Dear Kohei,Thank you for your feedback regarding your recent stay with us. We're glad to hear that you found our hotel facilities to be great.We apologize for the inconvenience you experienced with the dog noises at night and transportation. We will inform the local authority for any action can be taken. Regarding the transport, we have communicate and served them a warning with our transport provider, informed them to be extra careful for our future guest. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warmest regards,Simon ChewGeneral Manager

Dear Chinatsu,Thank you for sharing your feedback with us. We are delighted to hear that you found our staff to be kind and provided great customer service. It is also wonderful to hear that you enjoyed your spacious and clean room, as well as our beach and pool facilities.We are thrilled that you were able to make some wonderful memories during your time with us. We appreciate your kind words and look forward to welcoming you back in the future.Warmest regards,Simon ChewGeneral Manager

Dear Hishida,We apologize for the inconvenience you experienced with the room temperature. Our maintenance team will investigate the issue and ensure that the air conditioning system is functioning properly to provide a comfortable environment for our guests. Thank you for bringing this to our attention.We hope to have the opportunity to welcome you again soon! Warmest regards,Simon ChewGeneral Manager

Dear Naoya,Thank you for your 10/10 rating, we truly appreciate it and we are glad that you enjoyed your stay with us. Thank you again for choosing Mövenpick Hotels Mactan and we look forward to welcoming back soon! Warmest Regards,Simon ChewGeneral Manager

Dear Yuki,Thank you so much for rating us 5 stars!We hope to welcome you back soon to Movenpick Hotel Mactan Island Cebu!Warmest regards,Simon Chew General Manager

Hi! Thank you so much for the thumbs up! It's always a pleasure to know guests are happy with their stay. I look forward to welcome you back to our hotel.

Hello. Thank you for choosing our hotel. I am deeply concerned about the rating you gave and I wish to hear more about your stay experience with us, to better understand the circumstances where you felt we could do better. It is through feedback that we are able to assess how we can further enhance guest experience in our hotel. I hope you can send me a direct message, complete with all the details, for my reference and action. Than you very much and I look forward to hear from you soon.

Hello, Shin. Thank you for choosing our hotel. While your rating indicates a general satisfaction on your overall stay experience, I also appreciate your insights regarding the swimming pool. As we have an outdoor shower area, rest assured that we are putting more effort in reminding guests to shower first before entering the pool, especially if they're coming from the beach and garden. I value feedback such as yours as this helps us assess how we can further enhance guest experience in our hotel. I wish you wonderful days ahead.

Dear Toshi , Thank you for choosing our hotel. It's great to know that you were satisfied with our facilities. I hope you'll book with us again next time you travel to the Philippines.

Hello! I am deeply concerned about the rating you gave and I wish to hear more about your stay experience with us, to better understand the circumstances where you felt we could do better. It is through feedback that we are able to assess how we can further enhance guest experience in our hotel. I hope you can send me a direct message, complete with all the details, for my reference and action. I wish you wonderful days ahead and I look forward to hear from you soon.

Dear Yukio, I am deeply concerned about the rating you gave and I wish to hear more about your stay experience with us, to better understand the circumstances where you felt we could do better. It is through feedback that we are able to assess how we can further enhance guest experience in our hotel. I hope you can send me a direct message complete with all the details, for my reference and action. Thank you very much and I look forward to hear from you soon.

Hello! Thank you for choosing our hotel. I'm glad to hear that you had a fun and relaxing stay. I hope you'll book with us again next time you visit Cebu.

Dear AKKO, Thank you for choosing our hotel. I'm glad to know that you felt the warm and friendly hospitality throughout your stay. I hope you'll visit us again next time you travel to Cebu.

Dear かれん, Thank you for choosing our hotel. I'm glad to hear that you felt the warm and friendly hospitality throughout your stay with us. I hope to see you again next time you travel to Cebu.

Hello! Thank you for choosing our hotel. It's wonderful to know that you had a wonderful time and that my team was able to assist you with your needs and concerns. I look forward to see you again.

Dear Y.Tommy, Thank you for choosing our hotel I'm pleased to hear great commendation about my hardworking team. On another note, please allow me to share that the souvenir shop located at the ground level of the residence tower is neither owned nor managed by our hotel. Rest assured I will share your comments with their operator, for their consideration in product pricing. I wish you a fun and relaxing weekend.

Hello! Thank you for choosing our hotel. I'm glad my team was able to assist you with your concerns and it's also good to know that you loved our food quality and selection. I wish you a fun and relaxing weekend.

Hello. Thank you for choosing our hotel. I sincerely apologize for the delay in servicing your requests and concerns. Rest assured that I spoke to the team about this and corrective actions are now in place. I value feedback such as yours as this helps us assess how we can further enhance the overall stay experience. I wish you wonderful days ahead.

Dear TOMOKO, Thank you for choosing our hotel and for sharing such a wonderful photo of our building! I hope you'll visit us again next time you travel to Mactan, Cebu.

Hello. Thank you for choosing our hotel. It's sad to hear that the food didn't appeal to your taste. Rest assured that I shared your comment with the culinary team, for consideration in menu planning and development. I wish you wonderful days ahead.

Hello! Thank you for choosing our hotel. It brings me so much joy to hear how impressed you were with my friendly, hardworking and reliable team. I hope to see you again next time you visit Cebu.

Hello! Thank you for choosing our hotel. I'm glad to know that you were able to truly relax and enjoyed your holiday in Cebu. I look forward to see you again on your next visit.

Dear takamitsu, Good afternoon. It's sad to hear that you didn't find the hotel to your absolute liking. Please allow me to share that we do have some development projects underway, most of which we hope to complete in the near future. On another note, I have checked your concern about the water. While my team is also doing a thorough investigation on this, please do allow us to share that the lighting and color in the bathroom sometimes give or reflect a different impression on the water color. This is something we're also considering as part of our development projects. I wish you wonderful days ahead.

Hello! Thank you for the thumbs up! I'm glad you enjoyed your stay with us and found the services to be truly exceptional. I hope to see you again when you return to Cebu.

Hello. Thank you for choosing our hotel. It's sad to hear about your experience and rest assured my team is coordinating with the booking channel manager in charge of our account --- to ensure that significant information are details are fully divulged to both our guests and team. I wish you wonderful days ahead.

Dear Shutaro, Thank you for choosing our hotel. It's good to know you were generally happy with your stay. I hope to see you again next time you're in Cebu.

Hello. Thank you for booking with us. It's sad to hear that you didn't find the hotel to your absolute liking. Please allow me to share that we have some development projects underway, most of which we hope to complete in the near future. I wish you wonderful days ahead.

Dear Jackson, Thank you for choosing our hotel. I appreciate that you shared these insights with me and rest assured these matters are already addressed with preventive and corrective actions. I wish you wonderful days ahead.

Hello. Thank you for choosing our hotel. I appreciate that you brought your concerns to my attention. Rest assured that my team has already worked on these issues and corrective actions are already in place. I wish you wonderful days ahead.

Dear Wataru, Thank you for choosing our hotel. I'm pleased to know that my staff was able to assist at your convenience, and that you particularly enjoyed our breakfast selections. I appreciate the time you took to share this feedback. I hope you'll come back for another visit.

Dear まゆ, Thank you for booking a stay with us. What a joy it is to hear how much you loved your stay and that our food appealed wonderfully to your taste. We can't wait to see you again on your next visit!