Our stay unfortunately coincided with a cruise ship day. Nowhere was this mentioned and I would not have booked this date had I known. It’s just too busy with 2500 people visiting at once.
The boat transfer was great with a friendly, interesting commentary. How we nobody mentioned where the location of reception was so we had to ask. It’s not at the pier - it’s in the middle, quite a walk. Your luggage is conveniently taken to your room. Our Deluxe category room was available on arrival at 11am which was a bonus. This recent renovated room was in the 6 storey Kookaburra block and had an amazing view of the ocean. The king size bed was very comfortable and faced the view. Shower pressure was excellent however hot water took 5 min to come thru (don’t give up waiting - it gets there eventually).
The downside and main reason for my low score - smoking is allowed on the room balconies and we were subjected to the secondhand smoke of our neighbours. I find this appalling in 2023 - in Australia, where smoking is discouraged almost everywhere. When raised with management, there was nothing they could do. Suggestion: Do not allow smoking on balconies. Simple! It is disgusting
Food is below average. Dining is limited to a terrible Asian restaurant or a diner so if it’s a special occasion, don’t have any expectations.
Otherwise we had a lovely time. The wrecks were amazing snorkeling and the resort had a nice vibe.