be up at 6. We were there for a medical condition needing the Cleveland Clinic and this place was close and cheap. Lastly when she copied my credit card to cover any expenses, she sent it via email and then made a copy. When I asked her where the email went, she said she didn't email it and only made a copy. I'm an IT guy by profession and I know what I saw. My mistake and I will never do it again. I would suggest you don't either.
Catherine
2020 年 12 月に 1 泊滞在
2/10 (非常に不満)
Larrie
2020 年 12 月 4 日
Larrie
2020 年 12 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
グループ旅行
2020 年 10 月 17 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Hopeful yet disappointed
A couple of staff were nice but some weren’t!
Hotel seems run down and sketchy!
Booking will promise fridge + microwave but be warned you may not receive it.
Had to switch rooms!
2nd room had electrical issues!
Me and friends had a few personal items
Lost suspected stolen by staff by staff!
Room had mice and roaches!
Hotel staff lied about the option for later
Check-Out time!
Hotel staff were also very forceful and
rushed us to check out.
The hotel had its few upsides like being along 24/7 BRT Rapid Transit but the cons are many!
Stay at your own risk!
Not even the Hotels.com discounted rates were worth the price!
宿泊されたお客様
2020 年 10 月に 2 泊滞在
2/10 (非常に不満)
Paula
家族旅行
2020 年 9 月 17 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
University Hotel and Suites, Cleveland
The pictures on the website for this hotel are a lie! It’s run down,filthy, and a sham!