屋外スパ浴槽

ザ サミット レインフォレスト リトリートの口コミ

4 out of 5

口コミ

7.6

良い

評価 10 - 62 件の口コミ中 20 件が非常に良い" "
評価 8 - 62 件の口コミ中 21 件が良い" "
評価 6 - 62 件の口コミ中 11 件が普通" "
評価 4 - 62 件の口コミ中 6 件が不満" "
評価 2 - 62 件の口コミ中 4 件が非常に不満" "

8.4/10

清潔度

7.4/10

スタッフとサービス

7.6/10

設備とサービス

7.4/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

2/10 (非常に不満)

Bianca

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not available last minute and could not find the property or call at the last minute early in the morning after booking on day of stay after a huge work commitment driving grain cairns to Mareeba to Atherton to Turn around and drive all the way back to Cairns after 0200. Was a shame as was looking forward to staying there it seemed a lovely place to stay at the lady minute. Maybe next time
2023 年 10 月に 1 泊滞在

4/10 (不満)

Michele

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
The name is misleading, didn't see any rainforest, just a bit of bushland on the drive up the dirt road to the retreat. While clean, the room is sterile and date, with minimal appointments. The bathroom is much too small for 2 adults let alone for a room that is fitted out to accommodate 5 people. No staff on site while we were there. No air con control so we were not able to make the room comfortable. We would have been more comfortable in a cabin in a caravan park and it would have cost us 1/3 the price.
2023 年 9 月に 3 泊滞在
Staffからの返信 (投稿日 : 2023 年 9 月 24 日)
Wow, mabi rainforest type 5b right at your doorstep in an extinct volcano with lots of native fauna, only a 1 minute walk from your door, including hallorans Hill extraordinary look out, maybe leaving the room may have been a good option.

10/10 (非常に良い)

Birgitte

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Spotlessly clean and spacious with a useful kitchen
2023 年 8 月に 1 泊滞在

6/10 (普通)

Helen

家族旅行
It was a convenient place to stay.
2023 年 7 月に 1 泊滞在

8/10 (良い)

Jamie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在

4/10 (不満)

Dianna

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Upon arrived, there was no staff to greet guests. Only a box with security codes. Pool covered over, looked abandoned and scarce. Not like the pictures online. “Unit” 3 was clearly a conference room. Table against the wall no chairs. Positive if we wanted to run a classroom we had a projector and a white board along with tables under the TV to educate them. Also included sauna bedrooms so if the temperature rose dramatically we would have to luxury of sweating our butts off due to no air conditioning. If you want a stay that’s run like a seminar then this is for you! Can’t complain about the service as there was none.
2023 年 7 月に 1 泊滞在
Paulaからの返信 (投稿日 : 2023 年 7 月 14 日)
Thank you for your review. We are clearly advertised as a non hosted BnB and supply 24 hour key boxes for the convenience of our guests to be able check in when ever suits their travelling needs. Apartment 3 was a conference room and therefore boasts an open and spacious kitchen, dining and lounge area which is well capable of accommodating the 6 people it can sleep. There are chairs provided at the outside table which can be used wherever guests would like to use them. The apartment is also equipped with 2 large air conditioning units which would easily cool the entire apartment although, it is the middle of winter and temperatures are only ranging between 5C and 26C during this month. It is disappointing to hear you did not enjoy your stay.Team - The Summit Rainforest Retreat

10/10 (非常に良い)

Adam

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 2 泊滞在

6/10 (普通)

Darren

良かった点 : スタッフとサービス、設備とサービス
This is a great location. The only thing that could be more apparent when you book is that you are getting a room within a house. So there is a lot of shared spaces that you need to be aware of. If you are taking the whole place it has great view and grounds

10/10 (非常に良い)

Tony

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean property Plenty of room in the units

8/10 (良い)

Karen

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Lovely quiet location with beautiful views over Atherton
2022 年 9 月に 1 泊滞在

6/10 (普通)

Michelle

出張
良かった点 : 客室の快適度
Great place to stay. Great location.
2022 年 8 月に 1 泊滞在

8/10 (良い)

scott

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great little hideaway, a few more signs would help get there. Great look over Atherton
2022 年 7 月に 2 泊滞在

8/10 (良い)

Cassandra

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
A quiet, peaceful place to stay. Our unit was very clean and roomy. Loved the king bed. Would highly recommend.
2022 年 7 月に 4 泊滞在

8/10 (良い)

Phill

出張
良かった点 : 清潔度、客室の快適度
Clean and tidy
Clean and tidy room. Good bed with decent pillows and a good shower.
2022 年 6 月に 1 泊滞在

6/10 (普通)

Margaret

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice, quiet, clean and relaxing Downside property didn’t contact me back regarding how to check in past the said check in Raine stated on the website, got there with the only direction of a code (had to ask another guest where to go), tried calling the property to find out where exactly our room was located, they didn’t answer, there is also no maps or signage showing where rooms are so we wandered around for a bit looking for the room. Made for a stressful start
2022 年 5 月に 1 泊滞在
Helen.からの返信 (投稿日 : 2022 年 5 月 29 日)
Thankyou for your feedback Margaret. You received a text message with directions and a key code to enter into the key dispenser, once you have this you can check in anytime. Directly next to the key dispenser is a floor plan to show you where your room is located, not sure why you missed this.

6/10 (普通)

Riva

カップルで旅行
良かった点 : 清潔度、設備とサービス
気になった点 : 施設のコンディションと設備
Great view! Excellent patio, deck pool and spa area. Attention in the majestic room is required for timber sliding and security doors. Top and bottom sliders not matching holes. Unable to lock doors. Aluminium windows do not slide in well. Shower taps dripping and toilet flushing system constantly noisy and leaking. On a personal note I didn’t like the shared experience due to my food being eaten by other guests and noise coming from the kitchen after midnight.
2022 年 4 月に 2 泊滞在

6/10 (普通)

Georgina

気になった点 : 客室の快適度
Share house no air con
The view was amazing but we found when we arrived that this accommodation had a shared living and kitchen.Which was a surprise.The room was tiny and had very poor ventilation and only a pedestal fan in 25 degrees night time temperature no air con.disappointing and uncomfortable.
2021 年 12 月に 1 泊滞在

8/10 (良い)

Tony、Cairns

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2021 年 10 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
The view was lovely.
2021 年 6 月に 3 泊滞在

8/10 (良い)

Helga

良かった点 : 清潔度、客室の快適度
We booked the Majestic Room with a King Sized bed that had its own patio. Wasn't sure what to expect but I really liked it and I'd say it was the best room available. It's a simplish room but bed was good and it was nice to have that little private outside area with a view over Atherton. Other guests also have access to a patio but they may be sharing it with others. We didn't have time to try the jacuzzi this time.
2021 年 6 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The whole property has stunning views, quiet and relaxing atmosphere. John was a wealth of knowledge and very approachable. We enjoyed our stay. Thank you.
2021 年 4 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、客室の快適度
2021 年 3 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 設備とサービス、施設のコンディションと設備
2020 年 12 月に 6 泊滞在

8/10 (良い)

Shannon

良かった点 : 清潔度、客室の快適度
2020 年 8 月に 1 泊滞在

8/10 (良い)

Shannon

良かった点 : 清潔度、客室の快適度
Amazing views
The property was lovely, the views spectacular, the heated spa pool perfection. My only criticism is that the owners were there disturbing our stay. 3x they came and went the first morning and then arrived with cleaners 15 minutes before check out (which is a miserable 9:30 timeslot to begin with) and rudely rushed all the guests out. Considering the price of the rooms, i consider this unsatisfactory behaviour. Wouldn't rush to recommend it to others for that alone.
2020 年 8 月に 1 泊滞在
john & helenからの返信 (投稿日 : 2020 年 8 月 14 日)
Thank you for taking the time to review Shannon. We’re glad you found the property, views and spa to your satisfaction! We’re sorry to hear that you had issues with the checkout time and with the presence of the owner’s onsite. Unfortunately, the checkout time is clearly advertised and we require guests to depart at that time to ensure rooms can be cleaned for check-in. With regard to the owner presence onsite, this was due to complaints we received from other paying guests regarding your behaviour whilst a guest at our establishment. We are more than happy to take your call should you decide you wish to discuss this matter further.

6/10 (普通)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度
Bed too small as the room couldn't accommodate a bigger bed. Would have been nice to have bedside lamps
2020 年 6 月に 1 泊滞在
john & helenからの返信 (投稿日 : 2020 年 6 月 13 日)
Thanks Anonymous, not sure that you realise that you stayed at a different property then this property which you have written the review for. You also booked for a months time but then realised your mistake as you wanted the room for the same night as the day you booked. Your room with King and bedside tables at the Retreat, was not available so at the last moment we had to find something else for you, it would have been nice to have a balanced review based on all of our service incl the fact that you stayed in a self contained apartment and not a B&B room with shared facilities, which is what you booked & paid for.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、設備とサービス
Relaxing, quiet location. Nice facilities. Great customer service.
2020 年 3 月に 1 泊滞在

10/10 (非常に良い)

kazuko

良かった点 : 清潔度、客室の快適度
2020 年 3 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度
Quite, relaxing. Had all the facilities I was looking for.
2020 年 3 月に 1 泊滞在

10/10 (非常に良い)

Pip、Toowoomba

出張
良かった点 : 清潔度、設備とサービス
it is a beautiful spot with a spectacular view. The premises are very spacious and comfortable. The opportunity to be outside and enjoy the space was unique.
2020 年 2 月に 1 泊滞在
john & helenからの返信 (投稿日 : 2020 年 2 月 10 日)
Thanks Pip, our pleasure, glad you enjoyed your stay.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy access to the room without any big drama even though I arrived late at night. Shared kitchen facilities were excellent and food topped up as it was used. Quiet area with a spectacular view in the mornings.
2019 年 11 月に 2 泊滞在

8/10 (良い)

Fraelia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 7 月に 2 泊滞在
john & helenからの返信 (投稿日 : 2019 年 11 月 9 日)
Thank you Fraelia, we do our best and take our job very serious.

2/10 (非常に不満)

宿泊されたお客様

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Arrived at the room, the room was not as advertised, two single beds pushed together and advertised as king bed My partner 7 months pregnant noticed bugs and dirt throughout the bed. Bugs flying around shower and basin drains. Spider webs all over the room. Property not prepared for customers at all. The description of the property also needs updating as it provides a misrepresentation of the accommodation provided. We have instantly decided to book elsewhere and have requested a full refund
2019 年 9 月に 1 泊滞在
john & helenからの返信 (投稿日 : 2019 年 11 月 9 日)
Sorry to hear that, but a very emotional response, "spider webs all over the room", I can say for sure that was not the case, maybe a more balanced opinion might be taken seriously as we take our business very serious. cheers john & helen

8/10 (良い)

Suzie、Central Coast of Sydney

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property is in a beautiful position and the house itself is of very high quality. The provisions provided were generous. However .. the wrong address was given .. and I had to appeal to neighbours to find help! Additionally I had NO idea it was a shared situation.. having organised on line the night before, and leaving early in the morning for the 800 km drive.. the email was never accessed by me. Fortunately my shared tenants were lovely but they also had similar problems as I did. Also .. who expects to be enforced to leave at 0930 hrs in the morning!!!!!! These disappointing issues took the edge off what could have been a hugely delightful stay with much organisation on behalf of the owners noted. Lastly .. the “Pantry Room” should be reserved for young children I feel.
2019 年 9 月に 1 泊滞在
john & helenからの返信 (投稿日 : 2019 年 11 月 9 日)
Thank you, your comments are appreciated and taken on board.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
Nice setting. Inadequate information provided before arrival re. Check-in procedures.
2019 年 7 月に 1 泊滞在
john & Helenからの返信 (投稿日 : 2019 年 7 月 29 日)
Thank you for the feedback, just changed to a key code system, very difficult through this site to let guests know. We need a valid email address to send to our guests on the morning of arrival. We can send through Expedia but most do not check their emails before arrival.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Don’t realise I was signing up for a bunk bed. No photo of it on line!!
2019 年 4 月に 1 泊滞在
john & helenからの返信 (投稿日 : 2019 年 5 月 3 日)
Sorry Anonymous, just renovated this room, now have photos, small but still has all the facilities that other rooms have access to, but much cheaper & with private bathroom.

8/10 (良い)

Chris

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
A little far out of town, but delightful views from the veranda. Small but lovely whirlpool pool. It was raining a lot when we were there!
2018 年 12 月に 1 泊滞在
john & helenからの返信 (投稿日 : 2019 年 11 月 9 日)
Thanks Chris

6/10 (普通)

Fred、Melbourne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
location and general layout of the property is very good. Size of pool was disappointing. Particularly disappointing was the size of the room (Fern) No room for luggage and very basic in layout and overall roominess.
2018 年 10 月に 2 泊滞在
john & helenからの返信 (投稿日 : 2018 年 10 月 31 日)
Thanks for the feedback Fred, 2 built in robes we feel are appropriate and I suppose the huge entertainment areas are a plus which must be considered. Certainly much bigger as we explained than the room you actually booked.

10/10 (非常に良い)

Hilary、Shrewsbury

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely secluded spot overlooking Atherton. Amazing facilities which was unexpected including laundry! Ideal for independent travellers. Room and en-suite clean and spacious. The shower was amazing (not to be underestimated for fellow long haired guests)
2018 年 10 月に 1 泊滞在
john & helenからの返信 (投稿日 : 2018 年 10 月 31 日)
Thanks Hilary, lovely that we met your expectations.

4/10 (不満)

Don、Vic

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
1.Didn't realise we would have to share a house with a bunch of other people. 2. When we checked in we found that the operator had already debited my credit card for 100% of the charge despite being told in writing that a no-show incurred a 50% fee. I suspect this action is illegal. 3. No chairs in room. 4. Bed mattress edge had collapsed - possibly due to people sitting on it because of lack of chairs. 5. Small room. Miniscule TV 6. Had to dodge around construction materials to get in and out 7. Noisy construction work commenced early
2018 年 8 月に 1 泊滞在
john & helenからの返信 (投稿日 : 2018 年 8 月 31 日)
Sorry you feel this way Don. We advertise the Retreat as private rooms with shared kitchen, lounge etc with 2 other bookings. You arrived & stayed, what is the "no show" about, we debited your card 100%, on the day you arrived. You have chairs outside your room on the deck with magnificent 180 deg views, maybe you should have opened the doors.The mattress has not collapsed. The TV's are average size and a huge TV in the lounge area. No dodging but we're renovating and adding to make our property better, come again and see for yourself. Builders were told not to start before 8am & no noisy work until 9am. Lots of good things to talk about Don. cheers john & helen

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Deck is the best aspect
Unfortunately there is no soundproofing for the rooms so with other people staying you hope they go to bed at the same time and get up at the same time. Builders were working on an extension which was not advised at booking. They arrived at 7.30am however left at 4.30pm. Continental breakfast was very basic - some yoghurt and fruit would have been nice and expected for price paid. Some repairs in the room we were in were needed. Broken clock, vanity door sticking, blind, soap dispenser, towel rail. Little things but important if you want people to come back. Access road needs to be graded - you would have to be careful with low wheelbased car.
2018 年 7 月に 2 泊滞在
john & helenからの返信 (投稿日 : 2018 年 7 月 17 日)
Sorry anonymous, things happen and we try to do our best. Sorry you weren't happy, however a lot of things must have been excellent thanks for staying. The builders are improving facilities which I'm sure is what you want.

10/10 (非常に良い)

Rosalyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Apartment was very clean and spacious. Beds super comfortable. Great shower. Heated lap pool. Beautiful views from the hill top location. Friendly and helpful owners. Received a free upgrade! Would thoroughly recommend.
2018 年 1 月に 2 泊滞在
john & helenからの返信 (投稿日 : 2018 年 2 月 6 日)
Thank you Rosalyn, an absolute pleasure to have you and the girls stay with us. We're delighted that you were comfortable, we'll continue to do our best. Stay with us again and we'll do another upgrade to say thank you. cheers.

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
Spacious but cold
The apartment is truly spacious, excellent for a family. Great kitchen. The hosts are excellent. However, I found it too cold given it was 12c outside. There was only one oil heater. It really was unable to warm the entire area. No real views from the apartment. There seem to be some nice walking tracks near by.
2017 年 7 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Preis-Leistung stimmt nicht
Wir haben dieses Hotel schon einmal bewertet, dies wurde nicht veröffentlicht wenn schlechte Bewertungen aussortiert werden, wollen wir in Zukunft überhaupt keine Bewertungen mehr schreiben, was wir ja viele Jahre schon tun

10/10 (非常に良い)

Stephen、Portland, Oregon, USA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fabulous Rainforest Retreat
Our stay far exceeded our expectations. The house is so beautifully decorated and well appointed with so many tasteful touches. We loved the serenity of the house where we could hear so many lovely birds in the surrounding trees. We enjoyed having some meals in the house thanks to the gorgeous kitchen. The house is very close to Cow Bay Beach (about 5 minute drive) which is really lovely and secluded. The proximity to Cape Tribulation was also very nice as it afforded the opportunity to really explore the Daintree without excessive driving. Tina was absolutely wonderful and provided us with a lot of great recommendations on gluten free restaurants like Whet and the Heritage Lodge where we had fabulous meals. At night it was great to relax in the living room with the hard drive loaded with great movies. This made for some really fun family time watching movies together as a family. We would definitely return to the Summit Rainforest Retreat!

8/10 (良い)

Debbie、Hunter Valley NSW

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wow What A View
We stayed in the apartment with full use of all outdoor facilities, as the house is not booked if you book the apartment. From the apartment we had Rain Forest views, whilst the spa deck, fireplace and magnificent views were ours day or night. The owners are delightful and very helpful. We really enjoyed our stay and would highly recommend this accommodation.

10/10 (非常に良い)

Nick、Australia - QLD - Townsville

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Facilities: Modern; Value: Great deal; Service: Outstanding; Cleanliness: Spotless; Location- 20min drive in all directions to picturesque locations in the region.

10/10 (非常に良い)

Kiara、Australia - QLD - Townsville

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Facilities: Good; Value: Affordable; Service: Professional; Cleanliness: Pleasant;

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

8/10 (良い)

bob、Australia - VIC - Melbourne

良かった点 : 清潔度、スタッフとサービス