ロビー

モーテル 6 ビッグ ベア レイク カリフォルニアの口コミ

2 out of 5
モーテル 6 ビッグ ベア レイク カリフォルニア
42899 Big Bear Boulevard, Big Bear Lake, CA

口コミ

7.0

良い

評価 10 - 1007 件の口コミ中 321 件が非常に良い" "
評価 8 - 1007 件の口コミ中 256 件が良い" "
評価 6 - 1007 件の口コミ中 165 件が普通" "
評価 4 - 1007 件の口コミ中 108 件が不満" "
評価 2 - 1007 件の口コミ中 157 件が非常に不満" "

7.2/10

清潔度

8.0/10

スタッフとサービス

6.6/10

設備とサービス

7.0/10

施設のコンディションと設備

7.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Steven

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Steven, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 (非常に良い)

M.

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We pulled in around 4am. The lady at the front desk was amazing!!!! We only stayed for a few hours and got back on the road but would def stay again.
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear M, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our front clerk amazing. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

10/10 (非常に良い)

Danny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was very welcoming during check in and check out.
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Danny, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 (非常に良い)

Katherine

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fast and friendly. Awesome location
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Katherine, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

6/10 (普通)

mari

小さなお子様連れの家族旅行
Stuff are very nice but place was little outdated
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Mari, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. Thank You, Motel 6 Big Bear Lake

4/10 (不満)

Clayton

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The toilets gargled all night and didn’t flush. Very noisy with sledding place next door and the heater in the room didn’t work. Extremely thin sheets and worn out pillows.
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Clayton, I'm sorry to hear about the multiple issues you encountered during your stay. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced from our neighbor business. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

6/10 (普通)

Chris

家族旅行
良かった点 : スタッフとサービス
It gets the job done if you’re only in there to lay your head down at night. However, the smoke alarms were missing. Some of the lighting was falling off of the wall and the heater was finicky (you’re either hot or cold, no in between. The outside trash cans were overflowing and the towels are basically a hand towel, other than that, good to use to lay your head down.
2024 年 3 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Chris, I'm sorry to hear about the multiple issues you encountered during your stay. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

2/10 (非常に不満)

Jessica

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of the WORST hotel rooms and experiences I've ever had and to be quite honest, I've stayed in some pretty sketchy motels back in my early 20's. We checked in at 2pm and quickly unloaded our luggage so we could go back out and enjoy some snow play & tubing nearby. When we came back later, we started to realize how bad our room actually was.(We stayed in room 104 for reference.) Within a couple minutes, we found out one of the main lamps had a broken lamp shade which cut my nephews hand when trying to turn on the lamp. We didn't know the lampshade was broken since the shade had been turned around so the jagged edges were facing the wall to hide it. The room & bathroom was dirty like they never sweep/mop. There was dirt/sand & dead bugs on the floors. The worst part was an extremely foul smell that was sour or like an ammonia type smell that could best be described as cat spray/urine all over the room. The smell alone was sickening, but after the incident where my nephew cut his hand on the lamp shade my sister went to talk to the clerk at the front desk to see if we could switch rooms since the lamp shade wasn't safe and the smell was overwhelming. At that point we were told "NO" and that they have a policy where you have 15 mins to inspect your room and make changes yet we were never told about this policy otherwise we would have inspected the room and requested a change when we first got there. Stay away from Rm#104 - 0/10 experience. I will never stay here again!
2024 年 3 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Jessica, I'm sorry to hear about the multiple issues you encountered during your stay. We inspect the room after your request but did not find broken lamp shade and room condition as you say. However, we apologize for any inconvenience you faced during your stay .Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. Thank You, Motel 6 Big Bear Lake

2/10 (非常に不満)

Dawne、Woodland Hills

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
It was absolutely freezing in the room; no heat, NO BLANKETS on the beds. Unbearable.
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Dawne, I'm sorry to hear about the multiple issues you encountered during your stay. I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

2/10 (非常に不満)

stacey

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Stacey, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

10/10 (非常に良い)

Ryland、Huntington Beach

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Thanks great stay
2024 年 3 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Ryland, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 (非常に良い)

Odalis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Odalis, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

4/10 (不満)

Genesis

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Terrible bed. Not sure if there was a proper fire alarm. No extra pillows. No place to refill water. Walls are thin so you can hear everything. Windows also are thin so you could hear every car that drives up. Also, another guest(?) opened our door? Not sure how that happened, but this place sucks.
2024 年 2 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Genesis, I'm sorry to hear about the multiple issues you encountered during your stay. I would like to apologize for not exceeding your expectations. Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. If you ever decide to give us another chance, we'll do our best to provide you with a much-improved experience. Thank You, Motel 6 Big Bear Lake

2/10 (非常に不満)

Michael

家族旅行
We were so disappointed with the motel, we left it and checked into another hotel even though we had already paid for it
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Michael, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

10/10 (非常に良い)

Aimee

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kids were able to play freely
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Aimee, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Inexpensive spot and close to both mountains nearby. Nothing exceptional but good spot to rest your head for the night. They do have complementary coffee and hot water available in the morning in lobby area.
2024 年 2 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Elizabeth, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. It's great to know that you found our location close to Ski mountains, and complimentary coffee to be convenient. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

8/10 (良い)

Rocio、Oxnard

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Easy check in but definitely expensive for being a motel. Close to a really good mexican food place and pizza place but you gotta order early.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Rocio, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our location convenient. However, we apologize for not meeting your expectation in regard's to pricing of the room rent. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

2/10 (非常に不満)

Gina、Costa mesa

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was dirty, the beds were so uncomfortable that me & my kids couldn’t sleep, the shower in the bathroom when used floods the bathroom floor. And we were given only 2 small towels, had to get more just to shower, and some to clean the floors.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Gina, I'm sorry to hear about the multiple issues you encountered during your stay. We apologize for the inconvenience you faced with the shower and not enough towels in the room. Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. If you ever decide to give us another chance, we'll do our best to provide you with a much-improved experience. Thank You, Motel 6 Big Bear Lake

10/10 (非常に良い)

Andy、visalia

家族旅行
It was ok not enough blanket
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Andy, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. However, we apologize for not enough blanket in the room. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 (非常に良い)

Hanley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Hanley, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

2/10 (非常に不満)

Jay、Los Angeles

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Awful. There is an empty beer can amongst the dust and dirt. Also there are no blankets. We have two beds and one very thin covering on each bed. The heater turned on with a suspect odor. No top sheets on the bed. It’s 31 degrees outside. Awful stay.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Jay, I'm sorry to hear about the multiple issues you encountered during your stay. It's disappointing to hear that you were given room with no blankets. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced with room cleanliness. Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. Thank You, Motel 6 Big Bear Lake Management

6/10 (普通)

Dong

ペット同伴の旅行, 小さなお子様連れの家族旅行
Room106 bathroom the ceiling has leaking when 2nd floor guest using shower. We cannot use the toilet and shower at night around 9pm. They offered to Chang the room but I refused because I didn’t want to package all my staff again and too tired
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Dong, Thank you for sharing your experience with us. It's unfortunate that you encountered ceiling leak in the bathroom and was not accessible. We understand your decision not to change room offered by our front desk. We apologize for the inconvenience you faced. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

10/10 (非常に良い)

Emanuel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s nice and descent place to sleep and quiet
2024 年 1 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Emanuel, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

8/10 (良い)

Akri

良かった点 : 施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Akri, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 (非常に良い)

Alessandro

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient and easy.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Alessandro, We're delighted to hear that you had an easy and convenient stay with us! We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

10/10 (非常に良い)

Yesenia

ペット同伴の旅行, カップルで旅行
良かった点 : 設備とサービス
Staff was really friendly, helpful, and responsive when assistance was needed. Rooms are clean and basic. It’s what you expect when you need a nights sleep after hitting the slopes.
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Yesenia, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our staff friendly, helpful, and efficient. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

10/10 (非常に良い)

omar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Omar, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

8/10 (良い)

Sharon

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was great. However the court yard lights stayed on all night and the black out curtains couldnt even keep the light out. Plus tenants were LOUD, NOISY AND SLAMMING DOORS
2024 年 2 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Sharon, Thank you for sharing your experience with us, and we appreciate your compliments about the staff. We apologize for the noise disturbance you experienced from your neighbors. It's unfortunate that you also encountered the black out curtain not efficient. We understand how important a good night's sleep is, and we're sorry to hear about the issue with the curtain. Your feedback is valuable, and we will review our room amenities to ensure our guests' comfort. We hope you'll consider staying with us again, and we'll make sure to provide you with a more comfortable and peaceful experience. Thank you for choosing our hotel.Thank You,Motel 6 Big Bear Lake

10/10 (非常に良い)

Diego

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was one of the nicest hotels, for the costs, we stayed in while in Big Bear. It was economical, yet extremely nice.
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Diego, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We appreciate your compliment about our hotel being economical and nice. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 (非常に良い)

Crystal

ペット同伴の旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean rooms, friendly staff, comfortable beds, heating is very good especially during those snow days, and easy to access.
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Crystal, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are delighted that you found our staff friendly and room amenities good. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 (非常に良い)

Ricardo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This front desk guys were amazing. No attitudes No problems. The location is adjacent to big bear snow play. Room was on the first floor but quite.
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Ricardo ,We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our front clerk amazing, and quite room. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake

2/10 (非常に不満)

Maree

2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Maree, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake Management

10/10 (非常に良い)

Samuel

2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Samuel, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

4/10 (不満)

Jennifer

2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Jennifer, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. Thank You, Motel 6 Big Bear Lake Management

2/10 (非常に不満)

Katelynn

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Worst motel ever, I was checking in and someone was already loading up the car before they checked in, I walked in my room and immediately checked the bed. There was hair and crumbs. I went down and complained and they gave me a “clean” room. More hair and dirt in shower, bed, and sticky floor. Everything is old but dirty even the walls! it was honestly disgusting. Also, at night they play Christmas music ALL NIGHT! With flashing lights and bright neon lights outside your window. Could also hear the neighbors talking. I checked out a day early but was forced to stay after we checked in because they wouldn’t offer me a refund. Also they ran out of towels and blankets when you ask for more than two. I kid you not this place is horrible and spend your money elsewhere.
Managementからの返信 (投稿日 : 2024 年 1 月 23 日)
Hello Katelynn,We've read through your review and believe there is some confusion, as you said you did not received refund, but we have successfully processed refund for the night you did not stay. Please contact us at (909) 585-6666 for the refund letter. Also, I want to clear confusion regarding lights and music, Our lights between the wall are solid lights and music stops at 7PM and turns back on 7AM. However, We apologize for the noise disturbance you experienced from your neighbors. It's unfortunate that our room cleanliness did not meet your expectation. We understand how important a room cleanliness is, and we're sorry to hear about the issue with the blankets and towels. Your feedback is valuable, and we will review our room amenities to ensure our guests' comfort. We understand your decision to cancel your stay, and we hope you found more suitable accommodations. Thank you for choosing our hotel.Thank You, Motel 6 Big Bear Lake Management

4/10 (不満)

Rich

2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Rich, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

10/10 (非常に良い)

Kevin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location , clean , cheap,
2024 年 1 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Kevin, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

8/10 (良い)

Bert

2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Bert, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 (非常に良い)

Ivana

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Ivana, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 (非常に良い)

Cindy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Managementからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Cindy, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 (非常に良い)

Soni A

カップルで旅行
良かった点 : 清潔度
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Soni A, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

4/10 (不満)

Shulin

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
bathroom is dirty, heat it's not auto Over temperature need setting very hours. beds only blanket
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Shulin, I'm sorry to hear about the multiple issues you encountered during your stay. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced. Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. If you ever decide to give us another chance, we'll do our best to provide you with a much-improved experience. Thank You, Motel 6 Big Bear Lake

2/10 (非常に不満)

Marcos

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing it was horrible
2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Marcos, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake

10/10 (非常に良い)

Yapeng、Temple city

2023 年 12 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Yapeng, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

4/10 (不満)

Stacie

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is just about the only thing this place has going for it. The room was filthy. Hair and sprinkles left on the floor. Hair in the bed, bathroom floor, bathroom wall, shower. I went to discuss this matter with the office employee a couple times and they weren’t there. I normally don’t complain, but for $200 a night, no continental breakfast, I expect at least a clean room.
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Stacie, I'm sorry to hear about the multiple issues you encountered during your stay. It's disappointing to hear that our room cleanliness did not meet your expectation. This is not the level of service we aim to provide, and we apologize for the inconvenience you faced. Your feedback is important, and we will use it to address these issues with our team to ensure a better experience for our guests in the future. If you ever decide to give us another chance, we'll do our best to provide you with a much-improved experience. Thank You, Motel 6 Big Bear Lake

6/10 (普通)

Kashyap

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The bathroom can be a little better
2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Kashyap, Thank you for leaving a review for us; however, I apologize for the inconvenience you faced with bathroom during your stay. Your feedback is important, and we will use it to address these issues with our team, to ensure a better experience for our guests in the future. Thank you, Motel 6 Big Bear Lake

8/10 (良い)

darinka

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Darinka, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

10/10 (非常に良い)

Francisco

良かった点 : 清潔度
2024 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Francisco, Thank you for talking the time to share a perfect score rating of your stay with us at the Motel 6 Big Bear Lake. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Big Bear City Hotel in the near future! Thank you, Motel 6 Big Bear Lake

6/10 (普通)

Miguel Angel

2023 年 12 月に 2 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 23 日)
Dear Miguel, Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You, Motel 6 Big Bear Lake Management

10/10 (非常に良い)

Carol

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff did eazy accommodation for wheelchair acce ss, Room clean and quiet.
2023 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Carol, We're delighted to hear that you had an easy and convenient stay with us! It's great to know that you found our room clean and quite. We aim to make our guests' experiences as hassle-free as possible, and we look forward to serving you again in the future. Thank you for your positive feedback! Thank You, Motel 6 Big Bear Lake