4/10 (不満)
Kate
2024 年 4 月 12 日
気になった点 : スタッフとサービス
I was really excited about my stay here but I was so disappointed!
I arrived in Bogota from the US. I was greeted by an older gentleman who acted like I was an inconvenience to him from the very beginning. I speak little Spanish so I just assumed that maybe this was a language barrier, but it was not.
I had a friend stop by the hotel with me in the evening to enjoy a beer on the hotel’s roof top (as the gentleman told me I could do). He then proceeds to tell me that I’m not allowed to bring in outside alcohol to the roof deck, only my room. He said that the hotel has a bar and this is a rule. Okay…. I was not aware of there being a bar in the hotel nor that this was a rule. I assumed it was just a cultural difference and said “okay, no problem, we’ll just sit my room.” Then he insisted that my friend could not enter my room because he was not my husband. What?! Sir, this is 2024. Also, is this not a hotel that I paid for? He literally made us leave the deck. He made me feel so uncomfortable that I just went to bed very early. I would have happily spent money at the hotel at the bar if it was allowed. At this point it was nighttime and I was too nervous to go out by myself alone as it is not very safe. So I felt totally trapped.
The shower was filthy. Hair was on the walls and on the drain. The bed was horrible!!! I should have just slept on the floor.
The breakfast was nice. The hotel was pretty. But I would not stay here again. This gentleman absolutely ruined my stay.
Kate
2024 年 4 月に 1 泊滞在