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Holiday Inn San Jose-Aurola, an IHG Hotel
3.5 star property

Family-friendly San José hotel in Carmen with 3 restaurants

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Holiday Inn San Jose-Aurola, an IHG Hotel

Photo gallery for Holiday Inn San Jose-Aurola, an IHG Hotel

Front of property
Indoor pool, open 5:30 AM to 10:00 PM, sun loungers
Premium bedding, minibar, in-room safe, desk
3 restaurants, breakfast, lunch, dinner served; international cuisine
Banquet hall

Overview of Holiday Inn San Jose-Aurola, an IHG Hotel

Reviews
8.2

Very good

Popular amenities

  • Breakfast available
  • Pool
  • Restaurant
  • Bar
  • Room service
  • Free WiFi

Explore the neighborhood

1000, San Jose, San José, 5th Avenue and 5th Street, P O Box 7802-1000
  • Popular LocationNational Theater5 min walk
  • Popular LocationCentral Park8 min walk
  • Popular LocationNational Museum of Costa Rica10 min walk
  • AirportSan José (SJO-Juan Santamaría Intl.)28 min drive
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Room options

Standard Room, 1 King Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Business Lounge Access

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed, Accessible

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed (High Floor)

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Sofa bed - double
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • 40 sq m
  • Sleeps 5
  • 2 Double Beds

Standard Room, 2 Double Beds

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom

cleanliness

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 136 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, City View (High Floor)

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Room

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 Twin Bed

Standard Room, 2 Double Beds, Business Lounge Access

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Accessible

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Renovated in 2013
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the neighborhood

San José

Holiday Inn San Jose-Aurola, an IHG Hotel is located in Carmen, a neighborhood in San José, and is near theme parks. Templo de Música and Museum of Contemporary Art and Design are cultural highlights, and some of the area's attractions include Simon Bolivar Zoo and Children's Museum. Consider Parque Viva for a night out or Spirogyra Butterfly Garden if you're traveling with kids. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area.

What's nearby

  • Morazan Park - 1 min walk
  • National Theater - 5 min walk
  • Central Park - 8 min walk
  • National Museum of Costa Rica - 10 min walk
  • Sabana Park - 4 min drive

Getting around

  • San Jose Atlantic Station - 11 min walk
  • Juan Santamaria Intl. Airport (SJO) - 28 min drive

Restaurants

  • La Vasconia - 2 min walk
  • Saboreaté y Cafe - 1 min walk
  • ChuBBs Bar - 2 min walk
  • Restaurante La Criollita - 3 min walk
  • El Social - 2 min walk

About this property

Holiday Inn San Jose-Aurola, an IHG Hotel

Family-friendly hotel located in Carmen
At Holiday Inn San Jose-Aurola, an IHG Hotel, you can look forward to a casino, a coffee shop/cafe, and dry cleaning/laundry services. For those hoping to try their luck, this hotel boasts amenities like 3 casino gaming tables and 30 slot machines. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature international cuisine and happy hour. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.
You'll also find perks like:
  • Swimming pool with sun loungers
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and an indoor pool
  • Express check-out, a porter/bellhop, and a banquet hall
  • Guest reviews say good things about the helpful staff
Room features
All 195 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Childcare services, free infant beds, and free extra beds
  • Bathrooms with deep soaking tubs and free toiletries
  • LED TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM–10:00 AM for a fee: CRC 6,500–8,200 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Mirador " Formal Rest"
  • La Palma Bar
  • Tropicana Restaurant

Things to do

  • 3 gaming tables
  • 30 slot machines
  • Casino (3,767 square feet of space)
  • Gym
  • Indoor pool

Family friendly

  • Free crib
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Conference center (32,292 square feet of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

This property is closed from March 29 2024 to March 29 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CRC 6500–8200 per person
  • Airport shuttle fee: CRC 30000 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: CRC 30000 (one-way), (from 1 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Food and beverage purchases at this property are subject to a 10% service charge.
Property Registration Number 18

We should mention

Pool access available from 5:30 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Jose-Aurola
Holiday Inn Jose-Aurola Hotel
Holiday Inn Jose-Aurola Hotel San
Holiday Inn San Jose-Aurola
San Jose-Aurola Holiday Inn
Holiday Inn San Jose Aurola Hotel San Jose
Holiday Inn San Jose Downtown Aurola Costa Rica
Holiday Inn San Jose-Aurola Hotel San Jose
Holiday Inn San Jose-Aurola Hotel
Holiday Inn San Jose-Aurola San Jose

Frequently asked questions

Does Holiday Inn San Jose-Aurola, an IHG Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 5:30 AM–10:00 PM.

How much does it cost to stay at Holiday Inn San Jose-Aurola, an IHG Hotel?

As of Mar 28, 2024, prices found for a 1-night stay for 2 adults at Holiday Inn San Jose-Aurola, an IHG Hotel on Apr 7, 2024 start from ¥16,986, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn San Jose-Aurola, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn San Jose-Aurola, an IHG Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Holiday Inn San Jose-Aurola, an IHG Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Holiday Inn San Jose-Aurola, an IHG Hotel?

Check-out is at noon.

Does Holiday Inn San Jose-Aurola, an IHG Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CRC 30000 per vehicle applies.

Where is Holiday Inn San Jose-Aurola, an IHG Hotel located?

This family-friendly San José hotel is located in the historical district, just steps from Morazan Park and Templo de Música. Parque Espana and Pre-Colombian Gold Museum are also within 5 minutes. San Jose Atlantic Station is 11 minutes by foot and San Jose Procuradiria Museum Station is 12 minutes.

Holiday Inn San Jose-Aurola, an IHG Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 423 out of 1001 reviews" "
Rating 8 - Good. 312 out of 1001 reviews" "
Rating 6 - Okay. 163 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Ajanta

Traveled with family
Liked: Cleanliness, staff & service
Internet was down when we got there. Had to wait a long time for our room , which when assigned ,was already occupied so they then had to give us another. Our room had a broken iron and cold water for shower. Ordered room service ,where it took over an hour to reach someone and then one of the dishes was not good at all. Sent email to complian to manager as he couldn't be reached at checkout. Still waiting 3 days for reply. Reception staff were good and morning breakfast was ok.
Stayed 1 night in Mar 2024

8/10 Good

Eliseo

Liked: Cleanliness, staff & service, property conditions & facilities
We felt very satisfied with the attention and kindness of the staff and the location and conditions of the hotel.
Stayed 3 nights in Mar 2024

6/10 Okay

Jillaine, Uvalde

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and pool were nice. The restaurant was NOT nice. Terrible food and service. The pool area was very nice. Easy walking to many shops and restaurants.
Stayed 3 nights in Mar 2024

10/10 Excellent

Robin

Good location
Stayed 3 nights in Feb 2024

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. The restaurant had a minimum of selections and food was ok.
Stayed 1 night in Mar 2024

10/10 Excellent

Guillermo Alcides

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Feb 2024

6/10 Okay

Nimbe A

Liked: Cleanliness, staff & service
Property is in a safe area and walking distance to shopping malls. Not a party or clubbing person so I did not witness anything negative and was back in my room by 6:30pm latest. Friendly staff mostly Spanish speaking but willing to help if you call them. I rate overall 3 stars cause I had issues with TV volume the first two days and I did not have a refrigerator to keep things fresh in my room. I got excluded from free breakfast by EXPEDIA which I thought was part of the package in the first place. I had to forgo breakfast at the hotel and ate only when I stepped out. First time using Expedia, so painful, but valuable lessons learned. I will not book car rentals with EXPEDIA as there are lots of extra and higher charges when you get to the rental car. It's best to book directly with well known and reputable rental companies on arrival. EXPEDIA hooked me up to an unknown NU rental and I ended up not having a car to drive due to the high local third party insurance and deposits they were asked ng upfront. Hence, I could not tour this beautiful city as I had planned to and was limited to downtown activities. The money paid to EXPEDIA, I also found out is non refundable. I was practically holed up in my room most of Saturday, all of Sunday and Tuesday🙄🙄🙄😔😔😔🚶‍♂️🚶‍♂️🚶‍♂️paid for transportation to and from the airport and in Monday to tour the beach and marina area. At the moment I am not pleased with EXPEDIA and think it's a rip off!!
Stayed 5 nights in Mar 2024

6/10 Okay

Charles

Traveled with group, Traveled with partner
Liked: Staff & service
Liked location. Near downtown and shopping. Many parks and scenic spots nearby. Best part was a sports bar about a block away called Chubbs. Good drinks and food and good waitresses. Casino is attached with a bar. Did not like currently doing construction on first floor. Room a/c would not cool below 24C. Don’t give you face cloths only hand and bath towels and no extra. Second night we got face towels, no hand towels and no rug.
Stayed 2 nights in Mar 2024

8/10 Good

David

Stayed 2 nights in Mar 2024

10/10 Excellent

Branko

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful.
Stayed 1 night in Mar 2024