Goods: Staff very accommodating; Breakfast was varied between eggs, excellent bacon, cooked veggies plus a variety of breads, pastries and fruit; rooms are large; decor is unique in lobby (Tibetan furniture and buddha statues); a free massage for every 3 nights stay; beds comfortable.
Bad: Some staff could use some hospitality training since certain people lacked professionalism (masseuse as an example); despite the hotel's attempts to be SHOWY, when you take a closer look, things are lacking. They spend way too much on decor and appearances, instead of upkeep (nearly all the gym equipment is broken, the massage chairs were both broken, the jacuzzi, which they promote was broken/unavailable the entire week, etc.). The hotel appeared to be absolutely full with staff that the staff didn't know what to do with themselves, but hang out, sleep on the couches in the lobby, etc.