Ratings based on 3,913 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Sep 20, 2019
We were disappointed at check-in. We had specifically requested a walk-in, disabled shower which we were notified had been pre-assigned to our reservation. The room actually assigned to us did not meet this requirement as the notes had not been read properly. So, on the first night we stayed in an ordinary shower-over-the-bath room. Fortunately the person attending to our check-in read the notes and was able to move us to a suitable room for the remainder of our stay, but said that that room would not be available until the next day. Unfortunately, the promised notification that the new room was ready was not given - we had to go down to the desk to ask about it. Apart from this the service was very good.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 20, 2019
4 out of 5
by A verified traveler

Posted Sep 20, 2019
Best thing about it is STARBUCKS everything else is ok
5 out of 5
by A verified traveler from Sydney

Posted Sep 19, 2019
Super convenient and close to the airport. We used the phones at the airport to call the hotel for the shuttle and it was there to meet us by the time we got out. We were there in 5 minutes. We didn’t have an issue with the noise except for some of the airforce planes but we had a view of the airport which was fascinating for our toddler as well as us. I’m sure it would have been much noisier if our room window was facing the highway. We thought the facilities were fine. It’s not 5 star but they never said they were. It’s a clean and comfortable place to rest. We caught the shuttle to the other hotel to have dinner but there are a few options within walking distance. My favourite was L&L Hawaiian Grill. Mahalo from Australia, we sure appreciated the ease and how convenient the whole hotel experience was after the 10h flight with a toddler
5 out of 5
by A verified traveler

Posted Sep 19, 2019
There Starbucks downstairs. It is very quiet. Housekeeping workers were very efficient.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 17, 2019
4 out of 5
by A verified traveler

Posted Sep 17, 2019
Restaurant on 36th floor was excellent! Room lacks a shower stall making it difficult for people who have disabilities. Bathrooms need to be updated.
5 out of 5
by A verified traveler

Posted Sep 16, 2019
Awesome location. Parking is easy to access. The shopping mall is right next door with great places to dine.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 16, 2019
4 out of 5
by A verified traveler

Posted Sep 15, 2019
I like how close it was to the beaches and mall. As well as transportation.