I had a terrible experience here. The staff was friendly until they weren’t. The first day or two was great. The room was clean despite being a bit outdated and the pool area was very nice. I enjoyed being close to the beach and near major sites. One evening, the tv fell off of the wall and onto the floor ON ITS OWN. When alerting the staff, they sent up a very rude manager that accused us of throwing it to the floor. My partner and I travel frequently and have NEVER experienced such rudeness and disrespect. The manager asked how it happened and I in turn was asking him how this could’ve happened since I didn’t mount the tv myself and didn’t even touch the tv once. All tv programs were in Portuguese, which I don’t speak. I had no reason to use or touch the tv. He then left and came back up with a cc machine demanding payment for the tv and refused to discuss the matter further until we had no choice but to pay $350. I was absolutely floored at the interaction and was VERY disappointed. I would NOT recommend and would NOT return to any hotel with the Windsor logo.
Alyssa
2024 年 4 月に 3 泊滞在
8/10 (良い)
cesar
2024 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
cesar
2024 年 4 月に 4 泊滞在
10/10 (非常に良い)
Bev
2024 年 4 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location across from the beach. Some decent food options. Staff were kind and helpful.
The rooms are a bit outdated but overall clean and comfortable. We enjoyed our stay.
Bev
2024 年 4 月に 3 泊滞在
8/10 (良い)
ALFIE
カップルで旅行
2024 年 4 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location.
ALFIE
2024 年 2 月に 3 泊滞在
10/10 (非常に良い)
Esan
家族旅行
2024 年 4 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast was great, location was great and nice rooftop pool.
Air con was a bit on the loud side.
Esan
2024 年 3 月に 5 泊滞在
10/10 (非常に良い)
Nelson
2024 年 4 月 3 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The ocean view of Copacabana beach from my room window & king size bed that that I had requested when I made my reservation