Upon check-in at 9:30 pm on Friday 7/4, our experience was disappointing. The front desk staff member was on a personal phone call, laughing and chatting, and barely acknowledged us. We stood waiting for over five minutes while she continued her conversation, which felt unprofessional and unwelcoming after a long trip.
That said, the room itself exceeded expectations — it was spacious, very clean, and the beds were incredibly comfortable. Breakfast the next morning was excellent, with a good variety and great service from the staff.
Overall, while the accommodations and morning service were impressive, the poor first impression at check-in did detract from the experience.