2/10 (非常に不満)
Roger
2024 年 4 月 20 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
At first I went with the quirks of a "resort" that appears to have been unimproved nor updated in several years. Remotes for the tv and a/c were distributed at check-in with explicit instructions to return them in the same Ziploc bag. The walls in my room were cracked, damaged, and the paint was peeling. The mattress was poor. The mattress cover was ripped. The towels and sheets were stained. The grounds were in poor condition. The fitness center equipment was old. The bar at the pool was never open. The poolside chairs and tables were filthy. The beach cabanas were worthless. The beach lounge seats did not exist. I knew I was in a remote part of Panama, so I made do. However, check-out changed my mindset. I was informed I had stained a pillow case blue and a $7.50 charge had been added to my room. I explained I had not even one blue item in my possession and the stain could not have originated from me. I shared the condition of my room and the stained linens. The resort claimed no knowledge of any needed repairs in any guest room or area. I returned to my room to take pictures. The 4 pillowcases from my room had been removed. When I returned to the desk, I was informed they were charging me for 3 more stained pillowcases. The manager refused to speak to me directly. The person at the desk was also a victim of the manager's scam. I had no option other than to accept the charges. Stay away. Just, stay away.
Roger
2024 年 4 月に 3 泊滞在