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Garden Palace Hotel Surabaya
4.0 star property

Upscale spa hotel near Tunjungan Plaza

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your current months are May, 2024 and June, 2024.
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June 2024

Garden Palace Hotel Surabaya

Photo gallery for Garden Palace Hotel Surabaya

Interior entrance
Front of property
City view
Property amenity
Royalle Suite | Bathroom | Free toiletries, hair dryer, slippers, bidet

Overview of Garden Palace Hotel Surabaya

Reviews
7.0

Good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
60271, East Java, Surabaya, Jalan Yos Sudarso 11
  • Popular LocationSurabaya Plaza Shopping Mall4 min walk
  • Popular LocationGrand City Surabaya10 min walk
  • Popular LocationTunjungan Plaza12 min walk
  • AirportSurabaya (SUB-Juanda)18 min drive
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Room options

View all photos for Royalle Club Twin

Egyptian cotton sheets, premium bedding, down comforters

Royalle Club Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Royalle Suite

Royalle Suite | Egyptian cotton sheets, premium bedding, down comforters

Royalle Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Separate bedroom
Premium bedding
Memory foam bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Menteri Suite

Menteri Suite | Egyptian cotton sheets, premium bedding, down comforters

Menteri Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Separate bedroom
Premium bedding
Memory foam bed
  • Sleeps 2
  • 1 King Bed

View all photos for Sultan Suite

Sultan Suite | Egyptian cotton sheets, premium bedding, down comforters

Sultan Suite

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Separate bedroom
Premium bedding
Memory foam bed
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin

Egyptian cotton sheets, premium bedding, down comforters

Superior Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Thematic King

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Thematic King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Thematic Twin

Deluxe Thematic Twin | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Thematic Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Royalle Club King

View from room

Royalle Club King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic King

Egyptian cotton sheets, premium bedding, down comforters

Standard Classic King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic Twin

Egyptian cotton sheets, premium bedding, down comforters

Standard Classic Twin

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior King

View from room

Superior King

Highlights

Soundproofed
Air conditioning
Mini-fridge
Pillow menu
Egyptian cotton linens
Memory foam bed
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel
Breakfast included
Parking included
Free WiFi
Restaurant
8.4 out of 10, Very Good, (121)
The price is ￥4,724
per night
May 1 - May 2
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

About the neighborhood

Surabaya

Located in Surabaya, Garden Palace Hotel Surabaya is in the city center and near a train station. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Taman Hiburan Rakyat and Surabaya Zoo are also worth visiting.
Visit our Surabaya travel guideOpens in a new window

What's nearby

  • Surabaya Plaza Shopping Mall - 4 min walk
  • Submarine Monument - 6 min walk
  • Grand City Surabaya - 10 min walk
  • Tunjungan Plaza - 12 min walk
  • Galaxy Mall - 7 min drive

Getting around

  • Margorejo Station - 6 min drive
  • Surabaya Gubeng Station - 16 min walk
  • Surabaya (SUB-Juanda) - 18 min drive

Restaurants

  • Zangrandi Ice Cream - 2 min walk
  • Excelso - 3 min walk
  • Rujak Cingur - 3 min walk
  • A & W Restaurant Plaza Surabaya - 3 min walk
  • J.CO Donutes and Coffee - 3 min walk

About this property

Garden Palace Hotel Surabaya

Upscale hotel in a shopping district
Located close to Tunjungan Plaza, Garden Palace Hotel Surabaya provides a nightclub, a grocery/convenience store, and a terrace. Treat yourself to a massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • A TV in the lobby, tour/ticket assistance, and a porter/bellhop
  • A gift shop, a 24-hour front desk, and a banquet hall
Room features
All 360 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning.
More amenities include:
  • Egyptian cotton sheets, memory foam beds, and down comforters
  • Bidets, free toiletries, and hair dryers
  • Mini fridges, coffee/tea makers, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle
  • Onsite parking available only on request
  • Secured, uncovered self parking on site (IDR 60,000 per day)
  • Secured, uncovered valet parking on site (IDR 25,000 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking (max 10 spaces per unit)

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:00 AM for a fee: IDR 55,000 for adults and IDR 27,500 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • CAT Pajamas
  • Curabhaya
  • Green House
  • Ming Court
  • Vista Jazz

Things to do

  • 24-hour gym
  • Full-service spa
  • Nightclub
  • TV in common areas

Family friendly

  • Free babysitting
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 8,608 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 55000.00 for adults and IDR 27500.00 for children
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
  • Uncovered self parking fee: IDR 60000 per day (in/out privileges)
  • Uncovered valet parking fee: IDR 25000 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Garden Hotel Surabaya
Garden Palace Hotel
Garden Palace Hotel Surabaya
Garden Palace Surabaya
Garden Palace Surabaya Hotel
Garden Surabaya
Hotel Garden Palace Surabaya
Hotel Garden Surabaya
Palace Hotel Surabaya
Surabaya Garden Palace Hotel
Garden Palace Hotel Surabaya, Java
Garden Surabaya Surabaya
Garden Palace Hotel Surabaya Hotel
Garden Palace Hotel Surabaya Surabaya
Garden Palace Hotel Surabaya Hotel Surabaya
Garden Palace Hotel Surabaya Powered by Archipelago

Frequently asked questions

Is Garden Palace Hotel Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Garden Palace Hotel Surabaya?

Self parking is available for IDR 60000 per day. Valet parking is available for IDR 25000 per day. Limited spots are available.

What time is check-in at Garden Palace Hotel Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Garden Palace Hotel Surabaya?

Check-out is at noon.

Does Garden Palace Hotel Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies.

Where is Garden Palace Hotel Surabaya located?

Located in the heart of Surabaya, this spa hotel is within a 15-minute walk of Balai Pemuda and Tunjungan Plaza. Surabaya Plaza Shopping Mall and Surabaya Youth Center are also within 10 minutes. Surabaya Gubeng Station is 16 minutes by foot.

Garden Palace Hotel Surabaya Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 73 reviews" "
Rating 8 - Good. 29 out of 73 reviews" "
Rating 6 - Okay. 14 out of 73 reviews" "
Rating 4 - Poor. 11 out of 73 reviews" "
Rating 2 - Terrible. 5 out of 73 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jieling

Stayed 2 nights in Jan 2023

8/10 Good

wordlington

Stayed 4 nights in Nov 2021

10/10 Excellent

Willy

Stayed 1 night in Jun 2021

2/10 Terrible

Saad

Stayed 3 nights in Jun 2021

4/10 Poor

jonny

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
Stayed 3 nights in Mar 2020

8/10 Good

Widodo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, need better wifi
Stayed 1 night in Mar 2020

6/10 Okay

Marc

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
improvement required
Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Great
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Defiantly will stay again
Great
Stayed 1 night in Apr 2019