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Fairmont The Norfolk

5.0 star property
Luxury spa hotel, walk to University of Nairobi

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your current months are May, 2024 and June, 2024.
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June 2024

Fairmont The Norfolk

Photo gallery for Fairmont The Norfolk

Reception
Terrace/patio
Exterior
Premium bedding, pillowtop beds, minibar, in-room safe
Daily buffet breakfast (KES 4500 per person)

Overview of Fairmont The Norfolk

Reviews
9.0

Wonderful

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Restaurant
  • BarBarBar

Explore the area

Map
00200, Nairobi, Harry Thuku Road, PO Box 58581
  • Popular LocationUniversity of Nairobi1 min walk
  • Popular LocationKenyatta International Convention Centre19 min walk
  • Popular LocationThe Sarit Centre4 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)27 min drive
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Room options

View all photos for Fairmont Room with Queen Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Fairmont Room with Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Norfolk Signature Suite with King Bed

Norfolk Signature Suite with King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Norfolk Signature Suite with King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Verandah Room with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Verandah Room with King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Courtyard Room with 2 Single Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Courtyard Room with 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Courtyard Room with King Bed

Deluxe Courtyard Room with King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Courtyard Room with King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Room Twin - 2 single beds

Premium bedding, pillowtop beds, minibar, in-room safe

Fairmont Room Twin - 2 single beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1937 Suite

Premium bedding, pillowtop beds, minibar, in-room safe

1937 Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Walk to The Sarit Centre

Exterior

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Parking included
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9.4 out of 10, Exceptional, (465)
The price is ￥29,024
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About the neighborhood

Nairobi

Fairmont The Norfolk is located in Nairobi Central, a neighborhood in Nairobi, and is near the airport and near a train station. The Sarit Centre and Yaya Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Nairobi National Park. University of Nairobi and Kenyatta International Convention Centre are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.
Visit our Nairobi travel guideOpens in a new window

What's nearby

  • University of Nairobi - 1 min walk
  • Kenyatta International Convention Centre - 19 min walk
  • The Sarit Centre - 4 min drive
  • Yaya Centre - 6 min drive
  • United Nations Office at Nairobi - 9 min drive

Getting around

  • Syokimau Station - 24 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 27 min drive

Restaurants

  • Lord Delamere Terrace - 1 min walk
  • Number 7 Cocktail Bar - 6 min walk
  • Mawimbi Seafood - 3 min walk
  • Tatu Restaurant - 1 min walk
  • Saapé - 7 min walk

About this property

Fairmont The Norfolk

Luxury eco-certified hotel near University of Nairobi
Located close to Kenyatta International Convention Centre and The Sarit Centre, Fairmont The Norfolk provides a swim-up bar, a poolside bar, and a terrace. Treat yourself to a facial, a Swedish massage, or aromatherapy at Pembo, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Fitness classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.
Additional perks include:
  • An outdoor pool with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Express check-in, babysitting (surcharge), and a banquet hall
  • Guest reviews give top marks for the first-rate property condition
Room features
All 170 rooms have comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-compatible safes.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and designer toiletries
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Greek, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KES 4,500 for adults and KES 2,250 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lord Delamere Terrace
  • Tatu Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (2,196 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1904
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KES 4500 for adults and KES 2250 for children
  • Airport shuttle fee: KES 8000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses geothermal energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fairmont Norfolk
Fairmont Norfolk Hotel
Fairmont Norfolk Hotel Nairobi
Fairmont Norfolk Nairobi
Norfolk Fairmont
Fairmont Hotel Nairobi
Fairmont Hotel Norfolk
Fairmont The Norfolk Hotel Nairobi
Norfolk Hotel Nairobi
Norfolk Nairobi
Fairmont The Norfolk Hotel
Fairmont The Norfolk Nairobi
Fairmont The Norfolk Hotel Nairobi

Frequently asked questions

Does Fairmont The Norfolk have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Fairmont The Norfolk?

As of Apr 26, 2024, prices found for a 1-night stay for 2 adults at Fairmont The Norfolk on Apr 27, 2024 start from ￥37,337, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont The Norfolk pet-friendly?

No, pets are not allowed at this property.

How much is parking at Fairmont The Norfolk?

Self parking and valet parking are free at this property.

What time is check-in at Fairmont The Norfolk?

Check-in start time: 12:30 PM; Check-in end time: noon.

What time is check-out at Fairmont The Norfolk?

Check-out is at 10 AM.

Does Fairmont The Norfolk provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KES 8000 per vehicle applies.

Where is Fairmont The Norfolk located?

This family-friendly Nairobi hotel is located near the airport, within 1 mi (2 km) of University of Nairobi and Kenyatta International Convention Centre. The Sarit Centre and Yaya Centre are also within 6 mi (10 km).

Fairmont The Norfolk Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 103 out of 160 reviews" "
Rating 8 - Good. 38 out of 160 reviews" "
Rating 6 - Okay. 13 out of 160 reviews" "
Rating 4 - Poor. 4 out of 160 reviews" "
Rating 2 - Terrible. 2 out of 160 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rico

Stayed 4 nights in Dec 2023

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff are first class. Suggest more sun lounges around the pool Would return in a heartbeat
Stayed 3 nights in Dec 2023

6/10 Okay

Stephen, Vero Beach

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
This was certainly a grand dame 40 years ago when my wife first stayed at The Norfolk, but we found the place tired and the whole routine a bit sketchy. We were given a room that was not what we booked (booking specifically called for a King bed, but we received a Queen and the hotel staff tried to convince us that indeed the bed was a "King-like" bed). I was given two separate quotes for a car service, one twice the other, and both were a multiple of what Uber quoted for the same ride. I sat outside enjoying a cigar and a waieter asked me if i had an "extra cigar" for him. That's never happened to me anywhere. Also of note, the manager was quite welcoming until he saw we had a problem with the room and he then disappeared faster than you could imagine. Indeed it's a grand dame that has seen better days.
Stayed 1 night in Oct 2023

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff great room and pool
Stayed 2 nights in Sep 2023

10/10 Excellent

Alicia, Chicago

Stayed 8 nights in Sep 2023

10/10 Excellent

Carol

Stayed 1 night in Aug 2023

10/10 Excellent

reid

Stayed 3 nights in Jul 2023

10/10 Excellent

Leung Ka Man

Stayed 1 night in Jun 2023

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel….
Stayed 1 night in Apr 2023

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay - charming, helpful and efficient staff, clean and comfortable resort with all the modern offerings a good hotel should have, set in an old world setting in the heart of town. If I can help it - will always stay here when visiting Nairobi.
Stayed 5 nights in Mar 2023