高級寝具、羽毛の掛け布団、ピロートップベッド、セーフティボックス (室内)

ヒルトン オリントン / エヴァンストンの口コミ

4 out of 5

口コミ

7.6

良い

評価 10 - 1000 件の口コミ中 372 件が非常に良い" "
評価 8 - 1000 件の口コミ中 286 件が良い" "
評価 6 - 1000 件の口コミ中 166 件が普通" "
評価 4 - 1000 件の口コミ中 115 件が不満" "
評価 2 - 1000 件の口コミ中 61 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.2/10

設備とサービス

7.4/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

8/10 (良い)

Yasuyuki

2022 年 6 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス
Good stuff!
2021 年 7 月に 2 泊滞在

10/10 (非常に良い)

Patrick

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Excellent historic hotel. Great location for Northwestern events. Friendly and helpful staff.
2024 年 4 月に 2 泊滞在

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス
bathroom was quite small and uncomfortable to navigate.
2024 年 3 月に 1 泊滞在
Billy Burrageからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you for your feedback and visiting us here at our location. We apologize for the inconvenience caused. We're currently undergoing a renovation and our rooms will be design differently to accommodate our guest needs. We look forward to your next stay.

8/10 (良い)

Kathleen

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Valet service was wonderful. Entire staff was incredibly friendly and helpful. Will definitely recommend to others who may stay in the area.
2024 年 3 月に 2 泊滞在
Billy Burrageからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you for your rating and feedback. We appreciate your business and look forward to your next visit. I'll be sure to share your review with our staff.

4/10 (不満)

Jennifer M.

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Awful
2024 年 3 月に 1 泊滞在
Billy Burrageからの返信 (投稿日 : 2024 年 3 月 12 日)
Hello, JenniferWe truly appreciate your feedback and would like to speak more regarding your stay and get a better understanding of what took place. Feel free to contact the hotel and speak with a manager or supervisor. We thank you for your business.

6/10 (普通)

William

2024 年 3 月に 2 泊滞在
Billy Burrageからの返信 (投稿日 : 2024 年 3 月 12 日)
Hello, WilliamWe appreciate your business and thank you for joining us here at Hilton Orrington. Your feedback will be shared with our staff. We look forward to hosting you again.

10/10 (非常に良い)

Heidi K.

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very nice, especially a lady named Sophia who was working at the desk Saturday night on March 2. She was so nice and funny....a definite winner!
2024 年 3 月に 1 泊滞在
Billy Burrageからの返信 (投稿日 : 2024 年 3 月 5 日)
Hello, Thank you for joining us here at Hilton Orrington. It was our pleasure to host you for your stay. We're grateful for your review and will be sure to inform Sophia of your kind words. We look forward to hosting you again soon. We're glad you enjoyed your stay.

10/10 (非常に良い)

Rhonda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location!
2024 年 2 月に 1 泊滞在
Billy Burrageからの返信 (投稿日 : 2024 年 2 月 26 日)
Hello,Thank you for joining us here at our hotel. We truly appreciate your rating and we're glad that you had a great stay. We look forward to your next visit. Have a great day!

10/10 (非常に良い)

Pamela

2024 年 2 月に 2 泊滞在
Billy Burrageからの返信 (投稿日 : 2024 年 3 月 30 日)
Thank you for your rating that'll be shared with our staff. We're grateful for your feedback and look forward to seeing you again soon.

6/10 (普通)

christine

良かった点 : 清潔度、スタッフとサービス
We've previously stayed here and the experiences were much better. This time was ok but the hallway on our floor reeked like weed (at 4pm). The room was also chilly. We attributed it to the fact that it was wiinter. he next morning, when we opened the blinds, it was discovered that two windows had been left open.
2024 年 2 月に 1 泊滞在
Billy Burrageからの返信 (投稿日 : 2024 年 2 月 21 日)
Hello, Thank you for joining us here at Hilton Orrington. We appreciate your feedback, and your review will be shared with our staff. We apologize for any inconvenience this may have caused. We look forward to your return.

10/10 (非常に良い)

Tanika

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
From the beginning to the end the service was truly exceptional! Thank you to Ramdani, Victoria, Mary, and a very sweet woman that I’m so sorry that the name slipped my mind but her ENERGY was a true VIBE! Thank you for the great hospitality, and professionalism this weekend. My family had a great time!
2024 年 1 月に 2 泊滞在
PLからの返信 (投稿日 : 2024 年 1 月 30 日)
Hi Tanika,Thank you for choosing to stay with us and providing feedback about your stay with us. We are glad you enjoyed your stay and appreciate you recognizing our team members. We look forward to you staying with us again in the future!

10/10 (非常に良い)

Robin Cobb

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 4 泊滞在
Billy Burrageからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for the feedback on your most recent visit here with us. Our staff will be informed, and we are grateful for your business.

6/10 (普通)

Nicole

ペット同伴の旅行, 出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is rundown for the area — and could use a makeover. I pre-paid for breakfast in the morning, and it was confusing to redeem. They ended up charging my card incorrectly, and I had to call for a refund. Front desk staff wasn’t consistent — not the most welcoming.
2024 年 1 月に 1 泊滞在
PLからの返信 (投稿日 : 2024 年 1 月 30 日)
Hi Nicole,Thank you for providing feedback about your stay. We apologize for the service and have begun renovations. We hope you will consider staying with us again in the future.

8/10 (良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We've stayed in many hotels in Evanston, and this one is the most convenient option for parents visiting students at Northwestern. At first, they put us in a cramped, claustrophobic room on the third floor (there was a wall two feet outside the tiny window, and it looked out on the adjoining roof and pipes), which should not be rented out to anyone. When we complained, they moved us to a much larger room, which was wonderful. The bathroom is a bit small, but functional. They warned us there would be construction noise in the larger room, but it wasn't bad. The front desk staff was always friendly (both in moving us to a better room, and when we had to extend our stay due to the airport shutting down the day we were to fly home). The fitness room was great, with newer equipment, a working TV, cold water bottles, and virtually empty whenever we went! Overall, the hotel is showing its age and could use a face-lift (which I think they are working on), but it is comfortable, and well situated for dining in Evanston as well as walking around campus. We would definitely stay here again!
2024 年 1 月に 2 泊滞在
PLからの返信 (投稿日 : 2024 年 1 月 27 日)
Hi Michael,We appreciate you taking the time to provide us feedback about your stay with us. We apologize for the condition of your guest room and appreciate your patience while we renovate the hotel. We look forward to welcoming you back in the near future!

10/10 (非常に良い)

Joel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
PLからの返信 (投稿日 : 2024 年 1 月 11 日)
Hi Joel,Thank you for providing feedback about your stay with us. We are happy you enjoyed your stay and hope to see you again in the future!

10/10 (非常に良い)

Paul R

2024 年 1 月に 1 泊滞在
PLからの返信 (投稿日 : 2024 年 1 月 27 日)
Hi Paul,Thank you for taking the time to provide us feedback. We are glad you enjoyed your stay with us and look forward to seeing you again in the near future!

10/10 (非常に良い)

Shannon

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Small signs of wear in carpet, furniture are easily made up by the most excellent, courteous, attentive staff.
2024 年 1 月に 1 泊滞在
PLからの返信 (投稿日 : 2024 年 1 月 11 日)
Hi Shannon,Thank you for providing feedback about your stay with us. We apologize about the condition of the guestroom. We are happy you found our team members service to your liking and hope to see you again in the future!

6/10 (普通)

Endia

グループ旅行
良かった点 : 清潔度、スタッフとサービス
The staff was friendly and the location was convenient. The room could have been quieter. I could hear people exiting the front of the hotel and construction going on.
2023 年 10 月に 3 泊滞在
PLからの返信 (投稿日 : 2024 年 1 月 11 日)
Hi Endia,Thank you for providing feedback about your stay with us. We apologize for the noise you experienced. We are happy you found the location convenient and hope to see you again in the future!

10/10 (非常に良い)

Tamell

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Billy Burrageからの返信 (投稿日 : 2024 年 1 月 6 日)
Thank you for choosing us as a place to visit during your traveling season. Were glad you had a great time and look forward to your return. We appreciate your feedback.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、客室の快適度
The breakfast was great. Room was clean. However, the pool area had so much condensation that the ceilings were dripping water and saw the start of mold in a few corners. Will be a big issue very soon. I did alert the staff.
2023 年 11 月に 2 泊滞在
Billy Burrageからの返信 (投稿日 : 2024 年 1 月 6 日)
Thank you for your feedback and were glad you join us here at Hilton Orrington. Your feedback will be share with our staff. We look forward to hosting you again.

8/10 (良い)

Glenna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For the most part my stay was fine. It would have been nice if the hours of breakfast were beyond 9 a.m. Offering a breakfast that's only available between 8 and 9 a.m. in a hotel is a little short sighted. Please give some consideration to whatever the chemical/fragrance is that is sprayed in the rooms. Maybe do a little more research into fragrances that are less obtrusive and don't create strong allergic reactions in people when the enter the room.
2023 年 12 月に 4 泊滞在
PLからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Glenna,Thank you for providing feedback regarding your stay. We appreciate you taking the time to let us know how we can improve; we will be sure to take this into consideration. We hope you would stay with us in the future!

6/10 (普通)

Diane

2023 年 12 月に 4 泊滞在
PLからの返信 (投稿日 : 2023 年 12 月 23 日)
Hi Diane,Thank you for taking the time to provide us feedback regarding your stay. We apologize for any inconveniences you experienced and hope you will consider staying with us in the future.

10/10 (非常に良い)

SHARATH

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Billy Burrageからの返信 (投稿日 : 2024 年 2 月 8 日)
Thank you for joining us here at Hilton Orrington in Evanston, IL. We are so grateful for your feedback which will be shared with our staff. We are excited for your next visit. Thank you once more for joining us.

10/10 (非常に良い)

Geraldo

2023 年 12 月に 1 泊滞在
PLからの返信 (投稿日 : 2023 年 12 月 23 日)
Hi Geraldo,Thank you for taking the time to provide us feedback regarding your stay. We are glad you enjoyed your stay and look forward to seeing you again in the future!

8/10 (良い)

Hanjoo

2023 年 11 月に 1 泊滞在
PLからの返信 (投稿日 : 2023 年 12 月 23 日)
Good evening Hanjoo,Thank you for taking the time to provide us feedback regarding your stay. We apologize for any inconvenience you experienced during your stay and hope to see you again in the future!

6/10 (普通)

Daniel V

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
The staff were friendly but the carpet in the room was very dirty and stained. There used to be complimentary coffee in the morning but not this time. The restaurant staff could not explain how the hotel’s breakfast voucher worked. It was billed as free breakfast but almost all items on the menu were more expensive than the 15 dollar voucher.
2023 年 12 月に 2 泊滞在
PLからの返信 (投稿日 : 2023 年 12 月 23 日)
Hi Daniel,Thank you for taking the time to provide us feedback about your stay with us. We apologize about the condition and cleanliness of the guest room. We hope you would consider staying with us in the future, we would like to ensure you have a better stay!

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
No Complaints
Hilton Orrington of Evanston was easy to find; it rained nearly the entire time and I was unable to explore surrounding areas. I never saw wood window shutters and that was really cool. The room was comfortable, staff were courteous, willing to assist with a special shout out to the night desk staff (Ms Sophie, hoping that is her name). Staying during the holiday was really special as the hotel went all out with decorating and it was not overdone. My stay was short and I opted not to be eco friendly so I did not ask for fresh linen but the staff were on the hall daily even on Sunday and that was important. I rated the hotel with 4 stars as I had very little interactions with the services in the evaluation but had no complaints.
2023 年 11 月に 4 泊滞在
PLからの返信 (投稿日 : 2023 年 12 月 23 日)
Good evening,Thank you for taking the time to provide us feedback about your stay with us. We hope next time the weather is better next time. We appreciate you choosing to stay with us and look forward to seeing you again in the future!

10/10 (非常に良い)

Sherry

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Just watching staff blow leaves from the curb as well as the walkways was a good indicator of the level of pride at the property!
2023 年 11 月に 1 泊滞在
PLからの返信 (投稿日 : 2023 年 12 月 23 日)
Hi Sherry, Thank you for providing feedback about your stay. We are glad you enjoyed your stay with us and look forward to seeing you again in the future!

10/10 (非常に良い)

Golda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property, friendly staff, convenient location.
2023 年 11 月に 2 泊滞在
RRMからの返信 (投稿日 : 2023 年 12 月 5 日)
Thank you for the positive feedback! We hope to welcome you back to the Hilton Orrington! - Ronald Myers

10/10 (非常に良い)

Karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 2 泊滞在
RRMからの返信 (投稿日 : 2023 年 12 月 5 日)
Thank you for the positive feedback! We hope you welcome you back to Hilton Orrington. - Ronald

10/10 (非常に良い)

Jan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Billy at the front desk and Brandon the bartender
2023 年 11 月に 4 泊滞在
PLからの返信 (投稿日 : 2023 年 11 月 30 日)
Hi Jan,Thank you for taking the time to leave a review about your stay with us. We are glad to know that you enjoyed your stay with us and look forward to you staying with us in the near future!

8/10 (良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Solid hotel in excellent location.
2023 年 11 月に 1 泊滞在
PLからの返信 (投稿日 : 2023 年 11 月 30 日)
Hi Matthew, Thank you for taking time to provide feedback about your stay. We appreciate you staying with us and look forward to staying with us again in the future!

8/10 (良い)

Mary

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was clean but bathroom was poorly designed. Sink small and in corner. No counter space.
2023 年 11 月に 1 泊滞在
PLからの返信 (投稿日 : 2023 年 11 月 27 日)
Hi Mary,Thank you for taking the time to provide us feedback regarding your stay with us. We apologize you were not satisfied with the condition of your guest bathroom. We appreciate you staying with us and hope you would consider staying with us in the future.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
PLからの返信 (投稿日 : 2023 年 11 月 21 日)
Hi there, we are glad you enjoyed your stay with us and appreciate you taking the time to provide us feedback about your stay. We look forward to you staying with us in the future!

10/10 (非常に良い)

Patrick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice stay
2023 年 11 月に 3 泊滞在
PLからの返信 (投稿日 : 2023 年 11 月 16 日)
Hi Patrick,Thank you for taking the time to provide us feedback about your stay. We are glad to hear your stay was to your liking and look forward to you staying with us in the future!

8/10 (良い)

Sandra

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
PLからの返信 (投稿日 : 2023 年 11 月 16 日)
Hi Sandra,Thank you for taking a moment to share your experience. I am pleased to hear you found your stay to your liking. We hope you would consider staying with us in the future!

4/10 (不満)

Mark Addison、Costa Mesa

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It seems as if you book through Orbitz you’re given a subpar room. I was next to garbage pickup, I almost had to beg for room service. The valets , with the exception of 1, were unwelcoming. The night front desk guy’s were so busy gossiping I couldn’t barely get their attention. Overall it’s a nice hotel just know that if you book as a package the service won’t be the same.
2023 年 11 月に 3 泊滞在
mmからの返信 (投稿日 : 2023 年 11 月 12 日)
We do apologize for the bad experience that you had here during your stay. We do appreciate the feedback and hope we can welcome you back soon with a more enjoyable experience.

10/10 (非常に良い)

Katherine

2023 年 11 月に 2 泊滞在
PLからの返信 (投稿日 : 2023 年 11 月 30 日)
Hi Katherine,Thank you for taking the time to leave a review about your stay with us. We are glad you enjoyed your stay and look forward to you staying with us in the future!

8/10 (良い)

Cynthia

家族旅行
良かった点 : スタッフとサービス
Overall great stay and the staff is very responsive. Would rate higher except that we ran out of toilet paper and even when the cleaned the room they did not replace. Also gym area ran out of water and towels on the first day, and still had not been replaced by the second day.
2023 年 11 月に 2 泊滞在
Billy Burrageからの返信 (投稿日 : 2023 年 11 月 7 日)
Thanks for joining us. We appreciate your time. Your feedback is greatly appreciated and we're glad you enjoyed your stay. Our apologies for any inconvenience caused by our staff or service, and we look forward to welcoming you back.

6/10 (普通)

Arnold

気になった点 : スタッフとサービス、施設のコンディションと設備
Never again. Dirty room and poor desk customer service. Was not interested in answering my question. To him I was an anoyoance.
2023 年 11 月に 2 泊滞在
Billy Burrageからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for giving us your feedback and rating your stay. My apologies for the poor quality of service you received and the poor quality of your stay. It is my pleasure to apologize and hope that we will be able to see you again soon.

2/10 (非常に不満)

Penelope

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Had to ask for wifi and then disappeared next day. Rooms small, bathroom minuscule. Had to ask for housekeeping. I expect daily housekeeping as a given in a hotel this price and free and consistent wifi. Also, booked three rooms under this reservation and had to swipe my card three times. Needless to say, card declined on 3rd try, had to call to reinstate, took half an hour of my vacation time. Check in a disaster
2023 年 10 月に 3 泊滞在
PLからの返信 (投稿日 : 2023 年 10 月 30 日)
Hi Penelope,We appreciate you taking the time to provide us feedback regarding your stay with us and apologize we did not meet your standards. We will make sure management is aware of the inconveniences your experienced during your stay and hope you would consider staying with us in the future. We would like to ensure you have a better stay.

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 3 泊滞在
Billy Burrageからの返信 (投稿日 : 2023 年 10 月 29 日)
Thank you for joining us at the Hilton Orrington hotel. Thank you for your rating and for your review. We are looking forward to hosting you again soon and thank you so much for joining us.

4/10 (不満)

Glen

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Carpet was filthy. Bugs in the bathtub. WiFi was hard to use.
2023 年 10 月に 4 泊滞在
PLからの返信 (投稿日 : 2023 年 10 月 24 日)
Hi Glen,Thank you for taking the time to provide us feedback regarding your recent stay with us at Hilton Orrington. We apologize you were unhappy with your stay and for the condition of the room. We hope you would consider staying with us in the future. We would love to ensure you have a better stay with us.

6/10 (普通)

Juan

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The location is A , especially for NW parents visiting their students. The units are incredibly tired, and, I was actually surprised that the brand was still allowing the hotel in its system. The lobby and fitness area were fine and appear to have been more recently renovated. When I arrived in my unit, there were several large stains in the carpet. I was disgusted and shocked that housekeeping inspections allowed it to pass. When I raised it with the front desk, they said they were full but would move me the next day. Frankly, I would have been happy if they'd spot treated the carpet that night.
2023 年 10 月に 2 泊滞在
PLからの返信 (投稿日 : 2023 年 10 月 23 日)
Hi Juan,Thank you for providing feedback regarding your stay with us. We apologize about the condition of the carpet and appreciate you letting us know. We look forward to guest room renovations in the months to come. We hope you would consider staying with us in the future.

8/10 (良い)

HSU HUNG

2023 年 6 月に 2 泊滞在
Billy Burrageからの返信 (投稿日 : 2023 年 10 月 24 日)
I would like to thank you for joining us here at Hilton Orrington. Our team appreciates your feedback and rating. We are looking forward to hosting you again soon.

8/10 (良い)

Katrina

2023 年 10 月に 1 泊滞在
Billy Burrageからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for giving us your feedback and rating your stay. You were a pleasure to host, and we look forward to seeing you again soon.

6/10 (普通)

goldwyn

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
The hotel was understaffed for the weekend. Wait times were unusually long. There was no concierge present in the lobby at check in. Valet was NOT helpful. Overall, stay was disappointing.
2023 年 10 月に 2 泊滞在
Billy Burrageからの返信 (投稿日 : 2023 年 10 月 28 日)
Thank you for getting in touch with us regarding your most recent stay. We apologize for any inconvenience caused by an unsatisfactory stay. As a result, we will address this with our staff for better service. We look forward to seeing you again soon.

6/10 (普通)

Carol

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 10 月に 3 泊滞在
PLからの返信 (投稿日 : 2023 年 10 月 13 日)
Hi Carol,We appreciate your feedback regarding your most recent stay with us at Hilton Orrington. I am sorry to hear your stay was not to your liking. We hope you would consider staying with us in the near future. We would like to ensure you have the best experience possible.

4/10 (不満)

roman

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It very old not a dime was put in the hotel
2023 年 10 月に 2 泊滞在
PLからの返信 (投稿日 : 2023 年 10 月 11 日)
Hi Roman,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our hotel. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.