外観

グランド フィエスタ アメリカーナ コーラル ビーチ カンクン - オールインクルーシブの口コミ

4.5 out of 5

口コミ

9.2

とても素晴らしい

評価 10 - 2863 件の口コミ中 2153 件が非常に良い" "
評価 8 - 2863 件の口コミ中 422 件が良い" "
評価 6 - 2863 件の口コミ中 174 件が普通" "
評価 4 - 2863 件の口コミ中 60 件が不満" "
評価 2 - 2863 件の口コミ中 54 件が非常に不満" "

9.6/10

清潔度

9.6/10

スタッフとサービス

9.2/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Kohei

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Comment from Hotel Managementからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Kohei, Thank you for your rating. We're happy to read you enjoyed your stay with us. We look forward to welcome you again!

6/10 (普通)

?????

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
恐らく空調設備の問題で部屋の湿度が凄まじく、数時間で床が水浸しになり、子供が転倒してしまいました。 尋常ではない湿度で、個人の感覚による差はなく、間違いなく不快感を覚えるレベルだと思います。 初めてのカンクンということもあり、食事・ドリンク・ショーなど、オールインクルーシブの各種サービスには満足しましたし、各従業員(特に日本人コンシェルジュ)の対応は大変素晴らしいものでしたが、過去にも多くの指摘があるにも関わらず、設備による湿度の問題が解決されていないのは、経営による顧客軽視の表れと感じます。リピートはありません。
Comment from Hotel Managementからの返信 (投稿日 : 2023 年 9 月 21 日)
Thank you for sharing your feedback with us, and we appreciate your kind words about our services and staff. We're truly sorry to hear about the humidity issue you experienced in your room. Rest assured, we take your comments seriously, and we will investigate this matter to ensure it doesn't happen again. Your comfort and satisfaction are our top priorities. We hope you'll consider giving us another chance in the future to provide you with an exceptional stay.

10/10 (非常に良い)

??

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Comment from Hotel Managementからの返信 (投稿日 : 2023 年 6 月 30 日)
Thank you for your rating! We look forward to welcome you back in the not so far future.

10/10 (非常に良い)

Yoshihiro

家族旅行
良かった点 : スタッフとサービス
日本人スタッフが親切で、即座に対応 して頂いた有難うございます。今回で 4回目の滞在でした、日本人スタッフが 常駐しているので言葉がわからなくても安心して滞在出来ます。高齢夫婦に とって不安がなく、また次回の休養に 利用します。
2023 年 1 月に 6 泊滞在
Comment from Hotel Managementからの返信 (投稿日 : 2023 年 1 月 27 日)
Dear Yoshihiro, Thank you for your review! We are happy to know you enjoyed your stay with us and that you found our Japanese staff helpful, we are so thrilled knowing you've chosen Grand Coral Fiesta Americana Coral Beach Cancun All Inclusive Spa Resort for the 4th time! We look forward to welcome you again in a no so far future!

8/10 (良い)

Takashi

2022 年 9 月に 3 泊滞在

10/10 (非常に良い)

Takeshi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 3 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
素晴らしい
空港からホテルからのシャトルカーでホテルに向かいましたが、名前の入ったプレートで迎えて下さったスタッフさんがとても感じ良く、そしてドライバーの方と直ぐに私達のスーツケースを消毒してくださり、初めからとても気持ちの良いスタートでした。オーションフロントのお部屋からの眺めは素晴らしく、バルコニーで気持ち良く過ごす事が出来ました。レストランでのスタッフの対応はとてもフレンドリーで親切で美味しく食事を楽しめました。少し気になったのがお部屋の清掃で、二日間ミニバーの補充が無く、使用済みのコーヒーカップも変えられないままでした。2人で宿泊しているのに、夜用に変えられたベッドメイクも揃えてくださるスリッパも、ベッドに口直しに置いていってくださる小さなチョコレートもひとり分だけだったのが未だに気になるところです。しかしそれ以外は素晴らしかったのでまた訪れたいと思います。
2022 年 1 月に 3 泊滞在
Edgar Noveloからの返信 (投稿日 : 2022 年 2 月 11 日)
Thank you for staying with us and for taking the time to share your review of your experience. We are glad that you enjoyed your suite the service provided by our staff. On the other hand, we are sorry for the inconvenience you had during your stay. I’ve shared your review with our Housekeeping Manager and F & B Manager to improve their service. We look forward to hosting you on your next visit to Cancun!

10/10 (非常に良い)

Hidenobu

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 2 泊滞在
Edgar Noveloからの返信 (投稿日 : 2021 年 12 月 31 日)
We appreciate your ten-star rating! We look forward to hosting you again.

10/10 (非常に良い)

Hoshino

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2021 年 12 月に 4 泊滞在

10/10 (非常に良い)

Yukiko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ゆっくりできて、よかった。
2021 年 12 月に 1 泊滞在
Edgar Noveloからの返信 (投稿日 : 2021 年 12 月 28 日)
Dear Yukiko, Thank you for your comments. We are happy to hear that you enjoyed your stay with us. We hope to welcome you again in the near future.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 10 月に 2 泊滞在
Edgar Novelo からの返信 (投稿日 : 2021 年 10 月 11 日)
Thank you for your rating, we understand we were not able to meet all your expectations. we will work hard to be ready to offer you an impeccable stay next time you visit us!

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
素晴らしいホテル
料理がとにかく美味しい! また行きたい
2021 年 6 月に 2 泊滞在
Edgar Noveloからの返信 (投稿日 : 2021 年 7 月 2 日)
Thank you for posting such a great comment. It was a pleasure to know that you had a great vacation. We look forward to hosting you in your next visit to Cancun.

8/10 (良い)

Krishna Sreekanth Parameswaran Sreekandan

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Located at prime location and convenient for ferry, shopping etc.. There are tour operators in the resort that transportation to any destination can be easily arranged… nice restaurants and cafes…. Regarding property conditions, could feel water dripping (could be from air conditioning) in different places including restaurant, lobby….
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Janet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Lindsey Rein

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect resort for our family with elementary school-aged kids! They could hop between the ocean and the pools with ease. Our entire family enjoyed the food, the views, the snorkel trip, the entertainment, and especially the after-dinner ice cream stop. We'll be back!
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Dzung

家族旅行, 小さなお子様連れの家族旅行
Clean and friendly
2024 年 3 月に 4 泊滞在

2/10 (非常に不満)

Martin

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We spent more hours than I'd like to admit researching the best resort for our 2- and 4-year-old kids. We settled on the Grand Fiesta Americana because of their expansive kids' club with water slides, a pool, play area, and cooking classes (along with the beach, food quality etc). Our 4-year-old was so excited and had been talking about it for months. However, upon check-in, the 4-year-old wanted to check out the kids' club, but on our exploratory walk, we found out that they had closed the kids' club for renovation for the whole week. There was no mention of this on their website. They had this terrible makeshift kids club up in a conference room. Would it not have been appropriate for them to send an email to their guests with young children so they could make other arrangements? The 4 year old is heartbroken.
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Whitney Bo-Shan

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I went to the resort with 2 young kids and another family. The weather was amazing when we went. The pool and beach were close together which was very convenient! My sons loved the bikini bar where they ordered ice cream and virgin pina coladas! The beach was very swimmable. No rocks or excess amount of seaweed. The waves were big, but still swimmable. Sand was white and the beach was crystal clear. The food was above average. The drinks were so good! You have to try their soy latte from the coral cafe. I was surprised that there were not much line ups to the restaurants or bar, which was great! Getting to the hotel from airport was easy as we booked shuttle with the hotel. It’s about a 30 mins drive to the hotel from airport. The resort was very clean. I didn’t see much insects at all. I may have only seen maybe 2 flies during my entire stay at the resort. We saw more birds than bugs during our stay. It’s a dream vacation travelling with young kids, cuz after the day of swimming, they can just easily go back to our rooms to nap the kids! If you have young children, going to an all inclusive resort like this is the way to go!
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Svetlana

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful staff, food and the property itself. The only not so good experience was at the lounge bar. The staff was not the friendliest.
2024 年 3 月に 10 泊滞在

8/10 (良い)

Soroush

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good experience.
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Mary

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beach and pool area amazing, staff are nice and caring, no push for tips! Food was delicious and plenty. It'd be good if there is Shuttle service to/from the airport and more activities for kids/teens. Overall, we enjoyed our stay and will be back in the future.
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Katie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The ocean was so blue and clear at this location it was amazing!
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Aldo

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great beach! Bathrooms in need of renovation but property is still in great condition. Check in was great too
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Nicole

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had another amazing stay at The Grand Fiesta Americana Coral Beach! We love this resort & part of the hotel zone … beach & ocean are both amazing at this location!
2024 年 3 月に 6 泊滞在

10/10 (非常に良い)

Pietro

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly hard working staff. Beautifully kept grounds and beach. Very easy to get around. Only hard to get chairs around pool areas.
2024 年 3 月に 10 泊滞在

4/10 (不満)

Olga

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
this was a family trip for my moms 70s birthday… we had a total of 3 rooms. My moms room had a leak and the room had mold smell.. my mom started to have respiratory issues and had to see a doctor… normally she is healthy and fit…maintenance came twice to work on the leak, which was never resolved. We were not offered to change rooms or at least pay for the doctor visit. Food was just ok.. most of the restaurants we couldn’t get into… drinks were terrible, water ed down and overly sweet cocktails… I am never going back especially considering the overall cost. We come to Mexico a lot, and visited Cabo, tulip, playa del carman, puerta Valletta.. always all inclusive. This was the worst trip by far and extremely overpriced!
2023 年 12 月に 7 泊滞在

10/10 (非常に良い)

Evangeline

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
excellent service!! we arrived early at the hotel, they accomodated us (room was ready) and immediately used their facilities.. clean hotel, friendly staff, fantastic view and relaxing 1week stay!!!
2024 年 3 月に 6 泊滞在

10/10 (非常に良い)

Kathleen Marie、Boston

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Family of 4 with kids ages 6 and 9, loved our trip! This is the 4th propriety we have stayed at in Cancun and by far, this was the best. Very clean, safe, lots of friendly staff. The beach was perfect, some waves but no crazy bad rip-tides. My husband and son rented Jet Skis and loved their experience. The pools were spot-less. The servers and bar-tenders were all so nice. They happily provided us grown-up drinks and the kids with fruit smoothies. There is a Café inside that offers hot or cold coffees, paninis, ice-cream/sorbet, and quick desserts. The iced coffee was very welcome each afternoon. The buffet and room service was no better or worse than other resorts, it was good and what we expected. The kids just wanted pancakes and waffles in the morning and grownups wanted coffee and yogurt..so that's what room service provided. We had no complaints. If you order at 7am, they come quick in about 30 minutes. If you wait until 9am to order room service, it takes more like an hour. But again, that is completely expected. The shows were cute. The fire show on the beach was a fav for us. My younger, more sensitive daughter was a bit scared of the Mexican Day of the Dead Parade but it was a good show. The kids club has one water slide which is slow, best for ages 7 or younger. My 6 year old loved the water slide, my 9 year did not. He spent his kids club time gaming inside. We were Ocean Front, 6th floor, gorgeous view! Has small mini fridge.
2024 年 3 月に 4 泊滞在

8/10 (良い)

Laura Felipe De

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
La Playa hermosa el hotel muy bonito muy bien ubicado pero la comida no tan buena
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Gail

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed the extras that was included in our hotel. We will go back.
2024 年 3 月に 7 泊滞在

10/10 (非常に良い)

Heui Chang、Carrollton

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very large resort with all the dining options you can find. An event every night. Friendly staffs
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Masoud

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Shreekanth Narayana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location, Service , Food and proximity to beach and quality of pool was excellent. Above all the customer service was top notch.
2024 年 3 月に 6 泊滞在

8/10 (良い)

Felicity、Fontana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed 5 days in total at the resort. The staff was very attentive and polite, they upgraded our room to a beach front room free of charge. The room didn’t come with a microwave and the grout job in the shower wasn’t very good, but other than that our room was good. If you’re looking for a family friendly resort, this is it. However, we will definitely stay at an adults only resort in the future. There were about 4 or 5 pools, but there were a lot more families than groups of adults. The swim up bar and drinks were nice, but the food was very bland and always cold. The only meals we had that we actually enjoyed were from a taco stand and the hibachi restaurant at the resort. The steakhouse brought out my food cold and over cooked my boyfriends. We got our moneys worth in alcohol but not food. Avoid the vendors that come to the resort, they will haggle you and practically force you to buy their overpriced items. The beach area was beautiful, clean, and had lots of seating.
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Sean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 7 泊滞在

10/10 (非常に良い)

Dexter S H

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very kind and working-hard staff. They were very helpful so my family and I had good healing trip there.
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

ChengGuang

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service is excellent. Kids friendly
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Sheri

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My family and I had an excellent vacation at this resort. We were so happy we chose this resort!!!! Food was excellent. Service was amazing. My husband even gave me some time in the spa with a massage and the hydro therapy came with it…amazing!!!! And that turquoise view! Hands down the BEST!
2024 年 3 月に 8 泊滞在

8/10 (良い)

Carlos

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Buen servicio, buena variedad de restaurantes
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Shijie

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
More than happy to stay there
2024 年 3 月に 7 泊滞在

10/10 (非常に良い)

Marsha

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was my second time staying here and it did not disappoint. This is really a great location and the staff is amazing
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Guadalupe

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 4 泊滞在

6/10 (普通)

Robel

良かった点 : 施設のコンディションと設備
Very limited dining options, almost all of restaurants need reservations, none of them were available for us. We had dinner outside stake house, we have to wait for long time to get service. It took us more than 30 min to order desert. Limited activities for small kids.

8/10 (良い)

Clay

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had never stayed at an all-inclusive property before so please know that my review is indexed for the fact that I have very high expecations of the vacation spots I stay at. But being that we were looking for something less fancy but more practical for our 9 and 6 year old boy and girl, this property hit the mark. There are 'some' areas that could use improvement. The kids club was being renovated and wasn't available while we were there. The sports game room area was neat but the equipment was in poor condition (Consider upgrading your foosball tables...). The wine options at the bar and at the restaurants was pretty poor. I know it is all-incluive but you need to have better wine options from the US. On the positive side, the food here was incredibly good. Even the poolside burgers were some of the best I had ever had - anywhere. The "hustle' by all the service staff was really the difference maker here. ALL the staff at this place were incredibly helpful and eager to serve. Especially the pool/beach side guys who never stopped running drinks out to us. We got a nice room upgrade perk that I "think" came as a result of using Expedia. You may want to consider doing the same as this was a nice benefit. I have stayed at nicer and more 'well-appointed' hotels in Mexico but again, indexed for the fact that this was a 'family' vacation where it was mostly about our kids, it was an absolute phenomenal choice.
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was great
2024 年 3 月に 7 泊滞在

10/10 (非常に良い)

Stephanie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is a MUST!! We have visited many resorts in Cancun and this one has been our favorite! The staff, restaurants, rooms were all incredible! Elevators are fast! 2 bedroom suite was perfect for our family! The spa was gorgeous! The massage was perfect! Our favorite part was THE WATER! Clear like Jamaica beaches! Stunning oceanfront property! Thank you!!

10/10 (非常に良い)

Maheshkumar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent food and service.
2024 年 3 月に 6 泊滞在

8/10 (良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在

10/10 (非常に良い)

Pratha

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A waiter that created a memorable experience was Carlos at the poolside bar.
2024 年 3 月に 7 泊滞在

10/10 (非常に良い)

Shawn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great beach! Great pools and good food. We'd go back!
2024 年 3 月に 6 泊滞在