We have stayed at several properties in Grand Baie over the years and this property is very good in terms of the building and location, however it is let down (I am scoring on the basis of a 5* resort and in comparison to others nearby) by a very poor check-in (40-45 min wait in lobby followed by issues with booking and having to produce my reservation confirmation), service in the main restaurant can be extremely slow (eg 30 min for a coffee at breakfast and long waits between courses at dinner). However these issues are partially offset by a small number of very good staff whose efforts make the overall experience very good. I dont believe the Lux delivers sufficient uplift in service to justify the uplift in price when compared to neighbouring properties (4* and 5*)