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Best Western Grand Hotel

3.5 star property
Central hotel with 2 restaurants connected to the convention center in Kielce

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Best Western Grand Hotel

Photo gallery for Best Western Grand Hotel

Exterior
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Dining
Designer toiletries, hair dryer, slippers, bidet
Gym

Overview of Best Western Grand Hotel

Reviews
8.4

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Pet friendlyPet friendlyPet friendly
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Check out the area

Map
25-501, Swietokrzyskie Voivodeship, Kielce, Sienkiewicza 78
  • Popular LocationKadzielnia Nature Reserve4 min drive
  • Popular LocationKielce City Stadium4 min drive
  • Popular LocationKielce Trade Fairs6 min drive
  • AirportKraków (KRK-John Paul II - Balice)120 min drive
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Room options

About the neighborhood

Kielce

Located in Kielce, Best Western Grand Hotel is connected to a shopping center. BWA Art Gallery and National Museum are cultural highlights, and travelers looking to shop may want to visit Sienkiewicza Street and Echo Shopping Center. Looking to enjoy an event or a game while in town? See what's happening at Kielce City Stadium or Stadium Kielce. Spend some time exploring the area's activities, including skiing.
Visit our Kielce travel guideOpens in a new window

What's nearby

  • Palace of the Krakow Bishops - 15 min walk
  • Toys Museum - 20 min walk
  • Kadzielnia Nature Reserve - 4 min drive
  • Kielce City Stadium - 4 min drive
  • Kielce Trade Fairs - 6 min drive

Getting around

  • Kielce Station - 3 min walk

Restaurants

  • Qubus Hotel Kielce - 5 min walk
  • Azzurro - 6 min walk
  • Nova – Cafe & Ice Creams - 8 min walk
  • Telepizza - 6 min walk
  • Garaż - 7 min walk

About this property

Best Western Grand Hotel

Hotel connected to the convention center
At Best Western Grand Hotel, you can look forward to a terrace, shopping on site, and a coffee shop/cafe. For some rest and relaxation, visit the steam room. Be sure to enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also find perks like:
  • Buffet breakfast (surcharge), free bicycle rentals, and self parking (surcharge)
  • Airport drop-off service (surcharge), express check-out, and express check-in
  • A 24-hour front desk, a TV in the lobby, and tour/ticket assistance
Room features
All 122 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like free WiFi and air conditioning.
Extra amenities include:
  • Hypo-allergenic bedding, Frette Italian sheets, and pillowtop mattresses
  • Bathrooms with designer toiletries and bidets
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

Languages

English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Self parking on site (PLN 25 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM–10:00 AM for a fee: PLN 45 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Gym
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (11,840 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed with a deposit of PLN 30.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PLN 80.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 45 per person
  • Airport shuttle fee: PLN 600 per person
  • Self parking fee: PLN 25.00 per day
  • Pet deposit: PLN 30.00 per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PLN 80.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts major credit cards and cash

Property is also known as

Best Western Grand Hotel Kielce
Best Western Grand Kielce
Best Western Grand Hotel Hotel
Best Western Grand Hotel Kielce
Best Western Grand Hotel Hotel Kielce

Frequently asked questions

Is Best Western Grand Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of PLN 30.00 per day. Service animals are exempt from fees.

How much is parking at Best Western Grand Hotel?

Self parking is available for PLN 25.00 per day. Limited spots are available.

What time is check-in at Best Western Grand Hotel?

Check-in begins at 2:00 PM.

What time is check-out at Best Western Grand Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Best Western Grand Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of PLN 600 per person applies.

Where is Best Western Grand Hotel located?

Located in the heart of Kielce, this hotel is within a 15-minute walk of Sienkiewicza Street, BWA Art Gallery, and Museum of Toys and Play. Palace of the Krakow Bishops and National Museum are also within 15 minutes. Kielce Station is only a 3-minute walk.

Best Western Grand Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 35 out of 97 reviews" "
Rating 8 - Good. 50 out of 97 reviews" "
Rating 6 - Okay. 10 out of 97 reviews" "
Rating 4 - Poor. 0 out of 97 reviews" "
Rating 2 - Terrible. 2 out of 97 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very helpful and friendly staff.
Stayed 2 nights in Aug 2020

8/10 Good

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay in a classic hotel
Overall a nice hotel and clean. The rooms are a little small android dated but it is an old hotel.
Stayed 6 nights in Feb 2020

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Thomas

Disliked: Staff & service
This hotel places proceeds over safety
Was attacked in the middle of the night during a booking with Expedia. Requested a refund since I had to leave the city for safety reasons. The hotel refused to refund the additional nights I paid for but could not use due to safety concern.
Stayed 2 nights in May 2019

6/10 Okay

Marta

Disliked: Cleanliness, property conditions & facilities
Needs refurbishment
Hotel rooms are tired, carpets are old and stained, same with curtains, it also smelled of dust and mould, bathroom was much better, clean and moddern, towels were cheapest possible, thin and scratchy, aminities were not refilled, so what you get at night 1 that is it. Not a 4 star hotel.
Stayed 4 nights in May 2019

8/10 Good

Slake Derreck

Liked: Staff & service
Disliked: Property conditions & facilities
Amazing hotel with real potential
Hotel is in a prime location however it's in need to some renovation.
Stayed 4 nights in Nov 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Good
Stayed 1 night in Oct 2018

10/10 Excellent

Andy, Perth Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel great value for money. Quick check in
Stayed 10 nights in Sep 2018

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, room comfort
Good location; good value; needs updating.
The hotel is very conveniently located, across the street from the train station, around the corner from a major shopping street and close to the town center. The rooms are very outdated, but roomy and comfortable. The bathrooms seem to be recently renovated. It is a huge hotel and there were not many guests when I stayted in August. The first room I was assigned was down several long hallways that are automatically lit only about 20 feet at a time. It was rather frightening making the trip on my own. But, the desk clerk accommodated me and changed my room for one very close to the elevator. Breakfast was very good, in a very pleasant dining room. I had two dinners there that were excellent. I was told that the chef was local, but I thought he/she must have been trained abroad. Wi-fi dropped at times.
Stayed 5 nights in Jul 2018

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Hotel a tad outdated but rooms have a modern feel.