バー (施設内)

ランズダウン グローブの口コミ

4 out of 5
ランズダウン グローブ
LANSDOWN ROAD, Bath, England

口コミ

8.8

非常に良い

評価 10 - 402 件の口コミ中 210 件が非常に良い" "
評価 8 - 402 件の口コミ中 137 件が良い" "
評価 6 - 402 件の口コミ中 36 件が普通" "
評価 4 - 402 件の口コミ中 12 件が不満" "
評価 2 - 402 件の口コミ中 7 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.4/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

YUICHI

Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 3 月 7 日)
Dear Yuichi, We are glad to know that you had an enjoyable experience at this architectural marvel which takes its inspiration Thank you for appreciating our hospitality and services, it’s always an endeavor to make our guests feel special and take back wonderful memories. I am glad to know that the service by our team of associates has been acknowledged by you – they certainly go the extra mile to ensure guest delight. I will certainly convey your kind words to them. Best regards Team Lansdown Grove Hotel Bath.

10/10 (非常に良い)

ケロ、京都

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
19世紀の建物だが内装は最近全面リニューアルしてて綺麗で清潔。インテリア雑誌とコラボしたそうで、上品でお洒落。繁華街から10分以上坂を登るというロケーションさえ許容できるならおすすめ。
2019 年 5 月に 1 泊滞在

4/10 (不満)

Roger

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Shamsherからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Guest, Thank you for sharing your feedback. It is very disappointing to know that we could not meet your expectation during your recent visit with us. Please accept our sincere apology in regards to any inconvenience caused. Despite, we do hope that you would provide us another opportunity of service. Please let us know about your future visits, and we will ensure a memorable stay. Your kind patronage is truly valued. Best RegardsThe Management Lansdown Grove Hotel, Bath

6/10 (普通)

Peta

良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The shower was cold to lukewarm and little water pressure. Had to go looking for staff at the bar and especially when trying to check out in the morning at 7:15. Waited for 10 minutes until the cleaner finally walked past reception.
2024 年 3 月に 1 泊滞在
Shahaji Nawale, Duty Manager. からの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Peta, We deeply apologize for the inconveniences you encountered during your stay. It's disappointing to hear about the issues with the shower temperature and water pressure, as well as the delay in finding staff, particularly during your check-out process. Your experience falls far below the standards we strive to uphold, and we understand the frustration it caused. Please know that we take your feedback seriously, and we will address these concerns with our team to ensure improvements are made promptly. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding.

10/10 (非常に良い)

Debra

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location- clean and stylish interior. Parking was better than expected for central location.
2024 年 3 月に 1 泊滞在
Shahaji Nawale, Duty Manager. からの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Debra, We're thrilled to hear that you enjoyed our hotel's great location and appreciated the clean and stylish interior. It's wonderful to know that our parking exceeded your expectations, especially considering our central location. Thank you for your kind words, and we hope to welcome you back again soon for another enjoyable stay!

10/10 (非常に良い)

Caroline

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, clean hotel within easy distance of the centre.
2024 年 3 月に 1 泊滞在
Shahaji Nawale, Duty Manager. からの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Caroline, Thank you for your review! We're glad to hear that you found our hotel nice and clean, and conveniently located within easy distance of the city center. Providing a comfortable and accessible stay for our guests is important to us, and we're pleased that you enjoyed your time with us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

6/10 (普通)

Paul

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The hotel is in a good location, walkable from the city centre (although up a pretty steep hill). There’s a reasonable amount of parking available. It has the potential to be really good. The building itself is attractive, quite spacious and characterful. And, frankly, our booking through Expedia was quite cheap for a Bath city centre hotel. But it could be so much better and we won’t be returning. We had 2 bedrooms. Both had very tired decorations, appearing run down. One room had bathroom fittings that broke off, was freezing cold (they supplied an extra heater on request) and hadn’t been left with any toilet rolls or tea or coffee. The mattresses and pillows were very soft, offering no support. The staff did their job, just about. There’s a £10/night charge for parking and the Receptionist seemed astonished when I asked whether this was still payable for disabled parking “of course” he said, in a manner that suggested I was ridiculous to even think of asking the question. There was only one disabled bay though and this was generally taken. Breakfast was really good however and the service more friendly and helpful for this.
2024 年 2 月に 2 泊滞在
Shahaji Nawale, Duty Manager. からの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Paul, Thank you for sharing your experience with the hotel. It sounds like there were some positive aspects, such as the location and the character of the building, but also some significant issues that impacted your stay.It's disappointing to hear about the tired decorations, broken bathroom fittings, and lack of basic amenities in your rooms. Quality of sleep is crucial when staying at a hotel, so the soft mattresses and pillows offering no support must have been frustrating. Additionally, encountering difficulties with parking, especially regarding disabled parking, can certainly detract from the overall experience.On a positive note, it's great to hear that the breakfast was enjoyable and that you found the service to be friendly and helpful during that time.Your feedback provides valuable insights for both the hotel management and potential future guests. Hopefully, the hotel takes note of areas that need improvement to enhance the overall guest experience.

10/10 (非常に良い)

Sharon、Napan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful hotel. Restaurant was good, nice bar, good location.
2024 年 2 月に 2 泊滞在
Prakshal Patelからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Guest,Greetings from Lansdown Grove Hotel, Bath!It was a pleasure having you stay with us at Lansdown Grove Hotel.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff, and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and always assure you of our best attention.Thank you,Kind Regards,Team Lansdown Grove Hotel Bath.

4/10 (不満)

John、Royal Wootton Bassett

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Requested early check in more than a month before the stay, was told to call the morning of check-in as they wouldn’t be able to confirm so far in advance. Called, unable to check in early which was very disappointing and the staff member was quite rude about it. Wouldn’t recommend or stay again. Hotel was clean and pleasant but poor experience
2024 年 2 月に 1 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2024 年 2 月 21 日)
Dear John, I'm sincerely sorry for the inconvenience and disappointment you experienced regarding your early check-in request. It's understandable that you would have preferred clarity well in advance, and I apologize for any frustration caused by the lack of confirmation and the discourteous manner in which the situation was handled by our staff member. Your experience does not reflect the level of service we strive to provide, and I assure you that your feedback will be addressed with our team to prevent similar incidents in the future. While I'm glad to hear that you found the hotel clean and pleasant, I regret that your overall experience fell short of expectations. Your comments are taken seriously, and we appreciate your honesty. If there's anything we can do to regain your trust or improve your experience in the future, please don't hesitate to reach out.

6/10 (普通)

Sue

カップルで旅行
Lovely hotel in a good position. Room was clean and attractive. Breakfast was good, ingredients tasted good quality. Bed was absolutely awful. Sprung mattress not on a sprung base. Base was essentially a raised board. Mattress didn’t fit properly. It was the most uncomfortable nights sleep I’ve had in a very long time. My hips and back were so sore the next day. I was in agony for 2 days. Avoid room 212 unless you fancy a visit to the osteopath which is where I will be going.
2023 年 12 月に 1 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Sue,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel lovely and appreciated its convenient location. It's also great to know that your room was clean and attractive, and that you enjoyed the quality of our breakfast ingredients.However, we sincerely apologize for the discomfort you experienced with the bed. Your comfort is our top priority, and it's disheartening to hear that we fell short in this regard. Please rest assured that we take your comments seriously, and we will investigate and address the issue to ensure that future guests do not encounter similar concerns.If there's anything more you'd like to share about your experience or if there's a specific aspect you believe we should focus on for improvement, please feel free to let us know. Your feedback is invaluable in helping us enhance our services.We appreciate your patronage and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

6/10 (普通)

Caleb

2023 年 12 月に 1 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2024 年 1 月 3 日)
Dear Caleb, Your feedback is invaluable to us, as it motivates us to continue striving for excellence in hospitality. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back to Lansdown Grove Hotel in the future and providing you with another outstanding stay

10/10 (非常に良い)

ROBERT

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a Lovely stay. Right grom when Royhid meeting and booking us in at Reception, right through our stay to booking out. Fantastic staff!! We highly recommend this hotel.
2023 年 12 月に 2 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Robert, Thank you so much for your kind words! I'm thrilled to hear that you had a lovely stay and that the staff, from the initial meeting with Rohit at reception to the entire duration of your visit, contributed to a fantastic experience. Your recommendation means a lot to us.If there's anything specific you enjoyed or if there are particular aspects you'd like to highlight, we'd love to hear more about it. We genuinely appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future!

10/10 (非常に良い)

Diana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice.
Lovely serving staff in restaurant. Nothing too much trouble. Lovely ambience of an old but well renovated hotel in a good position. The only down part is the £10per stay parking charge, which was unexpected!!!
2023 年 12 月に 1 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Diana, Thank you for sharing your positive experience, and I'm glad to hear that you found the serving staff in the restaurant to be lovely and accommodating. The ambience of the well-renovated hotel in a good position adds to the overall positive impression, which is wonderful to hear.I understand that unexpected charges, such as the 10 per stay parking charge, can be a bit disappointing. Your feedback is valuable, and we appreciate you bringing it to our attention. As we already provided transparent and clear information to our guests on all our website. If there's anything else you'd like to share or if you have any other suggestions, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another positive experience in the future!

8/10 (良い)

Emma

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a lovely stay at this hotel. We booked a garden view room - it was large with a very comfortable bed and exceptionally clean bathroom. The staff were fantastic: friendly, professional and had a ‘nothing is too much trouble’ approach. Breakfast was excellent. On arrival we used the park and ride to avoid the daily congestion charge. The bus conveniently drops off /collects from just outside the hotel and the centre of Bath is a short 7 min walk. Overall a super stay in a very convenient location.
2023 年 12 月に 1 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Emma, I'm delighted to hear that you had a lovely stay at our hotel! It sounds like you had a great experience with the garden view room, comfortable bed, and exceptionally clean bathroom. I'm glad the staff provided a fantastic and welcoming service with a 'nothing is too much trouble' approach.It's also wonderful that you enjoyed the excellent breakfast and found the location convenient, especially with the park and ride option making your visit to the center of Bath easy and stress-free.If there's anything specific you'd like to share about your stay or if you have any preferences for your next visit, feel free to let us know. We look forward to welcoming you back for another super stay in the future!

8/10 (良い)

Scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One night stay
Lovely building, great sized room. Staff very friendly and helpful.
2023 年 12 月に 1 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Scott,Thank you for sharing your feedback! I'm delighted to hear that you enjoyed the lovely building and found the room to be of a great size. It's also wonderful to know that the staff were friendly and helpful during your stay. If there's anything else you'd like to share or if you have any specific preferences for your next visit, feel free to let us know. We look forward to welcoming you back in the future!

8/10 (良い)

Stuart

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel was fine, bedroom was nice and clean, warm and had everything we needed for our stay. Enjoyed the food, breakfast and dinner. Parking provided which is very rare in Bath, £10 a night, not cheap, but convenient!
2023 年 12 月に 2 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Stuart, Thank you for taking the time to share your positive experience! We're delighted to hear that you found the hotel fine, the bedroom nice and clean, and that it provided all the essentials for a comfortable stay. It's great to know you enjoyed the food, both for breakfast and dinner.

10/10 (非常に良い)

Hayley

2023 年 12 月に 1 泊滞在
Team Reception Lansdown Grove Hotel.からの返信 (投稿日 : 2023 年 12 月 16 日)
Thank you!!

6/10 (普通)

Phil

良かった点 : スタッフとサービス、客室の快適度
Sorry, but this is not an 'Upscale' hotel.
This is not a cheap hotel at over £580 for a two night stay. It is very tired and scruffy. This hotels really needs some money spending on it. In it's current state it is not a 4 star rated hotel. I'm a little sceptical about the number of 10/10's this hotel has received. With that said I can't fault the staff, very welcoming and friendly.
2023 年 12 月に 2 泊滞在
Team Reception Lansdown Grove Hotel.からの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Phil, Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment you experienced during your stay. We appreciate your honesty and understand your concerns about the condition of the hotel.

8/10 (良い)

Paul

良かった点 : 清潔度、スタッフとサービス
Ok for a short stay.
We stayed for one night in a double room and had breakfast. The hotel is located out of Bath centre on a steep hill. Buses stop outside for easy access into Bath and taxis are very reasonably priced. However, anyone with mobility issues should probably avoid this hotel. Parking is very limited and charged at £10 a night. Parts of the common areas of the hotel are worn and tired while others have been recently refurbished. It's quite a mix. We booked a standard double room but our allocated room was very small. It was also located directly by the main road and was very noisy. The secondary double glazing in the room did not cope at all. The room was very clean and had all required amenities but again it was very small. Breakfast, which was not included in the room rate, was served in a pleasant dining room and was very good.
2023 年 12 月に 1 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Paul,Thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your thorough observations, as they help us identify areas for improvement and ensure a better experience for our guests.We are pleased to hear that you found our location convenient in terms of access to Bath through buses and reasonably priced taxis. However, we apologize for any inconvenience caused by the steep hill and limited parking. We understand that these factors can be challenging, especially for guests with mobility issues.We appreciate your candid remarks about the condition of the common areas. Your feedback is valuable, and we are actively working on addressing areas that may appear worn or tired. It's great to know that you enjoyed the recently refurbished areas.We apologize for any discomfort caused by the size and noise level of your allocated room. We will review the soundproofing in that particular room to ensure a more peaceful environment for our guests. Your positive comments about the cleanliness and amenities are appreciated, and we are glad to hear that you enjoyed the breakfast in our pleasant dining room.Thank you for bringing these matters to our attention. We value your input and are committed to making the necessary improvements. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future.

8/10 (良い)

Roy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was excellent, the only complaint i have is that on the evening of the 6 th Dec their was no one manning the bar i had to go to reception to request a drink, twice i had to do that and also request the lights be turned, the beer requires some improvement it is not very good , a very limited selection, and the dining area is not vey warm, but other than that an enjoyable stay.
2023 年 12 月に 2 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Roy,Thank you for choosing our hotel for your stay and for taking the time to provide us with your feedback. We are delighted to hear that you overall had an excellent experience.We sincerely apologize for the inconvenience you experienced with the bar service on the evening of December 6th. Your feedback is valuable, and we will review our staffing procedures to ensure that the bar is adequately manned at all times. Additionally, we appreciate your comments about the beer selection, and we will certainly look into ways to enhance and broaden our offerings to better cater to our guests' preferences.We also apologize for the issue with the lighting and the dining area temperature. Your comments have been noted, and we will address these concerns to improve the overall experience for our guests.We truly appreciate your input, as it helps us identify areas for improvement. Your satisfaction is our priority, and we want to assure you that we are taking your feedback seriously. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future.

10/10 (非常に良い)

ANDREW

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cracking Hotel.
Stayed here a few times, love it. Rooms are great, breakfast is good, staff are fantastic. Only minor thing was our room was beside the road, gets busy from 06:30.
2023 年 12 月に 3 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 12 月 10 日)
Dear Andrew, Thank you for being a loyal guest and for taking the time to share your positive experience with us. We're thrilled to hear that you love staying with us and that you find our rooms great, breakfast enjoyable, and our staff fantastic. Your kind words mean a lot to us, and it's always a pleasure to know that our guests have consistently positive experiences.We appreciate your feedback regarding the minor inconvenience of road noise near your room, especially during busy hours. We understand the importance of a peaceful stay, and we apologize for any disturbance this may have caused. If you have any specific preferences or considerations for your next visit, please let us know, and we'll do our best to accommodate your needs.We're grateful for your continued trust and patronage. If there's anything else you'd like to share or if there are specific areas where we can enhance your experience further, please feel free to reach out.Thank you again for choosing us, and we look forward to welcoming you back for another enjoyable stay.

2/10 (非常に不満)

gerard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Had no water even to flush toilet or show left a day early
2023 年 11 月に 2 泊滞在
Team Reception Lansdown Grove Hotel.からの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Gerard, I would like to extend my sincerest apologies for the inconvenience caused by the unexpected water shortage during our recent stay. We understand how crucial access to water is for a comfortable experience, and we deeply regret any discomfort this may have caused. We value your feedback, and your insights are invaluable in helping us improve our services. We sincerely apologize for any inconvenience caused and appreciate your understanding.

10/10 (非常に良い)

Rosie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A perfect stay in beautiful bath. Excellent value for money. Friendly staff and great facilities.
Prakshal Patelからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Guest,Greetings from Lansdown Grove Hotel, Bath!Thank you for taking time off to share your views.We are grateful to you for your kind words of praise for our hotel, staff, services, and facilities during your stay. Your positive comments have been shared with our team and they are extremely happy to receive this note of appreciation. Your encouragement will make us strive harder for exceeding the expectations of our guests.We do look forward to welcoming you back to the hotel soonSincerely,Warm Regards,Team Lansdown Grove Hotel, Bath.

10/10 (非常に良い)

Roger

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Very homely feel for a period property
2023 年 11 月に 1 泊滞在
Prakshal Patelからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Guest,Greetings from Lansdown Grove Hotel, Bath!Thank you for taking time off to share your views.We are grateful to you for your kind words of praise for our hotel, staff, services, and facilities during your stay. Your positive comments have been shared with our team and they are extremely happy to receive this note of appreciation. Your encouragement will make us strive harder for exceeding the expectations of our guests.We do look forward to welcoming you back to the hotel soonSincerely,Warm Regards,Team Lansdown Grove Hotel, Bath.

2/10 (非常に不満)

Jane

2023 年 11 月に 1 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Jane, Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment you experienced during your stay. We appreciate your honesty and understand your concerns about the of the hotel.If there are specific aspects you'd like us to address or if you have additional feedback, please feel free to reach out. We take guest feedback seriously, and we're committed to making necessary improvements. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.

10/10 (非常に良い)

Angela

2023 年 11 月に 1 泊滞在
Shahaji Nawale-Night Managerからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Angela, Your positive feedback motivates us to continually uphold and exceed the standards of excellence that our guests deserve. We are committed to delivering unparalleled service, luxurious accommodations, and memorable experiences for all our guests.

10/10 (非常に良い)

Donna

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Check in was really good. Rooms were clean and bed was lovely. Would stay again
2023 年 11 月に 1 泊滞在
Prakshal Patelからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Guest,Greetings from Lansdown Grove Hotel!!!Thank you for taking time off to share your views.We are grateful to you for your kind words of praise for our hotel, staff, services, and facilities during your stay. Your positive comments have been shared with our team and they are extremely happy to receive this note of appreciation. Your encouragement will make us strive harder for exceeding the expectations of our guests.We do look forward to welcoming you back to the hotel soonSincerely,Warm Regards,Team Lansdown Grove Hotel, Bath.

6/10 (普通)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Hard beds, nice staff
Hard beds, pillows like bricks. No central heating in the room! An oil fired portable heater was provided and I was told it was the same for all rooms throughout the hotel! Staff were lovely. Breakfast was good. Parking is an extra £10 per day and only a few spaces available.
2023 年 11 月に 1 泊滞在
Prakshal Patelからの返信 (投稿日 : 2023 年 11 月 12 日)
Dear Guest,Warm greetings from Lansdown Grove Hotel, Bath!On behalf of the Lansdown Grove Hotel, I would like to thank you for Staying with us.At Lansdown Grove Hotel, we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced inconvenience due to hard beds, pillow and the heater as result of our shortcomings. I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused.We have taken note of your suggestions and appropriate actions has been initiated for immediate correction.In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding.Thank you,Sincerely,Warm Regards,Team Lansdown Grove Hotel, Bath.

6/10 (普通)

Kayleigh

気になった点 : 清潔度、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Prakshal Patelからの返信 (投稿日 : 2023 年 11 月 12 日)
Dear Guest,It was a pleasure having you stay with us at Lansdown Grove Hotel.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff, and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and always assure you of our best attention.Thank you,Kind Regards,Team Lansdown Grove Hotel Bath.

10/10 (非常に良い)

Phillip

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bonne adresse
Bonne adresse. La chambre était confortable et d'une bonne taille. On a profité du parking (10£ par jour). L'hôtel n'est pas très loin du centre de Bath, une quainzaine de minutes à pied. Il y a aussi des bus.
2023 年 11 月に 1 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 11 月 5 日)
Dear Phillip,I'm glad you found a great place! It sounds like the room was comfortable and spacious, and the parking option was convenient at 10 per day. The hotel's proximity to the center of Bath, just a 15-minute walk away, and the availability of buses make it even more convenient. Enjoy your stay!

8/10 (良い)

Pauline

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 1 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 11 月 5 日)
Thank you Pauline for your stay and review posted on Expedia.

10/10 (非常に良い)

Elena

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really lovely stay! Amazing views from our room and very friendly staff. The food was amazing too.
2023 年 10 月に 1 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 11 月 5 日)
Dear Elena,I'm delighted to hear about your heartwarming experience! It sounds like you had a truly wonderful stay with amazing views, friendly staff, and delicious food. Such positive experiences can make a trip all the more memorable. Enjoy the rest of your stay!

8/10 (良い)

Antoinette

The staff were very friendly and nothing was to much trouble. The location of the hotel was perfect as only a short walk to the town but far enough away from it to be quiet and peaceful. The hotel is a beautiful building full of character but in places needs a little tender loving care. Would thoroughly recommend the hotel and staff.
2023 年 10 月に 2 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 11 月 5 日)
Dear Antoinette,Thank you for your positive feedback! It's great to hear that the hotel staff were friendly and accommodating, and that the location of the hotel was ideal for your needs, offering both proximity to the town and a peaceful atmosphere.It's wonderful that you found the hotel to be a beautiful building with character, even though it may need some maintenance in places. Your recommendation of the hotel and its staff speaks volumes about your overall satisfaction. We appreciate your kind words and look forward to welcoming you back in the future. Your feedback is valuable in helping us improve and maintain our high standards of service.

10/10 (非常に良い)

Christine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I only stayed for one night, it was warm and clean and very comfortable and I had a lovely view.l check in was nice. lovely place. I did not however use any facilities as I was visiting with a friend to Bath
2023 年 10 月に 1 泊滞在
Shahaji Nawale-Night Managerからの返信 (投稿日 : 2023 年 11 月 5 日)
Dear Christine,Thank you for sharing your positive experience during your one-night stay! It's great to hear that the hotel provided a warm, clean, and comfortable environment for your visit, and that you enjoyed a lovely view.It's understandable that you didn't have the chance to use the facilities, given your short stay and your visit to Bath with a friend, but I'm glad to know that your check-in experience was pleasant. If you ever decide to return for a longer stay, you'll have the opportunity to explore more of the hotel's amenities. We hope to welcome you back in the future, and thank you for your kind words about your stay!

10/10 (非常に良い)

KIT HA

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Team Reception Lansdown Grove Hotel.からの返信 (投稿日 : 2023 年 11 月 5 日)
Thank you Kit Ha, Have a great time !

8/10 (良い)

Tracey

2023 年 10 月に 2 泊滞在
Team Reception Lansdown Grove Hotel.からの返信 (投稿日 : 2023 年 11 月 5 日)
Thank you Tracey, Hope to see you soon!!

8/10 (良い)

Simon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ok Stay
Friendly staff and nice old hotel. Room was fine (we had a patio area outside the back doors) and bathroom is clean - but the shower drain was partially blocked. Interior corridors and common area really need some picture and art to brighten things up, and is probably a year out of needing a minor refurb. It’s on the top of the hill so the walk to town is tough - the uphill walk back is tough - so plan on a cab or a bus if your in “later life”.
2023 年 10 月に 1 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 11 月 5 日)
Dear Simon,Thank you for sharing your feedback about your stay. It's great to hear that you found the staff friendly and that the hotel had a nice old charm. Having a patio area outside your room is a nice touch.I appreciate your input regarding the shower drain and the interior areas of the hotel. It's valuable feedback that the management can use for improvements. Adding some artwork and refreshing the common areas can indeed brighten up the atmosphere and make the stay even more enjoyable for guests.Your note about the uphill walk back to the hotel is practical advice, especially for those who might find it challenging. Taking a cab or a bus is a good alternative for guests in "later life" to make their stay more comfortable.Overall, your feedback is important for the hotel's ongoing efforts to enhance the guest experience. We hope to welcome you back in the future with these improvements in mind. Thank you for your insights!

10/10 (非常に良い)

Josee

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Le seul point faible est que l’hôtel s’annonce près de tout à distance de marche. Mais à moins d’être très en forme la remontée du centre jusqu’à l’hôtel est quasi impossible.
2023 年 10 月に 3 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 11 月 5 日)
Dear Josee,Thank you for your feedback. It appears that the hotel claims to be within walking distance of everything, but the uphill walk back to the hotel from the center can be quite challenging unless you are in very good shape. This is valuable information for others to consider, especially if they might find the uphill walk difficult. Your input is helpful for prospective guests and the hotel management.

8/10 (良い)

Priscilla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 2 泊滞在
Team Reception Lansdown Grove Hotel.からの返信 (投稿日 : 2023 年 11 月 5 日)
Thank you Priscilla, Have a great time.

10/10 (非常に良い)

Georgina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Prakshal Patelからの返信 (投稿日 : 2023 年 10 月 21 日)
Dear Guest,Greetings from Lansdown Grove Hotel!!!Thank you for taking time off to share your views.We are grateful to you for your kind words of praise for our hotel, staff, services, and facilities during your stay. Your positive comments have been shared with our team and they are extremely happy to receive this note of appreciation. Your encouragement will make us strive harder for exceeding the expectations of our guests.We do look forward to welcoming you back to the hotel soonSincerely,Warm Regards,Team Lansdown Grove Hotel Bath.

10/10 (非常に良い)

Jackie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were really helpful and made you feel welcome and that nothing was too much trouble. Rohit was very friendly and delivered great service. At the end of my stay, I accidentally left my charger in the room. I phoned the hotel and they arranged to post it back to me. For me that goes the extra mile. I will return if I go back to Bath - despite the hill walk!
2023 年 9 月に 5 泊滞在
Prakshal Patelからの返信 (投稿日 : 2023 年 10 月 6 日)
Dear Guest,Greetings from Lansdown Grove Hotel!!!Thank you for taking time off to share your views.We are grateful to you for your kind words of praise for our hotel, staff, services, and facilities during your stay. Your positive comments have been shared with our team and they are extremely happy to receive this note of appreciation. Your encouragement will make us strive harder for exceeding the expectations of our guests.We do look forward to welcoming you back to the hotel soonSincerely,Warm Regards,Team Lansdown Grove Hotel Bath.

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very enjoyable stay. Facilities were lovely and the staff extremely helpful.
2023 年 7 月に 2 泊滞在
Shahaji Nawale-Night Managerからの返信 (投稿日 : 2023 年 10 月 1 日)
Dear Mark, Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you had a very enjoyable stay at our hotel.It's wonderful to know that you found our facilities to be lovely and that our staff provided you with helpful assistance. Ensuring that our guests have a comfortable and pleasant experience is our top priority, and your positive comments are a great motivation for our team.We sincerely appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you'd like to share or any way we can further improve your experience, please feel free to let us know.Warm regards,

10/10 (非常に良い)

Louise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Team Reception Lansdown Grove Hotel.からの返信 (投稿日 : 2023 年 9 月 29 日)
Thank you for the fabulous review!!

4/10 (不満)

Henry、Shaftesbury

気になった点 : 設備とサービス、施設のコンディションと設備
Over sold and under delivered. This was a tired hotel in a beautiful building, in desperate need of refurbishment and modernisation. The excuse given was that it is a listed building. Nonsense. It simply has not been invested in. The staff were delightful, but in very short supply (receptionist also trying to run the bar). Breakfast buffet was bags of sliced bread, although cooked breakfast was fine. This hotel does not meet the standard of 4 stars (which it claims To be) and should be reviewed. The owners should invest or sell.
2023 年 9 月に 1 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 10 月 1 日)
Dear Henry, Thank you for sharing your feedback about your recent stay at our hotel. We genuinely appreciate your comments, as they help us identify areas for improvement.We're sincerely sorry to hear that you felt we fell short of your expectations during your stay. Your feedback about the need for refurbishment and modernization is important to us, and we understand your concerns. We value the historical significance of our listed building, but we also acknowledge that there is room for improvement, and we're actively working on renovation plans to enhance our facilities.We're pleased to hear that you found our staff delightful, and we'll certainly pass along your kind words to them. However, we regret that there were limitations in staffing during your visit, and we will review our operations to ensure a smoother experience for our guests in the future.Your feedback regarding the breakfast buffet is also appreciated. We understand that variety and quality are important, and we will consider your comments as we continue to improve our offerings.We take your comments about our star rating seriously, and we will review our standards to ensure they align with the guest experience we aim to provide.Once again, we apologize for any inconveniences you encountered during your stay and appreciate your valuable input. We hope to have the opportunity to welcome you again in the future, with improvements that reflect your expectations.Warm regards,

10/10 (非常に良い)

Eugene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was very unique. Lovely views. Great service. The only caution is if you have trouble with stairs this may not be the place to stay. There are stairs everywhere. That said, the stairs and different levels added charm. The staff was friendly and very accommodating.
2023 年 9 月に 5 泊滞在
Team Reception Lansdown Grove Hotel.からの返信 (投稿日 : 2023 年 9 月 24 日)
Dear Eugene, We sincerely hope you enjoyed your stay with us and will come back again!

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Conveniently located for the town centre, good quality accommodation and excellent service
2023 年 9 月に 1 泊滞在
Shahaji Nawale-Night Managerからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Andrew, We're over the moon to see your review! We're happy you enjoyed our spacious rooms and comfortable room features. We're glad our location was convenient for exploring. We hope your next stay is just around the corner. Best regards, Team Lansdown Grove Hotel Bath.

10/10 (非常に良い)

Michael

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel was exceptional for a one night stay! Friendly and very accommodating! Would definitely stay here again!
2023 年 9 月に 1 泊滞在
Team Reception Lansdown Grove Hotel.からの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Michael, Thank you for taking the time to leave a review, we really appreciate your feedback. I am pleased to hear you enjoyed your recent stay with us and found our staff friendly and location excellent. We hope to welcome you back soon! Best regards, Team Lansdown Grove Hotel Bath.

8/10 (良い)

Paul

2023 年 9 月に 1 泊滞在
Shahaji Nawale, Night Manager.からの返信 (投稿日 : 2023 年 9 月 24 日)
Thank you Paul, wish to see you soon your upcoming stay with us again!!

6/10 (普通)

Dorothy

家族旅行
良かった点 : 清潔度、スタッフとサービス
Hot weekend in Bath!
Chose hot weekend and whilst being advised no air com by hotel prior to visit and even with fans provided, rooms too hot so left after 1 night of 3 as husband became over heated and dehydrated and daughter's couldn't face sleeping in room. Hotel understanding but we paid for 3 nights though they didn't charge us parking. Beautiful hotel, breakfast a little limited but good staff.
2023 年 9 月に 3 泊滞在
Team Reception Lansdown Grove Hotel.からの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Dorothy, Thank you for taking the time to post a review of your recent stay. We appreciate your feedback as we use this to work on improving our service where needed. It was a true pleasure being of service to you and we do hope to welcome you back soon. Best regards Team Lansdown Grove Hotel Bath.

10/10 (非常に良い)

Emilia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
Team Reception Lansdown Grove Hotel.からの返信 (投稿日 : 2023 年 9 月 19 日)
Thank you!!