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Wyndham Panbil Batam

5.0 star property
Luxury hotel with a full-service spa and bars

Choose dates to view prices

Photo gallery for Wyndham Panbil Batam

Outdoor pool
2 bars/lounges, poolside bar
Grand Suite, 1 King Bed, Non Smoking (Lake) | 1 bedroom, premium bedding, Select Comfort beds, free minibar
Outdoor dining
Garden

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Spa
  • 24/7 front desk
  • Air conditioning
The current price is ￥8,489
￥10,272 total
includes taxes & fees
Jul 21 - Jul 22

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Suite, 1 King Bed, Non Smoking (Minister)

Suite, 1 King Bed, Non Smoking (Minister) | 1 bedroom, premium bedding, Select Comfort beds, free minibar

Suite, 1 King Bed, Non Smoking (Minister)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Smoking (Garden)

1 bedroom, premium bedding, Select Comfort beds, free minibar

Executive Room, 1 King Bed, Smoking (Garden)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Select Comfort bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking (Garden)

1 bedroom, premium bedding, Select Comfort beds, free minibar

Deluxe Room, 1 Queen Bed, Non Smoking (Garden)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Select Comfort bed
Separate bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (Garden)

1 bedroom, premium bedding, Select Comfort beds, free minibar

Executive Room, 1 King Bed, Non Smoking (Garden)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Select Comfort bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking (Garden)

Grand Suite, 1 King Bed, Non Smoking (Garden) | 1 bedroom, premium bedding, Select Comfort beds, free minibar

Grand Suite, 1 King Bed, Non Smoking (Garden)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Multiple Beds, Non Smoking

Presidential Suite, Multiple Beds, Non Smoking | 1 bedroom, premium bedding, Select Comfort beds, free minibar

Presidential Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Separate bedroom
  • Sleeps 6
  • 2 Twin Beds and 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking (Lake)

1 bedroom, premium bedding, Select Comfort beds, free minibar

Deluxe Room, 2 Twin Beds, Non Smoking (Lake)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Select Comfort bed
Separate bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Smoking (Lake)

1 bedroom, premium bedding, Select Comfort beds, free minibar

Deluxe Room, 2 Twin Beds, Smoking (Lake)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Select Comfort bed
Separate bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Suite, 1 King Bed, Non Smoking (Lake)

Grand Suite, 1 King Bed, Non Smoking (Lake) | 1 bedroom, premium bedding, Select Comfort beds, free minibar

Grand Suite, 1 King Bed, Non Smoking (Lake)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Select Comfort bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking (Garden)

1 bedroom, premium bedding, Select Comfort beds, free minibar

Deluxe Room, 1 Queen Bed, Smoking (Garden)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Select Comfort bed
Separate bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking (Lake)

1 bedroom, premium bedding, Select Comfort beds, free minibar

Deluxe Room, 1 Queen Bed, Non Smoking (Lake)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Select Comfort bed
Separate bedroom
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Smoking (Lake)

1 bedroom, premium bedding, Select Comfort beds, free minibar

Executive Room, 1 King Bed, Smoking (Lake)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Select Comfort bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking (Lake)

1 bedroom, premium bedding, Select Comfort beds, free minibar

Deluxe Room, 1 Queen Bed, Smoking (Lake)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Select Comfort bed
Separate bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (Lake)

1 bedroom, premium bedding, Select Comfort beds, free minibar

Executive Room, 1 King Bed, Non Smoking (Lake)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Select Comfort bed
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking (Garden)

1 bedroom, premium bedding, Select Comfort beds, free minibar

Deluxe Room, 2 Twin Beds, Non Smoking (Garden)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Select Comfort bed
Separate bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Smoking (Garden)

1 bedroom, premium bedding, Select Comfort beds, free minibar

Deluxe Room, 2 Twin Beds, Smoking (Garden)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Select Comfort bed
Separate bedroom
  • Sleeps 3
  • 2 Twin Beds
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About the neighborhood

Map
29433, Batam Island, Batam, Jl Ahmad Yani

What's nearby

  • Panbil Nature Reserve - 13 min walk - 1.2 km
  • Batam Centre Ferry Terminal - 7 min drive - 7.5 km
  • BCS Mall - 7 min drive - 8.2 km
  • Nagoya Hill Mall - 8 min drive - 8.9 km
  • Grand Batam Mall - 8 min drive - 8.6 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 22 min drive

Restaurants

  • ‪Restoran Sederhana - ‬3 min drive
  • ‪Resto The Central Sukajadi - ‬4 min drive
  • ‪Coffee Town Kaya Toast - ‬20 min walk
  • ‪ICBIC Cafe - ‬4 min drive
  • ‪Ayam Penyet Ria - ‬18 min walk

About this property

Wyndham Panbil Batam

Luxury family-friendly hotel near Eska Wellness Spa
Located close to Panbil Nature Reserve, Wyndham Panbil Batam provides a poolside bar, a grocery/convenience store, and a rooftop terrace. Indulge in a facial, a body wrap, and a massage at the onsite spa. Be sure to enjoy a meal at Oasis, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self parking
  • A free shopping center shuttle, bike rentals, and express check-out
  • Express check-in, a porter/bellhop, and meeting rooms
Room features
All 232 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-friendly workspaces.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with bidets and tubs or showers
  • LED TVs with cable channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

English

Similar properties

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Four Points by Sheraton Batam

  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 135 reviews
The price is ￥9,679
￥11,712 total
includes taxes & fees
Aug 10 - Aug 11
Four Points by Sheraton Batam

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free ferry terminal shuttle
  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Andaliman Coffee Shop
  • Kayu Manis Lounge and Bar
  • La Bella Vita
  • Oasis

Things to do

  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Smoking not allowed

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: IDR 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Wyndham Panbil Batam Hotel
Wyndham Panbil Batam Batam
Best Western Premier Panbil
Wyndham Panbil Batam Hotel Batam

Frequently asked questions

Does Wyndham Panbil Batam have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Wyndham Panbil Batam?

As of Jul 20, 2025, prices found for a 1-night stay for 2 adults at Wyndham Panbil Batam on Jul 21, 2025 start from ￥8,489, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Wyndham Panbil Batam pet-friendly?

No, pets are not allowed at this property.

How much is parking at Wyndham Panbil Batam?

Self parking is free at this property.

What time is check-in at Wyndham Panbil Batam?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Wyndham Panbil Batam?

Check-out is at noon.

Where is Wyndham Panbil Batam located?

This family-friendly Batam hotel is located near the airport, within 1 mi (2 km) of Eska Wellness Spa and Panbil Nature Reserve. Batam Centre Ferry Terminal and Mega Mall are also within 6 mi (10 km).

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Wyndham Panbil Batam Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 163 out of 301 reviews
Rating 8 - Good. 100 out of 301 reviews
Rating 6 - Okay. 27 out of 301 reviews
Rating 4 - Poor. 7 out of 301 reviews
Rating 2 - Terrible. 4 out of 301 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

NANA

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

Haiyan

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, spacious, well renovated, many lighting in the room for different areas, hotel provided ample drinking water and complimentary minibar drinks, friendly front desk. Breakfast was a bit confusing for new guests, long and confusing waiting for services like juice and egg station, they lack clear signage about how to order juice and egg from staff who lack English conversation skills. Location was a bit far from many popular areas. It stated that there was a medical center within the hotel but it was closed when my family was sick and needed to access medical help. The room was locked and the front desk said it would be closed for the whole day. We did not use the service but the hotel offers free shuttle to and from the ferry, that is helpful.
Stayed 1 night in May 2025

8/10 Good

Nadesh

Rooms were well kept and clean
Stayed 2 nights in Jun 2024

10/10 Excellent

chia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery
Stayed 1 night in Jun 2024

10/10 Excellent

Kharisman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Always a great stay in Wyndham Panbil, whose name was Best Western. My family always stay in the hotel for few days every year. The lake view from hotel room or swimming pool offer a great view which makes it suitable place for healing. Top recommendation.
Stayed 3 nights in Sep 2024

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth it

It was a great stay, had the comfiest sleep. Definitely coming back again.
Stayed 2 nights in Aug 2024

8/10 Good

Kannan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall environment was very peaceful and serene.
Stayed 2 nights in Mar 2024

10/10 Excellent

H R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Perfect Choice

Very comfortable rooms and the Breakfast variety was amazing. Will surely stay here again
Stayed 2 nights in Nov 2023

10/10 Excellent

H R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Hotel was perfect from the time I checked in. This is my 2nd time I am staying in this great hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Hock Beng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the tranquil environment. Peace and quiet. Beautiful scenery of lake just looking out of my room window. The restaurants are excelent both in service and quality of food. The br3akfast was excellent. First time I experienced Teppanyaki Steak cooked in front of me for breakfast in hotel. Highly recommended. Will come again.
Stayed 1 night in Nov 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the tranquility of the vicinity. It was relaxing. I love that it is near to the nature reserve too. The hotel provides shuttle services to the popular malls as well as the nature reserve.
Stayed 1 night in May 2024

10/10 Excellent

Priya

Liked: Staff & service, amenities
Great service!
Stayed 3 nights in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Speechless

1. I mailed them in your app twice. They did not reply. It was indeed stressful for me! 2. They should refine their write up and say that they will pick you up from the Mega Mall which is just beside the Batam Center Ferry. 3. When they sent me back to the ferry terminal for my return trip home, they made a detour to another mall. This caused me to be very late for my ferry and I almost missed it! This stop was not informed to me before hand. Else I would have factored it into my time. 4. This hotel is not near any major mall. Overall, this has to do with their culture.
Stayed 1 night in Feb 2025

4/10 Poor

AMBERLYNN

Disliked: Property conditions & facilities, room comfort

Good vibes but not value for money

Book for a 2 Queen bed for 3 adults. According to hotel, they do not hv 2 Queen bed size options. Two adults had to squeeze onto one twin or superior single bed. Toiletries only cater for two, need to request.
Stayed 2 nights in Aug 2024

10/10 Excellent

Benedict

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was up to standard of a 5-star hotel. Great service from the hotel staff, they were all very friendly and nice. Room was super clean and comfortable, breakfast is okay but nothing special. Only downside would be the hotel’s location which is quite far from the city and the shuttle service requires booking in advance. Would highly recommend hiring a private driver if staying here.
Stayed 2 nights in Jun 2023

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast wasnt many choices. Room is equipped and complimented.
Stayed 1 night in Nov 2023

8/10 Good

Edwin

Liked: Staff & service, property conditions & facilities, room comfort

Weekend gateway.

Room is enough for couple staying in Batam. Location is about 15 to 20 mins away from the malls. Driver has to make a u turn to return back to the hotel and not ideal in a raining day or at night. Staff is friendly and helpful although breakfast on Sunday was chaotic. It was better managed on Monday.
Stayed 2 nights in Feb 2024

8/10 Good

Xing Ying Magdalene

Liked: Cleanliness, staff & service, property conditions & facilities
should have more facilities around the area since there is no shopping mall within the premises and hotel’s lounge is always unattended, waited more than 20min around noon time & still no one came.. left with great disappointment.
Stayed 1 night in May 2023

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! We stayed for 4 nights. We spent most days in the massive pool, and from 11am-3pm we had it all to ourselves which was amazing! Once the weekend came around though it was busier, but still not packed. Room was great, AC worked well! Hotel staff were all friendly and very helpful. Food was great! Especially at the restaurant on the 15th floor it’s a bit pricey but similar to North American prices at a nice restaurant. We ate lunch at the pool everyday and it was tasty too! Brisket pizza surprisingly good! Lunch for 2 and several beers was about $40. Would recommend people coming to batam to stay here for a nice relaxing stay!
Stayed 4 nights in Nov 2022

4/10 Poor

Sunny

Disliked: Staff & service, amenities
Staff slow to respond despite making requests.
Stayed 2 nights in Oct 2022

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Room dirty! Not cleaned everyday. Dirty hair inside the water pipe. Water can’t flushing it. Front desk staff used my credit card without my permission. I was so surprised my credit card was charged from the unknown person today morning when received the message from the card company.
Stayed 7 nights in Nov 2023

6/10 Okay

MUI HUANG

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall was ok except for the bathroom. There's only overhead shower and the water not flowing properly, also turning hot n cold even when i set it right. Quite a hassle to shower.. Informed reception but problem not fixed. Another issue is the breakfast area. Never have i encountered hotels whereby guests have to queue to get in for breakfast. Staff have been helpful trying to solve the issue but there seemed not much they can do.
Stayed 2 nights in Jun 2023

6/10 Okay

Johannes

Liked: Staff & service, amenities
I think this hotel has a lot of potential, considering the amazing views you get from the lake side-facing rooms, however, the sound proofing in the rooms is really, really bad. You can both hear a lot of traffic noise and everything that is happening in the adjacent rooms - you can hear every conversation in your neighbours' rooms even if they are talking at a normal volume. The room itself was a bit dirty and there was a half eaten cake in our fridge that hadn't been cleaned out. Breakfast was a bit bizarre as it was served in a conference room. The whole thing seemed a bit unorganised and there were very very few vegetarian options. Staff were really nice but I don't think I will be staying here again even though I really enjoyed the view from my room.
Stayed 2 nights in Jan 2023

8/10 Good

Mei Lian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel and Eska spa wellness staff are friendly and polite. However, it was my first time in batam, abit disappointed. I find the hotel room towels very very smelly. Please have all your towels change or maybe change the detergent as the strange smell was so pungent.Housekeeping can be more thoroughly check as toilet small dustbin is not cleared. Phone was down, front desk say will send someone up to check but didn't come. Location was a little out but gogek was not expensive to get around. Breakfast was just average. Had dinner at the restaurant where they served breakfast, food was not nice and the waiting time was looonnngggg with only 2 tables in the big restaurant.
Stayed 3 nights in Jun 2023

6/10 Okay

Tan Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked how sustainable the hotel is trying to be. Instead of offering bottled water to their guests, they gave us a huge water bottle with a tap connected to it, so we could fill the kettle and boil our water for drinking if needed. the room and facility are clean and comfortable. The staff are friendly and helpful. However, my companions and I found that the restaurant where we had our breakfast was somewhat lacking. the restaurant is open for breakfast from 6 a.m. - 10 a.m.. and when we went down at 9 a.m., the buffet was about empty already. I can understand if it's 30mins before 10 am but not an hour. it's inexcusable. We went down at 8 a.m. the next day. The buffet was also, almost empty. cold cuts were empty, the porridge was already finished. the sausages and bacon were also gone. we asked for a top-up for the porridge and waited for the others to be topped up. but when they top up the porridge, it was cold. the miso soup that we expected to be hot, was lukewarm. the chefs and service staff should at least maintain the buffet and not leave empty pots and cold food for their guests to eat, especially not early in the morning. Dinner at La Bella Vita however, was excellent. The food was fast, the service was good and so was the ambience.
Stayed 2 nights in Nov 2023