Staff was very friendly, however the room was not clean. Hair in the bathtub, which would not drain until we removed the entire drain stop. Food particles were on the floor and in the dresser drawers. Refrigerator did not work and the coffee maker only worked when continuously holding down the button. The outlets near the sink did not hold the plug, which continued to fall out making getting ready quite difficult. Light filters into the room from underneath the door and around the blackout window shades. If you like a dark, quiet room, do not stay here. We could hear everytime the adjorning rooms flushed or showered. The hot tub had a film which accumulated along the surface after turning on the jets, indicating the chemicals had not been checked. Also located in a high crime area, which we realized after booking.