2/10 (非常に不満)
Deiana、Bolton, UK
2017 年 11 月 20 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
UNCLEAN AND DAMP HOTEL - NOT RECOMMENDED AT ALL !
I would like to strongly complain regarding the hotel accommodation which was not as advertised, nor was the photographs on your site a true reflection of the accommodation.
The faults with the accommodation were as follows:
The room was damp and dirty, ie. dirty walls with mold and other stains, including coffee stains etc. The sheets had cigarette burns (yet this was supposed to be a non-smoking room). The bathroom was absolutely filthy and had not been cleaned - toilet had black stains all around the inside rim, the wash pipe used for toileting purposes leaked and, therefore, the bathroom was flooded. No bathroom toiletries were available as advertised, except for a small bar of USED soap. Mold on the walls and ceiling. The 2 towels provided had stains on them and were threadbare. The headboard of the bed was dirty and scratched. The balcony was flooded and full of mold also.
The property was also advertised as being near the sea and, yes it was, except to get to the sea (which didn't have a beach) you had to cross a railway track!
Deiana
2017 年 11 月に 12 泊滞在