施設の入り口

レッド ライオン イン & スイーツ ブランソンの口コミ

3 out of 5

口コミ

8.2

とても良い

評価 10 - 1000 件の口コミ中 453 件が非常に良い" "
評価 8 - 1000 件の口コミ中 346 件が良い" "
評価 6 - 1000 件の口コミ中 96 件が普通" "
評価 4 - 1000 件の口コミ中 55 件が不満" "
評価 2 - 1000 件の口コミ中 50 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

7.8/10

設備とサービス

8.2/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

2/10 (非常に不満)

Diana

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
La habitación TERRIBLE estaba sucia, las sábanas todas manchadas con manchas de dudosa procedencia, en el baño había ropa interior colgada, cuando se hace la reservación en la información dice que desayuno incluido y cuando llegas hacer el check'in te dicen que eso es mentira que como se hace a través de un tercero que ellos, colocan mal la información y cuando preguntas una solución, lo único que responde es que es desicion de uno irse o quedarse pero que el dinero no se regresa, a mi me tocó irme en plena noche porque era terrible como estaban las camas y prácticamente me robaron el dinero de la reservación, porque me dijeron que no me devolvían nada, qué desastre de hotel.
2024 年 4 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Diana,We appreciate you bringing your concerns to our attention, though we regret the experience you've described. Please know that room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed promptly as we rectify the issues you've mentioned and give our rooms any extra attention needed. Your feedback is valued, and we hope you consider returning and giving us another chance to change your perceptions down the line.

10/10 (非常に良い)

Lauren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Jason

気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Predrag、Buffalo

Dead roaches in the drawer.
2024 年 3 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall. While we treat our property regularly, we'll be sure to have our pest control and housekeeping teams look into your comments further and make improvements where necessary. Please consider giving us another chance in the future; we're confident that we can impress you.

6/10 (普通)

Jeremy

家族旅行
良かった点 : 客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Big stain greeted you on the floor as soon as you walked in. The shower did not drain at all.
2023 年 12 月に 1 泊滞在

6/10 (普通)

Emily

家族旅行
良かった点 : 清潔度、スタッフとサービス
It was okay, apparently it is a known issue that when it is very cold outside the room keys do not work. This left us running our toddler up and down the stairs to either get someone with a master key to open our room or standing in the cold warming up the lock enough for the they care to work. No housekeeping service during our 4 night stay, we were given 2 towels for the duration (two adults and one child) we had to ask for more towels and trash bags.
2023 年 12 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
The stay was good. Previous customer still had dirty towels left from them. Needs a good deep cleaning. Overall was fairly clean.
2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

jennifer

2023 年 12 月に 2 泊滞在

8/10 (良い)

Marian

家族旅行
It’s great for this price, 55 including a not bad breakfast; and you don’t even need to pay ahead of time, no track.
2023 年 12 月に 1 泊滞在

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fine stay with nice help
2023 年 12 月に 3 泊滞在

2/10 (非常に不満)

Joe

気になった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Dennis

グループ旅行
The mattress sucked, Everytime I wanted in the room I had to go get the manager to get the door open. The overall exterior was dirty
2023 年 12 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Dennis,We appreciate you reaching out to share your experience. Our team will review your concerns to determine how we can improve going forward and ensure our property is presented in the best light. The comfort and satisfaction of our guests is very important to us. Thank you, and we hope you will choose to stay with us again for a more seamless experience we know we can deliver.

8/10 (良い)

Phil

良かった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Heather

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
First room my mom and I where checked into had a broken heating/cooling unit. No power going to it! The woman working the front desk was very accommodating considering the fact that it was Christmas and my mom was disabled and we could not do stairs. Unfortunately she had to call someone that was off‐duty to go and clean a room to get my mom and I lower level room with a working heating unit. The staff was very nice and helpful.
2023 年 12 月に 1 泊滞在

4/10 (不満)

Brian

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Unpleasant
The front desk staff was extremely friendly and helpful, but overall our stay was unpleasant. Their computer system crashed and delayed our check in, the first room we were assigned had not been cleaned, the tub didn’t drain, paint was peeling everywhere, and the mattress was terrible.
2023 年 12 月に 1 泊滞在
Stからの返信 (投稿日 : 2023 年 12 月 25 日)
I am sorry we did not meet your needs. We would love the chance to show you that we are better than your stay. We are also in the process of updating rooms and fixing issues that have been brought to our attention.

2/10 (非常に不満)

宿泊されたお客様

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

4/10 (不満)

Angela

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall served its purpose. I wasn’t concerned with fancy bells and whistles so we went for cost effectiveness. Service should not decline that much for $20 less a night. Bedding was dirty (hair on pillow cases, lipstick on pillow cases), empty tissue holder, floors dirty (not vacuumed), bugs on floor. There was a half roll of toilet paper for our 3 night stay and only 3 towels for our party of 4 and no do not disturb door hanger. Had to go get everything ourselves. Getting in and out of the parking lot was a hassle every time no matter the day. Run down/abandoned rooms in the back of the property that had obviously been broken into multiple times. Door lock was a hassle every time we went to enter. We will not be staying here again.
2023 年 12 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Angela,Though we are glad you appreciated our affordable value, we regret that other aspects of your visit fell below your expectations. Please know that the safety and comfort of our valued guests remain our top focus, and we sincerely apologize if you felt otherwise on this occasion, especially regarding our service and attention to cleanliness. Rest assured, your feedback is vital and will be shared with the respective teams for immediate improvement. Down the line, we hope you consider returning and giving us another chance to change your perceptions.

4/10 (不満)

Irina

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location but thats it! Dirty bathroom, no cleaning, unfriendly and non caring staff,they didn't care that we were there at all!
2023 年 12 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Irina,Though we are glad you enjoyed our central location, we regret that other aspects fell below your expectations, especially regarding our service and cleanliness. Rest assured, your feedback is vital, and we assure you that we will share it with the respective teams for immediate improvement. In the future, we hope you consider returning and giving us another chance to change your perceptions with the comfortable, welcoming stay we are typically known for.

10/10 (非常に良い)

Mario

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Denine、west liberty

気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great value, great pricing. My stay was purely business, not vacation, and was my first time ever trying these accommodations. When I first stepped foot in the room, I was pleasantly blown away by how clean, nicely adorned, and just plain comforting, the room actually was for both business travelers and vacationing families alike. Bravo Red Lion Inn Branson! Desk staff and management was fantastic too. Even offered to make me an after hours pot of coffee, lol, gotta love it. Charlie Johnson, Director, Veteran's Service League / Christian Caretakers Foundation.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Bradley

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Good
2023 年 12 月に 1 泊滞在
STからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for the score of ten. If you could also let us know what the favorite part of your stay was with us we would love to know.

8/10 (良い)

Laura

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Good Value, Clean and Friendly
Staff was very friendly and helpful. Rooms were clean. Breakfast was better than most free hotel breakfast.
2023 年 12 月に 1 泊滞在
Stからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for your feedback and I hope if we are given the chance to have you stay again that we can impress you more than last time.

8/10 (良い)

John

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was comfortable and clean. The breakfast was good.
2023 年 12 月に 1 泊滞在
Stからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you for the 4 out of 5 but if you could let us know what we are lacking on management would like the chance to improve that area and make you next stay a better one.

6/10 (普通)

Jamie

2023 年 11 月に 3 泊滞在
Stからの返信 (投稿日 : 2023 年 12 月 18 日)
Sorry things were not up to a better standard for the rating. However, if we could know where we are lacking I would like to ensure we would be improving those areas to show we can do better.

6/10 (普通)

Michelle

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Marcia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Get a way
Nice, average hotel. Clean comfortable and a very nice lady at the desk
2023 年 11 月に 2 泊滞在

8/10 (良い)

James、Naperville

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The garbage can on the aisle was not cleaned for three days. Garbage is scattered on the ground. Very messy
2023 年 11 月に 4 泊滞在

10/10 (非常に良い)

Shay

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bed was comfy. Great location. Good price
2023 年 11 月に 5 泊滞在
MTSからの返信 (投稿日 : 2023 年 12 月 1 日)
Dear guest thank you for your review and we are happy to see that you enjoyed your stay with us and we hope to have you back with us again in the future

4/10 (不満)

Bea

カップルで旅行
The motel was conveniently located to anything you wanted to do in Branson. Our bed was clean. That’s the only good. The old motel needs a lot of work. Inside & out. Half of our light bulbs were out & that made the room really dark. The drain in the tub was clogged up & a bunch of stuff from the drain backed up in our tub. The stairs need some repair & better lighting. The guy that worked the breakfast was friendly but the guy who checked us in was not. It seemed that we were a bother to him & all he would say was “ we have to buses coming & they will pull in where you are parked “ We will not be staying there again. Thank you
2023 年 11 月に 2 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear guest thank you for your review. and here at the Red Lion we Strive to have friendly front desk agents that person was jus letting you know that a bus is on its way and didn't want you to get trapped in by the bus if you parked there when they got dropped off and as far as the drain issues go if you would have called us to let us know we would have moved you to another room or fixed the issue that day. we hope that you come and stay with us again in the future.

2/10 (非常に不満)

Kaine

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The laundry machine wasn't working and it is a listed amenity. Breakfast was the exact same both days and bathroom amenities were a bit lacking. All ok but it's a bit below a 3 star rating. 2.5 would be more accurate
2023 年 11 月に 2 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear guest thank you for your review. we apologize for our laundry facility not working we are in the process of having the machines worked on. and for breakfast its the brand standard we serve eggs sausage potatoes cereal milk juice and coffee. we hope to have you stay with us again in the future.

6/10 (普通)

Tracy

良かった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

8/10 (良い)

michelle、jefferson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
updated bathroom, great value for $50!
2023 年 11 月に 1 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear guest thank you for your review. We are happy to see that you had a good stay with us and we hope that you come and stay with us again in the future.

4/10 (不満)

Courtney

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 3 泊滞在
MTSからの返信 (投稿日 : 2023 年 12 月 4 日)
thank you for your review

10/10 (非常に良い)

Ricky

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was comfortable and quiet. Close to a lot of nice restaurants and across from Hurts Donuts.
2023 年 11 月に 2 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear guest thank you for your feedback and we are happy to see that you enjoyed your stay here with us and we hope to have you stay with us again in the future.Thanks Management

2/10 (非常に不満)

jorge

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Two nights stayed. No one came to clean up while we left for the day. There was no breakfast as advertised, there was a lot of hairs on the bed and blankets wish makes me believe the room was not even cleaned and just the beds made up. No one would answer the phone when we call the front desk etc. overall, terrible. Not going there any more
2023 年 11 月に 2 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear guest thank you for your feedback. And for breakfast we advertise is eggs sausage potatoes cereal milk juice and coffee, and for service our housekeeper the beds get changed on a daily basis and if you where to have needed service in your room you would just have to call or come to front desk and they would be more than happy to put you on the list for service that day.

8/10 (良い)

Christopher

グループ旅行
良かった点 : 清潔度、スタッフとサービス
It was good value for money
2023 年 11 月に 2 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear guest thank you for your feedback. We are glad to see that you enjoyed your stay with us and we hope that your stay with us again in the future.Thanks Management

6/10 (普通)

Angela

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
We stayed for two nights. Our check-in was great but we never received room service or clean towels.
2023 年 11 月に 2 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 26 日)
dear guest thank you for your feedback and overall we are glad to see that you enjoyed your stay with us and we hope to have you back with us again in the future.Thanks Management

8/10 (良い)

Joan

カップルで旅行
良かった点 : スタッフとサービス
Good location. Price commensurate with amenities. No complaints. Front desk was responsive and friendly.
2023 年 11 月に 1 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 26 日)
Dear guest thank you for your review and we are happy to see that you enjoyed your stay with us and we hope you come and stay with us again in the future.

4/10 (不満)

Brenda

家族旅行
気になった点 : 施設のコンディションと設備、客室の快適度
Done with Red Lion
Rough sheets, with rougher towels, lumpy bed, and winner of worst breakfast in Branson.
2023 年 11 月に 3 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 26 日)
Dear guest thank you for your feedback and we hope that you come back with us and give us another chance. we have new mattresses on order. our breakfast consists of eggs sausage potatoes and cereal milk coffee and toast that is the brand standard here.

6/10 (普通)

Jasmin

カップルで旅行, 家族旅行
気になった点 : スタッフとサービス
The staff was horrible but the room was decent for the one night we stayed there.
MTSからの返信 (投稿日 : 2023 年 11 月 16 日)
Dear guest thank you for your review. We here at the Red Lion Inn we strive to have a good and friendly staff here. We are glad to see that you liked the room and enjoyed your stay with us we hope that you stay with us again in the future.

8/10 (良い)

Janeice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The rooms were clean. No TV remote even after we asked for one and was told it would be taken to our room when we were gone to a show. Breakfast was not what we were expecting-oj pitcher was empty 2 of the 3 days we were there. Cereals offered were all sugar coated. Hot dishes were cold.
2023 年 11 月に 3 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear guest thank you for your review. and we hope that come and stay with us again in the future our breakfast is hot and we serve eggs sausage potatoes and cereal milk coffee and juice and if juice was out it gets replaced right away by breakfast attendant only way pitcher is not filled is if we are out and waiting on order to come in. Thanks Management

8/10 (良い)

Sandra Lee

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Desk person was very friendly ,helpful and hospitable
2023 年 11 月に 3 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear guest thank you for your review and we are glad to see that you enjoyed your stay with us and hope to have you stay with us again in the future. Thanks Management

8/10 (良い)

David

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
close to Dixie Stampede.
2023 年 11 月に 1 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear guest thank you for review. and we hope you stay with us again in the future.Thanks Management

2/10 (非常に不満)

Anne

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nasty! Will NEVER stay here again!
The management was unorganized and it took a long time to get checked in while front desk manager tried to divide his attention between us and instructing his employees. The room smelled musty and my allergies kicked up immediately upon entering the room. The sheets on the bed looked like they’d been slept in - they were wrinkled and actually had what appeared to be crumbs down by the foot area! The toilet literally had feces smeared on the front of the bowl below the seat - disgusting!! The complementary breakfast was terrible and we didn’t even it it- we left and went to a restaurant.
2023 年 11 月に 1 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear guest thank you for your feedback we are sorry to see that your stay didn't go as planned We Do have housekeeping everyday and the rooms get cleaned and sheets changed everyday we would never put guest in a dirty room and if there where any issues jus notify front desk agent and we would be more than happy to help you with anything that you need. and for breakfast we follow the brand standards of serving eggs sausage potatoes and cereal milk juice and coffee. we hope that u come and stay with us again in the futureThanks Management

8/10 (良い)

Ann

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
People were very service minded.
2023 年 10 月に 5 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear guest thank you for your feedback. we are glad to see that you enjoyed your stay with us and here at the hotel we like to have a very people friendly staff as well as service oriented staff. We hope to have you stay with us again in the future.Thanks Management

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Decent lodging
The room was clean and neat. The breakfast left a lot to be desired.
2023 年 11 月に 2 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 6 日)
dear guest thank you for your review we are glad ti see that you enjoyed your stay with us and for breakfast we follow our brand standards of serving eggs sausage potatoes cereal toast milk juice and coffee. Thanks Management

8/10 (良い)

Linda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everyone of the staff were polite and helpful. Enjoyed are stay
2023 年 11 月に 2 泊滞在
MTSからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear guest thank you for your feedback and here at our hotel we strive to have a very professional and friendly staff and glad to hear that you enjoyed your stay and we hope to have you stay with us again in the future.ThanksManagement

2/10 (非常に不満)

宿泊されたお客様

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
This hotel is rated 3 star but is far from it!
2023 年 10 月に 4 泊滞在
MTSからの返信 (投稿日 : 2023 年 12 月 4 日)
We are sorry your stay with us was not up to standards. We hope you will give us a chance to show you we are better than what you experienced during your stay.Thank you for your feedback.