屋内プール
利用可能日を確認

アズテック ホテル & スパの口コミ

4 out of 5
アズテック ホテル & スパ
Aztec West, Almondsbury, Bristol, England

口コミ

8.8

非常に良い

評価 10 - 1000 件の口コミ中 561 件が非常に良い" "
評価 8 - 1000 件の口コミ中 283 件が良い" "
評価 6 - 1000 件の口コミ中 90 件が普通" "
評価 4 - 1000 件の口コミ中 41 件が不満" "
評価 2 - 1000 件の口コミ中 25 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

bbhawna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The staff were good. The room a little old fashioned and the bathroom needed an update. However everything was clean. It was great to stay in a hotel where they have fresh milk and water available for all guests in the machines along the hallway :) I think the spa was very busy and not enough loungers.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely inside.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Gary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were really friendly, rooms were lovely, spa good too, unexpected snow yesterday but fair play to the staff for making sure we could get in and out by foot and cars 10-10👏 will defiantly will be visiting again 👍
2024 年 3 月に 2 泊滞在

8/10 (良い)

Emily

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the milk and water machines available to fill your own. Good size pool but very annoying that you have to pay extra to use it! I’ve never experienced this in a hotel before and was the main reason we booked it. Plus they added £10 extra to the advertised price as prices had apparently just increased!! Then when we got to the pool (which has a 3 hour window for children to use in evening) we were told they were at capacity and we had to wait around 15-20 minutes. It looked like there was plenty of room but we were told x31 was the limit. If that’s the case I think a booking system needs to be implemented…there were quite a few people waiting to access. Good breakfast
2024 年 2 月に 1 泊滞在

6/10 (普通)

Andrea

カップルで旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Despite the winter season, the hotel appeared quite busy, perhaps because of the weekend or the swimming pool.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Ranjit

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient to the motorway exists
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

David

2024 年 1 月に 1 泊滞在

6/10 (普通)

Richard

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Recent stay
While this hotel is wonderful - please be advised if booking through hotels.com or any other booking agent, the pool use is not included and is chargeable at £10 per person. It is only free if you book direct with the hotel. This would be my only real complaint as guests shouldn’t be discriminated against for their choice of booking platform.
2023 年 12 月に 1 泊滞在

6/10 (普通)

Michael

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Property was dated
2023 年 12 月に 1 泊滞在

4/10 (不満)

Paul

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Beware - Price does not include Pool use!
Beware! There has been a change in policy. Apparently if you book this hotel via Expedia/Hotels.com you cannot use the pool without an extra charge. Nowhere on the booking does it state this. I have stayed in this hotel many times and this policy is new. My family and I went to the pool and were refused entry, they then made me go to reception to sort it out, reception tried to charge me £30 which I refused.
2023 年 12 月に 1 泊滞在

6/10 (普通)

Jill

出張
良かった点 : 客室の快適度
A Mixed Bag
A mixed experience. Parts of the hotel are tired, and there are dead flies in the lampshades in the bar. The food is good, and the reception was very good, but evening room service wasn’t answered for 30 minutes then when it was I was told I couldn’t be served as they couldn’t take payment. Paying extra for the spa seems a bit much when you’ve already paid for a room.
2023 年 12 月に 1 泊滞在

6/10 (普通)

dharminder

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Heating not working in room
Heating was not working in the room. Room was cold on arrival and cold in evening. Resolved with portable radiator. Not the best a for a spa hotel
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

terry

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great value and very comfortable.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Igloo
It was a freezing weekend and so was the hotel. The aircon/ heating system didn’t work. We were so cold we couldn’t face going for a swim. Even the jacuzzi was luke warm. The bed was small and a bit too firm for me. Everything else in the hotel was perfect. Attention to detail impressive.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

JANET

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed overnight at aztec Hotel spa for my birthday our stay was enjoyable the room was elegant very clean i must add the facilities/jacuzzi, steam room, sauna was very relaxing the following morning we had breakfast at the curiouse kitchen it was lovely but only one fault i found they got breakfast order wrong by including mushroom which i specified before no to .but i would definitely return
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good hotel
Easy check in to a clean and comfortable room. Staff very nice and the hotel had ample parking. Good quality breakfast. Will definitely return.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was nice
2023 年 10 月に 1 泊滞在
Shaun Levittからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear AndrewThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 (非常に良い)

Anthony

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Shaun Levittからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear AnthonyThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

2/10 (非常に不満)

Richard

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
wrong information
Not so good. wrong information was given to me regarding timings for breakfast. due to that I paid for breakfast that I did not have the opportunity to partake in.
2023 年 11 月に 1 泊滞在
Shaun Levittからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear RichardThank you for taking the time to let us know about your recent stay; I am sorry to read that it wasn’t the most positive one.Please contact us regarding your missed breakfast and we can look into this booking for you and see what we can do to help you. I would value the opportunity to welcome you back and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsShaun LevittGeneral Manager

10/10 (非常に良い)

Stephen

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always clean, staff are brilliant and a good location for me. Restaurant is very good - especially the breakfast - well worth it.
2023 年 11 月に 1 泊滞在
Shaun Levittからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear StephenThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 (非常に良い)

Christopher Patrick Rogan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff, hotel, food excellent
Staff were excellent, hotel was fantastic, would definitely go back again. Breakfast was great too
2023 年 11 月に 1 泊滞在
Shaun Levittからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear ChristopherThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 (非常に良い)

Dr M N

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovey, clean & comfortable.
We thoroughly enjoyed our stay here. Very comfortable, and helpful staff too. I especially appreciated the coffee machine in our room!
2023 年 10 月に 1 泊滞在
Shaunからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Sir/MadamThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

10/10 (非常に良い)

Gaynor

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在

8/10 (良い)

Odette

2023 年 10 月に 1 泊滞在

6/10 (普通)

Richard

良かった点 : スタッフとサービス
気になった点 : 客室の快適度
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Tara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在

10/10 (非常に良い)

HUGH

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Usual high standards throughout
2023 年 9 月に 1 泊滞在
Shaunからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear HughThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsShaun LevittGeneral Manager

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dusty room. Spa treatment room had a damp wall and flaking plaster - Health? Poor breakfast service - waited 45 mins for food to be delivered. Offered toast while I waited. At £20 a breakfast, I didn't want to fill up on toast.
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

HUGH

Why a extra £10 to use the pool 🤔
2023 年 9 月に 1 泊滞在
Shaunからの返信 (投稿日 : 2023 年 9 月 26 日)
Dear HughThank you for your 5 star rating, I am delighted you enjoyed your stay with us. There is a charge for the spa facilities if you book through a third party, if you book direct with us online or by phone then all facilities are included within the price. We look forward to welcoming you back again soon.Kind regardsShaunGeneral Manager

8/10 (良い)

Hayley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely place
Lovely and clean, staff very friendly, only issue was the person next door playing music at 6am and fire alarm going off on a Sunday at 8.30am
2023 年 9 月に 1 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear HayleyThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

10/10 (非常に良い)

James

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Superb room Terrible bar staff - waited 25 minutes to get served having told it was table service and couldn’t get served from bar. In the end went to bar and served immediately. Otherwise great stay
2023 年 9 月に 1 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear JamesThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

6/10 (普通)

Iain

出張
良かった点 : 客室の快適度
気になった点 : 施設のコンディションと設備
Maybe not a four star hotel !!
The hotel is looking dated The restaurant couldn’t accommodate me on my stay even though I’d emailed as requested to book a table and got the reply back saying fully booked sorry on the day on my stay I would say it’s possibly a 3 star hotel at a push Staff were friendly enough
2023 年 9 月に 1 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear IainThank you for taking the time to let us have your feedback; please accept my apologies for any inconvenience caused.I am pleased to hear in general you enjoyed your stay, however will share your comments with my team to make the relevant changes and improve our future guests experience.Hopefully we will have the opportunity to welcome you back in the not too distant future.Kind regardsGarethGeneral Manager

10/10 (非常に良い)

Allyson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear AllysonThank you for your 5 star rating, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

8/10 (良い)

walid

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
L hôtel est sympa le personnel qualifié et compétent Hôtel idéal pour du repos calme, la piscine et spa propre, très bon restaurant
2023 年 9 月に 2 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear WalidThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

10/10 (非常に良い)

RAY

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We checked in on the Sunday afternoon, staff were very helpful and check in was quick and easy. The hotel facilities and spa were excellent. Overall a very pleasant stay and would definitely use again. Thank You..
2023 年 9 月に 1 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear RayThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

10/10 (非常に良い)

Nicola

2023 年 9 月に 1 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear NicolaThank you for your 5 star rating, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

2/10 (非常に不満)

John

2023 年 8 月に 1 泊滞在

8/10 (良い)

Christopher

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
August Business Trip
Hotel generally very good, staff all friendly and efficient. Wasn't overly impressed with evening meal, pricey and no where near as good as I remember it. Having to order all aspects of breakfast is a bit odd too.
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Yousif

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Elegant
2023 年 8 月に 2 泊滞在
Garethからの返信 (投稿日 : 2023 年 9 月 12 日)
Dear YousifThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
All good.
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Nicky

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Jordan

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Beds were absolutely awful my back is still in half. Paid £25 to use the pool which should be included in the price considering I paid £155 for my stay and couldn't even use the facilities which upset my children massively. The walls were paper thin and I could hear everything going on in the other rooms had around 4 hours sleep and got out of there as soon as we could
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Aztec Gold
Aside from very slow check in due to computer glitches a perfect stay, great room overlooking small lake, peaceful and clean. Staff excellent and service good.
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Lynn

2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Rhian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Very comfortable rooms & beds. Staff were friendly snd welcoming in all areas. Great location and easy to find from M4.
2023 年 8 月に 1 泊滞在
Garethからの返信 (投稿日 : 2023 年 8 月 23 日)
Dear RhianThank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

6/10 (普通)

Melissa

出張
Average
The hotel is lovely. The spa was super busy with families and extremely young children in the hot tub. As for the breakfast avoid it at all costs. Not sure how you ruin a croissant I have no idea but they did, and as for the coffee I wouldn’t even bother. Restaurant evening Meeks are hit and miss the pie was great the rest was poor for the price.
2023 年 8 月に 3 泊滞在
Garethからの返信 (投稿日 : 2023 年 8 月 22 日)
Dear MelissaThank you for taking the time to let us know about your recent stay; I am sorry to read that it wasn’t the most positive one.Whilst I wish you had a better experience; we will use your comments to improve and ensure we deliver exceptional service for all future guests. I would value the opportunity to welcome you back and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsGarethGeneral Manager

10/10 (非常に良い)

Jean

2023 年 8 月に 1 泊滞在
Garethからの返信 (投稿日 : 2023 年 8 月 22 日)
Dear Jean Thank you for your 5 star rating, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsGarethGeneral Manager

10/10 (非常に良い)

caron

2023 年 8 月に 1 泊滞在