ビーチ
利用可能日を確認

EPIC SANA アルガルヴェ ホテルの口コミ

5 out of 5
EPIC SANA アルガルヴェ ホテル
Praia da Falésia, Pinhal do Concelho, Albufeira

口コミ

9.6

最高に素晴らしい

評価 10 - 511 件の口コミ中 420 件が非常に良い" "
評価 8 - 511 件の口コミ中 75 件が良い" "
評価 6 - 511 件の口コミ中 10 件が普通" "
評価 4 - 511 件の口コミ中 4 件が不満" "
評価 2 - 511 件の口コミ中 2 件が非常に不満" "

9.8/10

清潔度

9.6/10

スタッフとサービス

9.6/10

設備とサービス

9.6/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Abhishek

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
5 star luxury , amazing property !
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Charles

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved it !
2023 年 12 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Charles,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

6/10 (普通)

Yomi

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
My son & I had a nice stay at the property. I would say though, for a 5 star resort I wasn’t expecting so many things to be in need of repair. Our room had a few fixtures that needed replacing, also the balcony had areas that were heavily worn and coming apart. Finally, the quality of the evening buffet wasn’t great. There was a poor selection and flavour was non existent. This was really disappointing for the amount they charged me for this (€88 for myself and my 7 year old). However, the staff were attentive, and the place was very clean. The cleaners do a fantastic job, they were also really nice.
2024 年 2 月に 4 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Yomi,Thank you very much for your kind review.On behalf of the entire team we are more than glad to hear your kind words concerning the services and facilities. This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest.On the other hand we would like to extend our apologies for not exceeding your expectations concerning the room. We have transmitted this to our management, which have taken your comments into full consideration. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 (非常に良い)

Rong

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Direct access to the beach. Friendly staff. Highly recommend
2023 年 12 月に 2 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Rong,Thank you so much for your kind feedback.Looking forward to welcome you back.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

Satish

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff and service
2023 年 12 月に 2 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Satish,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

Roland

2023 年 11 月に 4 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest,Thank you so much for your kind rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

Raoul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Extérieur à entretenir
2023 年 12 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest,Thank you so much for your kind rating.Looking forward to welcome you in our resort.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

mary

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property. It would have been nice to have had some nightly entertainment. Fitness classes earlier in the day would be great too.
2023 年 10 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 11 月 10 日)
Dear Mary,Thank you so much for your kind feedback.We are looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very friendly staff, beautiful hotel. Staircase walk down to private beach was amazing. Hiked from hotel to Villamoura marina along the cliffs.
2023 年 10 月に 4 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Mrs Linda,Thank you so much for your kind email.We are looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful property and friendly staff!
2023 年 10 月に 2 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Guest,Thank you very much for your kind review.On behalf of the entire team we are more than glad to hear your kind words concerning the location and facilities. This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 (非常に良い)

Chet

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A spectacular property steps away from the beach that should be on everyone’s shortlist. But I appreciate it most about this hotel is that it was quiet. No DJ with music blasting all day. This is a resort for mature folks who are looking for relaxation and tranquility. Combine with the incredible spa, fitness, and restaurants it is the ultimate wellness retreat.
2023 年 9 月に 2 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Chet,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

jill

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 10 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Jill,Thank you so much for your kind classification.Looking forward to welcome you back.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

joseph

2023 年 9 月に 1 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Joseph,Thank you so much for your kind feedback.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

Liana

2023 年 9 月に 2 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Liana,Thank you so much for your kind feedback.Best regards,EPIC SANA Algarve

8/10 (良い)

Rebecca

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front desk is friendly and approachable. Management is very good. Issues were dealt with quickly. Spa concierge - not helpful at all. Massage totally not worth it. Also, they will give you a complimentary welcome drink at their bar but it doesn’t gives you an amount nor do they tell you that certain drinks will not be covered. It’s a surprise at the end they you end up having to pay for it. It should tell you what is covered or the amount.
2023 年 9 月に 4 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 9 月 25 日)
Dear Rebecca,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our facilities.On the other hand we would like to extend our apologies for not exceeding your expectations concerning the SPA. We have transmitted this to our team and management, which have taken your comments into full consideration. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us. Kind regards,EPIC SANA Algarve

10/10 (非常に良い)

Anabela

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Um hotel que vale sempre a pena revisitar
Sempre agradável e sobretudo em família. Um hotel que faz juz às suas 5 estrelas. Muito bom.
2023 年 9 月に 2 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 9 月 18 日)
Estimada Sra. Anabela,Muito obrigada por ter escolhido o EPIC SANA Algarve para passar a sua recente estadia connosco e pela sua opinião.Agradecemos pelo tempo dispensado na partilha da sua experiência no nosso resort. Teremos muito gosto em voltar a receber-vos novamente no EPIC SANA Algarve para mais memórias Épicas. Com os melhores cumprimentos, EPIC SANA Algarve

8/10 (良い)

Véronique

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 9 月 18 日)
Estimada Sra. Véronique, O nosso muito obrigado por ter dispensado do seu tempo e partilhar a sua avaliação tão positiva da última estada no EPIC SANA Algarve.Teremos muito gosto em voltar a recebe-la novamente no nosso resort. Com os melhores cumprimentos, EPIC SANA Algarve

10/10 (非常に良い)

Olivia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Brilliant hotel, fantastic service, great breakfast buffet. A little pricey but definitely worth the money.
2023 年 9 月に 4 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 9 月 11 日)
Dear Mrs. Olivia,Thank you so much for your review.We are happy that you have enjoyed your stay with us and that you were impressed with the food & beverage provided services. We have shared your feedback with our team.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Et lite stykke paradis
Fantastisk sted,opphold,service,menneskene......ulike tilbud.......Rolige omgivelser.Veldig god mat!! Flere gode alternativer.
2023 年 8 月に 4 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 9 月 6 日)
Dear Guest,Thank you so much for such a positive feedback. It was our pleasure to have you in our resort.Looking forward to welcome you back in EPIC SANA Algarve.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

Kimber

2023 年 8 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 9 月 22 日)
Dear Kimber,Thank you so much for positive rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

Thierry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tout était parfait !
2023 年 8 月に 7 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 8 月 18 日)
Dear Thierry,We are very happy that you had such a lovely time with us.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

Magnus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Calmn
2023 年 7 月に 2 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Calmn,Thank you for your kind rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

Anne-Marie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent service, très bien en général, le brunch est bon, l’environnement propre mais il n’y a pas de chaises à la plage.
2023 年 7 月に 4 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 8 月 11 日)
Estimada Sra Anne-Marie, Muito obrigado por ter escolhido o EPIC SANA Algarve para passar a sua recente estadia connosco e pelo seu feedback positivo.A sua opinião é muito importante e ficamos muito gratos por ter desfrutado da nossa localização e atendimento cuidado e simpático. Gostaríamos de informar que o serviço existente na praia pública não está associado aos serviços do nosso hotel, uma vez que, infelizmente não existe espaço para um novo apoio de praia privado, embora os nossos hóspedes tenham a possibilidade de alugar as espreguiçadeira e sombras nas concessões existentes. Colocamo-nos, desde já, ao seu inteiro dispor para qualquer assistência que possa vir a necessitar.Teremos muito gosto em voltar a recebê-lo novamente no EPIC SANA Algarve para mais memórias Épicas. Com os melhores cumprimentos, EPIC SANA Algarve

8/10 (良い)

Taline

2023 年 7 月に 4 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 8 月 3 日)
Dear Taline,Thank you so much for your kind rating.Looking forward to welcome you back in our resort,Best regards,EPIC SANA Algarve

10/10 (非常に良い)

Sandra

2023 年 7 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Sandra, Thank you for your kind rating. We are very pleased that you enjoyed your stay at EPIC SANA Algarve. We hope to see you back soon. Sincerely,EPIC SANA Algarve

10/10 (非常に良い)

Timothy、Boston

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and staff
2023 年 7 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Timothy,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services and location.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

10/10 (非常に良い)

Luisa

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Mrs. Luisa, Thank you for your kind rating. We are very pleased that you enjoyed your stay at EPIC SANA Algarve. We hope to see you back soon. Sincerely,EPIC SANA Algarve

10/10 (非常に良い)

Kenneth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The grounds are beautiful and the access to the beach was very convenient. The pool area was luxurious and the breakfast was perfect.
2023 年 7 月に 4 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 8 月 1 日)
Dear Kenneth,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services and location.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

4/10 (不満)

Louise

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
NA
2023 年 7 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 8 月 3 日)
Dear Louise,Thank you so much for your kind rating.Looking forward to welcome you back in our resort,Best regards,EPIC SANA Algarve

8/10 (良い)

Morgan

2023 年 7 月に 4 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Mr/Mrs Morgan,Thank you for your kind rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

8/10 (良い)

JEAN LOUIS

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Un séjour agréable dans un hôte de luxe
Cela fait plusieurs fois que nous séjournons dans ce magnifique hôtel. Confort, propreté, équipement, amabilité du personnel de restauration. Seul bémol: aucun accueil particulier pour les clients qui viennent tous les ans, aucune attention particulière en chambre( petits cadeaux ou autres) Et surtout un personnel de réception désagréable: en tant que client gold, aucun surclassement, aucune arrivée précise, aucun départ tardif n est toléré même si l’hôtel n est pas plein Cela fait des années que j’y séjourne pour des séjours de 4 nuits à 21 nuits, aucunes attentions particulières, jamais un surclassement, jamais un départ tardif autorisé
2023 年 7 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 7 月 19 日)
Cher Mr. Jean Louis,Nous aimerions vous remercier d’avoir séjourner à l’hôtel EPIC SANA Algarve !Nous regrettons que votre séjour n’a pas été à la hauteur de vos attentes.Nous vous garantissons que nous faisons tous les efforts pour apporter à nos clients un service de haute qualité et avoir la meilleure expérience possible.Nous vous remercions de vos commentaires et nous avons transmis votre avis à nos équipes de manière à nous améliorer.Nous espérons pouvoir vous recevoir à nouveau dans notre établissement.Cordialement,EPIC SANA Algarve

10/10 (非常に良い)

Angela

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 7 月に 9 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 8 月 11 日)
Dear Angela,Thank you for your kind rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

Caroline、West Horsley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
As returning guests we enjoyed another gorgeous stay at the Epic Sana Algarve. From the minute we arrive we relax. Don't have to think about anything other than which pool to swim in, where to sit in the gardens to read a book or snooze, what time to go to the beach and where to eat. Beautiful! Local amenities very close by. All staff are so friendly and helpful.
2023 年 7 月に 5 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 7 月 12 日)
Dear Mrs. Caroline,Thank you so much for your such a kind feedback.We are very happy that you have had such a lovely time with us.We are looking forward to welcome you back in our beautiful resort.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

Jack

2023 年 7 月に 2 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 7 月 12 日)
Dear Mr. Jack,Thank you for your positive rating.Looking forward to welcome you back in our resort.Best Regards,EPIC SANA Algarve

10/10 (非常に良い)

Ahmad

良かった点 : スタッフとサービス
No activities inside and near the resort, but it was great hotel
2023 年 7 月に 2 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 7 月 12 日)
Dear Mr. Ahmad,Thank you for your positive feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

Amir

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 2 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 6 月 22 日)
Dear Amir,Thank you for your positive rating.Best regards,EPIC SANA Algarve

8/10 (良い)

Adriana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed a few days at this property. Its location is outstanding although it is in a remote area from other towns and cities. The hotel is accessed through a long, winding, and not in optimal conditions route.
2023 年 6 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 6 月 14 日)
Dear Mrs. Adriana,Thank you for such a positive feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

8/10 (良い)

Mathias

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Das Hotel und die Anlage sind sehr schön, das Essen sehr lecker und frisch. Die Mitarbeiter im Service freundlich. Trotzdem hatte ich mich nicht so erholen können wie erhofft. Ich hatte Zimmer NR 101 bekommen. Dies liegt direkt neben der Bar. Bis 1 Uhr Nachts war da Party und ich hatte laute Bässe und Musik bis ins Zimmer gehört. Ich ging mich um 0:00 Uhr an der Rezeption beschweren. Es hieß, dass man an der Bar Bescheid sagt um die Musik leiser zu machen. Wurde nicht gemacht bis dann um 1 Uhr die Bar sowieso geschlossen wurde. Am nächsten Tag ging ich wieder zur Rezeption und verlangte und bekam auch ein neues Zimmer weiter hinten. Abends bemerkte ich dann, dass die Badewanne kaputt war und auslief. Der ganze Boden war nass. Ich ging wieder zur Rezeption und bekam wieder ein neues Zimmer. 3 Zimmer in 3 Tagen. Wie soll man sich da erholt fühlen. War echt schon nervig. Und außerdem sehr frech jemandem Zimmer 101 anzubieten. Kann man vielleicht Partyleuten vermieten, aber dann sollte man das vorher sagen. Also wenn ihr Zimmer 101 bekommt und Ruhe haben wollt beschwert euch sofort.
2023 年 5 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 6 月 14 日)
Sehr geehrte Mathias,Wir möchten Ihnen danken, dass Sie EPIC SANA Algarve Hotel für Ihren Aufenthalt gewählt haben. Wir waren traurig zu lesen, dass Ihre Erfahrung mit uns nicht so angenehm war, wie Sie es erwartet hatten. Wir können Ihnen garantieren, dass wir uns immer bemühen, unseren Gästen einen hohen Servicestandard und eine gute Erfahrung zu bieten. Wir bedanken uns für Ihre Bewertung und deshalb haben wir Ihre Worte bereits mit unserem Team geteilt, um unseren Service zu verbessern. Wir würden uns freuen, Sie in Zukunft wieder begrüßen zu dürfen und Ihnen eine angenehme Erfahrung bieten zu können. Mit freundlichen Grüßen,EPIC SANA Algarve

8/10 (良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Brilliant Staff
We first visited this hotel 8 years ago as a family and returned as a couple. It has dated a bit (especially the bathroom design) but it has been well maintained and isn't tired. The staff are absolutely excellent and really make the place what it is. Management, housekeeping, concierge all can't do enough to make sure you have everything you need. The location is perfect, right on the best beach in the Algarve. You can walk along the beach to Vilamoura (50 mins). There is a small square just outside the grounds with a few restaurants including a great pizzeria. Albufeira and Vilamoura are a short uber ride away so everything you need is within reach. The hotel pools are also nice and breakfast is excellent. The only complaint we had was that there was a private corporate function while we were there which meant that the bar was closed off. That would have been okay for an evening but the event also went on to 1am which is an hour later than the bar is open to guests. Our upgraded ocean view room was directly above this so we felt like we were at the event. As with corporate events a 100 or so people then stumbled and shouted their way back to their rooms so there wasn't peace until 2.30am. I went and spoke to reception as we had arrived that day and were tired. They were excellent and offered us another room but it just seems that the owners need to rethink mixing corporate and leisure guests.
2023 年 5 月に 2 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 5 月 21 日)
Dear Mr. Richard,Thank you very much for your kind review.On behalf of the entire team we are more than glad to hear your kind words concerning the location, services and facilities. This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest. On the other hand we would like to extend our apologies concerning the corporate guests. We have transmitted this to our team and management, which have taken your comments into full consideration. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 (非常に良い)

athari

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
nice
2023 年 5 月に 2 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 5 月 21 日)
Dear Athari,Thank you for your positive feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Won’t return
Poor service (eg when I called housekeeping no one answered, had to phone reception twice before someone answered). Towels in bathrooms are very worn out (pictures) and when I complained about this one morning there was no response for 11hours. Breakfast good but the same every day. Will try somewhere else next time I visit the Algarve.
Bathroom towels
Bathroom towels
Bathroom towels
2023 年 4 月に 4 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 5 月 4 日)
Dear Guest,Thank you very much for your feedback. We regret that the stay at our Resort did not correspond to your expectations.Thank you for bringing this to our attention and also for your other suggestions, which will also be taken into consideration. We really hope that we will be able to welcome you back for what will hopefully be an EPIC stay with us and remain at your entire disposal for any assistance you might require. Kind regards,EPIC SANA Algarve

10/10 (非常に良い)

Dania

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awesome Resort!
Excellent in almost every way gorgeous hotel with friendly and willing staff, spa services were fabulous only excepts: the dining options were limited since one restaurant was closed, the Japanese one and one only had an expensive tasting menu no a la carte options Also would have been nice to have the adult outdoor pool heated
2023 年 4 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 5 月 4 日)
Dear Mrs. Dania,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services and facilities.We will make sure that your comments will be passed on to our staff and would like to thank you on behalf of them.Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for another EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 (非常に良い)

Claudia

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr geschmackvoll eingerichtet Unterkunft in toller Lage. Alle sehr freundlich, große Zimmer, super Essen. Wir kommen auf jeden Fall wieder !
2023 年 4 月に 6 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 5 月 3 日)
Dear Claudis,Thank you for your kind feedback.Looking forward to welcome you back in our hotel.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Exceptional
We love our stay at EPIC SANA. The staff was so helpful and caring. The breakfast and dinner was excellent. The room is very clean and comfortable. Parking was very convenient and easy. Highly recommended.
2023 年 3 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 5 月 3 日)
Dear Guest,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 (非常に良い)

Vassili

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Accueil et Check-un rapide, chaleureux, efficace. Chambre So Suite spacieuse, quelques détails nécessitent un rafraîchissement (joint lavabo, étagère salle de bain…) mais chambre propre, bien entretenue. Piscines bien entretenue, personnels très aimable. Accès à la plage charmant. Spa bien pensé, seul bémol est que l’accès à la salle d’eau avec le sauna et hammam est payante, 15€… ça devrait être compris dans le séjour. La demi pension avec le petit déjeuner est complet avec des mets plutôt bien pensés. Le repas du soir est tres sympa également. Globalement un séjour très agréable. A refaire
2023 年 4 月に 4 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 5 月 3 日)
Cher Vassili,Nous aimerions, tout premièrement, vous remercier de votre commentaire.Nous sommes ravis d’apprendre que votre séjour à l’EPIC SANA Algarve fut agréable, et que avez bien apprécié notre établissement et ses services.Nous espérons vous recevoir à nouveau très prochainement.Cordialement,EPIC SANA Algarve

10/10 (非常に良い)

Ines

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 8 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 4 月 26 日)
Estimada Sra. Inês,Muito obrigada pelo seu feedback positivo.Teremos muito gosto em voltar a receber-vos no nosso resort.Melhores cumprimentos,EPIC SANA Algarve

10/10 (非常に良い)

Alamelu

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed at Epic Sana for 5 nights with 2 children under the age of 5. The resort was very calm, clean and the rooms were generous. They have an indoor pool which came handy when the waves were large at the beach. The kids club was fantastic, well planned activities every day so we could relax a bit..on one day they had an external wildlife company brinf in reptiles for the kids to see which was the biggest highlight for my kids The staff were super helpful and polite at all times and ensured we had the best stay. We've been to several resorts in Portugal and Spain with our children but this one is the only one we want to come back to. Thanks a lot for everything 🙏
2023 年 4 月に 4 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 4 月 9 日)
Dear Mr/Mrs Alamelu,Thank you so much for your review.We are happy that you have enjoyed your stay with us and that you were impressed with the provided services. We have shared your feedback with our team.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

10/10 (非常に良い)

GRANT

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. However VIP access was poor. No room upgrade despite an empty hotel.
2023 年 3 月に 3 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 4 月 9 日)
Dear Mrs./Mr. Grant,Thank you very much for your kind review.We would like to extend our apologies for not exceeding your expectations concerning the Upgrade. Kindly that we are not able to guarantee any preference as it depends always on the availability. We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us. Kind regards,EPIC SANA Algarve

10/10 (非常に良い)

Katie

2023 年 3 月に 2 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 3 月 31 日)
Dear Mrs. Katie,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Kind regards,EPIC SANA Algarve

10/10 (非常に良い)

Richard

2023 年 2 月に 6 泊滞在
EPIC SANA Algarveからの返信 (投稿日 : 2023 年 3 月 31 日)
Dear Mrs. Katie,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Kind regards,EPIC SANA Algarve