カップル用トリートメントルーム、サウナ、スチームサウナ、ボディ トリートメント、アロマテラピー、ホットストーンマッサージ

ペニーヒル パーク ホテル アンド スパの口コミ

3.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 269 件の口コミ中 174 件が非常に良い" "
評価 8 - 269 件の口コミ中 54 件が良い" "
評価 6 - 269 件の口コミ中 31 件が普通" "
評価 4 - 269 件の口コミ中 7 件が不満" "
評価 2 - 269 件の口コミ中 3 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

6/10 (普通)

Daniel

良かった点 : 清潔度
Underperforming Asset
For $1,000/night, there are a few things I would expect to receive, such as valet parking, fully trained staff and maybe an update to very tired room decor. Everyone was very friendly, our dinner at The Latymer was sublime, the spa facilities are quite nice, but the whole place is in dire need of a facelift and a comprehensive staff training...
2022 年 5 月に 2 泊滞在

10/10 (非常に良い)

Abdoulie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked my entire stay and felt very welcomed Thank you to the wonderful team at Pennyhillpark especially the Hillfield staff
2022 年 4 月に 2 泊滞在

8/10 (良い)

Henry

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The food was not great.
2021 年 12 月に 1 泊滞在

10/10 (非常に良い)

Alexey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Na
2021 年 10 月に 1 泊滞在

8/10 (良い)

Rebecca

2021 年 9 月に 1 泊滞在

8/10 (良い)

Peter

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2021 年 9 月に 2 泊滞在

10/10 (非常に良い)

Matt

2021 年 9 月に 1 泊滞在

10/10 (非常に良い)

TEERTHA

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The gift that keeps on giving
Once again this was an excellent place to come and relax. The spa is incredible, the food superb and the service is top notch. Drinks at the pool are pricey but one of life’s necessities. Stay for two nights and leave 5pm on the second day. Book spa appointments well in advance.
Poolside
The largest scallop in the world
2021 年 7 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 6 月に 1 泊滞在

10/10 (非常に良い)

Jeremy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing as always
2021 年 5 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス
Terrible check in experience- long queue then room not ready. Brasserie for lunch also terrible service. However the rest of our stay was good. Dinner in Brasserie much better (different staff who were great).
2020 年 10 月に 1 泊滞在

10/10 (非常に良い)

F、London

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Outstanding hotel with the most amazing spa and grounds.
2020 年 10 月に 2 泊滞在

8/10 (良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 9 月に 2 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

10/10 (非常に良い)

John-Ryan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 9 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

10/10 (非常に良い)

Ben

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 9 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
I loved Pennyhill! And have been dying to go for almost 4 years. I booked to go back in January, of course nobody knew Covid would happen. However I was disappointed when I arrived, to find that most spa facilities including all the experience rooms were closed. I had no email prior to let me know, and nobody at check in told me when we arrived. So unfortunately overall I am disappointed which is a shame as I was so looking forward to it. If I had been told beforehand, we would have all chosen to postpone until next year when all facilities were in use
2020 年 9 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
I am sorry you weren't informed that some of our facilities were still closed due to government guidelines. We have been actively sharing this information on our website, confirmation emails and pre-arrival emails, and I apologise you weren't aware.

10/10 (非常に良い)

Jonny、Canterbury

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very enjoyable stay. Lovely time spent at the spa, room fantastic and great food at the Brasserie restaurant
2020 年 8 月に 2 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
I'm glad you had such an enjoyable stay!

8/10 (良い)

Jolanta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
romantic couple break
Really nice short couple break . Enjoy swimming pool and spa area . Breakfast was amazing
2020 年 8 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
It's great you had a lovely break away and breakfast was amazing.

10/10 (非常に良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Superb Break away
Simply superb, even with the C19 restrictions in place, the stay was lovely.
2020 年 8 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
I'm really pleased that you found everythig to be so superb even with Covid restrictions in place.

8/10 (良い)

Claire

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 3 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

8/10 (良い)

H

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good in summertime....
We have stayed here twice- once in July, and once between Christmas and New Year. In summer it’s fab- using the space outside means it doesn’t feel crowded at all, and if the weather is good it feels like you’re abroad. In winter, it felt packed and there were numerous groups of people who felt to be honest as if they were there because they’d found a cheap deal somehow? Maybe that was just for the spa. There weren’t enough loungers, so was impossible to rest in between swim/sauna sessions and overall I really didn’t enjoy it. However the rooms are a good size and comfortable, and the bathrooms lovely. My one criticism would be that both times the room was sweltering and the windows barely open so impossible to get fresh air in there. The Mitchelin star restaurant is superb, and the service and sommelier fantastic- worth the money spent for sure.
2019 年 12 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
I'm so pleased you found The Latymer to be superb, but sorry that you have had a mixed experience with the spa. We are in the process of installing air conditioning in all our rooms and are nearly there - please do request AC next time so we can help make your stay even more comfortable!

8/10 (良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful ground and building, the staff was really helpful.
2020 年 2 月に 3 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
I'm glad you could explore our beautiful grounds and the staff were helpful.

10/10 (非常に良い)

Lynda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

10/10 (非常に良い)

Calvin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 2 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

6/10 (普通)

Peter

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Very disappointing
Very Disappointing. Pool hot tub - closed. The 3 Canadian hot tubs - closed. The only other hot tub outside - well, let’s just say it was as if Club 18-30 were having a drunken party in there! Towels, dressing gowns littered the areas and the drunk ‘clubbers’ from outside just helped themselves to any gown and any flip-flops! The lady next to me in the sauna had to run out and save hers as it had her phone in it and they were just going to take it...??!! Nothing was safe. To make matters worse we went back to our room at 17:30 and they hadn’t even cleaned our room...!! The lady at reception didn’t really give a damn & wasn’t apologetic in any way. Thank goodness for the 2 concierge gents - they were superb and looked after us and made us welcome whilst we stayed in reception & waited for our room to be cleaned! I have no idea how this can even considered 5 star. It’s not exclusive, the spa area / pool was nothing better than Coral Reef in Bracknell. Seriously felt like Club 18-30 in there! Had room service, asked for some fruit too - didn’t get any, no explanation or apology. There are lots of better spa hotels in the local area, all with better service, cleaner facilities and better value. Hugely disappointing.
2020 年 2 月に 2 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
I'm sorry you were disappointed with your spa experience in particular and the behaviour of some guests. Of course your room should always be serviced during the day unless on DND, and I apologise this wasn't the case.

6/10 (普通)

宿泊されたお客様

2020 年 2 月に 2 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

6/10 (普通)

宿泊されたお客様

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Weekend Break
Visited with my husband for a weekend break. The room we had was nice and a good size, bed was also very comfy. Would recommend taking bottles of still water as you only get one small bottle in the room for 2 people plus one sparkling and not easy to get cold water from the mixer taps. Small bottles can be purchased for £5. The hairdryer was ok but the cord did not stretch easily from the distance between the low socket and the mirror height so if staying again would take my own. We enjoyed the food and drinks that we had in the bar and brasserie but there was not enough staff on in the bar at lunch and early evening so service was very slow and not great, you could see though the staff on duty were trying their best. We visited the spa Saturday afternoon and Sunday. Our experience on the Saturday was really disappointing as it was so busy we couldn't get loungers or able to use any of the spa pools. On the Sunday morning we had asked reception if it might be quieter and they were adamant it would be even busier and they wouldn't recommend it, we did give it a go however and did find it quieter than Saturday and we were able to use the spa pools and get loungers which made for a better experience. We found some areas dirty assumingly due to the sheer volume of spa users but the dirt was still there on Sunday which meant they hadn't been cleaned in between. In terms of service and experience it felt more like a 4* not a 5* hotel and is somewhat oversold by their marketing.
2020 年 1 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review, and I'm sorry the spa was too busy for you to get the full use of the facilities. I'm glad the bed was comfy and the room was a good size for you to relax in.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very busy! Service suffered as a result. Spa facilities are the draw with this hotel. Standards have slipped simce first stayimg at the property over 10 years ago.
2020 年 1 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
I'm sorry the hotel was too busy which you felt affected service. I hope we can see you again to enjoy the spa facilities

8/10 (良い)

Olivia

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Rooms are amazing - even basic ones. Spa was great. There was no space in brasserie for dinner so book ahead - we did a walk in in the bar which was really nice but service was awful and so slow.
2020 年 1 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
I'm glad you found the rooms to be so amazing!

10/10 (非常に良い)

Torquill

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Just the best place ever!
A totally amazing experience. The staff were amazing and everyone went the extra mile to make us feel special.
2020 年 1 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your amazing review!

6/10 (普通)

Jaffna

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
2019 年 12 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

10/10 (非常に良い)

宿泊されたお客様

2019 年 12 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 11 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 11 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 2 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

8/10 (良い)

Zoe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great service
A lovely hotel, and great service. The doorman who researched cigars for my husband was particularly good. A surprisingly personal feel, given how large the hotel is.
2019 年 11 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
I'm so glad you felt the hotel was so personal

10/10 (非常に良い)

Babita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

10/10 (非常に良い)

宿泊されたお客様

2019 年 11 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
2019 年 11 月に 2 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 11 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

10/10 (非常に良い)

宿泊されたお客様

2019 年 11 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

6/10 (普通)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Don’t think is a 5 star
Great hotel but the food was not up to scratch
Golf course
Golf ⛳️
Hotel
Spar
2019 年 11 月に 2 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
I'm sorry you didn't enjoy the food and hope we can welcome you back again to try one of our other restaurants or dishes.

6/10 (普通)

宿泊されたお客様

2019 年 11 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
absolutely beautiful! We had such an amazing time, very relaxed.
2019 年 10 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you!

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely stay for our anniversary. Room a little dusty but hotel very responsive rectifying this. Fab staff and quick service. Would highly recommend and would return to the hotel and spa. Spa was wonderful, best massage I’ve ever had!
2019 年 9 月に 2 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
I'm glad we responded to request quickly and could rectify this for you, thank you for recommending us!

8/10 (良い)

Mike

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The overall experience was marred by a poor quality hot buffet breakfast, that was far from hot. It was very surprising that a 5 star hotel would not offer a freshly cooked hot full English breakfast. Whilst there were 3 or 4 a la carte options on the menu these referred to omelettes and kippers etc. Added to this, the fact that there was no Maitre d present or any other person of authority in the Dining Room added to a failure on the part of the hotel. The waiting staff consisted of two or three youngsters, that looked like school leavers. For the price of the rooms, my wife and I expected a superior experience, however we left feeling that we had not received value for money.
2019 年 9 月に 1 泊滞在

10/10 (非常に良い)

Francois

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 1 泊滞在
Graham Copeman, General Managerからの返信 (投稿日 : 2020 年 9 月 29 日)
Thank you for your review!

6/10 (普通)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The level of service from the staff was very good. Unfortunately there appeared to be a heating issue with the Spa and as such, a number of the Spa facilities were not working properly or closed. The room was comfortable however the TV in the bathroom did not work and the air conditioning unit fan was extremely noisy and as such had to be turned off which resulted in a poor nights sleep as the room was extremely hot
2019 年 9 月に 1 泊滞在