Thank you Tatsuo for the kind comments and top marks we look forward to welcoming you back to the hotel in the near future.

Thank you Keiko for commenting on the quality of our room service we hope to welcome you back to the hotel in the near future.

Thank you Kyoko for the feedback we help to welcome you back soon.

Thank you Satoko for the top marks the team and I look forward to welcoming you back to the hotel in the near future.

Thank you Shigerufor your feedback we look forward to welcoming you back to the hotel.

Thank you Peter for your feedback the team and I look forward to welcoming you back to the hotel in the near future.

Thank you Masao for the kind comments and top marks we hope to see you back at the hotel in the near future.

Thank you Yuki for the top marks the team and I look forward to welcoming you back to the hotel in the near future.

Thank you Peter for your review we hope to welcome you back to the hotel in the near future.

Thank you Susumu for the top marks we look forward to seeing you again soon.

Thank you Masahiro for your feedback I am sorry you were charged for breakfasts I have asked the team to follow up accordingly.

Thank you Takashi I am sorry your experience was so poor, we will review and improve. Hopefully we can showcase the improvements on your next stay.

Thank you Hiroki for the top marks the team and I look forward to welcoming you back to the hotel in the near future.

Thank you Satoru for your kind comments and top marks we look forward to welcoming you back to the hotel in the near future.

Thank you Yasue for your kind comments and top marks the team and I look forward to welcoming you back to the hotel in the near future.

Thank you Ayumi for your kind comments and feedback around the transport options and reception. We look forward to welcoming you back to the hotel in the near future.

Thank you Ayumi for your feedback the team and I look forward to welcoming you back to the hotel in the near future.

Thank you for your review Kind Regards Simon Labroome Guest Relations Manager

Thank you for your 10 out of 10 review. I am glad that you enjoyed your room service and I would like to thank you for your kind words. All the best for the future. kind Regards Simon Labroome Guest Relations Manager

Thank you for taking the time to review your stay with us. I just wanted to inform you that the male and female sauna's, gym and pool are actually all free of charge and available to all guests no matter the room that you book. The club lounge however is only available to those with the club package. We don't allow children in this area as we serve alcohol as part of this package so it is not appropriate. I am glad that you enjoyed your stay and hope to see you next time you are in Auckland. Kind Regards Simon Labroome Guest Relations Manager

Thank you Michelle for the top marks, I have followed up with the team on Reception and thanked the door man for his efforts. We look forward to welcoming you back to the hotel in the near future.

Thank you Celine for the kind comment we hope to see you again soon.

Thank you Somphone for the feedback we look forward to welcoming you back to the hotel in the near future.

Thank you Rosina for the feedback we hope to get a better score in your next stay with us.

Thank you Kylie for your feedback we hope to welcome you back to the hotel in the near future.

Thank you David for the top marks and kind comments we hope to see you again soon.

Thank you Taz we look forward to welcoming you back to the hotel in the near future.

Thank you Rick for the top marks and kind feedback we hope to see you again soon.

Thank you Stephane for the kind comment and top marks the team and I look forward to welcoming you back to the hotel in the near future.

Thank you Amanda Jane for the kind feedback I appologise about the issue with the bathrobes I have followed up with the team accordingly.

Thank you Manj for the kind comments and top feedback we look forward to welcoming you back to the hotel in the near future.

Thank you Kourtney for the top marks we look forward to welcoming you back to the hotel in the near future.

Thank you Christopher for your feedback we hope to welcome you back to the hotel in the near future.

Thank you Yhunok for your feedback I will ensure we try and get some more consistency in our staff. We hope to welcome you back to the hotel in the near future.

Thank you Janine for the top marks and kind comment. We hope to see you again soon.

Thank you Paul I have thanked Rick and we look forward to welcoming you back to the hotel in the near future.

Thank you Ernest for the great comments perfection is what we work towards everyday. We hope to see you again soon.

Thank you yougesh for your feedback, we are updating our toiletries at present hopefully on your next stay you can enjoy the upgrades.

Thank you Roberto for the top marks we hope to welcome you back to the hotel in the near future.

Thank you Dianne I have thanked Rick for his attentive response to you, we hope to see you again soon.

Thank you Hanh for the kind comments and review we look forward to welcoming you back soon.

Hi Shaun thank you for feedback I understand Rick and Mandy are across the situation and have been in touch. We look forward to welcoming you back to the hotel soon.