Our host greeted us warmly, supplied a map of the area, and tips for travel in town and activities. The room was as listed, very clean, and freshened daily while we were out. We very much appreciated the cold water in the refrigerator, the tea kettle, and coffee machine. The location was great with easy access to the trams and buses. We were able to walk to most of our locations as well. Communication was easy, quick, and as frequent as we needed.